8/10 - 좋아요
Katherine
아이를 동반한 가족 여행
2026년 4월 7일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was nice and the hotel was overall good. We happened to be at the hotel with a hockey team who was there for a hockey tournament. The adults and kids were loud and disruptive. We were traveling with a young child and a 2 month old and it was so loud we couldn't get out kids to sleep. This group also made the hallways dirty after the cleaning time, and so we arrived to popcorn and food all over the carpet in the hallway. The hotel staff were great to help us and try to correct it, asked the families to be quieter.
My only complaint with the hotel was to not clean the hallways as there was a mess. Also, the restaurant was unable to accommodate us Saturday night for both dining in and take-out because of the hockey team. They should be able to accommodate other guests in the hotel, even with a bigger group. With an infant and young child to have to go back out and find something else to eat was an inconvenience.
My biggest complaint is actually with Expedia. The hotel staff told us to contact for compensation and the customer service we got was very poor, to the point where the Expedia representative lied to us about what the hotel said so that we would leave and they could potentially resell our room since they had to refund us. We had to be on the phone with the front desk and the agent at the same time to prove what was being said by the front desk staff. It honestly left us uninterested in booking with Expedia in the future.
Katherine
2026년 3월에 2박 숙박함