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Top Shenlong Eighteen Pools Hotel Reviews
Grand Hyatt Xi An
8/10 Good
"I had high expectations for the Grand Hyatt Xi'an, but unfortunately our stay did not live up to its five-star reputation. The hotel itself is beautiful and impressive in size, but that's where the "grand" experience ended for us. We booked two rooms, and the air conditioning in one of them did not work. We reported the problem, but it was never fixed during our stay. Our late-night check-in was disappointing. The front desk agent did not explain the hotel amenities, breakfast, or lounge access, and did not tell us about the security deposit. Instead, my credit card was charged for the full amount of both rooms again, even though the stay had already been prepaid, creating unnecessary confusion. The Executive Lounge was also underwhelming, with a very limited food and beverage selection that did not meet the standards I expect from a Grand Hyatt. For a luxury hotel, service should be exceptional, but it simply wasn't. While the building is attractive and the rooms are spacious, the overall guest experience did not justify the price or the five-star rating. There are better values in Xi'an, and based on our experience, I would choose another hotel on my next visit."
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Frequently asked questions
What's the area like around Shenlong Eighteen Pools?
Shenlong Eighteen Pools is located in Ningshan County. When you want to settle in and find a place to stay, check out some of the hotels and other accommodations that Expedia offers in the area.
What's the best hotel to stay close to Shenlong Eighteen Pools?
Oclinda de flori cu izvor termal Lin Yin is one of the top choices for your stay based on our traveler data, and this hotel offers a restaurant and free parking. You'll find it 13.9 mi (22.4 km) from Shenlong Eighteen Pools. Other good choices around the area include Holiday Inn Express Xi An Caotang Technology Park by IHG and Nanshanyuan Hotel.
If I need to cancel the hotel reservation for my stay near Shenlong Eighteen Pools, will I receive a refund?
Yes, most room reservations are fully refundable if cancelled prior to the hotel's cancellation deadline, which is usually within 24-48 hours of your arrival date. If you have a non-refundable reservation, you might be able to still cancel and get a refund within 24 hours of your booking. Plug in your dates, click on "Search", then you can use the "fully refundable" filter to view the top deals on offer near Shenlong Eighteen Pools.
Where can I learn more about changing or cancelling my trip in the area near Shenlong Eighteen Pools?
For more information about changing or cancelling your stay near Shenlong Eighteen Pools, head over to our customer service page.