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베스트 웨스턴 스턴톤 인 여행 후기

2.5 out of 5
베스트 웨스턴 스턴톤 인
92 Rowe Road, Staunton, VA

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1003개 이용 후기 중 434개" "
평점 8 - 좋아요. 1003개 이용 후기 중 403개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 98개" "
평점 4 - 별로예요. 1003개 이용 후기 중 47개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 21개" "

8.6/10

청결 상태

8.8/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

8/10 - 좋아요

travis

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Nice 3 star hotel
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 25일
Hello travis,Thank you for your feedback on our hotel. We appreciate your kind words and are glad to hear you had a pleasant stay. Your satisfaction is important to us, and we hope to welcome you back in the future for another enjoyable experience.

8/10 - 좋아요

oumar

2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 25일
Hello oumar, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

8/10 - 좋아요

Neal

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and convenient
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 20일
Hello Neal,We appreciate your feedback and are delighted to hear that you found our hotel clean and convenient. Your satisfaction is our priority, and we are glad that you had a pleasant stay with us. Thank you for choosing our hotel, and we hope to welcome you back in the future.

10/10 - 훌륭해요

Robert 님, Nazareth

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfortable bed. Decent shower. Fairly good shades on window. Nearby places to eat.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 20일
Hello Robert,We are delighted to hear that you found the bed comfortable and enjoyed a decent shower during your stay. It's great to know that you also appreciated the shades on the window and the convenient dining options nearby. Thank you for sharing your feedback with us, and we hope you had an overall pleasant experience.

10/10 - 훌륭해요

Aleksandr

2024년 4월에 3박 숙박함
답변 제공: Manager 님, 2024년 4월 20일
Hello Aleksandr,We are thrilled to hear that you had a wonderful stay with us! We strive to provide exceptional service and experiences for all our guests. If you have any further comments or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back in the future!

4/10 - 별로예요

James 님, Nedrow

연인과의 여행
별로예요: 청결 상태
Toe nail on rug , bath dirty .
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 20일
Hello James,We regret to hear about the issues you encountered during your stay. Your feedback is important to us, and we will address these concerns with our team to ensure a better experience for future guests.

8/10 - 좋아요

Richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 19일
Hello Richard, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

8/10 - 좋아요

Christopher

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was a nice clean hotel and very busy during the time we stayed. The biggest downfall was the age of the hotel and the water pressure.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 12일
Hello Christopher,Thank you for taking the time to share your feedback with us. We appreciate your kind words about our cleanliness. We strive to maintain our facilities to the highest standards. Your comments about the water pressure and the age of the hotel have been duly noted for our continuous improvement efforts. We hope to welcome you back again in the future.

10/10 - 훌륭해요

Frederick

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 12일
Hello Frederick,We are delighted to hear that you had a wonderful stay with us! We look forward to welcoming you back soon for another enjoyable experience at our hotel.

10/10 - 훌륭해요

Yinjie

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
kids really loved the indoor pool.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 7일
Hello Yinjie,We are delighted to hear that your kids enjoyed the indoor pool during your stay with us. It's wonderful to know that they had a fun and memorable experience. Thank you for sharing your positive feedback with us.

8/10 - 좋아요

James

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The afternoon check-in receptionist could have been friendlier and more welcoming. Checking me in seemed to be a chore to her.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 5일
Hello James,We appreciate your feedback regarding your check-in experience. We strive to provide exceptional customer service at all touchpoints and will address this with our team. Your comments will help us improve our service standards for all future guests.

8/10 - 좋아요

Nancy 님, Moncton

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 4일
Hello Nancy, We appreciate you choosing our hotel for your recent stay! We hope you had a memorable experience and look forward to welcoming you back soon.

8/10 - 좋아요

Randall

좋아요: 청결 상태
Rooms need some updating but still clean with lots of sf.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 25일
Hello Randall,Thank you for sharing your feedback with us. We appreciate your comments on the cleanliness of our rooms and the space they provide. Your input on potential updates is duly noted for our future considerations. We hope you had an otherwise pleasant stay with us.

8/10 - 좋아요

Michelle 님, Irvington

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Have stayed here on prior trips to visit family. Recommend for traveling.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Michelle,We are delighted to hear that you have chosen our hotel for your previous visits to the area and appreciate your recommendation for fellow travelers. Your satisfaction is our priority, and we look forward to welcoming you back in the future.

