Bonjour Sangho, Tropical greetings from Sofitel Singapore Sentosa Resort and Spa! First, with deep gratitude, we would like to thank you for your support, and for selecting our resort as your preferred holiday destination. Thank you for making our day and for going out of your way to connect with us through Expedia. I am excited to share your heartwarming feedback with our team. It is reviews such as yours that make being a part of the Sofitel Singapore Sentosa Resort and Spa family so rewarding. Thank you again for sharing your experience, and we are looking forward to welcome you in the near future for another magnifique experience.

Bonjour Guest, Tropical greetings from Sofitel Singapore Sentosa Resort and Spa! We are absolutely thrilled to read that you have scored maximum points for the overall experience from the arrival to your farewell. It is a great pleasure to know that our guests were really enjoying your stay with us and I am so delighted to learn that our exceptional service is the reason for your magnifique experience in our resort. I will make sure that your kind words will be shared with all the team to further inspire them. Also, we sincerely do apologize in regards to the beach access closure as we are undergoing renovations to improve on the condition of the staircase. Thank you again for sharing your experience, and we are looking forward to welcoming you back for another flawless experience. Sincerely yours, Piotr Kupiec General Manager

Bonjour Guest! Tropical greetings from Sofitel Singapore Sentosa Resort and Spa! First, with deep gratitude, we would like to thank you for your support, and for selecting our resort as your preferred holiday destination. Thank you for making our day and for going out of your way to connect with us through Expedia. I am excited to share your heartwarming feedback with our team. It is reviews such as yours that make being a part of the Sofitel Singapore Sentosa Resort and Spa family so rewarding. Thank you again for sharing your experience, and we are looking forward to welcoming you in the near future for another magnifique experience. Sincerely yours, Piotr Kupiec General Manager

Bonjour Guest, Tropical greetings from Sofitel Singapore Sentosa Resort and Spa! We very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Piotr Kupiec General Manager

Bonjour, We very much appreciate your comments regarding your stay at the Sofitel Singapore Sentosa Resort & Spa. It is always a pleasure to receive the feedback from our guests. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sheeva Richard Guest Experience Director

Bonjour, Thank you so much for your feedback, we are really sorry to know that your stay experience did not meet your expectation, indeed in that period of time we have limited of double bed, once again please accept our most profound apologies and rest assured that we will improve this point to avoid similar thing from happening again. Thank you so much. Best regards, Sheeva Richard Guest Experience Director

Thank you for taking the time to tell us about your experience at the Sofitel Singapore Sentosa Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warmest regards, Sheeva Richard Guest Experience Director

Bonjour, We highly appreciate the time that you have spared to leave a review of your experience at Sofitel Singapore Sentosa Resort and Spa. We are glad to know that you an excellent stay in our resort. Your stay did coincide with one of the busiest periods in Singapore, which at times may have caused a few delays, such as check-in. We are sorry your experience was not flawless. We will continue to improve our check-in process and do thank you for your patience. Your wonderful comments mean so much to all of us and we hope to be given the pleasure of welcoming you back in the very near future to your home away from home. Sincerely yours, Piotr Kupiec General Manager

Bonjour! Thank you for sharing your feedback with us. We appreciate it very much and looking forward to welcome you back here again soon! With very best regards, Frederik Deman (General Manager)

Bonjour! Thank you for your ratings and sharing with us. We look forward to welcome you back again soon! With very best regards, Frederik Deman (General Manager)

Bonjour! Thank you for sharing your ratings with us. We appreciate and looking forward to welcome you back again soon. With very best regards, Frederik Deman (General Manager)

Bonjour! Thank you for sharing your feedback with us. We look forward to welcome you again soon! With best regards, Frederik Deman (Hotel Manager)

Bonjour! On behalf of the Hotel, thank you for taking your time to share your review regarding your stay at now re-branded Sofitel Singapore Sentosa Resort & Spa. I will share it to all as it serves as a very important learning point for us to continuously strive to improve the quality of our services to all our valued guests. Thank you again for sharing. I am optimistic that despite some of the unfortunate shortfall, with your kind generosity that I can look forward to better serve you again! With very best regards, Frederik Deman (Hotel Manager).

Bonjour! On behalf of the Hotel, thank you for taking your time to share your review regarding your stay at The Singapore Resort & Spa Sentosa, Managed By Accor. Have a Magnifique day ahead! With very best regards, Frederik Deman.

Bonjour! On behalf of the Hotel, thank you for taking your time to share your review regarding your stay at The Singapore Resort & Spa Sentosa, Managed By Accor. Have a Magnifique day ahead! With very best regards, Frederik Deman.

Bonjour! On behalf of the Hotel, thank you for taking your time to share your review regarding your stay at The Singapore Resort & Spa Sentosa, Managed By Accor. I look forward to welcome you again once the renovation is completed and rebranded as Sofitel Singapore Sentosa Resort & Spa. Have a Magnifique day ahead! With very best regards, Frederik Deman (Hotel Manager).

Bonjour! On behalf of the Hotel, thank you for taking your time to share your review regarding your stay at The Singapore Resort & Spa Sentosa, Managed By Accor. I look forward to welcome you again once the renovation is completed and rebranded as Sofitel Singapore Sentosa Resort & Spa. Have a Magnifique day ahead! With very best regards, Frederik Deman.