The room is not clean. There are dead bugs in the bathtub, black mold on the airconditioner, the faucet leaks and the shower shoes are dirty! The tile is cracked in the bathroom.
kathy
2023년 9월에 1박 숙박함
답변 제공: 宾客经理 님, 2023년 9월 24일
Dear guests, thank you for choosing to stay at Mission Hills Resort Shenzhen, and share us with your valuable comments. As the first luxury five-star hotel in China on the golf course, we have always adhered to the principle of "making guests satisfied and surprised" and strived to make every guest have an unforgettable stay experience.We felt so sorry about your bad experience, and have made your comments as case study to retrain staff. Mission Hills make greater efforts to create a wonderful journey experience for you. We are looking forward to meet you again. All the best.
Dear Guest, thank you for your time to share this comment with us. We are happy that you enjoyed your stay with us and benefitted from the unique environment within the Mission Hills.