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힐튼 가든 인 서배너 미드타운 여행 후기

3 out of 5
힐튼 가든 인 서배너 미드타운
5711 Abercorn St, Savannah, GA

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 438개" "
평점 8 - 좋아요. 1001개 이용 후기 중 299개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 138개" "
평점 4 - 별로예요. 1001개 이용 후기 중 79개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 47개" "

8.4/10

청결 상태

8.6/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

8/10 - 좋아요

sang sun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
나름 괜찮음
2018년 11월에 1박 숙박함

10/10 - 훌륭해요

Hillaree

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great and relaxing stay
2024년 4월에 1박 숙박함
답변 제공: AGM 님, 2024년 4월 24일
Thank you for taking time to leave your feedback. We look forward to seeing you on your next visit.

4/10 - 별로예요

Raed

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Filthy carpet, noisy AC, old TV and expensive. I paid $310 for 1 night $7 parking $13 breakfast
2024년 3월에 1박 숙박함
답변 제공: AGM 님, 2024년 3월 5일
Thank you for taking time to leave your feedback. We are sorry for any inconvenience during your stay. I have passed your feedback to all department leaders. Again, we apologize for any inconvenience.

2/10 - 너무 별로예요

William

별로예요: 직원 및 서비스
I had to wait for 25 minutes to check in. When I got to the clerk I was told my room was not ready. Check-in was at 3 PM and I arrived at 5 PM. The lady behind the counter had an attitude. Completely unacceptable.
2024년 2월에 1박 숙박함
답변 제공: AGM 님, 2024년 2월 27일
Thank you for taking time to leave your feedback. I have passed this to all department leaders. We are definitely sorry for inconvenience caused during your stay.

8/10 - 좋아요

Andraya

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great option for our Savannah stay! Close enough to downtown without the crazy prices.
2024년 2월에 2박 숙박함
답변 제공: AGM 님, 2024년 2월 24일
Thank you for taking time to leave your feedback. We look forward to seeing you on your next visit.

8/10 - 좋아요

Lee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We stayed 2 nights. They give maid service after 2 days. This was disappointing. They will supply extra towels etc but not making the bed etc
2024년 2월에 2박 숙박함
답변 제공: AGM 님, 2024년 2월 18일
Thank you for taking time to leave your feedback. We are sorry for the inconvenience caused to you during your stay. I have passed this information to all department leaders. Again we apologize for the inconvenience and hope to see you on your next visit to Savannah.

6/10 - 괜찮아요

Sabrina

별로예요: 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Owner 님, 2024년 1월 29일
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

8/10 - 좋아요

Eva

2024년 1월에 1박 숙박함
답변 제공: AGM 님, 2024년 2월 13일
Thank you for taking time to leave your feedback. We look forward to seeing you on your next visit.

2/10 - 너무 별로예요

Wesley

좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
2023년 12월에 2박 숙박함
답변 제공: Owner 님, 2024년 1월 19일
Thank you for taking the time to review us, Wesley. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

8/10 - 좋아요

Eileen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great for a stop over…
We only stayed one night as a stop over driving down to Florida. It’s only a 15 min Uber into downtown. The room was comfortable and everyone was pleasant and helpful.
2024년 1월에 1박 숙박함
답변 제공: Owner 님, 2024년 1월 15일
Eileen, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

4/10 - 별로예요

DORIS

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Hotel has gone down in quality.
Breakfast was abysmal.
2023년 11월에 3박 숙박함
답변 제공: Owner 님, 2024년 1월 15일
Thank you for taking the time to review us, Doris. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

4/10 - 별로예요

Alan

2023년 11월에 2박 숙박함
답변 제공: Owner 님, 2024년 1월 15일
Thank you for taking the time post about your experience, Alan. We take every review seriously and believe this experience deserves additional attention. Please reach out to us directly to further discuss this offline. You can ask to speak to our General Manager ______. Thank you.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
Just OK
2023년 12월에 4박 숙박함
답변 제공: Owner 님, 2024년 1월 8일
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

10/10 - 훌륭해요

Silvana

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved our stay. Front desk girl was a sweetheart. Beautiful property.
2023년 12월에 1박 숙박함
답변 제공: Owner 님, 2024년 1월 31일
Silvana, thank you so much for your kind words. We really appreciate you taking the time to share your experience with us! Hope to see you again soon.

10/10 - 훌륭해요

Abdulaziz

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Owner 님, 2024년 1월 3일
Abdulaziz, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 - 좋아요

Yaco 님, Miami

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Owner 님, 2024년 1월 1일
Yaco, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

8/10 - 좋아요

Brianna

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had to take a cold shower due to some issue with the hot water. It was 40 degrees outside.
2023년 12월에 1박 숙박함
답변 제공: Owner 님, 2024년 1월 1일
Brianna, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

2/10 - 너무 별로예요

Juan

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Owner 님, 2024년 1월 1일
Thank you for taking the time to review us, Juan. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

4/10 - 별로예요

Iliana

좋아요: 청결 상태
별로예요: 직원 및 서비스
답변 제공: Owner 님, 2024년 1월 31일
Thank you for taking the time to review us, Lliana. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

8/10 - 좋아요

Christine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The handicapped accessible room we had was well-equipped and clean. But the placement of the room all the way at the end of a long hall from the elevator was an ADA nightmare and left my recent-amputee husband and I wondering what able-bodied architect didn’t think it through.
2023년 12월에 2박 숙박함
답변 제공: Owner 님, 2024년 1월 1일
Christine, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

8/10 - 좋아요

Michael

답변 제공: AGM 님, 2024년 2월 13일
Thank you for taking time to leave your feedback. We look forward to seeing you on your next visit.

