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"The worst hotel experience I’ve had in Europe. I ordered room service slightly after the cut-off time, and although the order was automatically cancelled, my card was charged. I contacted the hotel immediately and followed all their instructions — WhatsApp, reception, and email — but got nothing in return except a thumbs-up emoji. Despite requesting a refund multiple times, I received no real communication or resolution. To this day, I still haven’t gotten my money back. On top of that, the bathroom in my room had drainage problems, and the cleaning service I requested — and tipped for — was never provided. I’ve traveled across Europe and stayed in many hotels, but I’ve never experienced such irresponsible service and disregard for a guest. Absolutely would not recommend."

"Hotel is very unique and beautiful. It’s convenient to find because hotel is located near Zanndam station. Also, crews at hotel are friendly."

"잔담역까지 걸어서 5분 정도 거리여서 무척 편했습니다. 데스크 직원분들도 궁금한 부분들을 물어보면 친절하게 잘 설명해주십니다. 냉장고가 없다는 부분만 제외하고는 시설이 매우 훌륭했습니다. 크게 불편함은 없는 부분이라 무척 잘 이용했던 숙소였습니다."