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프레이저 레지던스 오차드, 싱가포르 여행 후기

4.5 out of 5
프레이저 레지던스 오차드, 싱가포르
31 Paterson Road, Singapore, Singapore

이용 후기

9.4

최고예요

평점 10 - 훌륭해요. 54개 이용 후기 중 40개" "
평점 8 - 좋아요. 54개 이용 후기 중 12개" "
평점 6 - 괜찮아요. 54개 이용 후기 중 1개" "
평점 4 - 별로예요. 54개 이용 후기 중 1개" "
평점 2 - 너무 별로예요. 54개 이용 후기 중 0개" "

9.2/10

청결 상태

9.4/10

직원 및 서비스

9.4/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

9.4/10

친환경

이용 후기

8/10 - 좋아요

Yunmi

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 7월에 14박 숙박함
답변 제공: SuzannaC 님, 2019년 8월 15일
Dear Yunmi Thank you for choosing to stay with us at Fraser Residence Orchard, Singapore! We appreciate your ratings and certainly look forward to welcoming you back. Sincerely Suzanna Chan Resident Manager Fraser Residence Orchard, Singapore

10/10 - 훌륭해요

brigette

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely fantastic hotel. From a quick check-in until a smooth check-out wonderful holiday. Room was very good. Facilities were amazing. Great swimming pools. (Child’s pool, relaxing pools and a massive lap pool. Wonderful breakfast. Fantastic location. 5 mins walk to shopping centre and metro. But the best thing for me… the staff, made my holiday unforgettable. Thank you to a wonderful team.
2024년 2월에 13박 숙박함
답변 제공: Daren Tan 님, 2024년 3월 10일
Dear brigette,Thank you for choosing to stay with us at Fraser Residence Orchard, Singapore! It is with great pleasure to be able to provide you with a comfortable and wonderful stay experience. We are pleased to hear that you found our property excellent with the convenient location that is close to our vibrant shopping district and MRT station - Orchard.We're glad to know that you took advantage of our facilities, especially the swimming pool as we believe that these amenities enhance our guests' overall experience, and we're glad you enjoyed them. We also can’t wait to share your feedback with our team to keep up the spirit as we continue to strive and deliver memorable experiences to our guests. We appreciate you for taking the time to write this review and we look forward to welcoming you back.Stay well & safe! Best Regards, Daren Tan Operations Manager Fraser Residence Orchard, Singapore

10/10 - 훌륭해요

Marlene

좋아요: 청결 상태, 객실의 편안함
Wonderful experience
Very nice staff, everything neat and clean, overall wonderful experience
2023년 12월에 8박 숙박함
답변 제공: Daren Tan 님, 2023년 12월 26일
Dear Marlene,Thank you for choosing to stay with us at Fraser Residence Orchard, Singapore! We want to extend our sincere gratitude for taking the time to share your delightful feedback on your recent stay. Your positive comments are truly appreciated, and it was a pleasure having you as our guest.It's wonderful to hear that you found your room clean and well-maintained. Our team takes great pride in ensuring that our accommodations are comfortable and meet all your needs.We can’t wait to share your feedback with our team to keep up the spirit as we continue to strive and deliver memorable experiences to our guests. Appreciate for taking the time to write this review and we look forward to welcoming you back. Stay well & safe! Best Regards, Daren Tan Operations Manager Fraser Residence Orchard, Singapore

10/10 - 훌륭해요

CHRISTOPHER

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient location - less than 5 minute walk to Orchard MRT station entrance. Helpful front desk staff, including allowing a slightly early check-in after we arrived on an early morning flight. Spacious studio, clean and well-equipped. Loved the large outdoor lap pool available to guests. The buffet breakfast was a particular highlight, including made-to-order local dishes (changed every day), as well as ample fruit, pastries, and other hot food. Special shout-out to the friendly breakfast staff including Jehan, Peck, Angie, and JJ - they started each of our mornings with a smile.
답변 제공: Daren Tan 님, 2023년 10월 14일
Dear Christopher,Thank you for choosing to stay with us at Fraser Residence Orchard, Singapore!We are pleased to hear that you found our property excellent with the convenient location that is close to our vibrant shopping district and MRT station - Orchard.It's wonderful to hear that you found your studio well-equipped and impeccably maintained. Our team takes great pride in ensuring that our accommodations are comfortable and meet all your needs. We're pleased to know that you took advantage of our facilities, including the swimming pool. We believe that these amenities enhance our guests' overall experience, and we're glad you enjoyed them. Your appreciation of our breakfast service is heartwarming. We understand that breakfast is an essential part of your day, and we aim to make it a delightful experience. We can’t wait to share your feedback with our team, especially with The Dining Room team and the Front Desk Team, to keep up the spirit as we continue to strive and deliver memorable experiences to our guests.Thank you for taking the time to write this review and we look forward to welcoming you back. Stay well & safe! Best Regards,Daren TanOperations ManagerFraser Residence Orchard, Singapore

