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"The worst hotel experience I’ve had in Europe. I ordered room service slightly after the cut-off time, and although the order was automatically cancelled, my card was charged. I contacted the hotel immediately and followed all their instructions — WhatsApp, reception, and email — but got nothing in return except a thumbs-up emoji. Despite requesting a refund multiple times, I received no real communication or resolution. To this day, I still haven’t gotten my money back. On top of that, the bathroom in my room had drainage problems, and the cleaning service I requested — and tipped for — was never provided. I’ve traveled across Europe and stayed in many hotels, but I’ve never experienced such irresponsible service and disregard for a guest. Absolutely would not recommend."