San Juan, San Juan hotel rooms at the Independent

"Well kept "

"The room had an ocean view. It was amazing!! I got more than I expected! I recommend this hotel!"

"friendly staff , clean room and comfortable "

"Carlos at the front desk was friendly and provided excellent customer service. Our room was basic but clean and comfortable, perfect for our one night stay prior to our cruise. "

"El lugar tiene detalles deteriorados, solicité limpieza de cuarto en dos ocasiones y no se concretó. El personal muy amable. "

"First, the staff is outstanding. upon arrival Dylan checked us in. This young man was professional but more importantly super friendly. He provided us with great information about the local neighborhood and some super dining recommnedations. The rooms are very clean and spacious. Room has all the basics a traveler would need. The downsides to staying at this hotel range from the overpriced drinks and food to the resort fee added to the end of the stay bill. A gin & tonic was $18.00 as opposed to a well crafted cocktail in Old San Jaun was $15.00. The pool area is nice but very small. Most chairs are not in the sun for a good portion of the day. The area being small, it was difficult to find chairs, especially when the hotel allows cruiseship guest to rent out cabanas (not in the sun). Then the cruiseship guest take pool chairs as well. Given the limited pool area it is unclear what the resort fee is for. Very disappointing overall. The best part of our stay was the staff! "

"Check-in was scheduled for 4:00 PM, but due to how busy the hotel was, we were asked to wait and come back later. We didn’t end up getting into our room until around 6:30–7:00 PM, which was a bit frustrating after traveling. That said, the hotel itself was clean and the room was decent overall. One issue we ran into was the shower door. It didn’t seal properly, so water would leak out and leave the bathroom floor soaking wet after each use. The highlight of the stay was definitely the location. It’s in a great spot and made getting around very convenient. Overall, a decent stay with some minor inconveniences, but the delayed check-in and bathroom issue are worth noting."

"A little pricey but excellent hotel and service. The actual beach is really small, which was a little disappointing based on the pictures i had seen. Had to wait almost an hour after check in time (4PM) and had already been waiting for over an hour, but lots of people were also on the same boat."

"Our stay was brief (2 nights) but this hotel was very reasonably priced and in a great location. We were not able to check in early but they did hold our luggage while we went out to explore. There are nearby restaurants, a grocery store and even a movie theater. There is also a bus stop just across the street that takes you to Old San Juan or you can walk a short distance to Condado beach. The room itself was plenty big for me and my family and it was clean. We didn't use the gym, it was pretty small and didn't have much. The laundry room was available but we didn't use it. We did go up to the rooftop and it had a nice view at night of the city lights. All in all, I would recommend this hotel. "