8/10 - 좋아요

Motoko

좋아요: 청결 상태, 객실의 편안함
お湯の温度が一定にならず、使用後しばらく使えなかった。 キッチンのストーブ(コンロ)の使い方がわからず、結局使えなかった。 其の他は快適に過ごせた。
2023년 8월에 6박 숙박함
답변 제공: Daren Tan 님, 2023년 8월 29일
Dear Motoko, Thank you for choosing to stay with us at Fraser Residence Orchard, Singapore! It is with great pleasure to know you have had a wonderful stay experience with us and appreciate for taking the time to write this review. We can’t wait to share your feedback with our team to keep up the spirit as we continue to strive and deliver memorable experiences to our guests.We apologize and have noted your feedback on the hot water and the kitchen stove. We will look into the areas which could help us improve. Once again, thank you for staying with us and we look forward to welcoming you back. Stay well & safe! Best Regards, Daren Tan Operations Manager Fraser Residence Orchard, Singapore

10/10 - 훌륭해요

Dr. Stephen-Claude

출장 여행
좋아요: 청결 상태, 객실의 편안함
Excellent Stay
Excellent property, great facilities and location. This was my second stay at this property, although I have stayed at other Fraser locations. Only disappointment was me enquiring about corporate membership and packages, as the company I work with as Managing Director is registered in Singapore. However, the check-in agent did not provide any information, except that reservation would answer that. Still waiting!
2023년 5월에 7박 숙박함
답변 제공: Daren Tan 님, 2023년 5월 31일
Dear Dr. Stephen-Claude,Thank you for choosing to stay at our property again and we appreciate your continued support and feedback.We're glad to hear that you found our property excellent with great facilities and a convenient location. We value you as a returning guest, especially considering your experience with other Fraser properties. We work hard to ensure our guests have a consistently great stay, and your positive feedback shows that our efforts are paying off.We are sorry to hear about the disappointment you experienced during the check-in process as our check-in agent didn't provide you with the necessary information about corporate membership and packages and we apologize for any inconvenience caused.Thank you for bringing this to our attention. Your feedback is valuable to us, and we are committed to improving our services to meet the expectations of our valued guests.We look forward to welcoming you back for another enjoyable stay in the future.Stay Safe!Thank you and best regards,Daren TanOperations ManagerFraser Residence Orchard, Singapore

10/10 - 훌륭해요

Amandeep Singh

2023년 5월에 6박 숙박함

10/10 - 훌륭해요

Robert

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Excellent customer service at breakfast and front desk staff
2023년 5월에 7박 숙박함
답변 제공: Daren Tan 님, 2023년 5월 21일
Dear Robert,Thank you for choosing to stay with us at Fraser Residence Orchard, Singapore!We are delighted to hear that you had a fantastic stay and experienced our Dining Room Team and Front Desk Team's exceptional hospitality. We can’t wait to share your feedback with them to keep up the spirit as we continue to strive and deliver memorable experiences to our guests.We are grateful to you for your wonderful review and love to welcome you back.Stay well & safe!Best Regards,Daren TanOperations ManagerFraser Residence Orchard, Singapore

10/10 - 훌륭해요

Joseph

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
As in all Fraser properties this was high end and well placed to Orchard Road. Easy access to MRT or buses. Our apartment had all the comforts of home. Highly recommended and would stay again.
2023년 4월에 6박 숙박함
답변 제공: Daren Tan 님, 2023년 5월 8일
Dear Joseph, Thank you for choosing to stay with us at Fraser Residence Orchard, Singapore! It is with great pleasure to provide you with a comfortable and wonderful stay experience. We are glad that you love the location, our facilities, and our services that met your expectation. Thank you for taking the time to write this review and we look forward to welcoming you back. Stay well & safe! Best Regards, Daren Tan Operations Manager Fraser Residence Orchard, Singapore

