Very noisy at night and night duty manager Ashley not willing to help or even listen to feedback . Very disappointed how they are treat loyal Hilton member.
Sanjiv
2024년 5월에 1박 숙박함
6/10 - 괜찮아요
Jennifer
2024년 5월 17일
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Average for a hilton. Front desk staff was unpleasant The pool is old as it doesn’t appear anyone takes care of it. Airport transportation is not 24x7 so ether you need to uber or use their one option ride svc if travel before 7a or after 10p. No restaurants within walking distance
Jennifer
2024년 5월에 2박 숙박함
10/10 - 훌륭해요
Nicole
2024년 5월 12일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had a great stay! Staff was great and room was clean.
Nicole
2024년 5월에 3박 숙박함
8/10 - 좋아요
Ted
2024년 5월 3일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Generally a nice hotel, staff very pleasant, close to airport and Ringling museum
Ted
2024년 4월에 2박 숙박함
답변 제공: EJ 님, 2024년 5월 11일
We are glad you enjoyed your stay!
8/10 - 좋아요
Justin
가족 여행
2024년 4월 29일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to airport. Scott gave us a ride to the airport and was super friendly. The breakfast was good. The Hamburger from the bar and grill was amazing.
Justin
2024년 4월에 1박 숙박함
답변 제공: Rick 님, 2024년 4월 29일
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose the Hilton Garden Inn as your second home and can’t wait to welcome you home again soon!
6/10 - 괜찮아요
Robert
2024년 4월 14일
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Computers not working at time of checkin.
Areas still under construction
It’s fine for a quick overnight before flight.
Robert
2024년 3월에 1박 숙박함
답변 제공: Rick 님, 2024년 4월 29일
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.
10/10 - 훌륭해요
Nancy
연인과의 여행
2024년 4월 13일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly staff!
Nancy
2024년 4월에 1박 숙박함
답변 제공: Rick 님, 2024년 4월 29일
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose the Hilton Garden Inn as your second home and can’t wait to welcome you home again soon!
10/10 - 훌륭해요
richard 님, greenville
2024년 4월 4일
좋아요: 청결 상태, 직원 및 서비스
need maintenance
richard
2024년 4월에 1박 숙박함
답변 제공: Rick 님, 2024년 4월 29일
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose the Hilton Garden Inn as your second home and can’t wait to welcome you home again soon!
2/10 - 너무 별로예요
Richard
아이를 동반한 가족 여행, 가족 여행
2024년 3월 23일
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was by far the dirtiest, most run down, horrible area with hoodlums smoking weed in and out of the building. Coffee maker in room didn’t even work. Staff was absolutely useless. Avoid at all costs.
Richard
2024년 3월에 2박 숙박함
답변 제공: Rick 님, 2024년 4월 29일
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.
8/10 - 좋아요
Sheila
연인과의 여행
2024년 3월 11일
Staff was friendly
Sheila
2024년 3월에 1박 숙박함
답변 제공: Ashley D 님, 2024년 3월 14일
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose the Hilton Garden inn as your second home and can’t wait to welcome you home again soon!
8/10 - 좋아요
Jessica
단체 여행
2024년 2월 27일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No hot water for Stowers in the mornings. A vary sparse operation.
Jessica
2024년 2월에 2박 숙박함
답변 제공: Ashley D 님, 2024년 3월 14일
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.
10/10 - 훌륭해요
Patricia 님, Chesterfield
2024년 2월 26일
Patricia
2024년 2월에 1박 숙박함
답변 제공: Rick 님, 2024년 4월 29일
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose the Hilton Garden Inn as your second home and can’t wait to welcome you home again soon!
4/10 - 별로예요
Craig
2024년 2월 22일
Craig
2024년 2월에 1박 숙박함
답변 제공: Rick 님, 2024년 4월 29일
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.
