4 outdoor pools, free cabanas
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Reviews of Pullman Oceanview Sanya Bay Resort & Spa

4.5 out of 5
Pullman Oceanview Sanya Bay Resort & Spa
No 158 Sanya Bay Road, Sanya, Hainan

Reviews

8.6

Excellent

Rating 10 - Excellent. 70 out of 175 reviews" "
Rating 8 - Good. 84 out of 175 reviews" "
Rating 6 - Okay. 13 out of 175 reviews" "
Rating 4 - Poor. 6 out of 175 reviews" "
Rating 2 - Terrible. 2 out of 175 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jason Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Excellent service overall. Hotel could add some more chairs around the pool and on their part of the beach.
Stayed 5 nights in Dec 2021
Response from Ohad Tiktinsky on Jan 4, 2022
Dear Guest, Thank you for staying at Pullman Oceanview Sanya Bay Resort and Spa. Thank you for your comments sharing with us, let us we know that you are satisfied with this trip. It is our honor to get your approval, and your suggestion is our motivation for continuous improvement. We sincerely look forward to seeing you again in the future and provide more excellent experience in the next time. Yours sincerely, Ohad Tiktinsky General Manager

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for kids!
Stayed 3 nights in Jun 2021
Response from Eva Zhang on Jul 5, 2021
Dear guest, Thank you for staying at Pullman Oceanview Sanya Bay Resort and Spa. Thank you for your comments sharing with us, let us we know that you are satisfied with this trip， It is our honor to get your approval；We sincerely look forward to seeing you again in the future and provide more excellent experience in the next time. Yours sincerely, Ohad Tiktinsky General Manager

8/10 Good

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay, great pool!
The Pullman was recommended to us by our work colleagues. Overall, we enjoyed our stay, as we wanted to spend the first five nights of our summer holiday relaxing! Most of our time was spent by the pool; we particularly enjoyed relaxing by the "adult" pool, but the general pool was also great with plenty of activities for kids, and a swim-up bar. This is a great choice of hotel for families as there are plenty of amenities for children. There was a very good choice of food at breakfast, including a non-dairy milk alternative, and various western/Chinese options. The one upside of the breakfast being busy was that the food was fresh and regularly replenished. Our room was spacious with a sea view balcony. We upgraded our room when we arrived at the hotel to include the club lounge access. However, we were a little disappointed with the club lounge, as it did not feel particularly "exclusive" compared to other hotels where we have enjoyed similar benefits in a more private and secluded setting. Despite this, we would definitely recommend this hotel if you are looking for a few days where you can chill by a pool (it is also very close to the airport!).
Stayed 5 nights in Jun 2021
Response from Ohad Tiktinsky on Jul 5, 2021
Dear guest, Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is a pleasure to receive your positive feedback, and we are glad to you were very satisfied with our swimming pools, kids activities and the breakfast. Your nice feedback will serve as an encouragement to all our team members as we continuously improve the quality of guest’s experience, and your suggestion is our motivation for continuous improvement. We sincerely look forward to seeing you again in the future and provide more excellent service in the next time. Yours sincerely, Ohad Tiktinsky General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jun 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The quality of the hotel is really new and up to date. The bed is comfortable, the rooms are very clean, and the swimming pools are quite nice. I did not pay for the breakfast in advance, but I went down a few mornings and was surprised at the variety and quality of food at the buffet.
Stayed 3 nights in May 2021
Response from Ohad Tiktinsky on May 25, 2021
Dear Valued Guest, Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is a pleasure to receive your positive feedback, and we are glad to note that you were very satisfied with our breakfast, swimming pools and facilities. Your nice feedback will serve as an encouragement to all our team members as we strive to continuously improve the quality of our services to our guests. Thank you once again for sharing your experience, and we look forward to your future return visits. Yours sincerely, Ohad Tiktinsky General Manager