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 객실의 편안함
Great location, good sized room and comfy, it has everything we needed ! Great friendly service- we hope to be back
2023년 4월에 6박 숙박함
답변 제공: Suzanna C 님, 2023년 4월 30일
Thank you for choosing to stay with us at Fraser Residence Orchard, Singapore!It is with great pleasure to know you have had a comfortable stay experience and we were able to provide everything you needed.We look forward to welcoming back anytime!Stay well & safe!SincerelySuzanna ChanResident Manager Fraser Residence Orchard, Singapore

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 객실의 편안함
2023년 2월에 6박 숙박함
답변 제공: Suzanna C 님, 2023년 4월 30일
Thank you for choosing to stay with us at Fraser Residence Orchard, Singapore!We appreciate the ratings and look forward to welcoming back anytime!Stay well & safe!SincerelySuzanna ChanResident Manager Fraser Residence Orchard, Singapore

10/10 - 훌륭해요

Bianca

좋아요: 청결 상태, 객실의 편안함
2022년 11월에 7박 숙박함

10/10 - 훌륭해요

karolyn

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pros Privacy, jacuzzi pool, responsive housekeeping
2021년 12월에 6박 숙박함
답변 제공: Suzanna C 님, 2021년 12월 12일
Dear Karolyn Thank you for choosing to stay with us at Fraser Residence Orchard, Singapore! It is with great pleasure to know of your wonderful stay and you have enjoyed the privacy and the jet pool. Great to know that the housekeeping team is responsive and have met your expectation. We certainly love to welcome you back. Stay Well and Safe! Sincerely Suzanna Chan Resident Manager Fraser Residence Orchard, Singapore

10/10 - 훌륭해요

KODAI

좋아요: 청결 상태, 객실의 편안함
ゆったり海外生活を満喫できる
非常に清潔で広々とした快適なホテル。施設も充実しており満足。ただ包丁が切れないこととフライパンが焦げつきやすいのが残念。炊飯器の貸し出しが欲しい。 ベランダでゆったりしながら飲むコーヒーは格別でした。コロナが落ち着いたらまた利用したい。
2021년 10월에 9박 숙박함
답변 제공: Suzanna C 님, 2021년 11월 15일
Dear KODAI Thank you for choosing to stay with us at Fraser Residence Orchard, Singapore! It is with great pleasure to know of your wonderful and comfortable stay experience. We are glad you love the coffee while relaxing at the balcony. We love to welcome you back soon. Stay Well and Safe! Sincerely Suzanna Chan Resident Manager Fraser Residence Orchard, Singapore

8/10 - 좋아요

Tien

가족 여행
좋아요: 청결 상태, 객실의 편안함
The balcony is off the bedroom, which we found very inconvenient to use at all with a baby needing to nap throughout the day. No other configurations were available without ugprading. Staff was very friendly and helpful otherwise.
2021년 7월에 12박 숙박함
답변 제공: Suzanna C 님, 2021년 8월 14일
Dear Tien Thank you for choosing to stay with us at Fraser Residence Orchard, Singapore! We appreciate your feedback and glad to know you have enjoyed friendly and helpful services. We love to welcome you and your family back. Sincerely Suzanna Chan Resident Manager Fraser Residence Orchard, Singapore

8/10 - 좋아요

Linda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location close to Orchard Rd, Train, buses and shopping. Very new property which was comfortable, clean and with good amenities. Nice gym on the 18th level and good pool area.
2020년 2월에 6박 숙박함
답변 제공: SuzannaC 님, 2020년 3월 8일
Dear Linda Thank you for choosing to stay with us at Fraser Residence Orchard, Singapore. We are delighted to know you have had a comfortable stay and had enjoyed the facilities of the property. We look forward to welcoming you back soon. Sincerely Suzanna Chan Resident Manager Fraser Residence Orchard, Singapore

