스위트, 킹사이즈침대 1개 및 소파베드, 금연, 냉장고 및 전자레인지 (with Sofabed) | 객실 내 금고, 방음 설비, 다리미/다리미판, 무료 WiFi

베스트 웨스턴 크로스로즈 인 여행 후기

2.5 out of 5
베스트 웨스턴 크로스로즈 인
1905 Harder Ct, Schererville, IN

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 742개 이용 후기 중 203개" "
평점 8 - 좋아요. 742개 이용 후기 중 225개" "
평점 6 - 괜찮아요. 742개 이용 후기 중 153개" "
평점 4 - 별로예요. 742개 이용 후기 중 83개" "
평점 2 - 너무 별로예요. 742개 이용 후기 중 78개" "

7.4/10

청결 상태

8.0/10

직원 및 서비스

6.4/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

6/10 - 괜찮아요

Anetra

The breakfast empty and no cups to drink with. The bread case was empty. Every machine was out of order. The hallways smelled like cigarettes. The breakfast also tasted like it was days old.
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This hotel is always amazing and the staff are always a joy to be around.
2024년 2월에 3박 숙박함

8/10 - 좋아요

Gary

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great!
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Hasan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were good and the room was clean
2024년 4월에 6박 숙박함

10/10 - 훌륭해요

Justin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Mikiea

2024년 4월에 1박 숙박함

8/10 - 좋아요

Nestor

2024년 3월에 1박 숙박함

6/10 - 괜찮아요

DANA

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

Kurt

2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Susanna

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Seemed expensive. No soft chair in the room. Was supposed to be handicapped accessible but how are they going to get into the shower? Coffee was bad. Breakfast was good. Very clean.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Kevin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean and quiet
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

melissa 님, pecatonica

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice quiet rooms. No road noise
2024년 3월에 3박 숙박함

6/10 - 괜찮아요

Jessica 님, Lisle

아이를 동반한 가족 여행
별로예요: 숙박 시설 상태 및 시설
They seemed unprepared for the number of people at breakfast, everything ran out and the one girl working could not refill fast enough, before something else ran out.
2024년 3월에 2박 숙박함

2/10 - 너무 별로예요

Tatiana

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설

10/10 - 훌륭해요

Jennifer 님, Ogden

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was a very clean property, staff was friendly and helpful. I felt safe here as a single traveller. This did not affect me, but there is no elevator so request a room on the first floor if you are not comfortable climbing a flight of stairs.
2024년 2월에 2박 숙박함

8/10 - 좋아요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was ok

10/10 - 훌륭해요

Shane

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great
2024년 1월에 3박 숙박함

6/10 - 괜찮아요

Patricia

2024년 1월에 3박 숙박함
답변 제공: Mariam 님, 2024년 1월 17일
Dear Patricia,Thank you for the comments regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

10/10 - 훌륭해요

Krystal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함

8/10 - 좋아요

Brooke

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함

6/10 - 괜찮아요

Sulaiman

I made a reservation twice and the refrigerator was not working in those rooms
2024년 1월에 1박 숙박함
답변 제공: Mariam 님, 2024년 1월 15일
Dear Sulaiman,I am sorry to learn about all the inconvenience you had during your stay. My sincere apologies. We care about your experience. Your comments are important for us. Each problem area will be investigated to take appropriate actions. Request your understanding and reconsideration to visit.Sincerely,Hotel Manager.

8/10 - 좋아요

Michelle

좋아요: 직원 및 서비스, 편의 시설/서비스
The staff was great, but there were other noisy guests and someone was smoking weed next door one night. My last night was nice and the room was clean, but some of the other rooms (I changed rooms 2 times) didn't seem as clean. However, when I asked someone to clean the hairdryer case, they did. They are responsive and kind staff members.
2024년 1월에 1박 숙박함
답변 제공: Mariam 님, 2024년 1월 8일
Dear Guest, Thank you for your feedback. We're delighted to hear that you had a great experience during your stay and that everything was to your satisfaction. We look forward to welcoming you back again in the future.