10/10 - 훌륭해요

Catherine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Owner 님, 2023년 12월 22일
Catherine, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 - 좋아요

Mayra

별로예요: 직원 및 서비스
The hotel was nice and clean. However, we had to wait 4 hours with many other people to get our room. They didn’t have enough staff to be able to clean the rooms on time and assign the rooms. The waiting in the lobby was a torture.
답변 제공: AGM 님, 2024년 2월 13일
Thank you for taking time to leave your feedback. We are sorry for any inconvenience this may have caused during your stay. I have passed this information to all department leaders. Again, we apologize for any inconvenience and look forward to seeing you on your next visit.

2/10 - 너무 별로예요

Lyn

별로예요: 편의 시설/서비스
At check in was told that the $50 pet fee listed on hotel website was now $75. Room had broken shade, broken toilet seat, broken lamp. Dirty rugs. Rooms looked nothing like website photos. Stay away.
2023년 12월에 1박 숙박함
답변 제공: Owner 님, 2023년 12월 20일
Thank you for taking the time to review us, Lyn. It is never our intention to disappoint a guest. We will review this feedback during our next team meeting to ensure it does not happen again. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further. We hope to welcome you back in the future for a more positive experience.

10/10 - 훌륭해요

Deborah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Parking was difficult.
답변 제공: AGM 님, 2024년 2월 13일
Thank you for taking time to leave your feedback. We look forward to seeing you on your next visit.

4/10 - 별로예요

Justin

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
The room itself was clean and comfortable. They don't tell you when booking about a $8/night parking fee enforced at check in. They have a breakfast buffet however they don't tell you it's >$10 per plate charged to card on file. They mark the price on a small whiteboard in the corner. Hotel conditions were great but the additional charges they sneak in are ridiculous
2023년 11월에 1박 숙박함
답변 제공: Owner 님, 2023년 12월 18일
Thank you for taking the time to share your feedback with us about your recent stay, Justin. We strive to provide our guests with the best value for their travel dollar and apologize if you feel we were not successful. Please feel free to reach out to the hotel directly if you would like to discuss your feedback further offline. We hope to welcome you again in the future.

8/10 - 좋아요

Lynette

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Didn't like...they don't accept cash...for example, items from the very limited eating menu. And the pulled pork sliders were beyond dreadful. So, eat elsewhere, but anyone employed were super friendly and helpful
2023년 12월에 1박 숙박함
답변 제공: Owner 님, 2023년 12월 16일
Lynette, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

10/10 - 훌륭해요

Taaffe

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were all helpful and super friendly. Melanie was so compassionate kind during really tough time in our lives. We can never thank them all enough.
2023년 12월에 2박 숙박함
답변 제공: Owner 님, 2023년 12월 12일
Taaffe, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 - 훌륭해요

Catherine De

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great front desk staff. Room was beautifully appointed and very clean! Hallway carpets could use a refresh. Close to terrific shopping as well.
2023년 12월에 1박 숙박함
답변 제공: Owner 님, 2023년 12월 8일
Catherine, thank you so much for your kind words. We really appreciate you taking the time to share your experience with us! Hope to see you again soon.

8/10 - 좋아요

Juan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Very little parking available
답변 제공: AGM 님, 2024년 2월 13일
Thank you for taking time to leave your feedback. We look forward to seeing you on your next visit.

10/10 - 훌륭해요

Donald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Owner 님, 2023년 12월 8일
Donald, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 - 좋아요

Peng

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Owner 님, 2023년 12월 8일
Peng, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

6/10 - 괜찮아요

Amanda

가족 여행
좋아요: 청결 상태
Overall this hotel was average. The breakfast for $11.95/person was not worth it. It was a busy weekend and the breakfast was not being kept freshly supplied, disappointing for the price.
2023년 12월에 2박 숙박함
답변 제공: Owner 님, 2023년 12월 6일
Amanda, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

2/10 - 너무 별로예요

Roxsanne

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Owner 님, 2023년 12월 6일
Thank you for taking the time to review us, Roxsanne. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