10/10 - 훌륭해요

Robert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 11월에 9박 숙박함
답변 제공: SuzannaC 님, 2020년 3월 8일
Dear Robert Thank you for choosing to stay with us recently. We appreciate your rating on us and look forward to welcoming you back. Sincerely Suzanna Chan Resident Manager Fraser Residence Orchard, Singapore

10/10 - 훌륭해요

실제 이용하신 고객

2020년 1월에 7박 숙박함
답변 제공: SuzannaC 님, 2020년 1월 23일
Thank you for choosing to stay with us at Fraser Residence Orchard, Singapore! We appreciate your wonderful ratings and certainly look forward to welcoming you back soon. Sincerely Suzanna Chan Resident Manager Fraser Residence Orchard, Singapore

10/10 - 훌륭해요

Benjamin 님, Walpole ma

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
Best choice I ever head for hotel. the hotel is very clean With modern amenities. Breakfast is excellent. The price is reasonable.
2020년 1월에 7박 숙박함
답변 제공: SuzannaC 님, 2020년 1월 23일
Dear Benjamin Thank you for choosing to stay with us at Fraser Residence Orchard, Singapore! It is with great pleasure to have you with us at the property. We are glad to know your stay has been wonderful and you were pleased with the standards, amenities and breakfast. We certainly look forward to welcoming you back soon. Sincerely Suzanna Chan Resident Manager Fraser Residence Orchard, Singapore

10/10 - 훌륭해요

Nara 님, 日本 神奈川

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스
常に清潔に保たれていて気持ちよく過ごせました。時々、アメニティの追加を忘れてましたが、リクエストするとすぐに対応してくれました。キッチンと洗濯機があるタイプの施設は初めて泊まりましたが、ある程度滞在する旅行にはとても便利だった為、次回からも利用しようと思います。
2019년 12월에 7박 숙박함
답변 제공: SuzannaC 님, 2020년 2월 4일
Dear Nara Thank you for choosing to stay with us at Fraser Residence Orchard, Singapore! We are delighted that you have had a comfortable stay experience and had enjoyed the facilities. We certainly look forward to welcoming you back soon. Sincerely Suzanna Chan Resident Manager Fraser Residence Orchard, Singapore

4/10 - 별로예요

실제 이용하신 고객

출장 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I have stayed here for around 3 weeks on 2 different floors. The housekeeping was so bad when i stayed on the 9/f and become better after I moved to another floor. The one basic thing the housekeeper did was tidying up the bed. Even I placed the card on the bed/table, they still ignored. The amenities like body wash/ cotton pads were never refilled in full. There were always things missing that I had to call the concierge to refill. This is worst than a 3-star hotel.
2019년 12월에 8박 숙박함
답변 제공: SuzannaC 님, 2020년 2월 4일
Thank you for choosing to stay with us at Fraser Residence Orchard, Singapore! We appreciate the time you have taken to share your review and apologise for the shortfall. We have since shared your review with the team and stressed the importance of delivering consistent service and maintaining our standards. Thanks again and we certainly look forward to welcoming you back for another different experience. Sincerely Suzanna Chan Resident Manager Fraser Residence Orchard, Singapore

10/10 - 훌륭해요

Kai 님, Hong kong

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
the place is located near to orchard road and is super convenient. The maintenance of the serviced apartment has been fantastic and so many stuff inside the place look so brand new to me
2019년 12월에 8박 숙박함
답변 제공: SuzannaC 님, 2020년 1월 2일
Dear Kai Thank you for choosing to stay with us at Fraser Residence Orchard, Singapore! We are delighted that you loved the location and facilities of the property. We certainly look forward to welcoming you back. Sincerely Suzanna Chan Resident Manager Fraser Residence Orchard, Singapore

8/10 - 좋아요

Sandra

가족 여행
Below our expectations
Ok as a 4star service apartment. .Prior to the reservation, I've checked comments of other guests and believed it's an excellent service residence. Actually I should recognize the experience we have had is below our expectations. The reception young lady rarely has a smile. When calling a taxi, we waited for more than 20 minutes, she did not tell us the first cab was cancelled and a second was called even though I talked to her 3 3 times to check and check again because it's quite late for our concert. We would not come back again next year.
2019년 12월에 7박 숙박함
답변 제공: SuzannaC 님, 2019년 12월 23일
Dear Ms Sandra Thank you for choosing to stay with us at Fraser Residence Orchard, Singapore! We appreciate the time you have taken to share your feedback and would defintely share with the team to ensure a better experience next time. We look forward to having another opportunity to welcoming you back for another different experience. Sincerely Suzanna Chan Resident Manager Fraser Residence Orchard, Singapore

