외관

호스트 인 올 스위트 여행 후기

2.5 out of 5
호스트 인 올 스위트
860 Kidder St, Wilkes-Barre, PA

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 303개" "
평점 8 - 좋아요. 1000개 이용 후기 중 262개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 150개" "
평점 4 - 별로예요. 1000개 이용 후기 중 114개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 171개" "

7.0/10

청결 상태

8.0/10

직원 및 서비스

6.4/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

6.2/10

친환경

이용 후기

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
room smell like cigarettes, cushions on couch stained, people hanging outside of hotel at night, felt unsafe. would not stay again.
2024년 5월에 1박 숙박함
답변 제공: LAGraham 님, 2024년 5월 14일
Thank you so much for your review of our property. We do apologize for the housekeeping issues that you had experienced during your stay. We have addressed this with our housekeeping team and will ensure these items are corrected. We hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

2/10 - 너무 별로예요

Victor Juan

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Mucho olor a cigarro dentro de los pasadisios y no dan desayuno realmente no me gusto
2024년 5월에 1박 숙박함
답변 제공: LAGraham 님, 2024년 5월 14일
Thank you so much for your review of our property. I do apologize for any inconveniences you experienced during your stay. We hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

2/10 - 너무 별로예요

YORBI 님, FAIRFIELD

가족 여행
Dirty, bad smell overall, bad smell coming from kitchen sink, no running water on shower had to notified front desk to get it fixed. Noise area due to people always walking around outside. Mold in some areas of the rooms. Very filthy, not worth spending a night not even for free
2024년 5월에 2박 숙박함
답변 제공: LAGraham 님, 2024년 5월 14일
Thank you so much for your review of our property. I apologize for any inconvenience you experienced during your stay here. Our maintenance department has been made aware of these issues and I can assure you they have been handled. Thank you again for your review and your business with our property.

10/10 - 훌륭해요

Theresa

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The area seemed unsafe with the many people hanging around the outside. However staff was very kind, the hotel was very beautiful had a bit of a smell when ya walked in. Yet over all was nice
2024년 5월에 1박 숙박함
답변 제공: LAGraham 님, 2024년 5월 14일
Thank you so much for your review of our property. We are glad you enjoyed your stay here with us and hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

6/10 - 괜찮아요

Wayne

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The property needs updating but overall what is there is looked after but dated and worn .
2024년 4월에 1박 숙박함
답변 제공: LAGraham 님, 2024년 5월 14일
Thank you so much for your review of our property. We are glad you enjoyed your stay here with us and hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

8/10 - 좋아요

Michael

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: LAGraham 님, 2024년 5월 14일
Thank you so much for your review of our property. We are glad you enjoyed your stay here with us and hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

2/10 - 너무 별로예요

Frederick R

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
just awful
2024년 4월에 1박 숙박함
답변 제공: LAGraham 님, 2024년 4월 28일
Thank you so much for your review of our property. We do apologize that your stay with us was unsatisfactory and hope that if your travels bring you back our way again that you will give us another opportunity to serve you.

2/10 - 너무 별로예요

Ricardo

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was disgusting, my wife and I had bad vibes as soon as we arrived. The area was not safe and neither were the conditions. The front desk clerk had issues running my card information, and after not being able to run my card they eventually gave us the room key. As we walked through the area we got hit with multiple disgusting odors, and it didn’t stop there. As soon as we opened our room door we were hit with an immense wave of chlorine and cleaning products and you could feel the dampness in the room and rug, we ultimately left the hotel and booked with another…complete night and day situation, I truly could not believe what we encountered was real… it felt like a horror movie. A 3.7 star rating is misleading…
2024년 4월에 1박 숙박함
답변 제공: LAGraham 님, 2024년 4월 24일
Thank you for your review of our property. We do apologize for any inconvenience you experienced during your stay here with us. I am not 100% sure about the card mishap at the desk but you were booked through a 3rd party so there should not have been any issues, unless there was one with your card we would have taken for any incidentals.

