Hayoung: Thank you for posting your review about our hotel . We regret you have had noise problems. Please accept our apologies for this. We welcome feedback as it assists us to better ourselves and improve things for our guests. Thanks again for staying with us and we hope that you can give us the opportunity to welcome you in the future. Sincerely, Leandro Bertolotto General Manager

Dear Guest: Thanks for the feedback you have provided us. I am happy that you enjoyed our service and our location. It would be a pleasure to welcome you in the future.

Prezado hospede:Obrigado por nos dar a sua impressão sobre a sua estadia no hotel. De facto, como indica, estamos situados a passos de 2 estações de metro e muito perto do centro de Santiago. Por outro lado, estamos a tomar as medidas necessárias para melhorar o estado dos quartos e oferecer melhores espaços e experiências aos nossos hóspedes.Atenciosamente,

Jon:Thank you for your feedback regarding your visit at our hotel.We are deeply sorry for your overall dissatisfaction experience, but rest assured that these issues will be looked into. We value your comments as they enable us to further improve the quality and services we offer to our guests.Thank you for your candid feedback and we welcome the opportunity to serve you again.LB/GM

Patricia:Thank you for staying with us.Your comments are very important for us, they will help us improve our services and facilities. We would be delighted to receive you again.LB/GM

Ronald : Thank you for your feedback, it is very valuable to us and we appreciate your time to give us your impressions, comments like this, make us work harder to improve our standards and services.Please receive my sincere apologies for not meeting your expectationsWe hope you choose to stay with us again, so we can provide a better experience.LB/GM

Thibault : Many thanks for posting a review of your stay.We value your constructive remarks, they are well taken, as it is the only way for us, to continue improving our product and service.Sincerely., LB/GM

Anonymous:We regret your dissatisfaction so, please accept our apologies for not able to measure up to your expectations during your stay. This comments are very valuable for us and this allow us to monitor and improve the quality and services, we offer to our guests.Thank you for your time.Sincerely.,

Grachiia: Thank you for your very sincere and honest comments and for highlighting the positive points about our product, of which we are very proud. Please accept our sincere apologies for not meeting your expectations in the area of breakfast service, however please be assured that we have reviewed your observations and we are taking actions with our team, to improve our quality and service standards. Thank you for bringing your feedback to our attention and we look forward to welcoming you back soon Sincerely., LB/GM

Marcos: Gracias por su opinión en relación a su reciente visita a nuestro hotel. Le ofrecemos nuestras más sinceras disculpas por las molestias que enfrentó durante su estadía, debido al mal estado de la calefacción. No dude en que estamos tomando las acciones necesarias para mejorar esta situación. Valoramos enormemente sus comentarios y agradecemos la oportunidad de volver servirle. Cordialmente, LB/GM

Dear Johanna: Thanks for reviewing our property Crowne Plaza Santiago and tell about your good experience with us. It is always great to have a good feedback from our clients and hear that they enjoyed our services and our staff. It will be a pleasure to receive you again at our hotel. Sincerely.,

Dear Franck, Thank you for your feedback. We understand and apologize for the inconvenience caused by the closure to Hotel. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Patricia Moraga Guest Relations

Buenas Tardes, Lamentamos la experiencia vivida, hacemos nuestro mayor esfuerzo para contactar nuestros huésped antes de su llegada especialmente en esta terrible y adversa situación que vivimos. Esperamos nos pueda dar una nueva oportunidad de visita cuando todo se normalice. Reiteramos las disculpas, que tenga felices fiestas. Patricia Moraga Guest Relations.