4 개의 야외 수영장, 무료 카바나, 일광욕 의자

풀먼 오션뷰 싼야 베이 리조트 & 스파 여행 후기

4.5 out of 5
풀먼 오션뷰 싼야 베이 리조트 & 스파
No 158 Sanya Bay Road, Sanya, Hainan

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 175개 이용 후기 중 70개" "
평점 8 - 좋아요. 175개 이용 후기 중 84개" "
평점 6 - 괜찮아요. 175개 이용 후기 중 13개" "
평점 4 - 별로예요. 175개 이용 후기 중 6개" "
평점 2 - 너무 별로예요. 175개 이용 후기 중 2개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Jooyeon

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
아이도 즐겁고 부모도 편안한 리조트
나무가 많고 풀장 크기도 적당하여 아이가 있는 여행객에 강추. 키즈클럽, 트램폴린 등 아이가 즐길거리가 풍성. 부모가 쉽게 육아할 수 있는 진정한 아이 중심 리조트.
2020년 8월에 1박 숙박함

10/10 - 훌륭해요

juyeon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가족 휴양하기 좋은 곳입니다.
인천에서 직항으로 가는 항공편이라 새벽도착이었는데요 우선 공항에서 차로 15분이내에 도착해서 좋았습니다. 대동해까지 거리도 멀지 않아서 이동하기 좋았습니다. 호텔 직원들과는 영어로 소통하는데 어려움이 없었구요 부모님부터 어린 조카들까지 다 만족스러웠던 리조트였습니다.
2020년 1월에 4박 숙박함

10/10 - 훌륭해요

juyeon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가족휴양지로 좋았습니다.
인천에서 직항으로 가면 새벽 도착인데 우선 공항에서 차로 15분 이내에 도착해서 좋았습니다. 저희는 가족이 많아서 빌라(3베드룸)랑 트윈룸을 예약했었는데요 빌라도 가족들이 묵기에 너무 좋았습니다. 3개층으로 방이 독립되어 있어서 편했고 수영장도 사이즈가 적당했습니다. 리조트 크기도 돌아다니면서 산책하고 물놀이하기에 좋은 규모였습니다. 대동해쪽 이동도 가까워서 좋았습니다.
2020년 1월에 4박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 11월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

2019년 9월에 2박 숙박함

10/10 - 훌륭해요

Hyo Jeong

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
만족해요
큰 기대하지 않았지만 기성비좋아요 어린유아와 초등학생정도는 아주 재미있게 즐길수 있을거같아요 다음 대가족 여행에는 빌라타입으로 가봐야겠어요
2019년 9월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
직원들도 친절하고 방도 넓고 깨끗했습니다.
2019년 8월에 4박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
안락하고 경관이 훌륭한호텔
편안하고 주변경관이 매우좋음, 싼야공항과도 근접거리에 있어 접근성도 매우 좋다
2019년 8월에 3박 숙박함

8/10 - 좋아요

Hoon

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가성비 짱
가성비 대비 만족. 편안한 느낌 다만, 내국인(중국인)이 대다수라서 이해하지만 외국인에 대한 배려는 부족하다. 영어 가능자가 없어 불편했고. 나머지는 만족
2019년 7월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
아파트만큼 2베드룸 4명투숙 시티와 가깝고, 조식 좋고, 비치와 접근성 좋고 리조트 시설 훌륭하고, 직원들 친절하고 100점 만점에 95점
2019년 3월에 5박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing
2018년 12월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 9월에 2박 숙박함

8/10 - 좋아요

Juhun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 8월에 3박 숙박함

10/10 - 훌륭해요

SANG MIN

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
좋은 위치와 훌륭한 시설에도 불구, 숙련된 스태프들이 부족한 게 단점인 호텔
호텔의 위치는 공항에서 멀리 떨어지지 않고, 해변으로 호텔에서 바로 지하 통로로 이동할 수 있게 설계되어 편리합니다. 시내 중심과 많이 떨어져 있는 관계로 호텔 인근의 레스토랑(주로 해산물 식당)을 이용해야 할 경우, 음식/서비스 가격이 많이 비싼 편입니다. 스태프들 중에 숙련된 사람의 숫자가 적어, 호텔 내 레스토랑 이용시에 조금 불편한 점이 있고, 영어를 사용할 수 있는 스태프의 숫자도 제한적이었습니다.

