안뜰
예약 가능 여부 확인

헬난 오베르주 호텔 여행 후기

5 out of 5
헬난 오베르주 호텔
Karoun Lake , Faiyum Governorate, Sinnuris

이용 후기

6.8
평점 10 - 훌륭해요. 33개 이용 후기 중 8개" "
평점 8 - 좋아요. 33개 이용 후기 중 8개" "
평점 6 - 괜찮아요. 33개 이용 후기 중 8개" "
평점 4 - 별로예요. 33개 이용 후기 중 4개" "
평점 2 - 너무 별로예요. 33개 이용 후기 중 5개" "

7.0/10

청결 상태

6.8/10

직원 및 서비스

5.4/10

편의 시설/서비스

6.2/10

숙박 시설 상태 및 시설

4.8/10

친환경

이용 후기

10/10 - 훌륭해요

Hosam

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very unique property, staff are extremely helpful and friendly
2022년 5월에 3박 숙박함

2/10 - 너무 별로예요

Shady 님, Cairo

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our experience was terrible by all means They never answer their phone In the first place Staff is VERY unfriendly and not willing to help Room was not clean Bedsheets and towels smelled awful We couldn’t even reach the reception or front desk if we needed anything during our stay Food was horrible
2022년 2월에 2박 숙박함

8/10 - 좋아요

Ehab

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great experience
Overall ... it was good experience 8.5/10 Staff freindly 10/10 Room is great 9/10 Service is great 9/10 Food is ok .. Arabic cousin ... i can give it 7 out of 10 .. food was not much hot ( dishes up not heated up during service ) and not much verieties of dishes... Hotel location is direct on the lake however it is far away from the attraction areas ( approx 25km far ) Hotel is not providing Safary trip packages ... so you need to do your own homework .. to arrange a trip for your safary trip ... for us .. we ve contacted a local family lives in tunis village who has several land croser 4×4 Approx cost is 100 usd per trip can accomodate up to 6 pax.. including water falls .. wasi al hitan ...desrt surfing..... desert crousing ...
2022년 2월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

2021년 6월에 1박 숙박함

2/10 - 너무 별로예요

Ahmed

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 5월에 2박 숙박함

10/10 - 훌륭해요

Adham

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 4월에 1박 숙박함

2/10 - 너무 별로예요

Nariman

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible place, dirty, food is disgusting. The third bed for the
2021년 4월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Avoid Helnan al fayoum, Everything is terrible. I came for one night just to sleep as we have trips outside to do, 1st i checked in at 6pm,they put us in a room overview garbage area,as there is no other rooms available, 2nd we found out that air-condition bringing out heat in a terrible way, we tried to talk to them, to find that 5 rooms at reception are complaining same issue & their answer that we are trying to fix it ... Now it is 11 pm, we couldn’t sleep & my kids slept and their bodies are too hot ... I called the manger & i started to shout out, his answer that i will fix it and call you back in 15 mins, After an hour and half he prepared another room in another building , more clean and location is better , but we have to carry kids while they are sleeping and pass them to another building in very gold weather with too much wind , After we moved with 3 hours , i found my little daughter got a fever 40 c , calling them to help but no pharmacies around and no clinics.. we stayed like that till 2nd day ! And regardless what happened to us, this hotel is not Fayoum mood at all , terrible location No View , terrible food ( no oriental breakfast like all other hotels ) .. Not that clean at all , Dirties all around& rooms are too small Dosent worth penny , its rate was 1200-1500L. E per night & other hotels max. 600L. E Was a big mistake to choose
2021년 4월에 1박 숙박함

10/10 - 훌륭해요

Alaa

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
a very relaxing place
2021년 2월에 2박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
The hotel is historic with lot of events that have happened in it. But when keeping the iconic old vibes, the hotel management forgot to do maintenance and renovation. The room is supposed to be 5 stars but was not even close to 3 stars with the bathroom amenities very limited and the shower very old and broken. The breakfast buffet was okay but dinner options were very limited. Front desk staff were too slow and seemed not professional enough to match the expectations of this historic hotel
2020년 12월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행
Great location, great views, beautiful garden, historic
2020년 12월에 2박 숙박함

8/10 - 좋아요

Abeer

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
Needs renovations
The hotel has a lot of history but it needs huge renovations.
2020년 12월에 1박 숙박함

