Dear Ji yun, Thank you for taking the time to let us know about your experience while staying with us. We are glad to know that your overall stay was a pleasant one. If there is anything we could do to make your stay more comfortable and memorable, please feel free to share it with us as well. I hope you choose to stay with us again when your travels bring you back to the area. Thank you.

Dear Valued Guest,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality is our number one priority but we have failed to meet your expectations. To ensure the necessary guidelines are in place and reviewed to prevent similar occurrences from happening in the future, could you please share with us more in detail about your stay experience?We look forward to hearing from you soon. Thank you.

Hi JM Thank you for reviewing your recent stay with us. I wished we could have earned a higher rating and if you don't mind, please reach out directly to us to let us know how we can improve. I hope you had an enjoyable time in Singapore and I look forward to hearing from you. Regards Wayne Huang Marketing & Communications Manager

Hi Junsik, our team is delighted to be able to help you retrieve your laptop back. Despite the mishap you had with one of our associates, we are honored to receive your excellent rating. Please be assure that our team is been reminded to attend to our guests promptly and be mindful of having a courteous mannerism. May we take this opportunity to assure you that our hotel always seek to maintain the highest standard of quality. We hope to welcome you back as our hotel guest again. Best regards, Lynne, Marketing and Communications Executive

Hi Hyun Kyoung, we are glad to hear that you found our hotel location convenient and travelling to many places of interest was easy via the train or buses available nearby. Thank you for your excellent review. Our team hopes that your next visit is around the corner. Best regards, Lynne, Marketing and Communications Executive

Hi, our team is happy to receive your excellent rating. Being located just beside the Singapore River, our hotel guests can conveniently travel to many popular places of interest like Robertson Quay, Clarke Quay and Chinatown. We hope to welcome you back again soon. Best regards, Lynne, Marketing and Communications Executive

Hi misook, thank you for sharing your review. We are delighted that you had a great time at our hotel, and we hope to welcome you again in the near future.

Hi there, thank you for taking time to share your review. We are very sorry about your experience. Please be rest assured that we take every feedback very seriously as we strive to improve ourselves with each guest stay. As we are unable to see your identity, we seek your kind assistance to contact our Duty Manager to share your stay details with us. This will help us to identify the Associate, and provide additional coaching and guiding to him/her, to upkeep that our usual standards of service quality, and ensure that every corner of the guest room is cleaned properly. We look forward to hearing from you, and it is our sincere hope that this will not deter you from staying with us again in future.

Hi, thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about aspects of the washroom. Our housekeeping team has been notified and is working to prevent similar incidents from occurring. It is our sincere hope that this will not deter you from staying with us again. Our team hopes to welcome you back as our hotel guest again! Best regards, Lynne, Marketing and Communications Executive

Hi Sungho, thank you for staying with us! We are excited that you had a great stay, and that you like our location and surroundings. It was our pleasure to have you as our guest, and we hope to welcome you to our hotel again during your future visits to Singapore.

Hi, thank you for sharing your review. What you have experienced is unacceptable and we are very sorry about it. Please be assured that we take all feedback very seriously as we strive to improve with every guest stay. However, as you are posting as an anonymous, we are unable to trace and investigate the issue further. As such, we seek you kind assistance to contact our Duty Managers and provide us with your room information, so that our Engineering team can rectify the problem. It is our sincere hope that your recent experience will not deter you from staying with us in future, and we look forward to hearing from you.

Hi Jeehoon, our team is happy that you enjoyed our hotel location just beside the Singapore River. We hope to welcome you back again as our hotel guest. Regards, Lynne, Marketing and Communications Executive

Hi Alex, thank you very much for your review of your stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Your feedback has been forwarded to our F&B team for them to look into. It is our sincere hope that this will not deter you from staying with us again.

Hi Alex, thank you for taking the time to review your stay with us. It will be good if you can kindly contact our Duty Managers as this will allow us to know the areas that require further attention and improvements. We look forward to hearing from you. Best Regards, Lynne, Marketing and Communications Executive

Hi, thank you for choosing to stay with us. We are delighted to hear that you enjoyed our location. Our team looks forward to coming you back during your next visit to Singapore! Do come by to try our breakfast spread and local dishes at Four Points Eatery on your next stay! Best Regards, Lynne, Marketing and Communications Executive

Hi, thank you for taking the time to share your experience with us. Our team is pleased to hear that you enjoyed your stay. We'd like to share that we provide a free shuttle bus service for guests at selected timings to Clarke Quay MRT Station. You can approach our concierge to get more information. We look forward to welcoming you back during your next visit to Singapore! Regards, Lynne, Marketing and Communications Executive

Hi, many thanks for your excellent rating. We hope to see you again soon. Happy Holidays. Best regards, Angie, Marketing & Communications Executive

Hi, thank you fro your rating. We hope to welcome you back soon. Best regards, Keane, Marketing & Communications Manager

Hi Robert, Thank you for taking the time to let us know about your experience while staying with us. We are glad to know that your overall stay was a pleasant one. It is always encouraging to hear positive feedback, especially about our associates! Thank you for your kind words on our hotel associates. We hope to serve you again soon!

Hi Philip, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority but we have failed to meet your expectations. I have shared your feedback with the operation leadership team to ensure the necessary guidelines are in place and reviewed to prevent similar occurrences from happening in the future. Thank you.