Dear HYEONJUNG: Thank you for taking the time to submit a review for your most recent stay with us at Swissôtel Grand Shanghai. It was so pity that your experience did not meet your expectations.Would you please contact me for further information regarding the software. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sincerely, Sophia Song Guest Experience Manager

Dear Guest Thank you for your feedback and rating, and we are delighted to know that you enjoyed your stay with us. We look forward to welcoming you back. Best regards, Michelle Chong/Director of PR & Communications

Dear guest, Thank you for rating us with positive feedback, and I hope you enjoy your stay here, and look forward to welcoming you back soon. Best regards, Michelle Chong/Director of PR & Communications

Dear guest I do appreciate your happy rating for us, and we will keep up and provide quality and comfortable stay for our guests. Best regards Michelle Chong

Dear Valued Guest, Warm greetings Swissotel Grand Shanghai! Thank you for taking the time out of your busy schedule to make valuable comments on you recent stay with us, it has certainly drawn our immediate attention. I write this letter to sincerely apologize for the unsatisfactory experience you encountered in our hotel regarding the attitude of our Front Desk team member. I ensure we will take the necessary internal correctional actions to prevent a reoccurrence. Once again, thank you for your great support to Swissotel Grand Shanghai. It is always a pleasure for us to be at your service and we all look forward to having the opportunity of welcome you back to our hotel, as you will definitely see a change. Please be rest assured of our undivided attention at all times. Jessica Zhou Front Office Manager Swissôtel Grand Shanghai

Dear Guest, thank you for taking the time to submit a review for your most recent stay with us at Swissôtel Grand Shanghai. It is so flattering and motivating to receive such positive and encouraging feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.On behalf of the team, we send our regards and are looking forward of welcoming you back very soon in the near future. Guest Experience Manager-Ricky Zhao

Dear GuestThank you for taking the time to tell us about your experience at the Swissôtel Grand Shanghai. I am sorry that your experience did not meet your expectations. please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Ricky Zhao Guest Experience Manager

Dear Guest, We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another magnified journey with us. Guest Experience Manager-Ricky Zhao

Dear Guest, thank you for taking the time to submit a review for your most recent stay with us at Swissôtel Grand Shanghai. It is so flattering and motivating to receive such positive and encouraging feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.On behalf of the team, we send our regards and are looking forward of welcoming you back very soon in the near future. Guest Experience Manager-Ricky Zhao

Dear Guest, We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another magnified journey with us. Guest Experience Manager-Ricky Zhao

Dear Guest, thank you for taking the time to submit a review for your most recent stay with us at Swissôtel Grand Shanghai. It is so flattering and motivating to receive such positive and encouraging feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.On behalf of the team, we send our regards and are looking forward of welcoming you back very soon in the near future. Guest Experience Manager-Ricky Zhao

尊敬的宾客：您好！非常感谢您选择入住上海宏安瑞士大酒店。您的五星好评让我们很开心，我们将继续努力保持酒店的服务标准，为客人提供良好的环境和优质的服务。再次感谢您对酒店的肯定，竭诚期待与您的再次相遇。宾客体验经理-Ricky Zhao

Dear Guest, We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another magnified journey with us. Guest Experience Manager-Ricky Zhao

Dear Guest, thank you for taking the time to submit a review for your most recent stay with us at Swissôtel Grand Shanghai. It is so flattering and motivating to receive such positive and encouraging feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.On behalf of the team, we send our regards and are looking forward of welcoming you back very soon in the near future. Guest Experience Manager-Ricky Zhao

Dear Guest, thank you for taking the time to submit a review for your most recent stay with us at Swissôtel Grand Shanghai. It is so flattering and motivating to receive such positive and encouraging feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On behalf of the team, we send our regards and are looking forward of welcoming you back very soon in the near future. Guest Experience Manager-Ricky Zhao

Dear Guest,Thank you for taking the time to tell us about your experience at the Swissôtel Grand Shanghai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Ricky ZhaoGuest Experience Manager

尊敬的宾客: 您好！非常感谢您对上海宏安瑞士大酒店的支持和认可，我们所做的一切都是为了让每一位宾客带来满意的入住体验，看到您的满意和认可，我们真的是非常的感动，我们竭诚期待与您再次相聚！宾客体验经理-Ricky Zhao

尊敬的宾客: 您好！非常感谢您对上海宏安瑞士大酒店的支持和认可，我们所做的一切都是为了让每一位宾客带来满意的入住体验，看到您的满意和认可，我们真的是非常的感动，我们竭诚期待与您再次相聚！宾客体验经理-Ricky Zhao

Dear Guest, we very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another magnified journey with us.