스튜디오, 더블침대 2개, 금연 | 책상, 다리미/다리미판, 무료 WiFi

익스텐디드 스테이 아메리카 스위트 시애틀 레드몬드 여행 후기

2.5 out of 5

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 337개 이용 후기 중 129개" "
평점 8 - 좋아요. 337개 이용 후기 중 76개" "
평점 6 - 괜찮아요. 337개 이용 후기 중 47개" "
평점 4 - 별로예요. 337개 이용 후기 중 43개" "
평점 2 - 너무 별로예요. 337개 이용 후기 중 42개" "

7.8/10

청결 상태

7.8/10

직원 및 서비스

6.8/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

10/10 - 훌륭해요

Elena

출장 여행, 가족 여행
Very nice and clean
2024년 5월에 1박 숙박함

6/10 - 괜찮아요

Gurpreet

별로예요: 편의 시설/서비스
Breakfast "Included" are mini muffins, protein bars and coffee. That is it. Toiletries included are only hand soap and shampoo. Dishes are provided per request but not even a sponge to wash them. Room cleaning is only once a week, if you want more, you have to pay for it. TV does not support any streaming services or casting. Gone are the days when customer was the king and customer service was the differentiator. This is a very very very basic hotel.
2024년 4월에 5박 숙박함
답변 제공: Hotel Management 님, 2024년 5월 4일
Dear Gurpreet, We apologize for falling short of your expectations during your recent stay with us. We understand your disappointment with the limited breakfast options and amenities provided. Your feedback is important to us, and we will review our offerings to ensure they better meet the needs of our guests. Additionally, we apologize for any inconvenience regarding our room cleaning policy and TV services. Please know that we are continuously working to enhance our services and facilities to provide a more satisfying experience for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay in the future.Sincerely,Hotel Management

10/10 - 훌륭해요

Aaron

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Not a lot of frills, but clean, comfortable and had everything I needed. Great deal for the price.
2024년 4월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 5월 3일
Dear Aaron, We are delighted you enjoyed your stay at our Extended Stay America and were impressed with our clean, comfortable, and well-equipped suites. Our goal is to provide excellent value for a home-like stay, and we're glad you appreciated it. Thank you for choosing to stay with us, and we hope to welcome you back soon!Sincerely, Hotel Management

10/10 - 훌륭해요

Edmund lichun

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the idea of a split mini wall divider between beds as private space. Wish the furniture would be more practical.
2024년 4월에 3박 숙박함

6/10 - 괜찮아요

Ming Chun

가족 여행
The sofa bed in the deluxe king suite was filthy with unknown crumbs on the sheets when we pull out the sofa. We had to change to a two double bed room.
2024년 4월에 5박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 24일
Dear Ming, We apologize for any inconvenience you experienced during your stay. Our team strives to ensure all accommodations are clean and comfortable for our guests. If you encounter any issues with your room, we are always here to assist you in finding a suitable solution, such as changing to a different room type. Your feedback is valuable to us, and we appreciate you bringing this to our attention. We hope to welcome you back for a more enjoyable experience in the future.Sincerely,Hotel Management

10/10 - 훌륭해요

Nadira 님, Troy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was lovely. Clean and modern. It felt like a mini apartment. Had a full kitchen and the beds were also comfortable.
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Babak

2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Hope

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Julie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice short stay.
2024년 3월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 2일
Dear Julie, We are thrilled you had a pleasant short stay at Extended Stay America! Your satisfaction is our priority, and we are delighted you enjoyed your time with us. Thank you for choosing our hotel, and we look forward to welcoming you back for another enjoyable experience in the future.Sincerely,Hotel Management

10/10 - 훌륭해요

wa

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Julian

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good location
2024년 3월에 8박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 20일
Dear Julian, We are delighted you appreciated our convenient location! At Extended Stay America, we strive to provide a comfortable and accessible experience for all our guests. Should you need anything else during your stay, please do not hesitate to let us know. We look forward to welcoming you back soon!Sincerely,Hotel Management

6/10 - 괜찮아요

BETTY

좋아요: 직원 및 서비스
2024년 3월에 3박 숙박함

6/10 - 괜찮아요

RUSLAN

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Would do it again
2023년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 20일
Dear RUSLAN, Thank you for taking the time to review your visit. We hope your stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Sincerely,Hotel Management

6/10 - 괜찮아요

Tami 님, Port Angeles

2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Ashley

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 14일
Dear Ashley, Thank you for choosing Extended Stay America and your fantastic review. We take pride in offering outstanding service to all our guests, and we are glad to know our team exceeded your expectations. We appreciate all of your feedback and look forward to your next visit. All the best.Sincerely,Hotel Management