10/10 - 훌륭해요

changbum 님, 중국

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
직원분이 친절하시네요.(릴리 분)
괜찮음

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
기분좋은 휴식
수준높은 서비스 수준높은 시설 적당한 가격 만족은 최고

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
훌륭한 전망과 아늑한 실내분위기
직원들의 서비스도 좋았고, 방 그 자체도 훌륭했습니다.

10/10 - 훌륭해요

Jason Marc

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice hotel
Excellent service overall. Hotel could add some more chairs around the pool and on their part of the beach.
2021년 12월에 5박 숙박함
답변 제공: Ohad Tiktinsky 님, 2022년 1월 4일
Dear Guest, Thank you for staying at Pullman Oceanview Sanya Bay Resort and Spa. Thank you for your comments sharing with us, let us we know that you are satisfied with this trip. It is our honor to get your approval, and your suggestion is our motivation for continuous improvement. We sincerely look forward to seeing you again in the future and provide more excellent experience in the next time. Yours sincerely, Ohad Tiktinsky General Manager

6/10 - 괜찮아요

RYUTA

2021년 4월에 4박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place for kids!
2021년 6월에 3박 숙박함
답변 제공: Eva Zhang 님, 2021년 7월 5일
Dear guest, Thank you for staying at Pullman Oceanview Sanya Bay Resort and Spa. Thank you for your comments sharing with us, let us we know that you are satisfied with this trip, It is our honor to get your approval;We sincerely look forward to seeing you again in the future and provide more excellent experience in the next time. Yours sincerely, Ohad Tiktinsky General Manager

8/10 - 좋아요

Clare

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Relaxing stay, great pool!
The Pullman was recommended to us by our work colleagues. Overall, we enjoyed our stay, as we wanted to spend the first five nights of our summer holiday relaxing! Most of our time was spent by the pool; we particularly enjoyed relaxing by the "adult" pool, but the general pool was also great with plenty of activities for kids, and a swim-up bar. This is a great choice of hotel for families as there are plenty of amenities for children. There was a very good choice of food at breakfast, including a non-dairy milk alternative, and various western/Chinese options. The one upside of the breakfast being busy was that the food was fresh and regularly replenished. Our room was spacious with a sea view balcony. We upgraded our room when we arrived at the hotel to include the club lounge access. However, we were a little disappointed with the club lounge, as it did not feel particularly "exclusive" compared to other hotels where we have enjoyed similar benefits in a more private and secluded setting. Despite this, we would definitely recommend this hotel if you are looking for a few days where you can chill by a pool (it is also very close to the airport!).
2021년 6월에 5박 숙박함
답변 제공: Ohad Tiktinsky 님, 2021년 7월 5일
Dear guest, Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is a pleasure to receive your positive feedback, and we are glad to you were very satisfied with our swimming pools, kids activities and the breakfast. Your nice feedback will serve as an encouragement to all our team members as we continuously improve the quality of guest’s experience, and your suggestion is our motivation for continuous improvement. We sincerely look forward to seeing you again in the future and provide more excellent service in the next time. Yours sincerely, Ohad Tiktinsky General Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 6월에 5박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The quality of the hotel is really new and up to date. The bed is comfortable, the rooms are very clean, and the swimming pools are quite nice. I did not pay for the breakfast in advance, but I went down a few mornings and was surprised at the variety and quality of food at the buffet.
2021년 5월에 3박 숙박함
답변 제공: Ohad Tiktinsky 님, 2021년 5월 25일
Dear Valued Guest, Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is a pleasure to receive your positive feedback, and we are glad to note that you were very satisfied with our breakfast, swimming pools and facilities. Your nice feedback will serve as an encouragement to all our team members as we strive to continuously improve the quality of our services to our guests. Thank you once again for sharing your experience, and we look forward to your future return visits. Yours sincerely, Ohad Tiktinsky General Manager