10/10 - 훌륭해요

Lisa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Frukosten var sparsmakad, i övrigt inget att klaga på.
2019년 12월에 8박 숙박함
답변 제공: SuzannaC 님, 2019년 12월 23일
Dear Lisa Thank you for choosing to stay with us at Fraser Residence Orchard, Singapore! We are delighted that you have enjoyed the stay and loved the breakfast. We certainly look forward to welcoming you back. Sincerely Suzanna Chan Resident Manager Fraser Residence Orchard, Singapore

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Breakfast choice is limited and should be improved
2019년 11월에 8박 숙박함
답변 제공: SuzannaC 님, 2019년 12월 23일
Thank you for choosing to stay with us at Fraser Residence Orchard, Singapore! We appreciate your feedback about breakfast and apologise that we did not meet your expectation. We certainly look forward to welcoming you back. Sincerely Suzanna Chan Resident Manager Fraser Residence Orchard, Singapore

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 11월에 7박 숙박함
답변 제공: SuzannaC 님, 2019년 12월 7일
Thank you for choosing to stay with us at Fraser Residence Orchard, Singapore! We appreciate your ratings and certainly look forward to welcoming you back.. Sincerely Suzanna Chan Resident Manager Fraser Residence Orchard, Singapore

10/10 - 훌륭해요

YY

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing
Amazing place and staff. So attentive to our needs especially travelling with an elderly in a wheelchair. Everywhere was wheelchair accessible. Rooms were quiet. Washing machine/dryer was used 3 times during our stay and so glad we had it. Location was good for shopping. Supermarket is not nearby but a short taxi ride away. Breakfast selection was adequate to start the day. With so many food places yet to try you do not want to eat too much in the first place. Highly recommend and hope to come back soon. Thank you to everyone who made our stay memorable
2019년 11월에 9박 숙박함
답변 제공: SuzannaC 님, 2019년 12월 16일
Dear YY Thank you for choosing to stay with us at Fraser Residence Orchard, Singapore! We are delighted that you have had an amazing stay experience and the area was easily accessible. We are grateful for your recommendation of the property and can't wait to welcome you and your family back soon. Wishing you a Blessed Christmas & Happy New Year! Sincerely Suzanna Chan Resident Manager Fraser Residence Orchard, Singapore

10/10 - 훌륭해요

Peter&Sam 님, California

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
It was ideally located, easily access to shoppers' paradise "Orchard Road" and the MRT. The property was totally prefabricated, rooms were cleaned on a daily basis. Excellent free breakfast in a garden setting and the staffs were extremely friendly and helpful! We hope to stay there again soon!
2019년 10월에 10박 숙박함
답변 제공: SuzannaC 님, 2019년 11월 18일
Dear Peter & Sam Thank you for choosing to stay with us at Fraser Residence Orchard, Singapore! We are delighted that you love the location and facilities of the property. We certainly look forward to welcoming you back and be of service to you. Sincerely Suzanna Chan Resident Manager Fraser Residence Orchard, Singapore

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good Place, Highly Serviced
Nice Serviced Apartments right off of Orchard Road. Friendly staff with a nice pool. Just a word of advice make sure your room has a Do Not Disturb sign. If not, then ask for one. If you do not put it on they will come knocking everyday (not that it is a bad thing, it helps when they are adamant about cleaning, but it does not help if you want to sleep in after a long flight). I was very tired after a long flight and did not think to put the sign on or look for one and I definitely got a call the next day about cleaning the room. Once I got a "Do Not Disturb" sign the calls and knocking went away. They definitely honor the sign. That was the worst of it. Definitely recommend staying here. I would stay here again! Amenities are wonderful! Stove top, oven/microwave combo, laundry machines, Bose speaker. Great place to kick back and relax. Breakfast was good too.
2019년 10월에 12박 숙박함
답변 제공: SuzannaC 님, 2019년 11월 8일
Thank you for choosing to stay with us at Fraser Residence Orchard, Singapore! We are grateful to you for sharing the review. We deeply appreciate your strong recommendation of the property and can't wait to welcome you back any sooner. Sincerely Suzanna Chan Resident Manager Fraser Residence Orchard, Singapore