2/10 - 너무 별로예요

Wolde

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Horrible customer service no clean linens for days keys would not work just the overall worst
2024년 4월에 1박 숙박함
답변 제공: LAGraham 님, 2024년 4월 24일
Thank you so much for your review of our property. We do apologize for any inconvenience you had experienced during your stay with us. I have passed this on to the management team so they can address the customer service you experienced, the housekeeping items you needed and also why your door lock would not be working. We hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

6/10 - 괜찮아요

Karen

2024년 4월에 2박 숙박함
답변 제공: LAGraham 님, 2024년 5월 14일
Thank you so much for your review of our property. We hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

10/10 - 훌륭해요

Margaret

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had to stay here for one night last minute. Staff was very nice, and friendly. Room had a stove, full fridge, etc, for only appx.70 a night, which is amazing! Wallpaper was a little loose in a couple of corners, but its not an issue, in my opinion. Overall, my first time visiting a hotel solo was great. Will be recommending this place, and using them again in the future!
2024년 4월에 1박 숙박함
답변 제공: LAGraham 님, 2024년 4월 8일
Thank you so much for your review of our property. We greatly appreciate the time you took to review our property and hope that if the need arises again that we will be your hotel of choice. Again, thank you for the time you took to review us and for your business with our property.

6/10 - 괜찮아요

Aaron

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The smelling of the bathroom was terrible, similar to accumulated moisture for years.
2024년 3월에 1박 숙박함
답변 제공: LAGraham 님, 2024년 4월 3일
Thank you so much for your review of our property. We do apologize for any inconvenience you experienced with your room during your stay. I have passed on the comments to my maintenance team. We hope that if your travels bring you back to our area again that you will give us another opportunity to impress you.

10/10 - 훌륭해요

tim

2024년 3월에 1박 숙박함
답변 제공: LAGraham 님, 2024년 4월 24일
Thank you so much for your review of our property. We are glad you enjoyed your stay here with us and hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

2/10 - 너무 별로예요

Jennifer

2024년 3월에 2박 숙박함
답변 제공: LAGraham 님, 2024년 4월 24일
Thank you so much for your review of our property. I do apologize for any issues/inconveniences you may have experienced during your stay with us. We hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

2/10 - 너무 별로예요

Daniel 님, Shavertown

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Do NOT book this property. Had family in and they had reservations here- left the Forest night due to non cleanliness, other clients which seem to be living there long term, felt unsafe and hotel staff not responsive to phone calls or concerns. Unfortunately not refundable so lost cost for two rooms for two nights and had to pay for a more suitable place to stay.
2024년 3월에 2박 숙박함
답변 제공: LAGraham 님, 2024년 3월 19일
Thank you so much for your review of our property. We do apologize for any inconvenience that you may have experienced during your stay here with us. I have passed your comments on, as it was not brought to management's attention that you had left our property? Again, we do apologize for any issues that you may have experienced.

6/10 - 괜찮아요

Chantel

별로예요: 편의 시설/서비스
Sketchy area. Whole place reeked of weed.
2024년 3월에 1박 숙박함
답변 제공: LAGraham 님, 2024년 3월 19일
Thank you so much for your review of our property. We do apologize for any inconvenience you may have experienced during your stay here. We are a non-smoking property and do require a deposit upon staying. We do try to ensure that no one is smoking in the rooms however we will charge the guests if there is evidence present. Again, I do apologize for any inconvenience this may have caused you and do hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

4/10 - 별로예요

Tammy

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It's like a dog farm I love dogs but not when u out for a night with ur husband and dogs jumping out on u and at ut
2024년 2월에 2박 숙박함
답변 제공: LAGraham 님, 2024년 3월 17일
Thank you so much for your review of our property. We do have a lot of extended stay guests that stay with us and a lot of them do have animals. I do apologize for any inconvenience this may have caused you and hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

8/10 - 좋아요

Terrance

2024년 3월에 2박 숙박함
답변 제공: LAGraham 님, 2024년 3월 28일
Thank you so much for your review of our property. We are glad you enjoyed your stay here with us and hope that if your travels bring you back our way again that we will be your hotel of choice.

2/10 - 너무 별로예요

Kimberly

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check in was smooth, but the smell of marijuana and cigarettes was overpowering upon entering. There are people residing in the hotel and clearly there is no smoking policy inside the rooms. There were homeless looking people with backpacks and blankets sleeping on the couches in the lobby and in the upstairs gameroom. It felt like a shelter or halfway house. The room smelled horrible and was gross. Floor in the kitchen was sticky, carpets are very dirty. I booked because it was a suite and I wanted to cook breakfast for 3 kids before heading off to ski in the mornings. The kitchen was stocked with 1 glass, 1 coffee cup, 2 plates and a melted spatula that was unusable, so no cooking breakfast. The cabinets in the bathroom were off the hinges and hung sideways. There was no bedding or extra blankets for the pullout couch. We asked for an extra blanket last night and they told us they couldnt get any until housekeeping came in in the morning. Don't waste your time here.
2024년 2월에 2박 숙박함
답변 제공: LAGraham 님, 2024년 2월 19일
Thank you so much for your review of our property. We do apologize for any inconveniences you had experienced with some of our long term guests. We are an extended stay property so we do have a lot of guests who actually do reside on property, however in rooms, not in our public spaces. I did not witness this at all through the weekend (people sleeping in areas of the hotel). As far as the housekeeping and maintenance of your room goes, I have addressed this with our housekeeping managers and maintenance staff. What you experienced is not acceptable and again has been brought to their attention. I do apologize and do hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