8/10 - 좋아요

Karl

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
ne of best locations to stay in Sanya
We came already second time to this hotel. We aprecciate the short distance from airport, the huge pool areas, garden and tunnel to the beach. The overall style of the hotel is beautiful, not really so new, but still in very good shape. Noise from airport is almost not noticable, but military helicopters are often crossing in front of the bay. Sometimes during breakfast a little bit noisy, because a lot of families with children around. We booked a room on executive floors with lounge access, with a great variety of food and drinks. The breakfast buffet is very rich, also with some Western style dishes. This "Sands"-Restaurant is in general quite good, we always had been happy with the service offered. Especially we like to thank Cindy, she made our stay there perfect, with her competence and charm, always friendly and with very good English. We will always come back.
2021년 3월에 5박 숙박함
답변 제공: Ohad Tiktinsky 님, 2021년 3월 26일
Dear Guest: Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. We are honored to be your choice of stay for this trip in Sanya. In the same time, thank you for your recognition of Cindy, your recognition is our driving force. Thank you for sharing your experience and feelings with us. We sincerely hope to be able to meet again at Pullman Resort Hotel in Sanya in the future; giving us the opportunity to provide you with better service. Yours sincerely, Ohad Tiktinsky General Manager

10/10 - 훌륭해요

xiuqing

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
3 decadent nights
Unusual for China the service was great and everything was clean and worked. We were there as part of my Birthday and when the hotel found out they decorated my room and brought a cake and candles to eat on the balcony. The beach nearby is good but unnecessary as there are several beautiful pools. The eat as much as you like BBQ and Philipino band were quite good and Halloween themed night produced a really good effort from the staff. Has a great time and would have returned new year but booked out.
Birthday cake on the room balcony
2020년 10월에 3박 숙박함
답변 제공: Eva Zhang 님, 2020년 12월 30일
Dear Guest, Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback, and we are glad to note that you were very satisfied with our hotel. Your nice feedback will serve as an encouragement to all our team members as we strive to continuously improve the quality of our services to our guests. Thank you once again for sharing your experience, and we look forward to your future return visits. Yours sincerely, Eva Zhang Guest Experience Manager

8/10 - 좋아요

실제 이용하신 고객

2020년 8월에 1박 숙박함

10/10 - 훌륭해요

Alice

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
fabulous hotel in every way
The hotel is a beautiful and luxurious choice for a peaceful getaway. You get everything you expect from an international high-end hotel. The room is comfortable and modern and nicely designed. The resort site has amazing swimming pools. The kids pools are awesome but there’s a beautiful adults pool that’s long enough to do lengths and surrounded by shaded sunloungers. You can easily spend the whole afternoon there. There is easy walking access to the beach and the resort provides a private area of sunbeds and parasols. The ocean is very nice for cooling off (although the sea is SO warm!) I enjoyed a morning run beside the beach through the trails of the coconut corridor. The food At the hotel is good quality and not a bad price for a high-end hotel, including a decent room service menu with lots of western options. The pizzas are great! The staff are superb and most of them speak English. Cindy and Vincent are especially wonderful. The breakfast was pretty excellent though I didn’t have it every day - it’s about 107 yuan if you pay as you go. Me and my friend had an awesome time. If there is anything to be aware of it is that there is not much going on nearby. The strip down Sanyawan Road here is mainly hotel after hotel, which is perfect for chilling and doing not much. If you want to go to Dadonghai, for example, just take a taxi for about 40 yuan (and I believe regular buses travel the route too). I’ll definitely treat this hotel as my secret China getaway from now on.
2020년 7월에 14박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect for a relaxing holiday
I stayed a week here. It was exactly what I needed for a solo trip to relax. The pools were great and no need to really leave the resort and beach area. It's not close to town where all the restaurants are, but if you enjoy walking or riding a bike, then it's not bad at all. The trade off being away from the crowded city and crowded beaches is worth the 20-30min bike ride to the city area. My only complaint was that my non-smoking room smelled pretty strongly when I first arrived. The smell faded the longer I was there though. Chinese smoke heavily and do not always follow smoking policies, so I'm sure all the rooms are like that.
2020년 7월에 6박 숙박함

