2/10 - 너무 별로예요
Neal 님, Toronto
단체 여행
2026년 4월 2일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I arrived at check-in and was confused that the ‘exclusive room’ I booked on Expedia was not available. Instead I was given the ‘master room’ which I specifically avoided booking.
The front desk apologized saying Expedia showed I booked the master room but that there was nothing they could do and I’d have to contact expedia. Expedia confirmed I did book the exclusive room and they tried calling the hotel repeatedly but the hotel didn’t pick up the phone. I showed the manager my booking and mentioned Expedia is trying to contact them and they said “ok” and shrugged it off.
Shocked that the hotel didn’t care and left it to the customer to sort out with Expedia.
Condition of the room i was stuck with and didn’t book: the main door was about to fall off the hinges from rusted out hardware. Stains all over the bedsheets and furniture. Some of the lights wouldn’t turn on. Numerous window latches would not close. Room didn’t feel
Secure.
Ultimately Expedia made right with me but the hotel did literally nothing and didn’t care at all.
On top of this, there was a highly venemous yellow bellied sea snake on the beach in front of the hotel at night. While rare, the hotel also could have at least warned guests about the potential threat of any animals on/near the property.
Neal
2026년 3월에 5박 숙박함