Find hotels near Santa Cruz Plaza, St. Marys

"great"

"Room was good. Pull out mattress was disappointing. Thankfully they had an extra mattress topper for the regular beds or it would not have been usable. Lobby, exterior, and parking lot are all dated. There's nothing special about the breakfast options and fewer options than many other hotels we've stayed at. You have to be very careful in the parking lot due to potholes. The main doors are broken, so we had to use the breakfast doors immediately adjacent to the smoking chair. The sidewalk isn't smooth, so getting the luggage cart in/out was difficult between breaks in the sidewalk and the chewy parking lot. All that said, the room (what really matters) was fine and the people were nice. Unfortunately, our stay was tainted by a random $34 charge on the bill. I hadn't checked out yet and inquired at the front desk. They couldn't explain it and didn't volunteer to refund it. I had to request the refund. The refund was immediately processed, but the person at the desk had no explanation for the charge and that's suspicious. She thought it was an incidental hold, but that amount is $31 and this was $34. I also saw the $31 as pending, this was not an incidental hold. She confirmed it wasn't a late checkout fee because they don't charge for that & our Marriott status allows for late checkouts. The line item name on the bill didn't explain the charge. I'm glad I saw it before I left, but trust was hurt."

"Staff was very friendly. Pool area needs work"

"Very run down pictures on expida where from12 years ago will not use Expedia again"

"This hotel is long overdue for maintenance. Wallpaper falling off walls in the lobby, stained furniture and carpets in the room. Walls in the room dirty and needing painting. Lampshade falling off and lamp not working. "

"Spacious room, very clean, attractive decor in room and all areas. Only down-side- the water pressure and temperature were seriously lacking. Took 5+ minutes for water to heat up even moderately acceptable."

"Were impressed with the room and staff. Had to be gone for a few hours and when we came back there was no place to park. Had to park at parking lot for neighboring hotel. Would still come back. "

"We stay here frequently and have never had any complaint's until this recent stay. Our biggest issue was that the heat/air unit in our room was not working. And the breakfast is usually pretty good, only this time the food was all cold. Other than that, the staff is always friendly and the place is always clean. "

"Nice place "