Steigenberger Alcazar

5.0 star property
Luxury hotel on the beach, with 3 outdoor pools

Choose dates to view prices

Photo gallery for Steigenberger Alcazar

On the beach, white sand, sun loungers, beach umbrellas
Creator video
Sports facility
Minibar, in-room safe, desk, blackout drapes
Balcony view
Steigenberger Alcazar offers a white sand beach, hearty breakfast buffet, and Mediterranean dishes at seven restaurants. The spa provides aromatherapy, and guests enjoy scuba diving, beach volleyball, shopping, a grocery store, and high-speed WiFi.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • All inclusive
  • Breakfast included
  • Hot Tub
  • Room service
The current price is ₩555,292
₩708,997 total
includes taxes & fees
Oct 1 - Oct 2
On the beach, white sand, sun loungers, beach umbrellas

On the beach

This hotel is located on the beach. Take advantage of the beach loungers, beach umbrellas, and beach towels at the white sand beach. Experience the magic of beachfront dining with an unforgettable meal at the restaurant. Unwind and sip on a chilled cocktail at the beach bar. An on-site activity you may enjoy during your visit is beach volleyball. Snorkeling is a noteworthy activity worth checking out nearby.

On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas

Room options

Available filters for rooms
Showing 23 of 23 rooms

Royal Suite, 1 Queen Bed (Private Pool)

Highlights

Balcony or patio
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Plasma TV
Blackout drapes/curtains
Bathrobes
  • 141 sq m
  • Sleeps 2
  • 1 Queen Bed

Deluxe Suite, 1 Queen Bed, Sea View

Highlights

Balcony or patio
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Plasma TV
Blackout drapes/curtains
Bathrobes
  • 110 sq m
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

Executive Suite, 1 Queen Bed, Pool View

Highlights

Balcony or patio
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Plasma TV
Blackout drapes/curtains
Bathrobes
  • 116 sq m
  • Sleeps 2
  • 1 Queen Bed

Superior Room (Queen or Twin, Swim Up)

Highlights

Balcony or patio
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Plasma TV
Blackout drapes/curtains
Bathrobes
  • 46 sq m
  • Sleeps 2
  • 1 Queen Bed and 1 Twin Bed

Superior Room, Garden View (Queen or Twin)

Highlights

Balcony or patio
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Plasma TV
Blackout drapes/curtains
Bathrobes
  • 46 sq m
  • Sleeps 2
  • 1 Twin Bed and 1 Queen Bed

Superior Room (Queen or Twin, Side Sea View)

Highlights

Balcony or patio
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Plasma TV
Blackout drapes/curtains
Bathrobes
  • 46 sq m
  • Partial sea view
  • Sleeps 2
  • 1 Queen Bed and 1 Twin Bed

Superior Room, Pool View (Queen or Twin)

Highlights

Balcony or patio
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Plasma TV
Blackout drapes/curtains
Bathrobes
  • 46 sq m
  • Sleeps 2
  • 1 Queen Bed and 1 Twin Bed

Family Room, 1 Queen Bed (Deluxe, Side Sea View)

Highlights

Balcony or patio
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Plasma TV
Blackout drapes/curtains
Bathrobes
  • 59 sq m
  • Partial sea view
  • Sleeps 4
  • 1 Queen Bed

Family Room, 1 Queen Bed, Pool View (Deluxe)

Highlights

Balcony or patio
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Plasma TV
Blackout drapes/curtains
Bathrobes
  • 58 sq m
  • Sleeps 4
  • 1 Queen Bed

Family Room, 1 Queen Bed (Deluxe, Swim Up)

Highlights

Balcony or patio
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Plasma TV
Blackout drapes/curtains
Bathrobes
  • 58 sq m
  • Sleeps 4
  • 1 Queen Bed

Family Room, 1 Queen Bed, Garden View (Deluxe)

Highlights

Balcony or patio
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Plasma TV
Blackout drapes/curtains
Bathrobes
  • 58 sq m
  • Sleeps 4
  • 1 Queen Bed

Luxury Villa, Private Pool, Sea View (Queen Bed)

Highlights

Balcony or patio
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Plasma TV
Blackout drapes/curtains
Bathrobes
  • 216 sq m
  • Sea view
  • Sleeps 6
  • 3 Queen Beds

Deluxe Suite

  • Sleeps 2

Royal Suite, Queen Bed, Private Pool

  • Sleeps 2

Deluxe Family, Queen Bed, Swim Up

  • Sleeps 3

Superior Room, Side Sea View (Queen Or Twin)

  • Sleeps 2

Deluxe Family Queen, Garden View

  • Sleeps 3

Executive Suite, Queen Bed, Pool View

  • Sleeps 2

Superior Room, Garden View (Queen Or Twin)

  • Sleeps 2

Family Room, 1 Queen Bed, Side Sea View (Deluxe)

  • Sleeps 3

Deluxe Family Queen, Pool View

  • Sleeps 3

Superior Room, Pool View (Queen Or Twin)

  • Sleeps 2

Luxury Villa, Queen Bed, Sea View, Private Pool

  • Sleeps 6
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!