8/10 - 좋아요
Douglas
출장 여행
2024년 2월 20일
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
OK I Guess
I checked in late due to my flight coming in late. I had to call the hotel for the shuttle to pick me up. the hotel is being renovated. No Free Breakfast, Room ok, nice bed. nice tv. Staff very friendly
Douglas
2024년 2월에 1박 숙박함
답변 제공: Ashley D 님, 2024년 3월 14일
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose the Hilton Garden Inn as your second home and can’t wait to welcome you home again soon!
4/10 - 별로예요
Hiroshi
2024년 2월 3일
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Hiroshi
2024년 1월에 3박 숙박함
답변 제공: Rick 님, 2024년 2월 4일
Thank you for taking the time to share your experience about your recent stay at our hotel. We hope you will consider staying with us in the future.
8/10 - 좋아요
Allen
가족 여행
2024년 1월 15일
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Felt shorted
Currently undergoing a redesign, the appearance did not align with the photos. The bar was still being worked on. It would have been appreciated to receive prior notification before making the purchase.
Allen
2024년 1월에 2박 숙박함
답변 제공: Rick 님, 2024년 2월 4일
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose the Hilton Garden Inn as your second home and can’t wait to welcome you home again soon!
8/10 - 좋아요
Diana
가족 여행
2024년 1월 3일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Front desk receptionist was very helpful and really appreciate her extra effort to let us get in our room early and store our luggage when our families flights were delayed She was great:)
Diana
2024년 1월에 1박 숙박함
답변 제공: Rick 님, 2024년 2월 4일
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose the Hilton Garden Inn as your second home and can’t wait to welcome you home again soon!
6/10 - 괜찮아요
Kara
가족 여행
2023년 12월 29일
좋아요: 직원 및 서비스
I believe they are remodeling which is much needed.
Kara
2023년 12월에 2박 숙박함
답변 제공: Ashley D, Dual Front Desk Supervisor 님, 2023년 12월 29일
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose the Hilton Garden Inn Sarasota-Bradenton Airport as your second home and can’t wait to welcome you home again soon!
10/10 - 훌륭해요
Patricia 님, Toccoa
2023년 12월 22일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Patricia
2023년 12월에 1박 숙박함
답변 제공: Rick 님, 2024년 2월 4일
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose the Hilton Garden Inn as your second home and can’t wait to welcome you home again soon!
10/10 - 훌륭해요
John
2023년 12월 21일
John
2023년 12월에 1박 숙박함
답변 제공: Rick 님, 2024년 2월 4일
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose the Hilton Garden Inn as your second home and can’t wait to welcome you home again soon!
10/10 - 훌륭해요
Luis F.
아이를 동반한 가족 여행
2023년 12월 20일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The suite was liking being home
Luis F.
2023년 12월에 3박 숙박함
답변 제공: Rick 님, 2024년 2월 4일
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose the Hilton Garden Inn as your second home and can’t wait to welcome you home again soon!
4/10 - 별로예요
Gabrielle 님, Troy
출장 여행
2023년 12월 20일
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Would not have stayed if I knew construction was going on, room came with stains all over and looked half clean, the food and drinks were awful and the hotel looks nothing like the pictures online. Please update your website pictures and let people know when construction is happening. Rate this 1 star out of 5
Gabrielle
2023년 12월에 1박 숙박함
답변 제공: Rick 님, 2024년 2월 4일
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.
4/10 - 별로예요
실제 이용하신 고객
2023년 10월 24일
별로예요: 객실의 편안함
Consider staying somewhere else
There are currently building works going on at this hotel - we were not informed of this prior to booking. Had we have known, we'd have booked to stay somewhere else. We had to go out the noise was so horrific and we felt unable to use the breakfast facilities due to the dust and noise. Really disappointed and would not stay here again or recommend it.
실제 이용하신 고객
2023년 10월에 2박 숙박함
답변 제공: Rick 님, 2023년 10월 28일
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.
8/10 - 좋아요
Ramón
2023년 10월 16일
Ramón
2023년 10월에 1박 숙박함
답변 제공: Rick 님, 2023년 11월 18일
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Hilton Garden Inn as your second home and can’t wait to welcome you home again soon!
10/10 - 훌륭해요
Ileana
2023년 9월 9일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Stayed for 1 day, place was clean and customer service was very polite.
