외관

레드 루프 인 시애틀 에어포트 - 시택 여행 후기

2 out of 5
레드 루프 인 시애틀 에어포트 - 시택
16838 International Boulevard, SeaTac, WA

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 2952개 이용 후기 중 1231개" "
평점 8 - 좋아요. 2952개 이용 후기 중 901개" "
평점 6 - 괜찮아요. 2952개 이용 후기 중 461개" "
평점 4 - 별로예요. 2952개 이용 후기 중 199개" "
평점 2 - 너무 별로예요. 2952개 이용 후기 중 160개" "

8.2/10

청결 상태

8.4/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

10/10 - 훌륭해요

Ji-Hoon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Carla Red Roof Management 님, 2023년 10월 3일
Hello Ji-Hoon, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Seattle Airport - SEATAC and I appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Seyoung

2023년 2월에 2박 숙박함
답변 제공: Linton Rediresponse Specialist 님, 2023년 2월 11일
Hello Seyoung,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Seattle Airport - SEATAC are happy to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Please know that we value you as our guest and appreciate your business.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Appreciatively,LintonRediresponse Specialist

8/10 - 좋아요

Do yoon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
프론트데스크직원의 응대가좋았음. 와이파이가 객실에서 잡히지않아서 짜증. 위치나 청결상태는 만족.
2022년 2월에 1박 숙박함
답변 제공: AGM 님, 2022년 2월 20일
Thank you for taking the time to share your feedback. I will share your comments with the rest of your staff. Feedback from our guests is always welcome as we strive to improve the quality of our services. Thank you once again for sharing your experience. We appreciate your business

6/10 - 괜찮아요

kyoungwan

가족 여행
좋아요: 청결 상태, 객실의 편안함
2021년 7월에 2박 숙박함
답변 제공: Assistant General Manager 님, 2021년 7월 22일
Hello Kyoungwan, Thank you for taking the time to share your feedback. I will share your comments with the rest of our staff. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you once again for sharing your experience. We look forward to seeing you on your next future travels with us.

6/10 - 괜찮아요

Sharmion

좋아요: 청결 상태, 직원 및 서비스
This was an older facility… great price, great shuttle service, large rooms and clean.
2024년 5월에 1박 숙박함

6/10 - 괜찮아요

George

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was our first stay at Red Roof, and we won’t stay here again. Limited airport shuttle hours meant we had to take a $20 Lyft to get to the airport to make our 6:30am flight. Also, they seem to have only one shuttle bus, because we waited 20 minutes to get picked up at the airport upon arrival, and it’s only about a 5 minute trip. The property itself is pretty dated, and could use some serious remodeling. Final thought: the only power outlets were on the left side of the bed (none on the right side). Fortunately, I travel with an extension cord so we could each plug in our phones and use them as alarm clocks (there was otherwise no alarm clock on either nightstand).
2024년 5월에 1박 숙박함
답변 제공: Recordo, Rediresponse Specialist 님, 2024년 5월 28일
Hey George,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Seattle Airport - SEATAC. I'm sorry to hear that you weren't able to utilize our shuttle service back to the airport. For future reference our shuttle runs from 5am to 1pm then resume at 4pm to 12 midnight. Please know that your feedback is important to Red Roof and we’ll take your comments about adjusting our shuttle time and adding additional outlets in our room into consideration to make changes to improve our customer experience. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,RecordoRed Roof Management Rediresponse Specialist

8/10 - 좋아요

Cheryl

가족 여행
좋아요: 숙박 시설 상태 및 시설
Desk people great, very clean, easy access to travel modes. Down side no pool. Could be updated. Would love early check in.
2024년 5월에 2박 숙박함
답변 제공: Recordo, Rediresponse Specialist 님, 2024년 5월 28일
Hello Cheryl,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Seattle Airport - SEATAC. It's wonderful to see our great staff, cleanliness, and convenient location met your expectations, resulting in a 4/5 score. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels.I'm sorry your stay fell short of your expectations due to us not having a pool nor able to grant an early check-in. Hopefully on your next stay you'll be able to get an early check-in. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,RecordoRed Roof Management Rediresponse Specialist