8/10 - 좋아요

Mandeep Singh

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable for a young family
The place is comfortable... 10 minutes walk from Orchard Road... Nice huge 4ft Swimming pool. The Apartment was well furnished, with all basic amenities and Kitchen equipment. Bedsheets and Towels are not replaced daily. Also Housekeeping cleaning service could do a better job. Breakfast is a very limited selection unlike a hotel, but adequate with eggs/breads/cheese/cold-cuts/fruits etc Overall, it met our expectations and we would probably stay here again...
2019년 10월에 7박 숙박함
답변 제공: SuzannaC 님, 2019년 11월 8일
Dear Mr Singh Thank you for choosing to stay with us at Fraser Residence Orchard, Singapore! We are grateful to you for sharing the review. We are glad to have met your expectation and look forward to welcoming you back soon. Sincerely Suzanna Chan Resident Manager Fraser Residence Orchard, Singapore

10/10 - 훌륭해요

Bernard 님, Manila

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very close to Orchard Road but peaceful & quite. A lot of trees & greens.
2019년 10월에 6박 숙박함
답변 제공: SuzannaC 님, 2019년 11월 8일
Dear Bernard Thank you for choosing to stay with us at Fraser Residence Orchard, Singapore! We are delighted that we are able to provide you with the peaceful and quiet environment and the location had worked well for you. We certainly look forward to welcoming you back anytime. Sincerely Suzanna Chan Resident Manager Fraser Residence Orchard, Singapore

10/10 - 훌륭해요

JeffTamsett

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The quality of the accommodation was excellent , great location and facilities. The staff were very cooperative and would assist you where ever possible.
2019년 10월에 12박 숙박함
답변 제공: SuzannaC 님, 2019년 11월 8일
Dear Mr Tamsett Thank you for choosing to stay with us at Fraser Residence Orchard, Singapore! We are grateful to you for sharing the review and appreciate your compliments on the quality of accommodation, great location and facilities. We can't wait to welcome you back to be of service to you soon. Sincerely Suzanna Chan Resident Manager Fraser Residence Orchard, Singapore

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hot Water Service ran cold after one shower. Unable to adjust, Bathroom mirror insufficiently lighted. Insufficient for applying make-up or shaving. No full length mirror provided. Shower water runoff into bathroom caused puddles in bathroom proper. No power point in bathroom for hair dryer. No USB power points provided. We consider the above minor issues as overall the apartment was very comfortable and well equipped and the apartment was very new. Service and breakfast staff were very good.
2019년 10월에 7박 숙박함
답변 제공: Suzanna C 님, 2019년 10월 26일
Dear Mr Gioia Thank you for choosing to stay with us at Fraser Residence Orchard, Singapore! We are delighted to know of your wonderful stay experience and appreciate your constructive feedback as well. We can't wait to convey your compliments to our housekeeping and Food & Beverage Team for their excellent services. We certainly look forward to welcoming you back. Sincerely Suzanna Chan Resident Manager Fraser Residence Orchard, Singapore

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
毎日 気持ちよく快適に過ごせた。朝食が特によかった。
2019년 10월에 6박 숙박함
답변 제공: SuzannaC 님, 2019년 10월 26일
Thank you for choosing to stay with us at Fraser Residence Orchard, Singapore! We appreciate the time you have taken to share your feedback. We look forward to welcoming you back soon for a longer stay. Sincerely Suzanna Chan Resident Manager Fraser Residence Orchard, Singapore

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fabulous property, beautiful swimming pools, well located. A serene oasis at the end of a busy day. The only con was the hairdryer has no plug in the bathroom and has a short cord, so could only use plug in kitchen and no mirror.
2019년 10월에 7박 숙박함
답변 제공: Suzanna C 님, 2019년 10월 16일
Thank you for choosing to stay with us at Fraser Residence Orchard, Singapore! We are glad to be able to provide you with the serene environment which you deserve after a long day. We appreciate your valuable feedback and certainly look forward to welcoming you back soon. Sincerely Suzanna Chan Resident Manager Fraser Residence Orchard, Singapore