Ileana
2023년 9월에 1박 숙박함
답변 제공: Ashley D, Dual Front Desk Supervisor 님, 2023년 9월 30일
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Hilton Garden Inn Sarasota-Bradenton Airport as your second home and can’t wait to welcome you home again soon!
8/10 - 좋아요
Jiewen
2023년 8월 23일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Jiewen
2023년 8월에 2박 숙박함
답변 제공: rick 님, 2023년 8월 26일
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Hilton Garden Inn as your second home and can’t wait to welcome you home again soon!
6/10 - 괜찮아요
Samar
2023년 8월 10일
Samar
2023년 7월에 5박 숙박함
답변 제공: Ashley D, Dual Front Desk Supervisor 님, 2023년 9월 30일
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Hilton Garden Inn Sarasota-Bradenton Airport as your second home and can’t wait to welcome you home again soon!
6/10 - 괜찮아요
Martha
2023년 8월 6일
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room was not ready , so they change my room to a 2 queen bed , I booked 1 king size. The room was not properly cleaned , the breakfast was not good an expensive
Martha
2023년 8월에 1박 숙박함
답변 제공: rick 님, 2023년 8월 26일
I wanted to say thanks for your recent stay here at our hotel!
6/10 - 괜찮아요
실제 이용하신 고객
2023년 7월 31일
좋아요: 직원 및 서비스, 객실의 편안함
Room was okay, however some of the ceiling was chipped and the elevators had, what looked to be, moving blankets hanging on the walls. Over all, I would say, it was clean and comfortable.
실제 이용하신 고객
2023년 7월에 1박 숙박함
답변 제공: rick 님, 2023년 8월 26일
I wanted to say thanks for your recent stay here at our hotel! We are currently going through renovation and that was the reason for the pads in the elevator. We hope you will come and stay with us again.
8/10 - 좋아요
Shannon
가족 여행
2023년 7월 18일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Shannon
2023년 7월에 1박 숙박함
답변 제공: Rick 님, 2023년 7월 23일
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Hilton Garden Inn as your second home and can’t wait to welcome you home again soon!
2/10 - 너무 별로예요
Grace
2023년 7월 17일
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Air conditioning does not work room 210
the carpet and the wet carpet.
Grace
2023년 7월에 1박 숙박함
답변 제공: Rick 님, 2023년 7월 23일
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.
8/10 - 좋아요
Antonella
가족 여행
2023년 7월 14일
Was an excellent service and near the beach
Antonella
2023년 6월에 1박 숙박함
답변 제공: Rick 님, 2023년 7월 23일
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Hilton Garden Inn as your second home and can’t wait to welcome you home again soon!
10/10 - 훌륭해요
Linda
2023년 7월 10일
좋아요: 청결 상태
Linda
2023년 7월에 1박 숙박함
답변 제공: rick 님, 2023년 7월 14일
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Hilton Garden Inn as your second home and can’t wait to welcome you home again soon!
10/10 - 훌륭해요
Rosely
가족 여행
2023년 6월 5일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excelente atención las instalaciones muy cómodas y limpia sin duda volvería
Rosely
2023년 6월에 1박 숙박함
답변 제공: Rick 님, 2023년 6월 11일
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Hilton Garden Inn as your second home and can’t wait to welcome you home again soon!
6/10 - 괜찮아요
Petrina
가족 여행
2023년 6월 1일
It was right near the airport The staff was nice but the cleaning people couldn't understand English There were little bugs in our room and on the 2nd floor ice maker the ice maker on our floor was broken they didn't have room service it just didn't meet the standards of a Hilton
Petrina
2023년 5월에 7박 숙박함
답변 제공: Rick 님, 2023년 6월 11일
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Hilton Garden Inn as your second home and can’t wait to welcome you home again soon!
10/10 - 훌륭해요
Oleh
2023년 5월 31일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Oleh
2023년 5월에 4박 숙박함
답변 제공: Rick 님, 2023년 6월 11일
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Hilton Garden Inn as your second home and can’t wait to welcome you home again soon!