10/10 - 훌륭해요

mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect stay for a relaxing recharge.
Excellent stay at the Pullman. The staff couldn’t do enough to ensure my stay was first class. Hotel was perfect in every way. Pools great, food for every taste. Overall excellent
2020년 6월에 12박 숙박함
답변 제공: Naomi Zhang 님, 2020년 6월 29일
Dear mark, Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback, and we are glad to note that you were very satisfied with our service, swimming pools and food.Your nice feedback will serve as an encouragement to all our team members as we strive to continuously improve the quality of our services to our guests. Thank you again for sharing your experience and we look forward to your return visit in the future. Yours sincerely, Naomi Zhang Guest Experience Manager

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
One of my best holidays ever. Especially the staff always helpful and offer you the best deals. Even staying at the resort was so much fun. I went there with my little one and he was super happy with everything, especially the pools.
2020년 1월에 7박 숙박함

8/10 - 좋아요

CHUN YIN

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
整體好好,今次是我第三次入住,設施添加了,尤其是兒童活動,下次仍會繼續入住。
2020년 1월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Swimming pool was very shaded by the surrounding trees, at times it feels cold.
2020년 1월에 3박 숙박함

10/10 - 훌륭해요

AIYAN

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
不错的酒店
酒店临近机场,10分钟不到20分钟的车程。设施各方面还可以,服务各方面也不错。离海滩很近,有专门通往沙滩的通道,方便安全。酒店有游泳池,大人小朋友都有的。总体来说各方面还可以。价格我们入住的时候应该属于旺季,有点小贵。周边可吃饭的地方比较少。如果多一点就完美了。总体还不错,很好!
2019년 12월에 3박 숙박함

10/10 - 훌륭해요

Ming Chan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
適合親子共遊的海灘飯店
飯店離三亞高鐵站車程約30分鐘 可預約飯店商務車接送 費用約為80元人民幣 地理環境好 惟吃飯較麻煩 我們僅住一晚 故直接享用 BBQ+Buffet 一人約300初頭人民幣 若用微信支付還有優惠 房間大且乾淨舒適 但冷氣弱了些 若想舒適睡眠 因房間較大需先預開至少2~3小時 整間才會涼 因為等小孩洗澡完才開 一直不夠涼且來調整後仍無法達到23~24度 跟飯店反應後直接開另一間同樓層房型給我們 方能安然入睡 算是一點點小扣分 但整體仍相當推薦
房間內部
浴室為半開放式 有拉門可關上
飯店後方海灘
沙灘離飯店只有一條馬路之隔 有地下道可放心通過
2019년 10월에 1박 숙박함

10/10 - 훌륭해요

Eng 님, Singapore

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Service is of high standards. It is easy to get a taxi or the concierge can arrange the hotel driver and car if you intend to take a day tour of around 8 hours around sights. Breakfast is extensive range. Quite a bit of amenities if you have children-playground trampoline some arcade child games feeding fishes and bicycle and pool games for children. There is a big plus point that it has a underpass leading to a private beach overlooking sanya Bay so u need not cross the busy street to get to beach. The only thing it is slightly dated. Probably a bit of sprucing up required. Overall a great hotel.
2019년 10월에 4박 숙박함