8/10 - 좋아요

ESTELA

2019년 10월에 7박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I cannot fault the property. Staff were pleasant to talk to. I had an issue was it was rectified immediately.
2019년 9월에 8박 숙박함
답변 제공: Suzanna C 님, 2019년 10월 16일
Thank you for choosing to stay with us at Fraser Residence Orchard, Singapore! We are delighted to know of your positive stay experience and the issues you have encountered were addressed immediately. We certainly look forward to welcoming you back! Sincerely Suzanna Chan Resident Manager Fraser Residence Orchard, Singapore

10/10 - 훌륭해요

Marlon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fab Fresh Fraser Finely Furnished
Lovely relaxing property away from the hustle and bustle yet only a 10 minute walk from Orchard Road. Nice new lookingrooms with high end furnishings.
2019년 9월에 6박 숙박함
답변 제공: SuzannaC 님, 2019년 9월 18일
Dear Marlon Thank you for choosing to stay with us at Fraser Residence Orchard, Singapore. We are delighted to be able to provide you with a relaxing stay experience. We certainly look forward to welcoming you back. Sincerely Suzanna Chan Resident Manager Fraser Residence Orchard, Singapore

10/10 - 훌륭해요

Bodong

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent place for a short stay in Singapore
This is definitely an excellent place for a short stay in Singapore. We are a family of 3 from Mainland China. Upon arriving, we felt the warmness of the front desk. I want to especially talk about the breakfast. We were offered with the complimentary breakfast, and the breakfast was so nice. We felt the warmness of the breakfast service, just as at home. Special thanks to Angie and Carol, who were so nice and so warm-hearted. Talking about the room, the room is big and brand new. Everything is fine. I will definitely come back next time. Again thanks to everyone in the apartment.
2019년 8월에 10박 숙박함
답변 제공: Suzanna C 님, 2019년 9월 16일
Dear Bodong Thank you for choosing to stay with us at Fraser Residence Orchard, Singapore! We are delighted to be able to extend the warmth hospitality which you and your family deserved. We are so encouraged by your compliments to our Food & Beverage Team Angie and Carol whom have been exceptional in their services. We certainly look forward to welcoming you and your family back soon! Sincerely Suzanna Chan Resident Manager Fraser Residence Orchard, Singapore

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
excellent service, clean and new apartment nearby the Orchid station and bus stop and easier to reach Santos, small india...... nice service by staff and certianly will stay again if go Singapore
2019년 8월에 6박 숙박함
답변 제공: SuzannaC 님, 2019년 9월 17일
Thank you for choosing to stay with us at Fraser Residence Orchard, Singapore! We are delighted that you loved the location and facilities of the property and our services have exceeded your expectation. We certainly look forward to welcoming you back. Sincerely Suzanna Chan Resident Manager Fraser Residence Orchard, Singapore

10/10 - 훌륭해요

GB 님, Canada

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location was excellent for walking, shopping, MRT, restaurants, etc. Residence was spotless, infinity pool was amazing, staff was extremely friendly and helpful. Overall one of the nicest places we have stayed.
2019년 8월에 8박 숙박함
답변 제공: Suzanna C 님, 2019년 9월 16일
Dear GB Thank you for choosing to stay with us at Fraser Residence Orchard, Singapore! We are delighted that you loved the location and facilities of the property. We certainly look forward to welcoming you back for another wonderful experience. Sincerely Suzanna Chan Resident Manager Fraser Residence Orchard, Singapore

8/10 - 좋아요

실제 이용하신 고객

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Chosen due to its proximity to shopping (Orchard Rd), public transport (Orchard MRT), and food plus in room laundry facility (washer/dryer combo). Property is newly refurbished serviced apartments that started operation in April 2019 - great care is taken on the property everyday with the cleaning and maintence of the property. Breakfast served daily but food options are limited may be worth taking a visit to the grocery eg Marks & Spencers or Takashimaya for groceries.
2019년 8월에 7박 숙박함
답변 제공: Suzanna C 님, 2019년 9월 16일
Thank you for choosing to stay with us at Fraser Residence Orchard, Singapore! We are delighted that you loved the location and facilities of the property. We appreciate the recognition given on the great care in maintaining the property and will certainly work on those areas highlighted as well. We certainly look forward to welcoming you back for another experience. Sincerely Suzanna Chan Resident Manager Fraser Residence Orchard, Singapore

