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니콜스 빌리지 호텔 여행 후기

3 out of 5
니콜스 빌리지 호텔
1101 Northern Blvd, Clarks Summit, PA

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 713개 이용 후기 중 159개" "
평점 8 - 좋아요. 713개 이용 후기 중 228개" "
평점 6 - 괜찮아요. 713개 이용 후기 중 145개" "
평점 4 - 별로예요. 713개 이용 후기 중 104개" "
평점 2 - 너무 별로예요. 713개 이용 후기 중 77개" "

7.4/10

청결 상태

7.6/10

직원 및 서비스

4.4/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

이용 후기

10/10 - 훌륭해요

Raymond

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
quiet comfortable clean facilities
2019년 10월에 1박 숙박함
답변 제공: tim 님, 2019년 10월 29일
We greatly appreciate your feedback!

4/10 - 별로예요

Michael 님, Vancouver BC

연인과의 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
At one time this place was probably very nice but whoever is running it is functioning on bare bones meaning no reinvestment to maintain the place
2019년 10월에 1박 숙박함
답변 제공: Tim 님, 2019년 10월 26일
We appreciate your feedback. This hotel has been around for a very long time, and has had to change with the times. The demand for high end, luxury resorts in this area has diminished greatly. in response, we are making changes to our hotel that include lowering room rates, consolidating existing property and amenities , and changing many of our procedures. While we do understand we are not the same hotel we once were, we hope that we can still offer a high level of quality and comfort while still maintaining a competitive price. We are glad that you chose us, and hope that you choose us again.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 10월에 2박 숙박함
답변 제공: tim 님, 2019년 10월 26일
We appreciate your feedback!

2/10 - 너무 별로예요

실제 이용하신 고객

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Didn’t like how dirty it was. Didn’t like that the back door was propped open all night. Didn’t like that we waited almost an hour when we returned to the hotel in order to be able to get into our room due to the battery in the door not working.
2019년 10월에 2박 숙박함
답변 제공: Tim 님, 2019년 10월 26일
We have addressed the problems regarding the back door being propped open all night, and your review has been brought to housekeeping. we are extremely sorry that you had an issue getting into your room, and have just recently reprogrammed all of our locks to avoid that from happening again. we thank you for your business and hope that you will think of us again when staying in the area.

8/10 - 좋아요

Tracy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 10월에 1박 숙박함
답변 제공: tim 님, 2019년 10월 26일
We appreciate your feedback and business!

2/10 - 너무 별로예요

Jennifer

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 10월에 2박 숙박함
답변 제공: Tim 님, 2019년 10월 26일
We are sorry that you did not have a satisfactory stay with us here at the Nichols Village Hotel and Spa. With our recently appointed new management, we hope to be able to better accommodate your needs, should you choose to stay with us again.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I've stayed at nicer motels. Really a crappy place.
2019년 10월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
Dog friendly
Good place for dog owners to stay, compared to Econolodge, which is horrible. Desk staff was very helpful and the room was clean with no heavy "Febreze" smell. Bring your own pillows. Our room had a sliding door with a little patio, which was cool. Pool closed, no problem for us. It used to be a swanky hotel back in the day, now I'd say it's just a place to sleep. I would stay there again.
2019년 10월에 1박 숙박함
답변 제공: tim 님, 2019년 10월 26일
We greatly appreciate your feedback! We are definitely not the hotel we once were, but neither is the hotel industry! As the times evolve, so have we. Since the end of the era of fancy business retreats and with the change in the local economy, we have made steps to reduce our price to stay competitive. while this may mean some changes in our available amenities, we pride ourselves in trying to meet our guests needs and provide a comfortable, unique experience for travelers.

4/10 - 별로예요

Jim

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Don’t stay
The hotel is totally out date the room and surrounding area are old and dirty. The bedding and towel had stains on them. I would never stay there again and feel the representation was not truthful.
2019년 10월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The place is a dump. It is dirty and very dated. My bathroom was in need of repairs. Towels and linens were very old.
2019년 9월에 2박 숙박함

6/10 - 괜찮아요

Frank

좋아요: 청결 상태, 직원 및 서비스
The hotel was comfortable. The outside is dirty the parking lot is a mess. The hotel has some shady characters living there. It needs an upgrade. But the room was comfortable and clean
2019년 10월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

2019년 10월에 2박 숙박함

2/10 - 너무 별로예요

Disappointed 님, New York NY

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed here 20 years ago. the entire property appears to have been neglected at least that long. It's a shame; it used to be quite nice,
2019년 10월에 2박 숙박함

10/10 - 훌륭해요

DavidElphee 님, Mt Sidney, VA

연인과의 여행, 출장 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
interesting layout and architecture. pool wasnt open so cant comment on that. beautiful grounds conducive to quiet walks and reflection.
2019년 9월에 1박 숙박함
답변 제공: Tim 님, 2019년 10월 4일
we greatly appreciate the feedback! I love the grounds as well.

