Land view from property
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Reviews of Hotel Shikanoyu

3.5 out of 5
Hotel Shikanoyu
3-32 Jozankeionsennishi, Minami-ku, Sapporo, Hokkaido

Reviews

8.2

Very Good

Rating 10 - Excellent. 91 out of 252 reviews" "
Rating 8 - Good. 108 out of 252 reviews" "
Rating 6 - Okay. 35 out of 252 reviews" "
Rating 4 - Poor. 12 out of 252 reviews" "
Rating 2 - Terrible. 6 out of 252 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Tee Whay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
hotel didn't provide bus transport to station
Stayed 1 night in Jun 2023

10/10 Excellent

AKINORI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed to have my vacation at Hotel Shikanoyu. I will visit it again during this Fall.
Stayed 3 nights in May 2019

10/10 Excellent

Rui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

4/10 Poor

Ong, California

Traveled with family
Disliked: Staff & service
They should improve to provide more English speaking customer service and the printed information in English
Stayed 1 night in Dec 2018

4/10 Poor

Verified traveler

Stayed 1 night in Oct 2018

10/10 Excellent

khoo, malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location and value for money. Japanese Buffet breakfast and Japanese dinner were great and delicious.
Stayed 1 night in Oct 2018

8/10 Good

Winhyde, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's really nice view from my hotel room especially in fall foliage season. I enjoyed outdoor onsen besides the river. But the food is so so and a bit over crowded during peak hours.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveler

Stayed 1 night in Oct 2018

10/10 Excellent

YEW CHAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view from my room
I had the top floor room with a great view of the surroundings.
Stayed 2 nights in Oct 2018

6/10 Okay

Thawat

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in Jozankei Onsen area
Comfortable room, great dinner (buffet) and convenient location
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Good location
Everything is good except the dinner and breakfast.
Stayed 1 night in Sep 2018

6/10 Okay

Christy, Malaysia

Liked: Cleanliness, property conditions & facilities, room comfort
I enjoyed the Onsen very much. Provided free coffee at the lobby.
Stayed 1 night in Aug 2018

6/10 Okay

Peter, Kuala Lumpur, Malaysia

Not value for Stay! It was an ageing hotel that need refurbishment. Buffet dinner and breakfast were so so only. All rooms are smoking. Before arrival, sending message to the hotel and the management assured to deodorise the room before check-in but ended up they only did it upon my request from front desk. Room without wi-fi, only available at the lobby area... No foam bath/shower gel, only provide a small soap. You'll have to pay for Onsen/Spa Tax @ JPY150/person even my elderly mom are not using the onsen....
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Onsen Hotel in a very beautiful setting
This is my first onsen hotel experience and it is much better than my expectation right from the moment I arrived. The hotel is situated in a lush area next to a beautiful creek. It is well decorated, clean and has an upscale feel. The room is quite big in my opinion compared to other Japan hotels I have stayed. I enjoyed the included buffet dinner and breakfast, although not serving expensive items like crab, quality meat, etc,, the dishes are nonetheless tasty with a plenty of choices.. The onsen is also quite big with separate areas for indoor onsen, outdoor onsen and also a jacuzzi. I particularly like the outdoor onsen as it has clear view over the creek and the trees right outside. Soaking in hot onsen water and enjoying the serenity of surrounding nature at the same time has been one of my greatest experience thus far. The area around the hotel is also very peaceful with many excellent spots for taking pictures. After checking out, we actually strolled around the area for an hour before leaving. I thoroughly enjoyed my stay there and will definitely be back if there was a chance.
Stayed 1 night in Jun 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Run down
We were first given a traditional room on the 3rd floor without shower facilities which was a shocker. Fortunately, the hotel then allowed us to switch to a western style room with shower facilities. They facilitated the change rather efficiently. The room was spacious, basic but it was run down and had a stale smell. Buffet spread wasn’t great, definitely not the usual standards of the other Onsen hotels we’ve been to. Overall, the hotel did not have the same standards of the usual Japanese hospitality.
Stayed 1 night in Jun 2018

