8/10 - 좋아요
Jacqueline
연인과의 여행
2024년 5월 20일
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The one thing what let them down was the 10 percent vouchers they give out in check in for the Resturant & Longe food.
The duty manager when checking out and I was paying said you cannot have the 10 percent off food because it’s up to us to hand in to staff when ordering! Like I quoted the staff never got you to sign for food or give you the chance to accept these vouchers. No good blaming the customers and saying it’s too late to take off when I’m paying my bill! They need to train the staff to do there job better and maybe the 10 percent would get taking from their food bill.
Did not like the duty managers attitude and cleverness with me when it’s not my fault!
I did not budge and told her this, train your staff better to take orders & take the vouchers off!
Jacqueline
2024년 5월에 2박 숙박함