6/10 - 괜찮아요

Bernadette

연인과의 여행
별로예요: 편의 시설/서비스
Towels were worthless. No hair conditioner. 2 bottles of body lotion instead of shampoo, conditioner and lotion. Box of tissues had about 10 in box, ran out almost immediately.
2024년 3월에 1박 숙박함
답변 제공: pwill 님, 2024년 3월 17일
Thank you for completing the survey for your stay at our hotel. On behalf of the staff and management I would like to apologize for not exceeding your expectations. The problems that you incurred are not acceptable and I will be using your comments to discuss with the housekeeping staff to insure that this does not happen again. We would certainly like for you to stay with us again to see that we take all of our comments, good or bad, very seriously and to insure that you would have a better stay.

2/10 - 너무 별로예요

Catherine

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 17일
Hello Catherine,We regret to hear about your experience. Please reach out to us directly so we can address any concerns you may have. We value your feedback and aim to improve.

10/10 - 훌륭해요

Yves

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very good place to stay
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 16일
Hello Yves,We are pleased to hear that you enjoyed your stay with us. Your positive feedback means a lot to us. Should you have any further comments or suggestions, please feel free to reach out to us. We look forward to welcoming you back in the future.

8/10 - 좋아요

Neil 님, Bartlett

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Room was clean, and sized well. Appreciate the pet fee is only $15, which is good as we have a lazy cat. Hotel is fine; not new, but everything is in working order
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 12일
Hello Neil, We are pleased to hear that you found your room to be clean and well-sized. It's great to know you appreciated our pet fee and that you were able to bring your feline friend along. We aim to ensure everything is in working order during your stay. Thank you for sharing your feedback with us.

6/10 - 괜찮아요

Patrick

연인과의 여행
.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 9일
Hello Patrick, We appreciate your feedback and regret to hear about your experience. We encourage you to reach out to our management team for further assistance and to address any concerns you may have. Thank you for bringing this to our attention.

4/10 - 별로예요

David

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 7일
Hello David,We're sorry to hear that your experience didn't meet your expectations. Please feel free to contact us to provide more details about your stay so we can address any issues. We appreciate your feedback and hope to welcome you back for an improved stay.

10/10 - 훌륭해요

Yves

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Superbe belle installation
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 14일
Hello Yves,We are delighted to hear that you found our hotel's facilities to be superb and beautiful. Your positive feedback is greatly appreciated as we strive to provide an exceptional experience for all our guests. Thank you for choosing to stay with us.

8/10 - 좋아요

Mary-Laurel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Convenient to I-81 and I-64 and a short drive into Staunton's Historic District. This Best Western is older and the rooms could could use a few soft updates. This hotel is located just far enough from the interstate for a quiet night's sleep.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 28일
Hello Mary-Laurel, We're delighted to hear that you found our location convenient for your stay. We appreciate your feedback on the room updates and will take that into consideration for future improvements. It's great to know you enjoyed a peaceful night's rest at our Best Western near I-81 and I-64.

8/10 - 좋아요

Patrick

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice place. Had problems with the TV.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 24일
Hello Patrick,We appreciate your feedback about our hotel. Should you encounter any issues in the future, please feel free to contact us directly for assistance with your stay experience.

10/10 - 훌륭해요

Robert

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Near Augusta Health
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 22일
Hello Robert,We regret to hear that your experience did not meet your expectations. Your feedback is valuable, and we will share your comments with the team for further review. We appreciate you bringing this to our attention and hope to welcome you back in the future for an improved stay.

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 22일
Hello David,We're delighted to hear you had an enjoyable stay with us! If you have any further comments or suggestions, please feel free to reach out to us. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

Carol

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel is clean and quiet. We could have used a few more bath towels. Very satisfied with the hotel.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 10일
Hello Carol,Thank you for your feedback! We're glad to hear that you found our hotel clean and quiet. We appreciate your suggestion for additional bath towels and will take it into consideration for future improvements. We hope to have the opportunity to welcome you back in the future.

8/10 - 좋아요

Redding

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Late night clerk kept me waiting while he appeared to be on a person phone call.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 9일
Hello Redding, We apologize for the inconvenience you experienced during your stay with us. Our staff are usually attentive and dedicated to providing efficient service. We appreciate you bringing this matter to our attention and we will address it internally to ensure it doesn't happen again in the future. Thank you for your feedback.