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice easy location and helpful staff. Room very comfortable and enjoyable.
2019년 8월에 6박 숙박함
답변 제공: SuzannaC 님, 2019년 8월 25일
Thank you for choosing to stay with us at Fraser Residence Orchard, Singapore! We are delighted that you loved the location and found the staff to be helpful. We certainly look forward to welcoming you back for another comfortable and enjoyable stay experience. Sincerely Suzanna Chan Resident Manager Fraser Residence Orchard, Singapore

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 8월에 9박 숙박함
답변 제공: SuzannaC 님, 2019년 8월 25일
Thank you for choosing to stay with us at Fraser Residence Orchard, Singapore! We are delighted to receive your wonderful ratings. We certainly look forward to welcoming you back soon. Sincerely Suzanna Chan Resident Manager Fraser Residence Orchard, Singapore

8/10 - 좋아요

Salam

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I have booked the apartment with this much money because they mentioned in the room facilities it is smoking and non smoking property, but when I reach the hotel the reception staff surprised me that smoking is not allowed which not acceptable. I have discussed this issue with them then one guy is called Chris gave me an option either to proceed with check in with out smoking in the room or to cancel the booking after staying for the first night only and the time at that moment was 10.45 PM.
2019년 8월에 8박 숙박함

10/10 - 훌륭해요

Stepan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent
Everything was perfect - friendly staff, nice and new fully furnished room, swimming pool, gym, nice view and convenient location. I will stay there again.
2019년 7월에 8박 숙박함
답변 제공: SuzannaC 님, 2019년 8월 15일
Dear Stepan Thank you for choosing to stay with us at Fraser Residence Orchard, Singapore! We are delighted that you loved the location, facilities and services of the property. We certainly look forward to welcoming you back. Sincerely Suzanna Chan Resident Manager Fraser Residence Orchard, Singapore

10/10 - 훌륭해요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
フレンドリーで、とても良くしてもらいました。
2019년 6월에 21박 숙박함
답변 제공: Suzanna C 님, 2019년 7월 28일
Thank you for choosing to stay with us at Fraser Residence Orchard, Singapore! We are delighted that you loved the property and the friendly services. We certainly look forward to welcoming you back soon. Sincerely Suzanna Chan Resident Manager Fraser Residence Orchard, Singapore

10/10 - 훌륭해요

실제 이용하신 고객

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything about the property was top notch, from amenities to service to decor. Less than 5 minutes to the closest bus stop and 10 minutes to Orchard MRT, this serviced apartment hotel was super convenient.
2019년 6월에 7박 숙박함
답변 제공: Suzanna C 님, 2019년 7월 28일
Thank you for choosing to stay with us at Fraser Residence Orchard, Singapore! We are delighted to have received your generous compliments. We certainly look forward to welcoming you back soon. Sincerely Suzanna Chan Resident Manager Fraser Residence Orchard, Singapore

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great clean service apt
Great location and newly renovated service apt with kitchenette and w/d. Only problem is the housekeeping was lacking. Came intermittently and didn’t leave enough laundry detergent, water or shampoo. Had to ask for these items several times. What the worst was the long HAIR left in one of the bowls in the kitchen drawer and the dirt in tub.
2019년 6월에 13박 숙박함
답변 제공: Suzanna C 님, 2019년 7월 28일
Thank you for choosing to stay with us at Fraser Residence Orchard, Singapore! We are delighted that you loved the location and facilities of the property. We appreciate the time you have taken to highlight the areas and have taken necessary steps to rectify the situation. We certainly look forward to welcoming you back for another different experience. Sincerely Suzanna Chan Resident Manager Fraser Residence Orchard, Singapore

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location is actually very close to ION and Isetan at Orchard Road. There's a bus stop right outside of the hotel along the main street. Bus 54 goes to Clark Quey and China Town. Overall, we had a pleasant stay.
2019년 6월에 12박 숙박함
답변 제공: SuzannaC 님, 2019년 6월 30일
Thank you for choosing to stay with us at Fraser Residence Orchard, Singapore! We are delighted that you loved the location and had a pleasant stay. We certainly look forward to welcoming you back soon. Sincerely Suzanna Chan Resident Manager Fraser Residence Orchard, Singapore