8/10 - 좋아요

Theodore

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
ITS IN CONVIENTE LOCATION AND CLEAN AND QUITE. STAFF WERE VERY HELPFUL AND PLESANT.
2024년 5월에 2박 숙박함
답변 제공: Recordo, Rediresponse Specialist 님, 2024년 5월 28일
Hey Theodore,Thank you for taking the time to complete our guest survey. Red Roof appreciate your 4/5 score and comments regarding your recent stay at the Red Roof Inn Seattle Airport - SEATAC. It's thrilling to hear that our helpful staff, clean rooms, and convenient location met your expectations. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

8/10 - 좋아요

Cheryl

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean. A little outdated but close to a Dennys and railway. Staff friendly. Would love early check in.
2024년 5월에 1박 숙박함
답변 제공: Recordo, Rediresponse Specialist 님, 2024년 5월 28일
Dear Cheryl,Thank you for taking the time to complete our guest survey. Red Roof appreciate your 4/5 score and comments regarding your recent stay at the Red Roof Inn Seattle Airport - SEATAC. It's great to see our clean, friendly, and convenient property met your expectations. Hopefully on your next booking you'll be able to get an early check-in.Thank you again for sharing your experience. We would be more than happy to accommodate you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

8/10 - 좋아요

Chris 님, Vancouver

좋아요: 청결 상태, 직원 및 서비스
Check in was quick and efficient. Early check in for a small fee. Room was adequate and clean. Property is a little dated but otherwise ok. Bed was comfortable.
2024년 5월에 2박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2024년 5월 28일
Hi Chris,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Seattle Airport - SEATAC with us. It was so rewarding to see that we earned your 4/5 score with our efficient check-in process and clean rooms, despite the property being a bit dated. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

linda

좋아요: 직원 및 서비스
It was convenient and close to airport. Older and dated.
2024년 5월에 2박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2024년 5월 28일
Thank you for sharing your feedback with us, Linda. The team at the Red Roof Inn Seattle Airport - SEATAC was pleased to know that you were fond of our convenience to your needs and our close proximity to the airport. However, you made mention of our dated property. As such, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with more future stays.Regards,XaoRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

linda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Dated
2024년 5월에 1박 숙박함
답변 제공: Samantha RediResponse Specialist 님, 2024년 5월 27일
Thank you for your review, Linda. The staff at the RED ROOF INN SEATTLE AIRPORT - SEATAC and I were so glad we earned your 4/5 score following your stay. However, you indicated that the hotel looked dated, which was disappointing to hear. Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience.Thanks again and we look forward to seeing you in your future travels.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Stephen Thomas George

가족 여행
별로예요: 숙박 시설 상태 및 시설
Bustling area that didn't seem very safe Room could've been cleaner
2024년 5월에 1박 숙박함
답변 제공: Samantha RediResponse Specialist 님, 2024년 5월 27일
Dear Stephen Thomas George,Thank you for taking the time to tell us about your experience at the RED ROOF INN SEATTLE AIRPORT - SEATAC. You indicated that the uncleanliness of the room did not meet your expectations and the safety concerns you had as it relates to the bustling area hindered your experience. At Red Roof, safety and cleanliness are some of our top priorities, so I am sorry to hear this was not achieved with you. Nevertheless, feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Juan D De La Cruz

