Santa Rosa Vacations from ₩465,932

The dirtiest hotel I’ve ever seen Rooms have dead cockroaches under the beds and ones that crawls Fridge is nasty, …. Too many to list

I booked this hotel in advance because I was truly looking forward to a relaxing vacation after a 19-hour flight. Sadly, my experience here was incredibly disappointing. The first room I was given was unacceptable: no drinking water, an unplugged refrigerator, an unclean comfort room, and an air conditioner that barely worked. To their credit, the front desk staff were kind and moved me to Room 212. Unfortunately, that room was also a downgrade and came with its own issues: a strong smell from the nearby restaurant, very poor water flow, a toilet that wouldn’t flush properly, slimy bathroom tiles, no slippers, and a remote control with dead batteries. Even the simple request for a tabo and timba was met with items that looked dirty and unusable. After such a long journey, all I wanted was to rest and take a proper shower, but instead I was left in tears in the lobby from sheer exhaustion and frustration. The staff reassured me that I would not be charged for early check-in and even showed me a message from their manager. To my shock, I was still billed despite their promise. This entire experience not only ruined the start of my trip but also left me feeling deeply frustrated and let down. I sincerely hope management takes these concerns seriously and ensures no other guests go through the same situation.

This property is very run down. The carpet was disgusting and there was some sort of leak in the bathroom causing the floor to be wet even though we didn’t use the shower. There was no toilet paper in the room and we were told they’d have it tomorrow. The room list had bath towels, hand towels, and washcloths on it, but they only gave us 2 towels for 4 people and no hand towels or washcloths. It looks like this was once a nice hotel, but has definitely been let go for a while.