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was very clean and more up to date than other ESA properties I have stayed at.
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

YUN LIEN

출장 여행
2024년 1월에 2박 숙박함

8/10 - 좋아요

Jonathan

좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 9박 숙박함

8/10 - 좋아요

Sujo 님, Kenmore

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

chris

2024년 1월에 1박 숙박함

8/10 - 좋아요

Stephanie

좋아요: 청결 상태, 숙박 시설 상태 및 시설
easy access off of freeway in a quite neighborhood. plenty of free parking.
2023년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 12일
Dear Stephanie, Thank you for your recent stay at Extended Stay America. Our goal is to offer a relaxing, carefree stay to our guests, and we are glad you could appreciate all that we have to offer, most notably the free parking. Our guests frequently mention that they like our excellent location close to the freeway, and we are happy this was your experience as well. We are devoted to making every guest's stay memorable, and we hope to have the opportunity to do so again soon!Sincerely,Hotel Management

10/10 - 훌륭해요

Beverly

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and comfy.
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Neftali

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Genet

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

jinhua

2023년 12월에 4박 숙박함

10/10 - 훌륭해요

Jim

출장 여행, 가족 여행
좋아요: 편의 시설/서비스
Easy check in, we had an issue with the tv, but were quickly taken care of!
2023년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 19일
Dear Jim, We are delighted you found our check-in service seamless and enjoyable. Providing a smooth and efficient arrival process is our top priority, and it's always rewarding to know that our efforts have made a difference in your stay. We are also pleased that our staff resolved the issue regarding the television to your satisfaction. Your feedback is greatly appreciated and serves as motivation for our team to maintain the highest standards of service. We hope to see you again soon at Extended Stay America.Sincerely,Hotel Management

10/10 - 훌륭해요

Garreth

2023년 12월에 2박 숙박함

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Ramanjit 님, Kent

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Never again
2023년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 13일
Dear Ramanjit, Thank you for choosing us and sharing your remarks. Our team strives to ensure each guest has a perfect stay, so we regret not providing you with one. We are sorry for the issues that impacted your time. Our front desk team is available to help you, but we will check what went wrong. Also, we will discuss with our housekeeping to double-check the room before delivery. Please return to enjoy the outstanding service we typically provide.Sincerely,Hotel Management

10/10 - 훌륭해요

VLADIMIR

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 6박 숙박함

4/10 - 별로예요

Colleen 님, Renton

출장 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very mediocre and strange. Feels like apartment turned into motel. It was clean but very outdated
2023년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 6일
Dear Colleen, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. Your feedback regarding our accommodations will be shared with the appropriate individuals as we plan for future upgrades. In the meantime, we will continue providing outstanding hospitality and clean, comfortable rooms for our guests. We appreciate our guest's valuable feedback as we continually strive to enhance and maximize our guest services. We hope to welcome you back on a future visit.Sincerely,Hotel Management

8/10 - 좋아요

YUEHAO

좋아요: 직원 및 서비스
not bad
2023년 11월에 1박 숙박함

4/10 - 별로예요

azmeena 님, ALTAMONTE SPRINGS

좋아요: 청결 상태
별로예요: 직원 및 서비스
housekeeping service is poor
2023년 11월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 22일
Dear azmeena, Thank you for sharing your feedback following your recent stay at our hotel. We apologize for the disappointment you encountered with our housekeeping service. Your feedback is greatly appreciated as it allows us to improve our guest experience. We will address these concerns appropriately and sincerely regret any inconvenience you experienced. We hope you will consider staying with us again so we can demonstrate the hospitality we are known for and that you deserve.Sincerely,Hotel Management

10/10 - 훌륭해요

Aimee L

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very friendly staff, clean, easy and affordable. Minutes from food and freeways.
2023년 11월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 21일
Dear Aimee L, Thank you for the wonderful review of Extended Stay America. We are thrilled to read about your stay and how much you enjoyed our clean room and convenient location at an affordable price. Our staff works hard to deliver a great experience for our guests, and we appreciate you recognizing our efforts. Thank you again; we look forward to hosting you on your next visit.Sincerely, Hotel Management

10/10 - 훌륭해요

Nectaly

2023년 11월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Baxk pain
Everything was great except the beds. They were extremely uncomfortable. They were full size beds and had deep indentations which caused back pain.
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Mathew