6/10 - 괜찮아요

JojoYip 님, Hong Kong

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
兒童設施。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。
2019년 9월에 3박 숙박함
답변 제공: Naomi Zhang 님, 2019년 10월 17일
尊敬的JojoYip, 感谢您入住Pullman Oceanview Sanya Bay Resort & Spa酒店,很遗憾此次入住未能达到您的期望,请允许我向您表达我最诚挚的歉意。在 Pullman,我们孜孜以求,不断改进,希望能向每一位客户提供高水准的体验,因此您的反馈对于我们的提高十分重要。我们非常期待您能分享更多的细节,让我们更有针对性地改进和提高。 再次感谢您与我们分享您的体验,期待您能再次光临,让我们有机会为您奉上更好的服务! 谨启 Naomi Zhang Guest Experience Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A truly excellent hotel in a super location. Rooms and breakfast were amazing. I want to go again!
2019년 9월에 7박 숙박함

8/10 - 좋아요

Raymond J

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
nice time at the beach
I moved from another hotel in Sanya to get improved facilities, including language, food and beachfront position. I wasn't disappointed. The service was excellent, facilities great, including the beach side loungers. The sands restaurant produced sound superb food -local produce. it was a shame that restaurant (sands) wasn't being used by the Hotel residents as it was empty. The guys at the front door were very willing and helpful. I had a great stay there and would go again.
2019년 9월에 1박 숙박함

8/10 - 좋아요

Chang

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 9월에 3박 숙박함

4/10 - 별로예요

실제 이용하신 고객

단체 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stuttura di bella presenza, reception poco disponibile e con difficoltà nell'utilizzo della lingua inglese; resort dedicato agli asiatici con piscina di medita altezza; struttura della spiaggia insufficiente per pulizia con cuscineria obsoleta e sporca, si è continuamente disturbati da venditori di cocco e frutta... gli assistenti del resort insussistenti, il servizio di vigilanza con gli occhi puntati sul cellulare... agiscono solo alla presenza dei responsabili dell'Hotel. Colazione mediocre; la cena con tre ristoranti sono ottimi per pulizia e piatti.
2019년 8월에 7박 숙박함
답변 제공: Naomi Zhang 님, 2019년 9월 8일
Dear guest, Thank you for your detailed comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. We are so sorry that your experience did not meet your expectations .Please allow me to express my sincerest apologies. We are so glad that you were satisfied with our facilities, and we are so sorry for the inconvenience about the English communication issue. In order to serve English speaking guests better, we will increase more English training and hope that you can see our progress in the future. As for the cushions on the beach chairs, we will replace and clean them in time. And we will strengthen our security patrol to prevent the independent vendors from disturbing our guests’ privacy and safety. We will also strengthen the training and supervision of our staff to ensure that they do their job well. Regarding breakfast, please be assured our food is set according to the Pullman standard. We have a rotating breakfast menu, perhaps what you desired was not presented on that day. If you have a personal request for a certain international breakfast item, please do not hesitate to make your request to the manager and we are sure the Chef is able to cook it for you. At Pullman, we strive to provide a superior service experience for every customer. Therefore your feedback is very important to us .Please be assured that we will take the appropriate measures to address the problems and prevent future occurrence. Thank you again for sharing your experience and we look forward to your return visit in the future. Yours sincerely, Naomi Zhang Guest Experience Manager

10/10 - 훌륭해요

Marcel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Top Hotel mit genialem Frühstück, Service, Strand
Das Hotel ist etwas abgelegen (ca. 7km) vom Zentrum Sanya, jedoch perfekt gelegen am Strand. Das Frühstück ist kaum noch zu toppen, wirklich für jeden etwas zu finden! Die Pools sind sehr sauber und der Fitnessbereich ist gut. Finde es etwas bedauerlich, dass ab 19.00 Uhr der Strandabschnitt nicht mehr vom hoteleigenen Lifeguard bewacht wird und die Polizei am gesamten Strand die Personen aus dem Wasser kommen lässt...
2019년 8월에 4박 숙박함