8/10 - 좋아요

Nicole

연인과의 여행, 반려동물 동반 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was easy to find and very close the Montgomery gate at HAAF. My husband and I refused to use the keirig as we weren't sure the last time it was cleaned, it was very dirty. The carpets needed vacuumed better. The rest of the room was clean enough for a 1 nights stay. It is a pet friendly hotel, that's another $75. The bed was comfortable. $7 a day for parking is weird to us. We didn't eat breakfast but was informed it was 11.95 pp per day. There are many eatieries near by and within walking distance. The staff weren't the most attentive at the desk, I had to wait both times for several minutes. Overall for the convenience to HAAF, where our son is stationed , we would stay again.
2023년 11월에 1박 숙박함
답변 제공: Owner 님, 2023년 11월 29일
Nicole, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

8/10 - 좋아요

Steven

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good experience. Check in was quick, helpful staff. Nice and clean property. Room was clean and quiet. Bed was ok and pillows were uncomfortable. They charge extra for parking and breakfast, not good.
2023년 11월에 2박 숙박함
답변 제공: Owner 님, 2023년 11월 28일
Steven, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

6/10 - 괜찮아요

Leigh

출장 여행
좋아요: 객실의 편안함
Meh.
The staff has the lovely southern manners. They are very inefficient. I had to wait quite a while to check in. Parking is crazy expensive for a suburban hotel. Breakfast is a substantial amount extra. My toilet seat was broken. The repair guy spoke zero English. He tried to access my room while I was in my PJs. It never got fixed during my stay. They make up rooms every other day. After a long hard day, I had to track down coffee. Then when it was my day, I wanted to chill in my room and have coffee, FaceTime with my daughter and prepare for my trip to Rome. In 5 days, my room was serviced once.
2023년 11월에 5박 숙박함
답변 제공: Owner 님, 2023년 11월 23일
Leigh, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

6/10 - 괜찮아요

Grant

2023년 11월에 1박 숙박함
답변 제공: Owner 님, 2023년 11월 22일
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

4/10 - 별로예요

Miranda

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Disappointed Stay
Parking is a nightmare. Shower didn't have hot water.
2023년 11월에 2박 숙박함
답변 제공: Owner 님, 2023년 11월 20일
Thank you for taking the time to review us, Miranda. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

10/10 - 훌륭해요

Robbie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The property is in good shape, the rooms are spacious and clean. Beds were comfortable a/c worked well. The staff was very helpful. The location is the best and you can do anything downtown with ease. Would recommend this hotel and would stay again.
2023년 10월에 1박 숙박함
답변 제공: Owner 님, 2023년 11월 21일
Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!

10/10 - 훌륭해요

Maria Nella

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Todo muy bien el personal muy atentos
2023년 11월에 1박 숙박함
답변 제공: Owner 님, 2023년 11월 20일
Maria, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 - 좋아요

Kurt

좋아요: 직원 및 서비스
2023년 11월에 1박 숙박함
답변 제공: Owner 님, 2023년 11월 10일
Kurt, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 - 훌륭해요

Joann 님, Hinesville

2023년 11월에 1박 숙박함
답변 제공: Owner 님, 2023년 11월 29일
Joann, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

4/10 - 별로예요

Yoshiro

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Trash cans outside overflowing, hall carpet dirty, shower malfunctioning and early day receptionist should find a non customer oriented employment.
2023년 11월에 1박 숙박함
답변 제공: Owner 님, 2023년 11월 7일
Thank you for taking the time to share your feedback about your recent stay, Yoshiro. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcoming, and comfortable experience for all guests. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further with a member of our management team. Thank you for your feedback.

10/10 - 훌륭해요

Sergio

좋아요: 청결 상태, 직원 및 서비스
2023년 11월에 1박 숙박함
답변 제공: Owner 님, 2023년 11월 8일
Sergio, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

4/10 - 별로예요

Maria 님, Alpharetta

단체 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스
We had to wait almost 4 hours to be checked in because the rooms weren't ready. They gave us the room almost at 7pm. The coffee maker wasn't working on the room. They brought a new one and they entered the room when my friend was taking a shower and no one else was in the room. After we complained, They justfied that they knocked 3 times before going in. But the guy didn't decide to leave once they heard the shower. That was not OK.
2023년 10월에 1박 숙박함
답변 제공: Owner 님, 2023년 11월 3일
Thank you for taking the time to review us, Maria. It is never our intention to disappoint a guest. We will review this feedback during our next team meeting to ensure it does not happen again. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further. We hope to welcome you back in the future for a more positive experience.

6/10 - 괜찮아요

Adam 님, Greer

2023년 10월에 2박 숙박함
답변 제공: Owner 님, 2023년 11월 23일
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

10/10 - 훌륭해요

Tyler

2023년 10월에 1박 숙박함
답변 제공: Owner 님, 2023년 11월 6일
Tyler, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 - 훌륭해요

Gabriel

좋아요: 청결 상태, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Owner 님, 2023년 11월 3일
Gabriel, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

4/10 - 별로예요

James

단체 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Broken blinds, dirty and stained carpet, no safe, Dirty wall services. Not up to Hilton standards.
2023년 10월에 3박 숙박함
답변 제공: Owner 님, 2023년 11월 3일
Thank you for taking the time to share your feedback about your recent stay, James. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcoming, and comfortable experience for all guests. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further with a member of our management team. Thank you for your feedback.