10/10 - 훌륭해요

John

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice rooms, friendly helpful staff. Could use thinker blankets on beds but heat works well.
2024년 2월에 1박 숙박함
답변 제공: LAGraham 님, 2024년 2월 19일
Thank you for your review of our property. We are glad you enjoyed your stay here with us and hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

8/10 - 좋아요

Sarah

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The place was pretty decent. The room we got was actually nice. It was set up kind of like a home. The bedroom had a wall around it with a door separate from the living room/kitchen. I liked it.
2024년 2월에 1박 숙박함
답변 제공: LAGraham 님, 2024년 2월 19일
Thank you so much for your review of our property. We are glad you enjoyed your stay here with us and hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

10/10 - 훌륭해요

Ryan

2024년 2월에 2박 숙박함
답변 제공: LAGraham 님, 2024년 3월 28일
Thank you so much for your review of our property. We are glad you enjoyed your stay here with us and hope that if your travels bring you back our way again that we will be your hotel of choice.

10/10 - 훌륭해요

Delana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: LAGraham 님, 2024년 1월 30일
Thank you so much for your review of our property. We are glad you enjoyed your stay here with us and hope that if your travels bring you back our way again that we will be your hotel of choice.

8/10 - 좋아요

natalia

2024년 1월에 1박 숙박함
답변 제공: LAGraham 님, 2024년 3월 28일
Thank you so much for your review of our property. We are glad you enjoyed your stay here with us and hope that if your travels bring you back our way again that we will be your hotel of choice.

2/10 - 너무 별로예요

Joseph

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Byo stuff to cook with. the city closed the pool
The room was mostly clean but the whole place is run down. There were seams in the wallpaper in the room coming apart that looked like they were moldy. The wall by the stove was scorched. There are about 20 signs in the place telling ppl to wear shoes and almost as many telling ppl to keep track of their kids. The wall paper in the halls is torn up all over the place. The doors are scratched and dented. No coffee maker in the room. The site also says utensils available but that’s not the case. You have to bring your own stuff to cook and eat with. And the kicker, there is a sign on the pool door that says the pool has been closed by the city health department. The place is gross and a dump. Not worth the price at all.
2023년 12월에 4박 숙박함
답변 제공: LAGraham 님, 2024년 1월 30일
Thank you so much for the time you took to review our property. We really appreciate your comments regarding the condition of the room. We are currently under new management and have been working to improve the overall satisfaction for our guests. The items you have reported have been passed on to our new Chief Engineer. I can assure you that these items will be addressed. Cutlery and utensils should be in all of the rooms, so with that being said, I have also passed this on to our new housekeeping managers. We did close the pool on our own, however because of our city laws and regulations, the city did come and has to place that on the door so that they are aware for inspection purposes. Again, I do appreciate the time you took to review us and hope that if your travels bring you back our way again that you will give us another opportunity to impress you. I can assure you items are being worked on and we hope to be a home away from home in the upcoming months. Again, thank you.

6/10 - 괜찮아요

Angelica

좋아요: 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: LAGraham 님, 2024년 1월 30일
Thank you so much for your review of our property. We appreciate the time you took to review us and hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

4/10 - 별로예요

lucia

별로예요: 청결 상태, 직원 및 서비스
2024년 1월에 2박 숙박함
답변 제공: LAGraham 님, 2024년 1월 12일
Thank you so much for your review of our property. I do apologize for any issues you may have experienced during your stay here with us. We hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