10/10 - 훌륭해요

Krystal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Mariam 님, 2024년 1월 2일
Dear Krystal,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 219-865-3400.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,15067 PropertyGeneral ManagerBest Western Crossroads Inn

2/10 - 너무 별로예요

Piyush

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Mariam 님, 2024년 1월 2일
Dear Piyush,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at 219-865-3400.Sincerely,15067 PropertyGeneral ManagerBest Western Crossroads Inn

8/10 - 좋아요

Andrew

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Mariam 님, 2024년 1월 2일
Dear Andrew,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 219-865-3400.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,15067 PropertyGeneral ManagerBest Western Crossroads Inn

4/10 - 별로예요

Nina

2023년 12월에 4박 숙박함
답변 제공: Mariam 님, 2024년 1월 17일
Dear Nina,Thank you for the comments regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

2/10 - 너무 별로예요

CALEB

2023년 12월에 1박 숙박함
답변 제공: Mariam 님, 2024년 1월 2일
Dear Caleb,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at 219-865-3400.Sincerely,15067 PropertyGeneral ManagerBest Western Crossroads Inn

8/10 - 좋아요

Gordon

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Mariam 님, 2024년 1월 2일
Dear Gordon,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 219-865-3400.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,15067 PropertyGeneral ManagerBest Western Crossroads Inn

10/10 - 훌륭해요

Hilda

2023년 12월에 2박 숙박함
답변 제공: Mariam 님, 2024년 1월 2일
Dear Hilda,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 219-865-3400.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,15067 PropertyGeneral ManagerBest Western Crossroads Inn

4/10 - 별로예요

Karen

The bathroom was not really clean. The room had a old smell to it.
2023년 12월에 2박 숙박함
답변 제공: Mariam 님, 2024년 1월 2일
Dear Karen,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at 219-865-3400.Sincerely,15067 PropertyGeneral ManagerBest Western Crossroads Inn

6/10 - 괜찮아요

Sulaiman

2023년 12월에 1박 숙박함
답변 제공: Mariam 님, 2024년 1월 2일
Dear Sulaiman,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at 219-865-3400.Sincerely,15067 PropertyGeneral ManagerBest Western Crossroads Inn

8/10 - 좋아요

Tom

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
N/W Indiana stay
Just exactly what I'd expect from a hotel at this price. Nothing special but got what I paid for.
2023년 12월에 1박 숙박함
답변 제공: Mariam 님, 2024년 1월 2일
Dear Tom, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 219-865-3400.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,15067 PropertyGeneral ManagerBest Western Crossroads Inn

8/10 - 좋아요

Linda

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Okay for 1 night stay
One of the down sides of this motel is that there is no elevator to get to the second floor, but the night manager was very helpful and carried some of our luggage up for us. We have stayed here before and it isn't the top of the line, but works for a 1-2 night stay. Breakfast on a Tuesday morning was very sad..... no eggs, yogurt, rolls, hard biscuits! Upside they did have cold cereal and waffles ;-) I had to ask the lady at the front desk if she could find some more biscuits as it was 8:00 and there was really nothing to choose from. They did have sauage gravy and patties and what appeared to be chicken nuggets...I had to even ask if she could make more coffee. The person on the morning shift apparently didn't like that she was in charge of the breakfast setup. Not very friendly, unlike the nice lady at night. We slept fine, beds were good.
2023년 11월에 1박 숙박함
답변 제공: Mariam 님, 2024년 1월 2일
Dear Linda,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at 219-865-3400.Sincerely,15067 PropertyGeneral ManagerBest Western Crossroads Inn

10/10 - 훌륭해요

Katelynn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The facilities were clean housekeeping was fast and out of the way
2023년 11월에 3박 숙박함
답변 제공: Mariam 님, 2023년 12월 4일
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

10/10 - 훌륭해요

Jalissa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I love how the room was spacious clean and comfortable
2023년 11월에 3박 숙박함
답변 제공: Mariam 님, 2023년 12월 4일
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

6/10 - 괜찮아요

Sulaiman

2023년 11월에 1박 숙박함
답변 제공: Mariam 님, 2024년 1월 2일
Dear Sulaiman,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at 219-865-3400.Sincerely,15067 PropertyGeneral ManagerBest Western Crossroads Inn

10/10 - 훌륭해요

Joseph

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pricing was great
2023년 11월에 1박 숙박함
답변 제공: Mariam 님, 2023년 11월 14일
Thank you for such a great review. On behalf of our team, I would like to thankful for taking a time to recognize the great job that they do for you. We look forward to having you back again as our guest in future.

2/10 - 너무 별로예요

Martin

2023년 11월에 1박 숙박함
답변 제공: Mariam 님, 2023년 12월 4일
Thank you for the comments regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.

6/10 - 괜찮아요

Sheila

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Room for improvement
The clerk was not available for check in. She had step away from the building. The description of hotel should have stated no elevator even if had 2 floors. The beds were uncomfortable. I had 2 night stay but the room had only towels for 1night.
2023년 11월에 1박 숙박함
답변 제공: Mariam 님, 2023년 11월 14일
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again.