2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Kongfuechi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice Stay
Super clean and quiet. Felt very safe! Rooms looked remodeled!
2023년 11월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 12일
Dear Kongfuechi, We're delighted to read you had a seamless stay at our hotel! Thank you for highlighting the cleanliness, quiet atmosphere, and relaxing rooms at Extended Stay America. Ensuring our guests feel safe and comfortable is our top priority. We appreciate your positive feedback and look forward to welcoming you back for another seamless stay. Sincerely,Hotel Management

8/10 - 좋아요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함

4/10 - 별로예요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Not so good. People pounding on doors and yelling.
2023년 11월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 9일
Dear Guest, Thank you for being our guest and for your valuable feedback. Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry if this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for choosing us, and we wish you all the best with your travels.Sincerely,Hotel Management

10/10 - 훌륭해요

Brian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Temesgen

Very accessible and easy to stay safe
2023년 11월에 5박 숙박함

4/10 - 별로예요

GAIL

가족 여행
좋아요: 청결 상태
Front office staff friendly but often not available. To get towels you had to bring used towels to front desk and then they gave you fresh towels to take to your room. Phone didn't work in room.
2023년 10월에 7박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 8일
Dear GAIL, Thank you for reviewing your recent stay; we value your comments. We appreciate you recognizing our front desk associates. Every team member is integral to our service, and we thank you for praising their efforts. Please know we do support Green Practices at our hotel, which means we replace current guest towels only upon request. Let our front desk know, and we will gladly bring you more. Thank you for being our guest. We hope to see you again soon.Sincerely,Hotel Management

4/10 - 별로예요

Denbigh

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property has an ant infestation. Phones aren’t hooked up to ring the front desk, safety concern. Pubic hair was left in the tub, dirty bathroom.
2023년 10월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 7일
Dear Denbigh, Thank you for your review. We apologize for not meeting your cleanliness and upkeep expectations in your suite. Your feedback is valuable as it helps us improve our guest experience. In response to your review, we have instructed our housekeeping and pest control team to work and review the missed areas and ensure they are checked thoroughly before delivering. Our front desk team is always available to help you. Please try us again; you will have the exceptional stay you deserve. Sincerely,Hotel Management

2/10 - 너무 별로예요

Stacy

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible experience
I understand that there is a policy but the experience we received deems an exception. The room smelled of cat urine, the bed had stains and strands of human hair. The bathtub was not cleaned and had black stains. I had multiple bites on my body and my partner and I did not sleep due to the smell and uncleanliness of the bed. The condition of the room was no where near satisfactory and borderlines health concerns due to the animal urine. We had to leave the room this morning due to the inability to withstand the smell. The front desk associate was not helpful or apologetic and said regardless of the rooms uncleanliness it was expected for us to stay there for the next 4 days. How is this acceptable? We left the room keys and left the hotel and are now having to look for somewhere else to stay. I expect a refund from the hotel or Expedia because this experience has not been good and we now needing to find somewhere else to sleep for the next four days.
2023년 10월에 4박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 5일
Dear Stacy, We apologize for the negative experience you had during your stay with us. We will address the aforementioned issues with the team to ensure that such occurrences are effectively mitigated and avoided in further instances. This incident is not a customary event at our establishment, and we sincerely hope that you will consider selecting our hotel for future visits to see the advancements we have made.Sincerely,Hotel Management

4/10 - 별로예요

Li

좋아요: 청결 상태, 직원 및 서비스
So much people smoking — bad experience with that but otherwise a great place to stay. Just don’t get a bad neighbor like me and report immediately
2023년 10월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 5일
Dear Li, Thank you for being our guest. We hope you will accept our apologies for not providing the exceptional service you should have received, tarnishing your stay with us. The hotel follows strict policies prohibiting smoking in some areas; therefore, we appreciate you bringing this to our attention so we can address it appropriately. Our front desk team is always available to help you handle such issues and make your time with us comfortable. We hope you will give us another opportunity to accommodate you and are confident we can replace this experience with a more positive memory!Sincerely,Hotel Management

10/10 - 훌륭해요

Lisa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
5 Stars
EVERYTHING WAS CLEAN AND COMFORTABLE
2023년 10월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 1일
Dear Lisa, Thank you for choosing our hotel and sharing your positive feedback. We truly appreciate your fantastic 5-star rating for Extended Stay America. It's wonderful to hear that everything was clean and comfortable during your stay. Your satisfaction is our top priority, and we're thrilled that we were able to provide you with a positive experience. We look forward to welcoming you back for another enjoyable stay in the future. Sincerely,Hotel Management

10/10 - 훌륭해요

James

좋아요: 청결 상태
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Corrine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Denise

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함