Great location, but disappointing maintenance”
The location of the Tortuga Inn is excellent — definitely the best thing about this hotel. The room was very clean when we arrived, although we didn’t request housekeeping during our three-night stay. However, the room itself leaves much to be desired: the air conditioner is old and doesn’t cool enough, and the freezer section of the refrigerator was completely frozen over due to lack of maintenance.
The common areas were also poorly maintained: there were puddles of water in the hallways that no one cleaned up, and overall the upkeep is terrible. This has nothing to do with any storms or hurricanes in the area — it’s simply basic care that’s missing.
On top of that, the photos and the promotion they use do not match reality. The only thing that really saves this place is its excellent location and the fact that the room was clean when we arrived.
