Verified review
2/10 Terrible
Jay
Mar 12, 2020
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This guesthouse/hotel was located further than I expected from the down town area, you need to walk dirt road quite a long time to reach this place. When i enter the room. I found a big cockroach on the wall next to the restroom. Room pictures looked clean and new but it was nothing like that. Ive been traveling east asia long time so i don't expect much to be honest but air conditioning machine stopped working suddenly. It looked like more than 15 years old. I couldnt stay in the room anymore because it was too hot without airconditioning in cambodia, but they didn't have a room for me to move. I asked for the refund and they said they will when I contact expedia. But the owner has been ignoring expedia’s call for a couple days. Finally, expedia contacted me and said my payment cant be refunded because of hotel’s non refundable policy.. the owner declined my refund request..Seriously? I wish there won’t be case like mine. I do not recommend this place at all.
Stayed 2 nights in Mar 2020