4/10 - 별로예요

Meg

단체 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
very old facility, no breakfast, no towels when we got to the room they switched us from because our first room would not open due to the electronic lock lacking battery. staff was friendly though but it was a disappointing stay. I guess that was enough overnight on our way to NYC.
2019년 9월에 1박 숙박함
답변 제공: jill 님, 2019년 10월 5일
We have been around since the 70s. Although we are pleased with our staff performance, we will address and work on fixing the issues brought up.

8/10 - 좋아요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
So it was clean and they were very polite. There indoor pool was locked I don’t even know if it was usable. The mattresses could be upgraded. By the time we left my back was hurting so bad from the spring mattress.
2019년 9월에 3박 숙박함

8/10 - 좋아요

BobL. 님, Warminster PA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was a good stay overall. Plenty of food offerings nearby.
2019년 9월에 1박 숙박함
답변 제공: Jill 님, 2019년 9월 24일
Thank you for staying with us! We hope to see you again soon.

2/10 - 너무 별로예요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Neither key card worked, ended up the door lock was actually broken and no key card needed (found that out afterward). Place is NOT being maintained in the least. Used to be be a nice place to stay, not any more. Towels are beyond their life, tattered and torn. Hot water for a shower was non-existent.
2019년 9월에 2박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
showing age, needs to be upgraded. was quiet despite being next to a highway
2019년 8월에 1박 숙박함
답변 제공: tim 님, 2019년 9월 21일
Thank you for your review! The property has definitely been around for a long time. the thick walls they used to build with help keep the noise to a minimum.

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Formerly a classy hotel, we were disappointed with the condition of the hotel. Finding a former guest’s belongings in the shower made us concerned about the state of cleanliness.
2019년 8월에 1박 숙박함

2/10 - 너무 별로예요

MiNdy 님, Clarks Summit

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Got sent to a different building not a problem but when i got there spent 20 mins looking for ice. Only to have to drive back to the main building to find out they were out of ice. T.V did not work when went to front desk for help because i didnt even have a phone in my room told me all he does honestly is come play with the channels offered no help. No microwave in room either. Killed 2 different kind of bugs in the room in the first 10mins.
2019년 8월에 1박 숙박함
답변 제공: Tim 님, 2019년 9월 21일
We are extremely sorry about the experience that you had with us. The front desk employee should have gone to refresh our ice stocks as soon as they were aware of it being depleted. We also apologize for the T.V. this should have been fixed or replaced by the employee. We understand your disdain for your visit here at Nichols village. If you are ever willing to give us another try, we will make sure to accommodate to you as best we can.

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
First room we couldn’t get in. Door needed new battery. Then the second room has an odor and the carpet is wet from the air conditioner. Soaking wet. Could be mild issue under the carpet causing the odor.
2019년 8월에 1박 숙박함
답변 제공: Tim 님, 2019년 9월 21일
We apologize. some of our air condition units have recently started to leak. We have our maintenance staff looking into this and hope to have it resolved shortly.

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 8월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Should Keep Guest In Mind
The whole design of the hotel was not design for guest. First, the pool has been out of service for over a year, close to two years. Which my children were looking forward to getting into the pool. If you needed ice, which we did,. We had to get ice from the front desk, (there are stated signs that says ice machines on first and 3rd floors) You have to stand there and wait in the hot lobby which there is no air condition flowing, not even for the workers 🤔 and have trust that the front desk person just gives you ice. No microwaves in the rooms, which we needed. The room keys had to keep getting re-programed in both rooms we had. All though the staff were very nice and professional, I will not stay there again ☹️ I was not pleased with the hotel.
2019년 8월에 3박 숙박함

4/10 - 별로예요

EP

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Terrible bedlinen, outdated room, smelly, very noisy.
2019년 8월에 1박 숙박함
답변 제공: Tim 님, 2019년 9월 21일
We are extremely saddened to hear about your experience with our facilities. If you ever decide to give us another try we will be sure to accommodate you to the best of our abilities

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was convenient; staff was friendly, room was clean and priced well.
2019년 8월에 1박 숙박함
답변 제공: Tim 님, 2019년 8월 30일
Thank you for your kind words!

4/10 - 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스
We lived in this town 20 years ago. This was the premier hotel and Conference Center. It was sad to see how deteriorated everything was. Restaurant left 3 years ago. Washcloths were stringy, towels also. I would be embarrassed to send anyone there. Breakfast was cold cereal and bagels. Coffee and tea. I felt like I was in the twilight zone. Sad.
2019년 8월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2019년 8월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was outdated, tv did not work properly, bed space not big enough for my family, coffee machines not well stocked
2019년 8월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태
Property was clean and quiet but was dated. There were many lights that did not work, in the elevator and in our room. Beds were soft.
2019년 8월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태
nice quiet area that provides privacy. lots of good restaurants near by.
2019년 8월에 1박 숙박함
답변 제공: Tim 님, 2019년 8월 18일
Thank you for your kind words! I agree, the food around here is fantastic :)

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행
Alot of restaurant in area thats it..theres alot to do around area
2019년 8월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was very clean and well maintained. The staff was friendly and very helpful.
2019년 8월에 1박 숙박함
답변 제공: Tim 님, 2019년 8월 17일
Thank you for your kind words!