8/10 - 좋아요

Warner

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good for the price
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Belinda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Suits your purpose for a one or two night stay
There were two issues I had: 1) I can't stand smell, the moment I walked in the room I smelled cigarette smoke. I am highly allergic to it and knew what I was smelling, I reported it to the front desk woman and was advised there is no smoking in the hotel but I believe the people over me was smoking as it was the heaviest toward the bathroom side; nothing was done. It's not that easy to rebook a hotel at last minute so we didn't make too much a fuss. We went shopping and picked up some Lysol and other room fresheners which helped during the remainder of our stay. 2) I brought my second issue to the staff's attention upon leaving and they were all very apologetic, someone was assigned to take care of the situation right away. Overall the stay was good for our two night stay.
2023년 12월에 2박 숙박함
답변 제공: LAGraham 님, 2024년 2월 15일
Thank you so much for your review of our property. Unfortunately, most rooms to share units above/below/side to side, so the smoke smell you may have experienced may have been coming from one of the neighboring rooms. I do apologize for this and appreciate you commenting on it on property and on your review. We do hope that if your travels bring you back our way again that we will be your hotel of choice. Again, thank you for your review and your business with our property.

10/10 - 훌륭해요

Jeremy

2023년 12월에 1박 숙박함
답변 제공: LAGraham 님, 2024년 1월 30일
Thank you so much for your review of our property. We are glad you enjoyed your stay here with us and hope that if your travels bring you back our way again that we will be your hotel of choice.

6/10 - 괜찮아요

Debra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
No Continental breakfast and as far as coffee goes from 12 noon until 4 AM. There's absolutely no coffee. You need to leave the hotel and go buy coffee. That's sad.
2023년 12월에 4박 숙박함
답변 제공: LAGraham 님, 2023년 12월 31일
Thank you so much for your review of our property. We do apologize about the coffee and breakfast program that we currently have established at the property. We have removed our continental breakfast, however we do have individual Keurig machines that are available upon request to be put in to your room. We do hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

6/10 - 괜찮아요

Carlos

2023년 12월에 1박 숙박함
답변 제공: LAGraham 님, 2023년 12월 27일
Thank you so much for your review of our property. We thank you for the time you took to review us and hope that if your travels bring you back our way again that we will be your hotel of choice.

2/10 - 너무 별로예요

Allison

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
You get what you pay for. Never again.
I booked a full-size double suite over a month before our trip. We arrived to a single king-size room. We are a family of four. The front desk clerk told us that the (only) manager - yes, just one person manages this entire chain hotel - changed our reservation but did not call me to tell me. There were apparently no other rooms available. My wife and I slept on the bed while our sons tried to sleep on the thinnest mattress possible on a fold-out couch - which did not have sheets available in the room. The room, by the way, had motion sensor lights - in the room. These lights would turn on in the middle of the night if you blinked too much. I had to go to the front desk, where the night clerk told me that the lights were going off because “we were moving”. We. Were. Moving. In. Our. Room. She gave me a sheet of paper to tape over the sensor. Fortunately, we weren’t planning on using the indoor pool because the bottom had two feet of algae growing in it. There was also the stains on the sheets and curtains that we told ourselves was just chocolate but was probably blood and the walls that were shredded. And, for a non-smoking hotel, somebody was smoking. The central air circulated the smoke right in to our room.
2023년 12월에 2박 숙박함
답변 제공: LAGraham 님, 2023년 12월 27일
Thank you so much for your review of our property. We do apologize for any inconvenience you had experienced as it relates to the wrong room type being given to you. I can understand how this was inconvenient for you and your family and would make for a unpleasant stay. In regards to the lights, I also can see where that would be frustrating. I am sharing this note with my maintenance team to see if there may be something wrong with the sensors with the lights in that room. Our pool is indefinitely closed as well. I will pass the information on regarding the stains on your sheets and curtains to housekeeping as well. We are a non-smoking property and do require a security deposit in the event the guests do smoke in the room, then they are charged for that. With all of this being said, I just want you to know that your concerns have been addressed and I do hope that if your travels bring you back our way that you will give us another opportunity to impress you.