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 3박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2024년 5월 27일
Thank you for sharing your 4/5 rating with us, Juan. Our staff at the Red Roof Inn Seattle Airport - SEATAC was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Debra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convenient for the airport,
2024년 5월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2024년 5월 27일
Thanks for sharing your feedback with us, Debra. The staff at our Red Roof Inn Seattle Airport - SEATAC was elated to see that we earned your 5/5 score. You mentioned that you were fond of our location's convenience to the airport, which was pleasing to read.On behalf of Red Roof, we would like to thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Respectfully,XaoRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

catherine 님, boynton beach

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
This place is very close to airport for late arrival and early departure situation. Close to public transportation. I did have people and noise late into night.
2024년 5월에 1박 숙박함
답변 제공: Samantha RediResponse Specialist 님, 2024년 5월 27일
Dear Catherine,Thank you for taking the time to tell us about your experience at the RED ROOF INN SEATTLE AIRPORT - SEATAC. I am happy you were pleased with our close proximity to the airport and public transportation. However, you indicated that the noise disturbance hindered your experience. This was truly disheartening to hear, and we do sincerely apologize. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue in real time to ensure you are completely satisfied. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Fabiana

가족 여행
Near the airy
2024년 5월에 1박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2024년 5월 26일
Dear Fabiana,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN SEATTLE AIRPORT - SEATAC. It is rewarding of to see that our convenience to the airport was the highlight of your stay. Thank you for sharing, I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Sarah

별로예요: 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2024년 5월 27일
I appreciate the time that you took to share your sentiments with us, Sarah. Our team at the Red Roof Inn Seattle Airport - SEATAC appreciated your 3/5 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRed Roof ManagementRediResponse Specialist

4/10 - 별로예요

Jose

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Adraine Rediresponse Specialist 님, 2024년 5월 26일
Hello Jose, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SEATTLE AIRPORT - SEATAC and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

10/10 - 훌륭해요

BARRY 님, ARCHDALE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean and great staff
2024년 5월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2024년 5월 25일
Dear Barry,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN SEATTLE AIRPORT - SEATAC. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the clean room and great staff We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 - 훌륭해요

BARRY 님, ARCHDALE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean and great staff
2024년 5월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2024년 5월 25일
Dear Barry,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN SEATTLE AIRPORT - SEATAC. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the clean room and great staff We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

8/10 - 좋아요

Shawne

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice clean quiet works well for SeaTac parking and shuttle,clean nice room
2024년 4월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2024년 5월 25일
Dear Shawne,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN SEATTLE AIRPORT - SEATAC. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the nice, quiet, clean room and available shuttle service. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 - 훌륭해요

Irene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Samantha RediResponse Specialist 님, 2024년 5월 25일
Thank you for your positive rating, Irene. The staff at the RED ROOF INN SEATTLE AIRPORT - SEATAC and I were so glad we earned your 5/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Anne

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I like the closeness to the airport, unfortunately the shuttle was not operating when we landed,until 40 minutes later, so we walked there. Not an easy feat with 2 50lb bags of luggage 2 backpacks and a carry on bag. We managed. In the morning, we got dropped off at the light rail station, very happy.
2024년 5월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2024년 5월 24일
Dear Anne, Thank you for your review and your scoring regarding your stay at the RED ROOF INN SEATTLE AIRPORT - SEATAC. We are happy to hear the location was nice and conveniently close to the airport. At Red Roof, it is our aim to provide clean, value- based, home away from home stays. It was great to read you liked that we were close to the airport. However, the shuttle service was not operating. Comments like yours are always an encouragement as we aim to improve on the quality of our guest experiences. Please know that we valued you as our guest and greatly appreciated your business.Thank you again for your review. The staff and I would love to provide you with another stay in the future.Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

8/10 - 좋아요

Cory

좋아요: 청결 상태, 직원 및 서비스
Good for an overnight stay.
2024년 5월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2024년 5월 24일
Dear Cory,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN SEATTLE AIRPORT - SEATAC. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

2/10 - 너무 별로예요

Lyla 님, Pensacola

Our reservation was placed on the wrong day, a month after the day we actually needed to stay there. We went to check in and he said I didn’t have a reservation and once he found the incorrect reservation, rather than fixing the day, we had to pay for an entire new reservation so with 2 reservations for an overnight near the airport, we paid several hundred dollars. It was not his mistake on the initial reservation, but he could have made it right.
2024년 5월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2024년 5월 24일
Dear Lyla,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN SEATTLE AIRPORT - SEATAC. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with having to pay for a new reservation due to the original one booked being placed on the wrong day. Unfortunately due to the reservation being booked through a 3rd party website, the front desk staff was unable to make changes to that reservation, you would need to contact the site for changes to be made. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