8/10 - 좋아요
Claudia
단체 여행, 연인과의 여행
2023년 5월 31일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice place, near of the beach
Claudia
2023년 5월에 1박 숙박함
답변 제공: Rick 님, 2023년 6월 11일
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Hilton Garden Inn as your second home and can’t wait to welcome you home again soon!
6/10 - 괜찮아요
실제 이용하신 고객
단체 여행
2023년 5월 29일
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
실제 이용하신 고객
2023년 5월에 1박 숙박함
답변 제공: Rick 님, 2023년 6월 11일
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Hilton Garden Inn as your second home and can’t wait to welcome you home again soon!
10/10 - 훌륭해요
Luis 님, Orlando
2023년 5월 29일
Luis
2023년 5월에 1박 숙박함
답변 제공: Rick 님, 2023년 6월 25일
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Hilton Garden Inn as your second home and can’t wait to welcome you home again soon!
10/10 - 훌륭해요
glenda
2023년 5월 20일
glenda
2023년 5월에 1박 숙박함
답변 제공: Rick 님, 2023년 5월 21일
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Hilton Garden Inn as your second home and can’t wait to welcome you home again soon!
8/10 - 좋아요
James
2023년 5월 12일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
James
2023년 5월에 1박 숙박함
답변 제공: Rick 님, 2023년 5월 20일
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Hilton Garden Inn as your second home and can’t wait to welcome you home again soon!
10/10 - 훌륭해요
Jessica
2023년 5월 2일
Jessica
2023년 4월에 1박 숙박함
답변 제공: rick 님, 2023년 5월 25일
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Hilton Garden Inn as your second home and can’t wait to welcome you home again soon!
8/10 - 좋아요
Roger
연인과의 여행, 출장 여행
2023년 4월 24일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
The hotel was surprisingly quiet considering it’s location. No frills, clean. Amenities were limited. Housekeeping available, but only on request. Breakfast was available, but at a cost. Times have changed !
Roger
2023년 4월에 2박 숙박함
답변 제공: rick 님, 2023년 4월 29일
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Hilton Garden Inn as your second home and can’t wait to welcome you home again soon!
10/10 - 훌륭해요
Jose
2023년 4월 5일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Jose
2023년 4월에 1박 숙박함
답변 제공: rick 님, 2023년 4월 29일
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Hilton Garden Inn as your second home and can’t wait to welcome you home again soon!
2/10 - 너무 별로예요
Kenneth
2023년 3월 31일
Kenneth
2023년 3월에 2박 숙박함
답변 제공: rick 님, 2023년 4월 1일
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.
10/10 - 훌륭해요
Jeremy
2023년 3월 28일
Jeremy
2023년 3월에 1박 숙박함
답변 제공: Rick 님, 2023년 4월 20일
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Hilton Garden Inn as your second home and can’t wait to welcome you home again soon!
6/10 - 괜찮아요
Samuel
2023년 3월 14일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Bed Frames Caused Bruises
Although the room was clean and nice, the dark wood bed frames extended more that 4 inches beyond the edge of the mattress. This protrusion caused several painful shin and knee impacts on the bedframe, due to the perception that the frame and the mattress ended were at the same place. Multiple bruises were caused by this. Oowww.
Samuel
2023년 3월에 1박 숙박함
답변 제공: Rick 님, 2023년 3월 18일
Thank you for taking the time to share your experience about your recent stay at Hilton Garden Inn. We sincerely appreciate your feedback, and we’re very sorry you were unhappy with our rooms. Your feedback is important as it is always our goal to provide rooms that make our guests smile. We hope you will consider staying with us again.
8/10 - 좋아요
Robert
연인과의 여행
2023년 3월 11일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very friendly and helpful. Cafe next to Front Desk was very nice with good food and great Staff. Pool and Hot Tub were great after a long day.
Robert
2023년 3월에 4박 숙박함
답변 제공: Rick 님, 2023년 3월 18일
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose the Hilton Garden Inn as your second home and can’t wait to welcome you home again soon!