10/10 Excellent

xiuqing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 decadent nights
Unusual for China the service was great and everything was clean and worked. We were there as part of my Birthday and when the hotel found out they decorated my room and brought a cake and candles to eat on the balcony. The beach nearby is good but unnecessary as there are several beautiful pools. The eat as much as you like BBQ and Philipino band were quite good and Halloween themed night produced a really good effort from the staff. Has a great time and would have returned new year but booked out.
Birthday cake on the room balcony
Stayed 3 nights in Oct 2020
Response from Eva Zhang on Dec 30, 2020
Dear Guest, Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback, and we are glad to note that you were very satisfied with our hotel. Your nice feedback will serve as an encouragement to all our team members as we strive to continuously improve the quality of our services to our guests. Thank you once again for sharing your experience, and we look forward to your future return visits. Yours sincerely, Eva Zhang Guest Experience Manager

8/10 Good

Verified traveler

Stayed 1 night in Aug 2020

10/10 Excellent

Alice

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fabulous hotel in every way
The hotel is a beautiful and luxurious choice for a peaceful getaway. You get everything you expect from an international high-end hotel. The room is comfortable and modern and nicely designed. The resort site has amazing swimming pools. The kids pools are awesome but there’s a beautiful adults pool that’s long enough to do lengths and surrounded by shaded sunloungers. You can easily spend the whole afternoon there. There is easy walking access to the beach and the resort provides a private area of sunbeds and parasols. The ocean is very nice for cooling off (although the sea is SO warm!) I enjoyed a morning run beside the beach through the trails of the coconut corridor. The food At the hotel is good quality and not a bad price for a high-end hotel, including a decent room service menu with lots of western options. The pizzas are great! The staff are superb and most of them speak English. Cindy and Vincent are especially wonderful. The breakfast was pretty excellent though I didn’t have it every day - it’s about 107 yuan if you pay as you go. Me and my friend had an awesome time. If there is anything to be aware of it is that there is not much going on nearby. The strip down Sanyawan Road here is mainly hotel after hotel, which is perfect for chilling and doing not much. If you want to go to Dadonghai, for example, just take a taxi for about 40 yuan (and I believe regular buses travel the route too). I’ll definitely treat this hotel as my secret China getaway from now on.
Stayed 14 nights in Jul 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a relaxing holiday
I stayed a week here. It was exactly what I needed for a solo trip to relax. The pools were great and no need to really leave the resort and beach area. It's not close to town where all the restaurants are, but if you enjoy walking or riding a bike, then it's not bad at all. The trade off being away from the crowded city and crowded beaches is worth the 20-30min bike ride to the city area. My only complaint was that my non-smoking room smelled pretty strongly when I first arrived. The smell faded the longer I was there though. Chinese smoke heavily and do not always follow smoking policies, so I'm sure all the rooms are like that.
Stayed 6 nights in Jul 2020

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay for a relaxing recharge.
Excellent stay at the Pullman. The staff couldn’t do enough to ensure my stay was first class. Hotel was perfect in every way. Pools great, food for every taste. Overall excellent
Stayed 12 nights in Jun 2020
Response from Naomi Zhang on Jun 29, 2020
Dear mark, Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback, and we are glad to note that you were very satisfied with our service, swimming pools and food.Your nice feedback will serve as an encouragement to all our team members as we strive to continuously improve the quality of our services to our guests. Thank you again for sharing your experience and we look forward to your return visit in the future. Yours sincerely, Naomi Zhang Guest Experience Manager

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my best holidays ever. Especially the staff always helpful and offer you the best deals. Even staying at the resort was so much fun. I went there with my little one and he was super happy with everything, especially the pools.
Stayed 7 nights in Jan 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swimming pool was very shaded by the surrounding trees, at times it feels cold.
Stayed 3 nights in Jan 2020