8/10 - 좋아요

Regina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Large room. Good location. On time shuttle service.
2024년 5월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2024년 5월 24일
Hey Regina, The staff and I at the RED ROOF INN SEATTLE AIRPORT - SEATAC appreciates your feedback following your recent stay. You highlighted you liked our spacious room, good location and timely shuttle service. We at Red Roof, aim to deliver enjoyable experiences for all our guest. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

8/10 - 좋아요

Syed

좋아요: 직원 및 서비스
2024년 5월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2024년 5월 24일
Dear Syed, We at the RED ROOF INN SEATTLE AIRPORT - SEATAC are thrilled to have earned your almost perfect scoring of 4/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

8/10 - 좋아요

Brent

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were friendly and efficient. Room was clean except for a half-full food container left on the desk in the room. Otherwise good. Air conditioning worked good as well.
2024년 5월에 1박 숙박함
답변 제공: Chirell RediResponse Specialist 님, 2024년 5월 23일
Dear Brent,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Seattle Airport - SEATAC. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our clean room, working air conditioning, friendly and efficient staff. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Robert 님, Sequim

좋아요: 청결 상태
2024년 5월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2024년 5월 23일
Dear Robert, We at the RED ROOF INN SEATTLE AIRPORT - SEATAC truly appreciates your scoring of 5/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Helen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfortable
2024년 5월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2024년 5월 23일
Dear Helen,We are appreciative you took the time to tell us about your experience at the RED ROOF INN SEATTLE AIRPORT - SEATAC and scoring us a 5/5. At Red Roof, it is our aim to provide clean, value- based, home away from home stays. It was great to read your stay was comfortable. Comments like yours are always an encouragement as we aim to improve on the quality of our guest experiences. Please know that we valued you as our guest and greatly appreciated your business.Thank you again for your review. The staff and I would love to provide you with another stay in the future.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

senobio

Good location
2024년 5월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2024년 5월 23일
Dear Senobio,We are appreciative you took the time to tell us about your experience at the RED ROOF INN SEATTLE AIRPORT - SEATAC and scoring us a 4/5. At Red Roof, it is our aim to provide clean, value- based, home away from home stays. It was great to read our location was great. Comments like yours are always an encouragement as we aim to improve on the quality of our guest experiences. Please know that we valued you as our guest and greatly appreciated your business.Thank you again for your review. The staff and I would love to provide you with another stay in the future.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

John

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
Person was not helpful getting info on van ride to facility
2024년 5월에 1박 숙박함
답변 제공: Kerry-Lee 님, 2024년 5월 23일
Dear John, Thank you for your review and your scoring regarding your stay at the RED ROOF INN SEATTLE AIRPORT - SEATAC. Our apologies for the poor service you indicated to have received. At Red Roof our primary goal is to provide a clean and comfortable stay for all our guests. Comments like yours are always an encouragement as we aim to improve on the quality of our services to make guest experiences better. Please know you are a valued guest and we appreciate your business. Thank you for your feedback. All the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

8/10 - 좋아요

zack

가족 여행
좋아요: 직원 및 서비스
*
2024년 5월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2024년 5월 23일
Dear Zack,We at the RED ROOF INN SEATTLE AIRPORT - SEATAC truly appreciates your scoring of 4/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests.Thank you again for your scoring. We hope to see you again soon.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Marcus

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was friendly.
2024년 3월에 9박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2024년 5월 23일
Dear Marcus,We are appreciative you took the time to tell us about your experience at the RED ROOF INN SEATTLE AIRPORT - SEATAC and scoring us a 5/5. At Red Roof, it is our aim to provide clean, value- based, home away from home stays. It was great to read our staff was friendly. Comments like yours are always an encouragement as we aim to improve on the quality of our guest experiences. Please know that we valued you as our guest and greatly appreciated your business.Thank you again for your review. The staff and I would love to provide you with another stay in the future.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Dionysios