About the neighborhood

Located on the beach, Steigenberger Alcazar is in Nabq, a neighborhood in Sharm El Sheikh. Shoppers can check out SOHO Square, while everyone can enjoy the natural beauty of Nabq Bay and Shark's Bay. Traveling with kids? Consider Ras Mohammed National Park and Hollywood Sharm El Sheikh. Take an opportunity to explore the area for water adventures such as snorkeling.
Map
Nabq Bay, Sharm El Sheikh, South Sinai Governorate

What's nearby

  • Nabq Bay - 14 min walk - 1.2 km
  • Nabq Protected Area - 6 min drive - 3.8 km
  • SOHO Square - 15 min drive - 14.7 km
  • Shark's Bay Beach - 19 min drive - 16.2 km
  • Domina Coral Bay Congress Centre - 25 min drive - 23.3 km

Getting around

  • Sharm El-Sheikh Intl. Airport (SSH) - 14 min drive

Restaurants

  • ‪Hama Restaurant at Steigenberger Alcazar - ‬7 min walk
  • ‪Columbus Cafe - ‬6 min walk
  • ‪Fares SeaFood - ‬7 min walk
  • ‪Mediterranean - ‬6 min walk
  • ‪Lounge Bar at Royal Albatros Moderna Resort - ‬8 min walk

About this property

Steigenberger Alcazar

Luxury all-inclusive hotel near Nabq Bay
You can look forward to a free breakfast buffet, 3 poolside bars, and a beach bar at Steigenberger Alcazar. This hotel is a great place to bask in the sun with a white sand beach, beachfront dining, and sun loungers. Treat yourself to a facial, a massage, or a body wrap at the onsite spa. At the 7 on-site restaurants, enjoy lunch, dinner, Mediterranean cuisine, and garden views. Enjoy onsite activities like beach volleyball and scuba diving. Stay connected with free in-room WiFi, and guests can find other amenities such as a grocery/convenience store and shopping on site.
Additional perks include:
  • 3 outdoor pools and a children's pool, along with sun loungers and pool umbrellas
  • Free self parking
  • Limo/town car service, an outdoor tennis court, and extended parking
  • An electric car charging station, express check-out, and tour/ticket assistance
Room features
All 584 rooms have comforts such as 24-hour room service and air conditioning, in addition to perks like late night room service and free WiFi.
Extra amenities include:
  • Bathrooms with rainfall showers and bidets
  • 32-inch plasma TVs with satellite channels
  • Balconies or patios, free infant beds, and electric kettles

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Shopping center shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Extended parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:30 AM
  • 3 poolside bars
  • 7 coffee shops/cafes
  • 7 restaurants
  • A bar/lounge
  • A beach bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Amoura
  • Hama
  • Limoni
  • Sanafir
  • Zohreya

Things to do

  • 3 hot tubs
  • 3 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Children's pool
  • Full-service spa
  • Library
  • Outdoor tennis court
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Steam room

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference center

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Accessible bathtub
  • Bathroom emergency pull cord
  • Front entrance ramp
  • Low-height electrical outlets in bathroom
  • Magnifying mirror
  • No elevator
  • Pool access ramp on site
  • Portable hoist available
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchairs on site

More

  • 2 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch plasma TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 2:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests will receive an email from the property with reservation deposit payment instructions for any bookings where payment for the stay will be made on site instead of at the time of booking. The reservation deposit is payable by credit card via a secure link and due within 24 hours of receiving the email.
A birth certificate should be presented for children younger than age 14.
Breakfast included and half board bookings receive all meals in Zohreya or Rehana restaurants.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property advises that proper swim attire is required to access the pool and the beach.
This property enforces a smart-casual dress code at its restaurants.

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 14 years old are not allowed in the hot tub

Property is also known as

Steigenberger Alcazar Hotel
Steigenberger Alcazar Sharm El Sheikh
Steigenberger Alcazar
Steigenberger Alcazar Sharm El Sheikh, Egypt - Nabq Bay
Steigenberger Alcazar All Inclusive Sharm el Sheikh
Steigenberger Alcazar All Inclusive
Steigenberger Alcazar Hotel Sharm el Sheikh
Steigenberger Alcazar Hotel
Steigenberger Alcazar Sharm El Sheikh
Steigenberger Alcazar Hotel Sharm El Sheikh

Frequently asked questions

Does Steigenberger Alcazar have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

How much does it cost to stay at Steigenberger Alcazar?