10/10 Excellent

Eng, Singapore

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is of high standards. It is easy to get a taxi or the concierge can arrange the hotel driver and car if you intend to take a day tour of around 8 hours around sights. Breakfast is extensive range. Quite a bit of amenities if you have children-playground trampoline some arcade child games feeding fishes and bicycle and pool games for children. There is a big plus point that it has a underpass leading to a private beach overlooking sanya Bay so u need not cross the busy street to get to beach. The only thing it is slightly dated. Probably a bit of sprucing up required. Overall a great hotel.
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A truly excellent hotel in a super location. Rooms and breakfast were amazing. I want to go again!
Stayed 7 nights in Sep 2019

8/10 Good

Raymond J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice time at the beach
I moved from another hotel in Sanya to get improved facilities, including language, food and beachfront position. I wasn't disappointed. The service was excellent, facilities great, including the beach side loungers. The sands restaurant produced sound superb food -local produce. it was a shame that restaurant (sands) wasn't being used by the Hotel residents as it was empty. The guys at the front door were very willing and helpful. I had a great stay there and would go again.
Stayed 1 night in Sep 2019

8/10 Good

Wei Shan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Our stay was overall pleasant in the deluxe ocean view room. Upon arrival, we were allowed to check in early as there was an available empty room which was perfect for us after a red eye flight. Not too sure how true this is, but we also got a free upgrade for the room to a higher level. The view from the room was beautiful - we could see the waves crashing in the day and also get a clear view of the moon at night. The hotel is pretty accessible, with a bus stop within a few minutes walk from the underpass that also leads to the private beach. It can be reached by bus number 8 (approx. 3 RMB per pax) from the airport or a short cab ride (approx. 20 RMB). While the resort staff told us that there aren't any restaurants nearby, we found a few food choices close by - you can walk about 3-5 minutes from the underpass to one of the best ranked seafood restaurant in the Sanya Bay on Baidu (it's called 小海豚 xiao hai tun). The restaurant serves fresh seafood and the prices are pretty affordable. There's also some restaurant selling coconut chicken nearby. The hotel offers a free shuttle bus to downtown, but you have to book in advance. Otherwise, you can also take the public bus from the bus stop behind the resort (along the seaside) which only costs 3 RMB. Drinks at the lobby bar sucked though. My mint lemonade cost me 38 RMB and it was merely iced water with mint flavouring/green coloring with 1 slice of lemon. Also, bring insect repellent to avoid mozzie bites.
Stayed 3 nights in Aug 2019

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay, Could be Great
I was greeted with a glass of delicious coconut milk upon and an English speaker upon check in which made the experience very seamless. The staff and their service is very good offering both English and Mandarin speakers. The room was very nice but could use some TLC. The pool was okay as there aren't many lounge chairs available considering the size of the hotel. The hotel also seems to cater greatly to families with children which can be a little annoying for couples and single travellers as all the activities for kids are done in the main pool. There should be a sectioned off area for the pool activities. Buffet breakfast was pretty standard, nothing exceptional. I would also suggest the staff seating the guests because every day I had to search for 2-4 minutes for a table (I was a solo traveller) and some guests would waste a table for their bags or personal items. The balcony view is great and the private access to the beach is very convenient.
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is clean and well maintained. The exterior facilities are great.
Stayed 3 nights in Jun 2019

10/10 Excellent

Kok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

8/10 Good

Sun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful staff
The staff were very friendly and helpful especially when we tried to arrange for food delivery and courier. Although the apartment is a little worn out, it is rather clean.
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice experience
The rooms are spacious and clean. The air-condition is ok. The staff are very friendly, polite, and helpful. Very nice experience. The only thing that is not as pleasant is that it is not within walking distance to any interesting places or shops, and it’s not convenient to get a taxi.
Stayed 3 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The most impressive of this hotel is the quality of the hotel staff members. They are all helpful and respond
Stayed 4 nights in Dec 2018

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very relaxing stay
Right front beach — cross a tunnel from hotel. Beautiful walking , the hotel was very busy during holiday but we enjoyed the relax environment & energy . The good thing is morning breakfast open till 11am at weekends if you wanna a lazy day .
Stayed 3 nights in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Good facilities and environment, staff are in general showing good attitude.