10/10 - 훌륭해요

christie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Our stay was lovely. The staff was helpful and attentive, the hotel was sparkling clean and we had a very relaxing time. We were one of only a few guests in the hotel in this quiet season and yet the staff worked hard to make sure we enjoyed every moment.
2020년 11월에 2박 숙박함
답변 제공: HELNAN 님, 2020년 11월 18일
Dear Mr. Christie How always nice to receive positive comments from a very important guest like yourself, I am so happy and proud that we succeeded to meet your expectations and we managed to make your recent holiday as enjoyable as ever. It is a pleasure to see that in general you were happy with the service you received during your stay with us. We have taken notes of your kind comments and will pass it on to all departments concerned. For your kind information, your comments are of great importance to us, only through your comments, we aim to improve the level of services that our guests receive, and in today’s world this is essential. Once again, I would like to thank you for the time spent to write to us and we really are looking forward to seeing and welcoming you back again to your second home. Thank You & Best Regards Ahmed Fathy Hotel Manager

8/10 - 좋아요

ABDELRAHMAN

2019년 11월에 1박 숙박함
답변 제공: HELNAN 님, 2020년 10월 22일
Dears How always nice to receive positive comments from a very important guest like yourself, I am so happy and proud that we succeeded to meet your expectations and we managed to make your recent holiday as enjoyable as ever. It is a pleasure to see that in general you were happy with the service you received during your stay with us. We have taken notes of your kind comments and will pass it on to all departments concerned. For your kind information, your comments are of great importance to us, only through your comments, we aim to improve the level of services that our guests receive, and in today’s world this is essential. Once again, I would like to thank you for the time spent to write to us and we really are looking forward to seeing and welcoming you back again to your second home. Thank You & Best Regards Ahmed Fathy Hotel Manager

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place and good food . Need some activities for the night . Bath shampoo and shower gel quality need to be changed
2019년 11월에 1박 숙박함
답변 제공: helnan auberge 님, 2019년 11월 10일
Dears How always nice to receive positive comments from a very important guest like yourself, I am so happy and proud that we succeeded to meet your expectations and we managed to make your recent holiday as enjoyable as ever. It is a pleasure to see that in general you were happy with the service you received during your stay with us. We have taken notes of your kind comments and will pass it on to all departments concerned. For your kind information, your comments are of great importance to us, only through your comments, we aim to improve the level of services that our guests receive, and in today’s world this is essential. Once again, I would like to thank you for the time spent to write to us and we really are looking forward to seeing and welcoming you back again to your second home. Thank You & Best Regards Ahmed Fathy Hotel Manager

10/10 - 훌륭해요

Mervat 님, El Fauom

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
👌👍 very good everything perfect we love stuff
2019년 10월에 2박 숙박함
답변 제공: . 님, 2019년 11월 5일
Dear sir, How always nice to receive positive comments from a very important guest like yourself, I am so happy and proud that we succeeded to meet your expectations and we managed to make your recent holiday as enjoyable as ever. It is a pleasure to see that in general you were happy with the service you received during your stay with us. We have taken notes of your kind comments and will pass it on to all departments concerned. For your kind information, your comments are of great importance to us, only through your comments, we aim to improve the level of services that our guests receive, and in today’s world this is essential. Once again, I would like to thank you for the time spent to write to us and we really are looking forward to seeing and welcoming you back again to your second home. Thank You & Best Regards Ahmed Fathy Hotel Manager

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
2019년 9월에 1박 숙박함
답변 제공: helnan auberge 님, 2019년 9월 12일
Dears How always nice to receive positive comments from a very important guest like yourself, I am so happy and proud that we succeeded to meet your expectations and we managed to make your recent holiday as enjoyable as ever. It is a pleasure to see that in general you were happy with the service you received during your stay with us. We have taken notes of your kind comments and will pass it on to all departments concerned. For your kind information, your comments are of great importance to us, only through your comments, we aim to improve the level of services that our guests receive, and in today’s world this is essential. Once again, I would like to thank you for the time spent to write to us and we really are looking forward to seeing and welcoming you back again to your second home. Thank You & Best Regards Ahmed Fathy Hotel Manager