As of Sep 15, 2025, prices found for a 1-night stay for 2 adults at Steigenberger Alcazar on Oct 1, 2025 start from ₩555,292, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Steigenberger Alcazar pet-friendly?

No, pets are not allowed at this property.

How much is parking at Steigenberger Alcazar?

Self parking is free at this property.

What time is check-in at Steigenberger Alcazar?

Check-in begins at 2:00 PM.

What time is check-out at Steigenberger Alcazar?

Check-out is at noon.

Are there all-inclusive benefits at Steigenberger Alcazar?

Yes, the property is all-inclusive.

Where is Steigenberger Alcazar located?

Nestled on the beach, this Nabq hotel is within a 15-minute walk of Nabq Bay and Ras Mohammed National Park. Nabq Protected Area is 2 mi (3.2 km) away.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Steigenberger Alcazar Reviews

9.2

Wonderful

9.6

Cleanliness

8.6

Location

9.0

Staff & service

9.2

Eco-friendliness

9.4

Property conditions & facilities
Rating 10 - Excellent. 126 out of 169 reviews
Rating 8 - Good. 22 out of 169 reviews
Rating 6 - Okay. 13 out of 169 reviews
Rating 4 - Poor. 3 out of 169 reviews
Rating 2 - Terrible. 5 out of 169 reviews

Reviews

10/10 Excellent

Mustapha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good
Stayed 8 nights in Aug 2025

10/10 Excellent

Celine

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing resort.
Stayed 7 nights in Dec 2024

10/10 Excellent

Soukaina

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel the staff very friendly
Stayed 8 nights in Nov 2024

10/10 Excellent

Georgina

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for a relaxing beach holiday.
Stayed 6 nights in Nov 2024

10/10 Excellent

Jonathan Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed our stay at this hotel. The facilities were great, it was modern, clean and we liked the choice of food and restaurants. Would come back and stay here again
Stayed 10 nights in Sep 2024

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing week stay.
Stayed 7 nights in Mar 2024

10/10 Excellent

Anastasia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was great, big choice and everything included in the all inclusive aside from lobster, even the lovely cocktails. Staff are friendly and helpful. Would stay again.
Stayed 9 nights in Sep 2024

6/10 Okay

Matthew

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property was beautiful, great facilities but, the food in the buffet was limited and not a lot of it, trying to get a drink was laughable. Whether by the pool or by in the main buffet it was impossible. Some of the staff were rude. To balance out the negatives the main bar service was superb and the food was better in the a la carte restaurants. Reputedly the second best hotel in Sharm. I wouldn’t rush back.
Stayed 7 nights in Feb 2025

10/10 Excellent

Akram

Liked: Cleanliness, staff & service, property conditions & facilities
First in Sharm El Sheikh, great hotel, very friendly staff, great facilities, and 5 Al A Carte restaurants to choose from - the Japanese restaurant is a must try. Definitely worth a revisit.
Stayed 7 nights in Aug 2024

8/10 Good

Gamal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amenities such as gym, spa and main restaurant are far from the room. Got lost trying to get back to the room after dinner: building numbers are not well let and signs are a bit confusing. Had difficulty getting dinner reservation. Spa is by reservation and then it is really very weak: sauna is not hot enough, steam room is hardly steaming and the jaccuzzi is cold and the jets are very weak.
Stayed 5 nights in Feb 2025

10/10 Excellent

AHMED

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good experience all in all
Stayed 3 nights in Apr 2024

8/10 Good

Muhammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, we had a happy stay at Alcazar hotel. We liked the assistance by the reception team, especially Mr. Mohamed Bade3 who was exceptionally welcoming and professional. We had higher expectations based on our last year's vacation at Steigenberger Pure Lifestyle. However, we still very much liked the attitude of all personnel at Steigenberger hotels.
Stayed 2 nights in Sep 2024

10/10 Excellent

Richard Marshall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swim-up room was great. Effectively with three rooms together we had a private and well- heated pool. Lovely staff
Stayed 6 nights in Dec 2023

10/10 Excellent

ahmad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Its amasing hotel and stuf ..