8/10 Good

King

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
This is one of the best hotel I every stay.all the staff are very helpful especially jack. He cater to my family need very attentively

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, very good facilities.
The food in general is good but very expensive. Breakfast is 200 rmb per person.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Friendly Sanya
Really enjoyed our few days in Sanya. The resort was very family friendly, with lots of space and direct access to the beach. Great service, and the food in the Asian Restaurant was superb.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Hotel still had a bit that was in progress... I.e. the Beach bar didn't exist, the room walls were a bit thin, etc.

10/10 Excellent

RICARDO PAULO, São Paulo, Brasil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Felt like a king!
I couldn't imagine such a great experience in a chinese beach! Attention for Mr. Luca and Mr. Galvin from the breakfast and Miss Lily from the reception/lobby. The best staff ever!!!! Congratulations!!!

8/10 Good

Verified traveler

Liked: Staff & service
Away from Civilization
Secluded, if you want to check in and hideout, this is a good choice.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
week long stay
As the hotel curved along the beach, only rooms in the middle have "180 degree ocean view" as described, while our "grand ocean view" rooms were on the side and had about 120 degree ocean view plus 60 degrees facing the other side of the hotel. Air condition malfunctioned on a couple of nights, and I woke up feeling hot. We spent more time in the multiple outdoor swimming pools than on the beach. There is a nice small movie theater showing older movies. The underground tunnel with elevators on both sides makes it easy to access the beach. Breakfast was good with many choices. We had dinner a few times at the Chinese restaurant; food was good but pricey. We had buffet dinner at the Western restaurant once; food was not so good but still pricey. The staff were friendly and greeted and smiled when we passed them. Once we called for a fruit knife and a plate; the knife arrived soon but the plate never did. One bad experience involved a woman in charge of an area in the lobby selling cookies and drinks. I sat down waiting for the shuttle, when the woman told me the area was for "paying customers" only. It sounded ridiculous since we were all paying customers at the hotel. The area was completely empty, so she could had used some discretion and left me alone. Someone said the hotel was top among "second-tier" five stars in Sanya. That assessment might be pretty accurate.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A tasty vacation
Stayed in this hotel with family for a night and appreciated the professional service from all the staffs. The restaurant served delicious food and the dishes tasted better then many in town restaurant. We stayed in the 3bedrooms apartment which is at a separate building then the main hotel building. Accessible by free golf kart or through the landscaped garden. Rooms are clean but it seems the apartment does not have enough hot water reserve so hot water ran out soon at night. Staff does not speak much English but still very helpful and kind.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel close to beach
hotel staff is frdly hotel facilities are in good condition the hotel room is perfectly cleaned and is quite comfortable would like to recommend this hotel to my frds without doubt.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tropical escape
The staff were very friendly and helpful. Our room was lovely and quiet and with a magnificent view of the ocean and very clean too. We stayed there for a week and the staff couldn't have been more helpful or fiendly the whole time we were there. The breakfasts were good with a wide range of foods but very busy. We ate dinner there as well and the food was excellent although a little pricey. This hotel was very popular for families with small children. The grounds and pool are both extensive along with the private beach across the road which you access by a tunnel so you didn't feel as if the children were surrounding you the whole time. There was enough space for everyone.

8/10 Good

Kai Sze Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is fantastic, with very good scene, friendly staff. The only problem was that the free internet is too slow, even can not check my email. While they charge for a high speed. It is really out of date.

6/10 Okay

Kit Shan, Hong Kong

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Candy Liu
The hotel environment is good but not many food choice. The concierge service is very bad. They knew nothing about hotel surrounding area such as where to eat, where to go and where to buy. Also refer us to someone not related to hotel which the golf service RMB 300 more than outside.