10/10 - 훌륭해요

Theodore Van

2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Theodore Van,We are thrilled to hear you had a wonderful experience during your stay with us! We hope to welcome you back soon for another fantastic stay!

10/10 - 훌륭해요

Ahmad

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 30일
Hello Ahmad,Thank you for taking the time to share your feedback. We're pleased to hear that you found our hotel to be nice. We value your opinion and hope to have the opportunity to welcome you back in the future.

8/10 - 좋아요

Timothy

좋아요: 청결 상태
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 16일
Hello Timothy, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

8/10 - 좋아요

John

2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Hello John,Thank you for choosing our hotel for your stay! We're glad to hear that you had a positive experience. If you have any specific feedback or suggestions, we encourage you to reach out to us directly so we can address any concerns. We appreciate your business and hope to welcome you back in the future.

10/10 - 훌륭해요

robert

2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Hello robert,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a fantastic experience with us. We strive to provide excellent service and ensure our guests have a wonderful time. If you have any further comments or suggestions, please feel free to reach out to us directly. We hope to welcome you back soon!

10/10 - 훌륭해요

Dale

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Finally!
We have stayed overnight on our trips north for the past 2.5 years and tried numerous motels both pet friendly and not. Our stay here at Best Western on Rowe off 81 will be our stopping off point from now on. It checks ALL the boxes. Thank you.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Hello Dale,Thank you for choosing to stay with us at Best Western on Rowe off 81! We are thrilled to hear that we have met your expectations and that our hotel has become your preferred stopping off point for your trips north. We appreciate your loyalty and look forward to welcoming you back for many more enjoyable stays in the future.

8/10 - 좋아요

Robert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Toilet leaked as did the faucet in the tub. Otherwise okay and handy to Rte 81
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 31일
Hello Robert,Thank you for your feedback regarding your recent stay with us. We apologize for any inconvenience you may have experienced with the toilet and faucet in your room. We appreciate your compliments on the convenient location. We value your feedback and will work to improve our facilities. We hope to welcome you back in the future for a more enjoyable stay.

8/10 - 좋아요

Lisa

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Cute area
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 5일
Hello Lisa,Thank you for your feedback! We are delighted to hear that you found our hotel cute. It's always a pleasure to provide our guests with a charming and enjoyable location. We hope you had a memorable stay and look forward to welcoming you back again soon.

8/10 - 좋아요

Alison

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 25일
Hello Alison, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

10/10 - 훌륭해요

Richard

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 13일
Hello Richard,Thank you for choosing our hotel for your stay and giving us a perfect rating! We are thrilled to hear that you had an excellent experience with us. If you have any further feedback or suggestions, please feel free to reach out to us directly. We hope to welcome you back again soon!

10/10 - 훌륭해요

Jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property convenient to the interstste... room was clean and comfortable. Front Desk was very nice and the restaurant next door was very good! We had breakfast there and it was very tasty! I travel that way about every 6 weeks will definitely Italy keep this Best Western in mind!!
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 27일
Hello Jennifer,We are thrilled to hear that you found our hotel to be convenient and your room to be clean and comfortable. Our team at the Front Desk takes pride in providing excellent service, and we are pleased to hear they were nice to you. We're glad you enjoyed your meal at the restaurant next door and that breakfast was tasty. Thank you for considering our Best Western for your future stays. We look forward to welcoming you back!

10/10 - 훌륭해요

judy

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice stay
Check in was easy, the room was clean and comfortable, and the breakfast was very filling and wholesome. I would stay there again!
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 21일
Hello judy, Thank you for sharing your positive experience! We're delighted to hear that the check-in process was smooth, and that you found your room to be clean and comfortable. It's great to know that our breakfast met your expectations and left you feeling satisfied. We look forward to welcoming you back again in the future!

10/10 - 훌륭해요

JOHN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I will stay here again .. my kinda place
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 17일
Hello JOHN,Thank you for your feedback! We appreciate hearing that you enjoyed your stay with us and that our hotel was to your liking. We look forward to welcoming you back in the future.