2/10 - 너무 별로예요

Susan D

별로예요: 청결 상태, 숙박 시설 상태 및 시설
When we arrived after 5 hours on the road I was told expedia had cancelled my room that I paid $68.74 already taken out of my checking! I was told if I wanted to stay at a the host last night I would have to pay $94.82 and $150 security deposit. The hotel clerk as rude and I did not have the additional money to spend! I will NEVER use Expedia again and too late friends warned by people that you can not trust them. I was on phone for 2 hours with Expedia and she told me she changed the date of my room And I unfortunately trusted her. Rude hotel clerk told me Expedia cancelled my reservation . I l ft after work excited able to get out early to drive5 hours to find we did not have a room. I will NEVER use Expedia again sorry to Learn too late from my friends who travel you cannot trust them. Also if the clerk at the host is who they employ rude, lazy people don’t go there!
2023년 12월에 1박 숙박함
답변 제공: LAGraham 님, 2023년 12월 27일
Thank you so much for your review of our property. I do apologize for any inconvenience you had experienced with the booking process. Unfortunately, we have no control over Expedia reservations and all changes need to be done with them. As far as cancelling it, we would never have cancelled it unless instructed to do so by Expedia. I honestly can not explain what would have happened, but again do apologize for any inconvenience you had experienced.

4/10 - 별로예요

modesto 님, lawrence

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
We have bedbugs bites
2023년 12월에 2박 숙박함
답변 제공: LAGraham 님, 2023년 12월 21일
Thank you so much for your review of our property. Unfortunately, we do not have any record of this complaint and we do have a certified pest elimination come in monthly and check our rooms for any pests. We have called them out to re-check this room regarding your complaint. Again, thank you for the time you took to review our property.

8/10 - 좋아요

Bonnie

단체 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
Smelled like cigarettes. No coffee maker in room. No sugar for lobby coffee. Website says- restaurant and bar- not there. There are, however, other restaurants nearby.
2023년 12월에 1박 숙박함
답변 제공: LAGraham 님, 2023년 12월 20일
Thank you so much for your review of our property. We do apologize for any issues you may have experienced regarding the smell. I have passed this on to my housekeeping and maintenance team. We have coffee makers available for the rooms upon request. If traveling with us again, please note the reservation or ask us at the front desk. We will be happy to accomodate. We will double check any wording on the site as obviously we do not have an on-site restaurant. Thank you for pointing that out and I will be sure to check in to that. Again, thank you for the comments and we hope to better serve you should your travels bring you back our way again.

6/10 - 괜찮아요

Kevin

좋아요: 직원 및 서비스
First room we had not so good smelled like smoke they did move us to different room much better, things have changed a lot since we last stayed there is no breakfast or juices just coffee not sure if we will stay there again .
2023년 12월에 1박 숙박함
답변 제공: LAGraham 님, 2023년 12월 20일
Thank you so much for your review of our property. We do appreciate the time you took to comment about the property. I have passed on your comments to our housekeeping and maintenance staff regarding the smell of the room. We do hope that if your travels bring you back our way again that you will give us another opportunity to impress you. Again, thank you for your time and your loyalty to our property. We greatly appreciate it.

10/10 - 훌륭해요

Ken

좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: LAGraham 님, 2023년 12월 20일
Thank you so much for your review of our property. We are glad you enjoyed your stay here with us and hope that if your travels bring you back our way again that we will be your hotel of choice.

6/10 - 괜찮아요

Rebecca

가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
I really liked the size of the rooms (suite). It was large for our family of five. But we only had two wash clothes and towels for the five of us. The sofa sleeper had no sheets or pillow so my son slept on top with a jacket as a pillow. The kitchen was convenient but there was no silverware to eat with. My kids enjoyed the fuse ball.
2023년 12월에 1박 숙박함
답변 제공: LAGraham 님, 2023년 12월 14일
Thank you so much for your review of our property. We are glad you enjoyed your overall stay with us, however apologize that we failed short in providing the appropriate linen for your family, along with the utensils. The items you mentioned should have been in the room prior to your arrival. I have printed your survey and passed along to my housekeeping team. I really appreciate the time you took to review us and hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Could be better
Paper thin walls , many dogs barking , toilet continuously running,
2023년 12월에 1박 숙박함
답변 제공: LAGraham 님, 2023년 12월 6일
Thank you so much for your review of our property. We do apologize for any inconvenience you experienced regarding the walls and the dogs. This would be very frustrating for myself as well. I have advised maintenance of the toiler issue you experienced as well. We do hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

4/10 - 별로예요

Michael

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: LAGraham 님, 2023년 12월 11일
Thank you so much for your review of our property. We appreciate the time you took to review our property and hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

10/10 - 훌륭해요

Denzel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 3박 숙박함
답변 제공: LAGraham 님, 2023년 12월 6일
Thank you so much for your review of our property. We are glad you enjoyed your stay here with us and hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

2/10 - 너무 별로예요

Naheem

2023년 11월에 1박 숙박함
답변 제공: LAGraham 님, 2023년 12월 20일
Thank you so much for your review of our property. We do apologize for any issues you may have experienced during your stay here last month. We hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