8/10 - 좋아요

Wei Shan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pleasant stay
Our stay was overall pleasant in the deluxe ocean view room. Upon arrival, we were allowed to check in early as there was an available empty room which was perfect for us after a red eye flight. Not too sure how true this is, but we also got a free upgrade for the room to a higher level. The view from the room was beautiful - we could see the waves crashing in the day and also get a clear view of the moon at night. The hotel is pretty accessible, with a bus stop within a few minutes walk from the underpass that also leads to the private beach. It can be reached by bus number 8 (approx. 3 RMB per pax) from the airport or a short cab ride (approx. 20 RMB). While the resort staff told us that there aren't any restaurants nearby, we found a few food choices close by - you can walk about 3-5 minutes from the underpass to one of the best ranked seafood restaurant in the Sanya Bay on Baidu (it's called 小海豚 xiao hai tun). The restaurant serves fresh seafood and the prices are pretty affordable. There's also some restaurant selling coconut chicken nearby. The hotel offers a free shuttle bus to downtown, but you have to book in advance. Otherwise, you can also take the public bus from the bus stop behind the resort (along the seaside) which only costs 3 RMB. Drinks at the lobby bar sucked though. My mint lemonade cost me 38 RMB and it was merely iced water with mint flavouring/green coloring with 1 slice of lemon. Also, bring insect repellent to avoid mozzie bites.
2019년 8월에 3박 숙박함

8/10 - 좋아요

Samantha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good Stay, Could be Great
I was greeted with a glass of delicious coconut milk upon and an English speaker upon check in which made the experience very seamless. The staff and their service is very good offering both English and Mandarin speakers. The room was very nice but could use some TLC. The pool was okay as there aren't many lounge chairs available considering the size of the hotel. The hotel also seems to cater greatly to families with children which can be a little annoying for couples and single travellers as all the activities for kids are done in the main pool. There should be a sectioned off area for the pool activities. Buffet breakfast was pretty standard, nothing exceptional. I would also suggest the staff seating the guests because every day I had to search for 2-4 minutes for a table (I was a solo traveller) and some guests would waste a table for their bags or personal items. The balcony view is great and the private access to the beach is very convenient.
2019년 7월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 7월에 3박 숙박함

10/10 - 훌륭해요

Simpson 님, 香港

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
整潔,有露台,無敵海景 整潔,有露台,無敵海景 整潔,有露台,無敵海景 整潔,有露台,無敵海景 整潔,有露台,無敵海景
2019년 7월에 4박 숙박함

10/10 - 훌륭해요

Sam

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
值得的休閒體驗
位於三亞灣,靠近機場,地點方便,環境不及亞龍灣或海棠灣,但去市中心購物和海鮮市場很方便。 入住時提供冷毛巾和歡迎飲料,服務也周到。 大部分房間都享有池景和海景,且都有露台,獨立淋浴間和浴缸,很好。 房間很大,只是地板抹得不夠乾淨。 泳池有多個,也有滑水梯,喜歡海浴更可通過酒店專用隧道步行前往沙灘,且提供沙灘椅,毛巾和儲物,服務全面。
2019년 6월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is clean and well maintained. The exterior facilities are great.
2019년 6월에 3박 숙박함

10/10 - 훌륭해요

Kok

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 6월에 2박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

2019년 6월에 3박 숙박함
답변 제공: Naomi Zhang 님, 2019년 6월 17일
Dear guest, Thank you for taking the time to tell us about your experience at the Pullman Oceanview Sanya Bay Resort & Spa. We are sorry that your experience did not meet your expectations .Please allow me to express my sincere apologies. At Pullman, we strive to provide a superior service experience for every customer,therefore your feedback is very important to us. We very much hope that you can share more details with us and let us improve it more specifically. Thank you again for sharing your experience and we look forward to your return visit in the future. Yours sincerely, Naomi Zhang Guest Experience Manager