8/10 - 좋아요

David Scott

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Aging property that needs updating compared to other properties in the area
답변 제공: Manager 님, 2024년 2월 6일
Hello David Scott,Thank you for sharing your feedback about your recent stay. We appreciate your perspective and understand the importance of maintaining a modern property. Our team continuously evaluates opportunities for updates and improvements. We encourage you to reach out to our management team directly with any additional details or suggestions.

10/10 - 훌륭해요

Barbara

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice property and staff very helpful. I will stay there again.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 12일
Hello Barbara,Thank you for choosing our property for your recent stay and for your kind words about our helpful staff. We truly appreciate your feedback and look forward to welcoming you back in the future for another enjoyable stay.

8/10 - 좋아요

Gustavo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
nice
2023년 11월에 3박 숙박함
답변 제공: Manager 님, 2023년 12월 10일
Hello Gustavo,Thank you for taking the time to share your feedback. We appreciate your kind words and are glad to hear that you had a pleasant stay with us. If there's anything else we can assist you with in the future, please don't hesitate to reach out.

8/10 - 좋아요

Donald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This property is positioned at the perfect 1/2 way point between my home and my parents. It's conveniently located right off the exit of Route 81, but tucked away such that you do not hear any of the car/truck noise from the interstate. The restaurant positioned within walking distance immediately next to the hotel has exceptional food.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 5일
Hello Donald, Thank you for choosing our hotel as your preferred stopover. We're delighted to hear that our location provided convenience and tranquility during your stay. It's great that you enjoyed the exceptional food at the nearby restaurant. We hope to welcome you back soon for another pleasant experience.

8/10 - 좋아요

Patricia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Elevator broken but had room on first floor; wish breakfast started at six rather than six-thirty
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 30일
Hello Patricia, Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the broken elevator, but we're glad we could accommodate you on the first floor. We appreciate your suggestion regarding the breakfast timing, and will forward it to our management team for review. We hope you enjoyed your stay overall and look forward to welcoming you back in the future.

8/10 - 좋아요

elias

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly staff that exceeded all expectations
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 30일
Hello elias,Thank you for your kind review! We're delighted to hear that our staff went above and beyond to make your stay enjoyable. We always strive to provide exceptional service and it's gratifying to know that we succeeded in exceeding your expectations. We hope to have the pleasure of welcoming you back in the future.

10/10 - 훌륭해요

Patricia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed the heated pool after many hours driving through heavy rain and sleet
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 28일
Hello Patricia,Thank you for choosing our hotel for your recent stay. We are pleased to hear that you enjoyed our heated pool, especially after a long drive in challenging weather conditions. We strive to provide a comfortable and enjoyable experience for our guests and we're glad we could contribute to your relaxation. We appreciate your feedback and hope to welcome you back in the future.

10/10 - 훌륭해요

Diane

2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 7일
Hello Diane,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had a wonderful experience with us. We look forward to welcoming you back in the future.

6/10 - 괜찮아요

Steven Douglas 님, Roswell

별로예요: 숙박 시설 상태 및 시설
Elevator, bug and needs updated.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 18일
Hello Steven Douglas, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

6/10 - 괜찮아요

danielle

별로예요: 청결 상태
Wouldn't recommend
Rather disappointed Requested early check in, was on the road for 7 hours. Arrived at noon. Front desk wouldn't even look in the computer to see if a room was available, just told me no, wasnt able to come back to check in after 11pm, so had to change my clothes for the event i came to Virginia for in my car. The pool, which is why we chose this hotel, is directly when you walk in the door, all glass walls, so every single person walking in and out of the hotel, lobby, breakfast area, is looking in while swimming, kind of creepy. Our bathroom wasn't very clean. The floor had debris all over as well as the tile and bathtub, so we didnt shower. The room temperature was SO hot, tried adjusting the temp, eventually turned it off but just kept blasting hot air. We slept with no blankets and were miserable the next morning, barely able to sleep because we were sweating and throats dry as a bone.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 15일
Hello danielle, Thank you for bringing your concerns to our attention. We apologize for any inconvenience you experienced during your stay. We understand your frustration regarding the early check-in request, and will address this with our front desk team to ensure better communication in the future. Regarding the pool area, we appreciate your feedback and will explore options for added privacy. We apologize for the cleanliness issues in your room and will address this with our housekeeping team to ensure a higher standard. Additionally, we will have our maintenance team investigate the temperature control in your room. We appreciate your feedback as it helps us to improve our guest experience.