8/10 - 좋아요

실제 이용하신 고객

2019년 8월에 1박 숙박함
답변 제공: Tim 님, 2019년 8월 17일
Thank you!

10/10 - 훌륭해요

실제 이용하신 고객

2019년 8월에 1박 숙박함
답변 제공: tim 님, 2019년 8월 17일
Thank you!

2/10 - 너무 별로예요

Judy K.

별로예요: 청결 상태
Our stay at Nicholas village Inn
Friendly staff but Very outdated. Constant running toilet, indoor pool out of service, uncomfortable beds, maid service decided to make only one of our beds,
2019년 7월에 2박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 8월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

2019년 8월에 1박 숙박함
답변 제공: Tim 님, 2019년 8월 17일
Thank you!

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스
This property is a dump. The hallways were not air conditioned. The rooms had full beds, not queens as advertised. Exterior doors were propped open. A real safety issue.
2019년 8월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was filthy. The room had not been cleaned, only sheets changed. I would have checked out aand into another hotel if there were any availabilities.
2019년 7월에 3박 숙박함

4/10 - 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room felt clammy. The rugs badly need replacing. They are old, frayed and have large spots. The breakfast was awful...no fruit, or yogurt. Orange juice was in a pitcher in a portable refrigerator..how that passes health codes is beyond me. Nobody at the front desk when I checked out.
2019년 8월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
L emplacement est bien pres de l autoroute 81 ... mais l hotel est d un laisser aller vraiment triste ! A surement deja ete un superbe hotel ... mais les nouveaux propriétaires laisse aller d une manière décevante ! On aurait dit un hôtel abandonné... je dois dire que la jeune dame a la réception etait d une gentillesse remarquable , de plus tres mignonne. Au final je vous suggère de vérifier dans les environs vous allez trouver un hôtel bien meilleur sans payer vraiment plus cher.
2019년 7월에 1박 숙박함

4/10 - 별로예요

Shayna 님, Buffalo

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall the stay at Nichols Village was disappointing. The whole hotel needs to be renovated. The room was dirty (ie. mold in the shower, dirty finger prints on the curtains, etc.). The first day there was no hot water. The fitness room is a pretty gratuitous term for a broken treadmill, broken stationary bike, and broken weight machine. There was bags of garbage sitting in the hallway for two days, and there were bugs in our room. Overall I would not recommend staying here. The only positive was that the staff is friendly.
2019년 7월에 2박 숙박함

4/10 - 별로예요

실제 이용하신 고객

좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Place needs work, the Axemen to take down trees, and better security system than outside doors open with large rocks.
2019년 7월에 1박 숙박함

8/10 - 좋아요

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좋아요: 직원 및 서비스
The staff was very friendly and helpful. The hotel needs some serious upgrades. The side door to the rooms would not work at night after we arrived about 10pm. Inside of the door, which we had to prop open with a large rock that was there already, had some apple peels or some fruit refuse inside of the building. Bathroom needs some caulking that is not chipped and unclean looking around the tub. The room was generally clean but the pillows were flat and hard. I can say the staff were very pleasant. It was an alright place to stay but they need to upgrade soon.
2019년 7월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Unfortunately back about 3 years, this would have been a 4 star resort. Now that new owners have run it down, barely staffed it, and have closed the pool, spa, restaurant, and everything is in a barely tolerable state, it has been reduced to a 2 star hotel. The staff are doing the best they can to keep the place going, but it is just a matter of a short time that the owners will have to declare bankruptcy, since they cannot continue running the hotel this way. I feel sorry for the young staff trying to run this hotel. They were very nice and did the best they could with the situation which is beyond their control. Shame on the owners.
2019년 7월에 2박 숙박함

8/10 - 좋아요

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연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
just needs a little TLC overgrown weeds and unpruned trees need work,the layout is unique
2019년 7월에 3박 숙박함
답변 제공: Tim 님, 2019년 7월 28일
thank you for your words! we are working on getting this place back up to tip to shape. It's a big project!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스
2019년 7월에 3박 숙박함

2/10 - 너무 별로예요

Steven

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Discomfort hotel
Run-down, dirty facilities. Terrible breakfast. Hotel rooms in backend of hotel are difficult to get to. Dark parking lot with no lights. Scary.
2019년 7월에 1박 숙박함

6/10 - 괜찮아요

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가족 여행
좋아요: 청결 상태
emplacement pratique près des restaurants. Calme............................
2019년 7월에 1박 숙박함
답변 제공: Tim 님, 2019년 7월 21일
We appreciate your review, thank you for staying with us!