2/10 - 너무 별로예요

Allen

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Avoid at all cost
Legit one of the worst hotels I’ve ever stayed in. Smelled like wet dog, the heat wasn’t working and it blew out cold air my entire stay, wasn’t clean and the property is so outdated. Wall paper in the room was peeling, old carpets that smelled, I’m pretty sure a lot of drug addicts stay here since im 100% certain I found an empty drug bag under the dresser that had white powder in it. Overall would never stay there again
2023년 11월에 2박 숙박함
답변 제공: LAGraham 님, 2023년 11월 29일
Thank you so much for your review of our property. I do apologize for any issues that you experienced regarding the room condition. I have brought this to the attention of my management team so they can look in to this. As far as the heating system goes we were able to get this rectified. Also in regards to the cleanliness of the room this has also been addressed with our housekeeping personnel. We are using your survey as an opportunity to re-train some of our team members. I greatly appreciate you bringing this to my attention. I do hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

8/10 - 좋아요

Reina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A GREAT VALUE!
What an AMAZING find! Spacious and affordable. The only complaint is not knowing there is a ONE HUNDRED AND FIFTY ($150) dollar deposit! Yikes. And the parking lot is filthy and contained condoms.
2023년 11월에 1박 숙박함
답변 제공: LAGraham 님, 2023년 11월 28일
Thank you so much for your review of our property. We are glad you enjoyed your stay here with us and hope that if your travels bring you back our way again that we will be your hotel of choice. I would like to personally apologize for any inconvenience the deposit had on you and also for the condition of the parking lot. This is completely unacceptable and has been addressed with our maintenance and housekeeping teams. Again, thank you and we do hope to welcome you back again.

10/10 - 훌륭해요

Colon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2023년 11월에 4박 숙박함
답변 제공: LAGraham 님, 2023년 11월 28일
Thank you so much for your review of our property. We are glad you enjoyed your stay here with us and hope that if your travels bring you back our way again that we will be your hotel of choice.

2/10 - 너무 별로예요

Marlin

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
El joven de recepción muy amable pero el olor de la habitacion y la limpieza terrible.
2023년 11월에 2박 숙박함
답변 제공: LAGraham 님, 2023년 11월 26일
Thank you so much for your review of our property. We do apologize for any inconvenience you had experienced regarding your room, but do appreciate the kind words regarding our employee, Brent. We do hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

2/10 - 너무 별로예요

Suresh

좋아요: 청결 상태, 편의 시설/서비스
Noisy neighbors, had to walk to the front desk twice to report and nothing was done. No heat. Found out only next day while checking out the pipes weren't working so whole hotel had no heat. So why are they still taking bookings? Suite looks nice but very deceived.
답변 제공: LAGraham 님, 2024년 2월 15일
Thank you so much for your review of our property. Unfortunately, I am not recalling the heat issue you are speaking about. Since you stayed with us 4 months ago, I can assure you that this has been addressed and was possibly an isolated issue. Again, I am not 100% positive about what you are speaking about considering your reservation was months ago. We do hope that if your travels bring you back our way again that you would give us another opportunity to impress you.

10/10 - 훌륭해요

Xavier

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Met my needs oerfectly
2023년 11월에 1박 숙박함
답변 제공: LAGraham 님, 2023년 11월 17일
Thank you so much for your review of our property. We are so glad that you enjoyed your stay here with us. We hope that if your travels bring you back our way again that you will give us another opportunity to impress you.

6/10 - 괜찮아요

Jill

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
This property had plenty of both pros and cons. Pros were that it was a suite with a separate bedroom area and had a workable kitchenette so we could cook meals. The staff was extremely helpful with getting extra kitchen necessities and the room was clean with no issues. The shower had wonderful water pressure and lots of hot water. Cons were that this seems to be permanent housing for many families and there were lots of random people loitering outside the entrance which made it seem unsafe. The pool has been closed since June, there is no continental breakfast - but there is coffee available in the lobby. Overall the experience was fine for the price point.
2023년 11월에 5박 숙박함
답변 제공: LAGraham 님, 2023년 11월 17일
Thank you so much for your review of our property. We are glad you enjoyed your overall stay with us. We do apologize the amenities that have since been removed from our property but do appreciate your comments regarding our full suite rooms. We hope that if your travels bring you back our way again that you will give us another opportunity to impress you.