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Carpet was dirty. Parking lot didn’t look safe.
2024년 5월에 1박 숙박함
답변 제공: Samantha RediResponse Specialist 님, 2024년 5월 27일
Dear Dionysios,Thank you for taking the time to tell us about your experience at the RED ROOF INN SEATTLE AIRPORT - SEATAC. You indicated that the uncleanliness of the carpet and the safety concerns you had as it relates to parking lot hindered your experience. At Red Roof, safety and cleanliness are some of our top priorities, so I am sorry to hear this was not achieved with you. Nevertheless, feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Samantha Red Roof ManagementRediResponse Specialist

8/10 - 좋아요

Mason

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Nice staff, convenient location & airport shuttle. Our room wasn't very clean thia time, which was disappointing (sticky floors with noticeable debris on them). We've stayed here before ans rooms were clean, so hopefully this was just a fluke. Good stay though aside from the cleanliness.
2024년 5월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2024년 5월 23일
Dear Mason,We are appreciative you took the time to tell us about your experience at the RED ROOF INN SEATTLE AIRPORT - SEATAC and scoring us a 4/5. At Red Roof, it is our aim to provide clean, value- based, home away from home stays. It was great to read our staff was nice, we were conveniently located, and we offered shuttle service to the airport. However, you mentioned the room was not clean. Comments like yours are always an encouragement as we aim to improve on the quality of our guest experiences. Please know that we valued you as our guest and greatly appreciated your business.Thank you again for your review. The staff and I would love to provide you with another stay in the future.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Gillian

연인과의 여행
Great location near airport and food. Staff were very friendly. Room is large and comfortable but the pillows are hard. Also problem with airport shuttle. It didn’t start till 5am which they said was too late for our flight and when I tried to call for the shuttle from the airport the phone was engaged for over half an hour so couldn’t call.
2024년 5월에 2박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2024년 5월 23일
Dear Gillian,We are appreciative you took the time to tell us about your experience at the RED ROOF INN SEATTLE AIRPORT - SEATAC and scoring us a 5/5. At Red Roof, it is our aim to provide clean, value- based, home away from home stays. It was a joy to read our location was great, our staff was friendly, and the room was spacious and comfortable. However, the pillows were hard, and you had issues with the airport shuttle. Comments like yours are always an encouragement as we aim to improve on the quality of our guest experiences. Please know that we valued you as our guest and greatly appreciated your business.Thank you again for your review. The staff and I would love to provide you with another stay in the future.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Josef

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Brief stay before an early flight. Nothing to write home about. Fresh paint on a worn building. Staff was friendly and I felt safe, and the room was surprisingly quiet.
2024년 5월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2024년 5월 22일
Dear Josef, We are appreciative you took the time to tell us about your experience at the RED ROOF INN SEATTLE AIRPORT - SEATAC and scoring us an almost perfect 4/5. At Red Roof, it is our aim to provide clean, value- based, home away from home stays and we are thrilled to have achieved that with your stay. It was a joy to read your stay was quiet and safe and our staff was friendly. Comments like yours are always an encouragement as we aim to improve on the quality of our guest experiences by providing exceptional services. Please know that we valued you as our guest.Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist

8/10 - 좋아요

Lynn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It is close to the airport. Has shuttle and nearby restaurant. Much cleaner than the neighboring hotel of similar price. Spent 3 days before cruise and one after. Front desk helpful in exploring area.
2024년 5월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2024년 5월 20일
Dear Lynn, Thank you for your review and your scoring of 4/5. We appreciate you taking the time to share your feedback regarding your experience with us. We at the RED ROOF INN SEATTLE AIRPORT - SEATAC thanks you for your comments and are happy to hear you had a great experience with us, especially regarding the close proximity to the airport, our cleanliness and our helpful staff. Our goal at Red Roof is to provide a clean and comfortable stay for all our guests and we are proud to have achieved that with your visit. Comments like yours are always an encouragement as we aim to improve on the quality of our guest experiences by providing exceptional services. Thank you again for your kind words. The staff and I would love to provide you with another nice stay in the future. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Joseph

