The staff seemed to consider me a burden rather than a guest . My wife called front desk and asked for password for wi-fi. My wife received a gruff, "It is in your "packet" Well we looked all over for a packet, there was none. Finally we looked at the back of the envelope the key was in . There was the password www, aerostay . Which was the wifi name but not the password, My plane had been delayed coming in, it had been a long day and this was not acceptable, The morning help was just plain gruff.