2/10 Terrible

Jeffery, Rochester, NY

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
A wasted vacation!
We have stayed in Sanya before at another resort, but chose here as it had photos that it was more "kid-friendly" and was not so far away from downtown- we were greatly disappointed! CONS: Pools are not kid-friendly. Food is "fair", at best, and very, very expensive Hotel is a little run-down The staff were very poorly trained and not responsive. This also was not do to a language barrier, as my wife is Chinese, and spoke to them perfectly. People that were working around the hotel (normal up-keep), did it in a very unsafe manner- for example changing a paint roller two feet over my 2 year old's head. PROS: The room we had was very large, which was a good things, as we spent more time in the room, as we had no interest in being around this resort. We will not be back!

4/10 Poor

Shelly, Beijing, China.

Liked: Cleanliness, property conditions & facilities
Beautiful Grounds, but not a 5 star!
The Pullman in Sanya is beautiful. Fantastic swimming pool medley, easy beach access, lovely views, good staff. Still the overall stay was not very satisfying. My first complaint is the nickle and diming of this place. Reasonably fast internet costs extra, no coffee machine in room so brewed coffee costs extra, etc. My strong advice to anyone contemplating staying here is to make sure to have the breakfast included in the package. There is nowhere else to go for breakfast and if not in the package the cost per buffet is 180 cyn. It is a great buffet, but if you are not one to eat like a pig in the morning and fast the rest of the day, overall costs for food really add up. Second, there is a lack of 5 star courtesy, for example, housekeeping knocking on the door at 8 or 9 am to find out if they can start cleaning. One of the worst examples was in the afternoon when the outside restaurant was preparing for the evening meal. Some staff were cleaning the floor with a scrubber and solutions that were splashing around, while at the same time servers were loading plates onto low shelves in the exact area where the floors were being scrubbed. No doubt stray solution was being distributes onto some of the plates. Yuch. I told management, and showed them a photo I had taken, but got no response. What 5-star hotel would permit this kind of health violation? Grout in the showers in the room were filthy, wine in the mini-bar was fouled by overheat and inattention.

4/10 Poor

SHUJUN, Melbourne

Disliked: Staff & service, room comfort
Won't stay in this hotel again.
I living in tow bedrooms apartment, left the special conditions for king beds in both rooms. By the time I check-in, it's one king bed and a single bed. Receptionist told us the bed is not swappable without any early notice and solution to fix the problem. They took the money and said we can stay in other hotel but no refund and no apologise.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast buffet is delicious. Other food expensive but tasty. Cab ride to airport about 20yuan.

10/10 Excellent

Irasema, Shanghai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay!
In Sanya I love the yalong bay area, but I like to change hotels to have different view and something different during our holidays, this time we stay again in Pullman because we like it very much! I do recoment as the best place to stay in Sanya bay! Food is great, service, great view from our room! and you always have options on the pools if you want to be away from others.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beautiful but slightly disappointing
The room and the resort were both extremely beautiful. View was wonderful and seemed first class compared to a few others that I saw. Restaurants were pretty disappointing. Expensive and not that tasty. Massage was heavily over priced and not that great. We had a terrible experience dealing with customer service for a miscommunication over breakfast. When we checked in I swear front desk said there was free breakfast, but then we were charged for it. They refused to give us a refund or compensate. It wasn't until higher management was involved that we got a free breakfast back. Other than that experience overall service was good. Overall the resort was beautiful, but the lacklustre restaurants and the poor customer service experience would make me lean towards never coming back.

8/10 Good

Koe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice view hotel
Highly recommanded for relaxing. Should have more promotion to attract guest for comeback again.

10/10 Excellent

Irasema, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful time!
We decided to spend two days in Pullman Océan view with our two kids and it was a great decision, the hotel has very nice service and the buffet around the pool the best we have ate in Sanya... Just delicious, definitely worth it.