On a trip with associates when on the second morning one of my associates got locked out of his room. He went to the front office to get manger to open door and she couldn't. He had an important meeting to get to and no time to spare. All she said was we don't have a maintenance man coming in and we would have to wait. Then she went back to the office and a man stopped by and said he could get us in the room. He kicked the door twice and it broke the door frame, and we were in. The manager came back and was mad that it was broken, we told what happened and she said the general manager was coming in to get a tool that they had made up to slide under the door to get it open. If this has happened before then they should either change to 30-year-old doors of teach the staff how to use the tool. Remember. 2 kicks and he was in. No security here. When we got back to the motel later that evening the young girl that was at the desk said he broke the door with a crowbar, which was a lie, and the manager wasn't even there when the other guest broke the door jamb with 2 kicks. he couldn't stay that night and they wouldn't refund for that night's stay and put a repair charge on his CC as well. He asked to speak the general manger, but he wouldn't take his call and we called Choice Hotels, and they were absolutely NO help!!