10/10 Excellent

Jindarak, Bangkok, Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, good buffet, and great onsen
I recommend this hotel to anyone who looks for a place to rest in Jozankei.
Stayed 1 night in Jan 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort Onsen stay
Comfortable stay. The buffet dinner and breakfast were reasonably good. No wifi in room.
Stayed 1 night in Jun 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice onsen hotel with both outdoor and indoor pool
Hotel located around the famous Jozankei Onsen area. Onsen in the hotel was good with good view. Environment was quiet and peaceful. Hotel has 6 massage chairs provided free for guest after the onsen session. Hotel provide a "Onsen pass" for its guest to use other hotel's onsen in the area, good to explore.
Stayed 1 night in Jun 2017

8/10 Good

Kwok Kwong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice location, food Ok
Stayed 1 night in Jun 2017

8/10 Good

Bruce

Liked: Cleanliness, staff & service

10/10 Excellent

Ting Yu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic! Will come back again
It was an amazing stay. The hotel had an in house onsen which was wonderful. They even provide breakfast and dinner. The location was easily accessible, weather was great. As our room was on the 9th floor the view was simply amazing. Wish we could had stayed longer. Will definitely come back again!

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent arrangement and accommodations
Our family had a great time and Onsen was good and space was big enough for guest to move around.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Very good value
The staffs are very friendly and professional, rooms are clean and tidy , no trouble , very good value !

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Resort Hotel
Booked a room for 3 persons including buffet dinner and breakfast. Quite impressed by the huge space at front entrance and check-in counters. Front office staffs were friendly. Room was tip-top and decent size for 2 persons. Buffet dinner and breakfast were ok. The ambient at surrounding areas including gift shops and cafes were awesome. Hot spring was huge with good view. Good holiday resort to chill-up and relax.

8/10 Good

Benjalux

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Wai Hung

Liked: Cleanliness, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

chun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Annette, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad
The service was good as the staff helped us parked the car as they had two other carparks which were located further away. They also had a shuttle bus to ferry us to the carparks even though they were within walking distance. The room was good, a little warm and the bathroom was a bit dated but it's fine since we went to the onsen anyway. The onsen was big and good, there's one for massaging the shoulders as well. Though for some strange reason the bathing area was one level below the dressing area so we had to walk down the stairs naked in full view of everyone. The older folks had trouble with the steps. Dinner and breakfast were buffet style and had lots of options, the seafood soup was particularly good.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort

6/10 Okay

Paul

Disliked: Cleanliness
Nice Japanese style room
The hotel a bit old, lack of maintenance but room was big.

10/10 Excellent

???

Stayed 1 night in Apr 2024

10/10 Excellent

マサヤ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

ナナミ

Liked: Staff & service
またきます
Stayed 1 night in Mar 2024

8/10 Good

WAI KEI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
地方很大 貴氣不舊
古色古香風溫泉酒店 地方很大 貴氣不舊 但是，4樓那個 翔雲 的食物，真的非常難吃。 食物種類話這麼多，可不要這樣浪費食材。
Stayed 2 nights in Jan 2024

6/10 Okay

Burnet

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Buffet dinner and breakfast are fair only
Stayed 1 night in Jan 2024

6/10 Okay

YING-I

Traveled with group
Stayed 1 night in Jan 2024

2/10 Terrible

Hideki

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
入浴開始時間が遅くゆっくり温泉を楽しめなかった 食事が粗末
Stayed 1 night in Dec 2023

10/10 Excellent

まさひこ

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とても、綺麗なホテルで良かったです。
Stayed 1 night in Nov 2023

2/10 Terrible

heesam

Stayed 1 night in Nov 2023

8/10 Good

Cheuk Yin

Stayed 1 night in Nov 2023

10/10 Excellent

mikyoung

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

HUI EN

Stayed 1 night in Oct 2023

10/10 Excellent

SEIJI

Stayed 1 night in Oct 2023

10/10 Excellent

YUKI

Stayed 1 night in Aug 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
좋아요!
전체적인 시설은 낡았지만 가격대비 훌륭하다 생각합니다. 체크인 후 식사 전후로 온천하고 아침 일찍에도 온천했어요. 행복했어요 ㅎㅎ
Stayed 1 night in Mar 2023

10/10 Excellent

とうま

Stayed 1 night in Feb 2023