8/10 - 좋아요

jafar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good overall
2019년 7월에 1박 숙박함
답변 제공: helnan auberge 님, 2019년 9월 12일
Dears How always nice to receive positive comments from a very important guest like yourself, I am so happy and proud that we succeeded to meet your expectations and we managed to make your recent holiday as enjoyable as ever. It is a pleasure to see that in general you were happy with the service you received during your stay with us. We have taken notes of your kind comments and will pass it on to all departments concerned. For your kind information, your comments are of great importance to us, only through your comments, we aim to improve the level of services that our guests receive, and in today’s world this is essential. Once again, I would like to thank you for the time spent to write to us and we really are looking forward to seeing and welcoming you back again to your second home. Thank You & Best Regards Ahmed Fathy Hotel Manager

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Excellent architecture and landscape clean rooms and excellent breakfast. Toilets need renovation. Sound insulation of the balcony needs improvement if possible. Music broadcast should be better and should stop before 10 pm.
2019년 1월에 1박 숙박함
답변 제공: Aly Yassin 님, 2019년 1월 26일
Dear Sir Greeting from helnan auberge hotel - el fayoum Thanks for your comments And will do our best soon Thanks

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 숙박 시설 상태 및 시설
location is very good 1 hour 15 from Cairo.. 30 min from Tunis village. rooms need renovation. don't recommend u go during any public holiday as they aren't ready to host so many guests at the same time.
2019년 1월에 2박 숙박함
답변 제공: Aly Yassin 님, 2019년 1월 26일
Dear Sir Greeting from helnan auberge hotel - El fayoum We hope to visit the hotel again Thanks

8/10 - 좋아요

Thomas

Recommended for not demanding cleintle whose main goal is to explore the area. Price is rigght. Friendly staff
2019년 1월에 3박 숙박함
답변 제공: Aly Yassin 님, 2019년 1월 26일
Dear Sir Greeting from helnan auberge hotel - el fayoum Thank you for your nice comment Thanks

10/10 - 훌륭해요

Rasha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 12월에 1박 숙박함

6/10 - 괜찮아요

nesreen

كان يمكن ان يكون أفضل
الفندق قديم يحتاج الي تجديد بمعني انه فندق تاريخي ولكن ينقصه الصيانه والاهتمام. لانوجد خدمات ترفيهية خاصه في فصل الشتاء، قد يكون مكان أفضل في الربيع! رغم إنني غير متاكد من ذللك
2018년 12월에 1박 숙박함
답변 제공: Aly Yassin 님, 2019년 1월 26일
Dear Sir Greeting from helnan auberge hotel - el fayoum We hope to visit the hotel again Thanks

6/10 - 괜찮아요

Mohammed Battisha

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태
2018년 12월에 3박 숙박함

4/10 - 별로예요

bassem 님, egypt

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
long check in process over an hour, wrong bed request in 2 rooms, awful breakfast
2018년 8월에 1박 숙박함
답변 제공: Aly Yassin 님, 2018년 8월 8일
Dear Mr.Bassem Greeting from helnan auberge el fayoum Iam sorry i will investgate Please visit us again Thanks Aly Yassin Front Office Manager

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 객실의 편안함
Average hotel nothing special, location is good to go anywhere in fayoum
2018년 6월에 2박 숙박함
답변 제공: Aly Yassin 님, 2018년 7월 30일
Dear Sir Greeting from helnan auberge We are trying to be better Please visit us soon

4/10 - 별로예요

Ozgur

좋아요: 청결 상태
Kotu bir geceydi
Otele gelen öğrenci gurubu sabaha kadar korıdorlarda muzık acıp eglendı.Ama işin garibi otel yonetımı buna mudahale etmedi. Gece boyu uyuyamadık.

2/10 - 너무 별로예요

hanan 님, CA USA

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
All public area is not heated very cold all over
I booked 4 nights and left after 2 it was very cold no heaters at any public area , poor service they couldn't find my booking or know anything about the hotel entertainment over all stay was not good bad experience no activity indoor or outdoor by the pool

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

aliaa

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
nice hotel
over all was good , very friendly staff, amazing view from the rooms

4/10 - 별로예요

ハト

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
ゴージャスなのに、寂れた雰囲気のホテル。
元国王の離宮ということで、期待していたが、残念な感じです。オーベルジュという名前にもかかわらず、ご飯は美味しくない。

8/10 - 좋아요

Mohamed 님, Cairo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The first one
It was a great stay and everything was good but the problem only with the front office manager coz he gave me a very hard time