The hotel is very nice clean wonderful stuff . The managment needs to give a little affort on the intertaiment section ..it was a poor activeties .
Stayed 3 nights in Jul 2023

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel. It’s our first visit to Sharm after 20 years and the hotel location, structure, furniture and all facilities are amazing. The service is something else, everyone wants to provide you with the best service. We loved all the waiters in the main restaurant and the chiefs. The food is very tasty with so many varieties to please everyone. We loved everything and will definitely come back when we visit Egypt and Sharm again.
Stayed 4 nights in Sep 2023

6/10 Okay

Clive

Liked: Cleanliness, property conditions & facilities
For a winter sun break, this property ticks a lot of boxes - large, well equipped resort with a selection of decent restaurants and a staff that is (mostly) anxious to please. However, it’s a stretch to say this is a five star resort as the service could be haphazard (language barrier unfortunately contributed to this) and the attention to detail on certain things not being quite up to scratch (room fittings such as leaking shower and broken kettle for eg). But then the price of this resort does mitigate the downsides - it certainly offered good value for money overall. So, if you are looking for wow factor and a once in a lifetime break, this isn’t it but if you want a decent, fairly priced week in the sun it’s a decent option.
Stayed 7 nights in Nov 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beach resort. It’s new with spacious and well insulated rooms. The food was very good and I highly recommend opting for the all inclusive option. The beach and multiple pools are perfect and make you feel like you are truly in paradise. Lots of games too - tennis, billiards, corn hole, volleyball, etc. My only negative comment is that they don’t know how to make mixed drinks and the wine is subpar, but everything else was 5 stars.

6/10 Okay

samy

ok
Stayed 2 nights in May 2024

10/10 Excellent

Aseel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our 4-night stay at swim-up rooms and truly enjoyed having the pool right in our balcony. It offered great privacy. The hotel over all was nice and as luxurious as promised. The staff are nice and friendly. There is a large selection of food but it could be better. Note to people of color- the majority of guests are white and unfortunately many carry themselves with so much privilege. Not the fault of the hotel, but something to be aware
Stayed 1 night in May 2024

8/10 Good

Sarah Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, pictures do not do it credit. Staff were so helpful, however the food whilst lots of choice, was very average, notable exception was the Japanese which we enjoyed. However the seafood whilst the location on the beach perfect, gave me a nasty bout of food poisoning which was not ideal. Was I unlucky yes probably but be careful.
Stayed 5 nights in Mar 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Easter 2024

This is a superb hotel , we had a superior room for 5 nights which had a domed ceiling and large balcony with a sea view . The gardens were beautifully kept and has 3 enormous pools one just for adults . We had no trouble getting a bed by the pools or on the beach . The main restaurant had a good selection but found the food a bit repetative and bland and it is a long way from the food to the outdoor seating terrace . Waiters repeatedly came to the table and asked what we would like to drink but the drinks rarely arrived , there is no self service which would have been much better . The al la cartes were better , but get booked up very quickly. We tried the Lebanese with belly dancing show which was fun . The whole place looks very impressive and we really enjoyed our stay a few minor improvements and it would be perfect x
Stayed 5 nights in Mar 2024

6/10 Okay

Viktor

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We stayed at Steigenberger Alcazar all-inclusive hotel for 9 nights in early April. The hotel is clean, with spacious rooms and a stunning coral reef just off the pier — a clear highlight of the trip. However, several issues made the experience less enjoyable. There aren’t enough bathrooms across the resort grounds, which was inconvenient. The beach is shallow (1–2 feet) and not swimmable — you can only enter deep water at the end of a long pier. The snorkeling pier only opened around 10 a.m., even though mornings were calm and cooler — a missed opportunity for guests. Pools closed at 5 p.m. daily for chlorine cleaning, which left a strong smell and could have been scheduled later without disrupting guests. Service was minimal. At the buffet, no one checked if we needed drinks or utensils. No waiters by the pool. Towels could only be exchanged through room service, which wasn’t convenient. À la carte restaurant staff didn’t know the menu well — e.g., confusing sake with soy sauce. Descriptions were also off: a “seaweed salad” was mostly carrots, and “salmon on beets” came without beets. The spa felt neglected — low on towels and only one of four steam rooms working. While the reef and natural beauty were amazing, poor service and puzzling management decisions really held this place back. With better hospitality and attention to detail, this resort could be great. For now, I wouldn’t recommend it.
Stayed 9 nights in Apr 2025

2/10 Terrible

Asmae

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I recently stayed at your resort and unfortunately, my experience was far below the expectations of a 5-star hotel. The level of service did not reflect what one would expect from your brand. For example, during our stay we made two simple requests from our room and followed up with four phone calls. Each time, we were told “it will arrive soon,” yet nothing was ever delivered. This lack of follow-through and attention to guests’ needs left us very disappointed. Compared to other hotels in Sharm El Sheikh, the service here felt unprofessional and inconsistent, which is not acceptable for a resort of your category. We truly hope that you take this feedback seriously and work on improving the quality of your service, as guests deserve better. Do not recommend
Stayed 2 nights in Aug 2025

10/10 Excellent

R

Stayed 7 nights in Aug 2025

10/10 Excellent

Amel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
J'ai jamais vu un hôtel aussi propre et qui accorde autant d'importance au bien être des visiteurs.
Stayed 9 nights in Jul 2025