8/10 - 좋아요

Shalina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 4박 숙박함
답변 제공: Mariam 님, 2023년 11월 14일
Thank you for such a great review. On behalf of our team, I would like to thankful for taking a time to recognize the great job that they do for you. We look forward to having you back again as our guest in future.

2/10 - 너무 별로예요

Eddy

2023년 11월에 1박 숙박함
답변 제공: Mariam 님, 2023년 12월 4일
Thank you for the comments regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.

2/10 - 너무 별로예요

Lisa

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 5박 숙박함
답변 제공: Mariam 님, 2023년 11월 14일
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again.

10/10 - 훌륭해요

LORA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I would stay here again
2023년 10월에 6박 숙박함
답변 제공: Mariam 님, 2023년 11월 14일
Thank you for such a great review. On behalf of our team, I would like to thankful for taking a time to recognize the great job that they do for you. We look forward to having you back again as our guest in future.

4/10 - 별로예요

Markell

연인과의 여행
I didn’t like the cleaning of the room it was dirty I had to ask for cleaning products to clean my own bathroom unacceptable honestly it was dirty by the garbage food was on the wall in multi places. When I brought it up to the front desk they were very nonchalant but best western I feel like holds this reputation of crap service was honestly hoping for different because of the location
2023년 10월에 1박 숙박함
답변 제공: Mariam 님, 2023년 10월 30일
Dear Guest,Thanks for your comments. I’m terribly sorry that we failed to meet your needs and did not live up to your expectations. We take pride in our hotel and in providing a great place to stay for so many guests, and I deeply regret that we let you down. Perhaps you will give us another try in the future so we can do a better job of satisfying you.Sincerely,Hotel Manager

4/10 - 별로예요

Michael 님, Mount Pleasant

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Took 5 minutes to get someone to check us in. The bed was as hard as rock, the drywall had a giant crack in to that you could easily get to the pipes for the shower. The tv channels didn’t line up to their on screen descriptions. The room had space to contain a chair to sitting. But no chair was available other than a computer chair. They only had an outdoor pool which is crazy for Northwest Indiana.. So with all of these issue we left after one night for a much better hotel for
2023년 10월에 2박 숙박함
답변 제공: Mariam 님, 2023년 10월 30일
Dear Guest,Thanks for your comments. I’m terribly sorry that we failed to meet your needs and did not live up to your expectations. We take pride in our hotel and in providing a great place to stay for so many guests, and I deeply regret that we let you down. Perhaps you will give us another try in the future so we can do a better job of satisfying you.Sincerely,Hotel Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Staff excellent, eagerly provided best service. Room very ckean. Breakfast available early so good start to day. Clean area, well stocked with many choices. Definitely recommend & will stay again. Thank you to staff
2023년 10월에 1박 숙박함
답변 제공: Mariam 님, 2023년 10월 30일
Dear guest, Thanks for helping us by offering this review. You are kind to let us know that our clean & comfortable hotel and friendly staff. The experience here has proven to be more than satisfactory to most guests who leave content and happy. Our guest feedback keeps us motivated and focused to be the best hotel. We trust you will give us one more chance. We appreciate the valuable time you spent in sharing your feedback. Thank you so much.Sincerely,Hotel Manager.

8/10 - 좋아요

Shalina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 4박 숙박함
답변 제공: Mariam 님, 2023년 10월 30일
Dear Guest,Thank you for such a great rating. On behalf of our entire team I would like to thankful for taking a time to recognize the great job they do for you.

2/10 - 너무 별로예요

Nancy

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our room was dirty and smelled weirdly. The tv was tilted sideways, the sheets has stains, the bathtub was dirty. They only gave us one roll of toilet paper. The floor was dirty. The hallways smelled. The breakfast was not good and it was cold.
2023년 10월에 3박 숙박함
답변 제공: Nicole 님, 2023년 10월 27일
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

4/10 - 별로예요

Jaime

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
DO NOT STAY HERE !!
Well, the service rep was nice when I arrived and I got the room an hour ahead of the 3 check in time. After that it was all down hill. From the uncomfortable bed to the bathroom dirty crevasses in the shower. Then I tried to phone down and noticed there was no tag on the front of the phone. I had an event happening that same day. All this to say Do NOT STAY HERE.
2023년 10월에 1박 숙박함
답변 제공: Nicole 님, 2023년 10월 27일
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

8/10 - 좋아요

Cheryl

2023년 10월에 1박 숙박함
답변 제공: Mariam 님, 2023년 11월 14일
Thank you for such a great review. On behalf of our team, I would like to thankful for taking a time to recognize the great job that they do for you. We look forward to having you back again as our guest in future.