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2024년 5월 20일
Hello Joseph, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SEATTLE AIRPORT - SEATAC and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist

8/10 - 좋아요

CHERYL

Good property. Shame it didn’t have a dining area including breakfast.
2024년 5월에 1박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2024년 5월 19일
Dear Cheryl,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN SEATTLE AIRPORT - SEATAC. We appreciate you letting us know that you were disappointed with the lack dining area and breakfast. We are sorry for this issue, but are happy to read that we provided you with a good property to lodge. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,Dannielle Red Roof ManagementRediresponse Specialist

10/10 - 훌륭해요

Ashleigh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2024년 5월 18일
Thank you for sharing your 5/5 rating with us, Ashleigh. Our staff at the Red Roof Inn Seattle Airport - SEATAC was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Michelle 님, Vancouver

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
When we arrived the only very small issue is there seemed to be many drivers (Ubers,etc) taking up many parking spaces BUT later when we returned from dinner they were gone.
2024년 5월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2024년 5월 17일
Thanks for sharing your feedback with us, Michelle. The staff at our Red Roof Inn Seattle Airport - SEATAC was elated to see that we earned your 5/5 score. In relation to your comments about the drivers in the parking lot, your feedback may be taken into account.On behalf of Red Roof, we would like to thank you again for your review. It would be our pleasure to host you again in the future.Respectfully,XaoRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very pleasant experience.
2024년 5월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2024년 5월 17일
Hi James,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Seattle Airport - SEATAC with us. It was so rewarding to see that we earned your 5/5 score by providing you with a pleasant experience. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Columbia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Love that most rioms had a deck
2024년 5월에 2박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2024년 5월 17일
Thanks for sharing your feedback with us, Columbia. The staff at our Red Roof Inn Seattle Airport - SEATAC was elated to see that we earned your 5/5 score. You also mentioned that you were fond of most of our rooms having a deck, which was pleasing to read.On behalf of Red Roof, we would like to thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Respectfully,XaoRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

gye 님, mcallen

no refrigerator and not enough supply for towels..etc
2024년 5월에 2박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2024년 5월 16일
Dear Gye,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN SEATTLE AIRPORT - SEATAC. It's great to see that we earned your 3/5 score. However, I sincerely apologize for the situation you mentioned regarding the towel and refrigerator. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof ManagementRediResponse Specialist

8/10 - 좋아요

Sue

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Booked this hotel because it was close to airport, had a shuttle bus, and was supposed to provide breakfast. No breakfast. Was told to walk down street to Denny's. Not happy no breakfast. It was raining, and Denny's was a good 15-20 walk each way. Went to Gas Station next door, and bought packaged donuts instead. Next time I book with Expedia, I guess I will have to call to confirm services as this is not my first let down by Expedia listing information.
2024년 5월에 1박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2024년 5월 16일
Dear Sue,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN SEATTLE AIRPORT - SEATAC. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 4/5 score. However, I sincerely apologize for the situation you mentioned regarding breakfast. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

6/10 - 괜찮아요

Mathew 님, Longview

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
Easy access to light rail about 2 blocks away but questionable area to be walking in... parking lot was constantly full of drivers for various ride sharing and car companies. No fridge in room and pillows were terrible.
2024년 5월에 3박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2024년 5월 16일
Dear Mathew,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN SEATTLE AIRPORT - SEATAC. It's great to see that we earned your 3/5 score. However, I sincerely apologize for the pillows not being to your liking, the parking lot and the other issues hindered your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Haley

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great stay close to the airport
2024년 4월에 1박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2024년 5월 16일
Dear Haley,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN SEATTLE AIRPORT - SEATAC. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding your stay to be great and in close proximity to the airport. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist