로비

컴포트 스위트 수폴스 여행 후기

2.5 out of 5
컴포트 스위트 수폴스
3208 S Carolyn Ave, Sioux Falls, SD

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 857개 이용 후기 중 313개" "
평점 8 - 좋아요. 857개 이용 후기 중 297개" "
평점 6 - 괜찮아요. 857개 이용 후기 중 126개" "
평점 4 - 별로예요. 857개 이용 후기 중 80개" "
평점 2 - 너무 별로예요. 857개 이용 후기 중 41개" "

8.0/10

청결 상태

8.2/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

Rick

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay at an affordable price. Facility and grounds are well-maintained. Repeat visitor and will stay there again.
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 26일
Dear Rick, Thank you for choosing Comfort Suites Sioux Falls for your stay. We're thrilled to hear that you had a great experience with us and that you found our facilities well-maintained. We appreciate your loyalty as a repeat visitor, and we look forward to welcoming you back for another enjoyable stay.

2/10 - 너무 별로예요

Ranae

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Roaches.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 14일
Dear Ranae,Thank you for sharing your feedback. It's concerning to learn about your experience. Rest assured, our team will promptly look into this matter and address it appropriately. We're committed to providing a comfortable environment for all our guests and hope to have the opportunity to welcome you back for a much-improved stay.

8/10 - 좋아요

Erica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Stayed for a quick overnight stay driving across the country. Only thing I did not like; I wish there was a microwave in the room. Other than that the room was spacious with a comfortable bed.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 8일
Dear Erica,Thank you for your recent stay at Comfort Suites Sioux Falls. We're delighted to hear that you found your accommodations to be clean and comfortable. Rest assured, your suggestion regarding the microwave will be taken into consideration for future improvements. Your comments are appreciated, and we look forward to your next visit.

10/10 - 훌륭해요

Lori

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
👍
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 1일
Dear Lori,Thank you for your review and for giving us a perfect rating! We're delighted you thoroughly enjoyed your recent experience, and we hope to have the pleasure of your company again soon.

10/10 - 훌륭해요

Ebony

2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Adrian

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Rick

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The price was reasonable. Rooms and lobby are clean. Bathroom could stand to be re-caulked. Outside trash cans were overflowing.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 26일
Dear Rick,Thank you for choosing Comfort Suites Sioux Falls. It's great to know you found our pricing reasonable and that our rooms and lobby were clean. We also appreciate your observations on the bathroom and the outside bins. Rest assured, we're addressing these points to ensure a more pristine environment. We look forward to welcoming you back for an even more satisfying stay.

8/10 - 좋아요

Lori

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 15일
Dear Lori,We're thrilled you had a positive stay. Your comfort is our priority, and we're delighted it reflected throughout your visit. We look forward to welcoming you back to Comfort Suites Sioux Falls for another great experience.

10/10 - 훌륭해요

Stephen

2024년 2월에 3박 숙박함

8/10 - 좋아요

Debra

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not great parking The front desk gal was great. Needed to switch rooms and she was very accommodating. Loud noise coming from the room above and went right up to speak to them. She was great!
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 4일
Dear Debra,Thank you for taking a moment to review your recent stay. While we regret the inconvenience you experienced with your room, we're pleased to note our dedicated front desk agent was able to promptly accommodate a switch. Your feedback about parking will be shared internally for further consideration. It was a pleasure having you here, and we hope you return soon.

10/10 - 훌륭해요

Vickie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Ronald

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay. Room was very nice. It was a suite. We will stay there again when we are in the area.
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 1일
Dear Ronald,At Comfort Suites Sioux Falls, your comfort is our pleasure! We are so happy you enjoyed our accommodations, and we trust our team took great care of you. We can't wait to see you again!

8/10 - 좋아요

Anatoliy

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
For the price it was a nice hotel. Bed was comfortable and room was clean
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 19일
It brightens our day to know that you had a fantastic stay at Comfort Suites Sioux Falls! We trust you had a relaxing and cozy visit, and it's wonderful that our clean accommodations were up to your standards. Thank you for your review, and we hope to serve you again soon.

8/10 - 좋아요

LISA

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Clean reasonably priced.
The facility is clearly older, But it is clean. Breakfast was good And staff was very accommodating.
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 16일
Dear Lisa,Thank you for complimenting our kind team, clean facilities, and tasty breakfast. We are glad you chose to stay with us at Comfort Suites Sioux Falls, and we look forward to your next visit!

2/10 - 너무 별로예요

Sandra

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Linda

2024년 1월에 1박 숙박함

8/10 - 좋아요

Thomas

2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

Chris

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Kate

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We enjoyed that the staff and everyone was very friendly and helpful
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 27일
Dear Kate,Hearing that you had the welcoming, comfortable time we aim to provide makes our day. Thank you for sharing your positive experience and highlighting our friendly service. We cannot wait to welcome you back for another fantastic time. Until then, we wish you well.

10/10 - 훌륭해요

Grant

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Ricardo

2023년 12월에 2박 숙박함

8/10 - 좋아요

Kirk

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Margaret

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Jessica

2023년 11월에 1박 숙박함

8/10 - 좋아요

Mike

2023년 11월에 1박 숙박함

4/10 - 별로예요

William

가족 여행
별로예요: 숙박 시설 상태 및 시설
The staff was adequate. The breakfast tolerable. The eggs didn't taste like real eggs. Everything about the property seemed musty. Window in my room had lots of water build up inside. While I've stayed in worse, this was below the standards I expect from Comfort Sweets. It is unlikely I'll stay here again. For over $130.00, i expect much better.
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 15일
Dear William,Thank you for choosing to be our guest in Sioux Falls. It's unfortunate to learn about aspects that fell below your expectations and ours. Our team will check the window in your room for repairs. We appreciate the valuable feedback, which will be used for our updates coming soon. We hope you will give us another try to experience our positive changes.

10/10 - 훌륭해요

Morris 님, Rapid City

2023년 11월에 1박 숙박함

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Justin

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Julia

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I checked in with my service dog, and in direct violation of the ADA I was asked for her license and told they had to charge me anyway. When questioned she told me she wasn't charging me. The room looks fine but has a strong odor of bleach. My eyes are stinging a little bit so far I'm breathing on.
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 24일
Dear Julia,Thank you for taking the time to share your insightful feedback. We encourage our guests to notify us of any issues they encounter so we may have the opportunity to find a solution for them. We apologize that our accommodations did not meet all of your expectations and are sorry that some of our staff asked you inappropriate questions about your service dog. I have passed this along to upper management so they will be made aware of your comments. It would be an honor to be given another chance to provide you with the stay you expected and deserve.

8/10 - 좋아요

Pete

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Service was a little slow.
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 20일
Dear Pete,Thank you for your review. We're pleased to note that you were satisfied with your overall experience. Your feedback will be shared internally to ensure our high standards of hospitality are being met. It was a pleasure having you here, and we hope you return soon.

8/10 - 좋아요

Randy 님, Forest Hills

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient location
2023년 10월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 10일
Dear Randy,Thank you for choosing to stay with us at Comfort Suites Sioux Falls. Our goal is to provide every guest with a wonderful experience, and we trust you were able to enjoy your visit. It's great to read our location was convenient for your needs. If there was anything we could have done differently to improve your trip, please don't hesitate to reach back out. The pleasure was all ours, and we hope you'll choose us again in the future.

8/10 - 좋아요

Camille

2023년 10월에 1박 숙박함

8/10 - 좋아요

Nicole

Last minute hunt to find a tool that wouldn’t kill my bank account led me here. Check in was easy. The lobby just had a fire place looking area with 2 tall back chairs - no tv or entrainment of any sort for order waiting guests. We walked in the back entry and I immediately noticed how dirty the stairs looked. Walked in our room and it was a sauna (93 degrees outside temp) and air was not on in the room. Thankfully it quickly cooled down. Hard wood floors through the entire room was different but not bad. Went for a dip in the pool… no clean pool towels. Standing water all around the pool area. The top part of the inside of the pool is so dirty someone else at some time etched in the words “clean this pool”. Breakfast was good. The juice machine was broken with no sign on it. Just a pitcher of orange juice sitting on the counter for anyone who didn’t want coffee or milk. Room for improvement in the cleaning department for sure otherwise, thankful to have somewhere to rest our heads for a night.
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 5일
Dear Nicole,We appreciate you choosing Comfort Suites Sioux Falls and taking the time to share your feedback. We're glad you found our check-in process easy and enjoyed breakfast. Apologies for the issues you encountered during your visit, we will address these concerns to ensure improvements are made. Thank you for staying with us, and we hope to have the opportunity to provide you with a more satisfying experience in the future.

6/10 - 괜찮아요

Katina

2023년 9월에 1박 숙박함

8/10 - 좋아요

Jessica

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was nice. Was modern but beat up a bit in places. But satisfied our needs
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 10월 1일
Dear Jessica,Thank you for letting us know about your visit to Comfort Suites Sioux Falls. It is good to hear that our accommodations met your needs, and we appreciate your feedback about how we could have improved your experience. We hope you will come back and see us again in the future.

8/10 - 좋아요

Russell

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 9월에 2박 숙박함

4/10 - 별로예요

Susan

연인과의 여행
Room in less than average condition. Two lamps and their outlets didn’t work, hair found in the bathtub. Breakfast was good. We called the front desk about the lamps but the gal working there said there was nothing she could do. Very disappointing! Won’t stay there again!
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Heather

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms were clean.
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 25일
Thank you so much for choosing to stay with us at Comfort Suites Sioux Falls. We are thrilled to learn you had such a pleasant stay and appreciated our property. We hope to see you again soon, as it was a pleasure having you.

4/10 - 별로예요

Lisa

별로예요: 청결 상태, 숙박 시설 상태 및 시설
parking lot not well lite, dirty hallway, refrigerator in room open and leaking all over floor, hair in tub. did not stay, requested refund and found other accommodations.
2023년 9월에 3박 숙박함
답변 제공: General Manager 님, 2023년 9월 19일
Dear Lisa,Thank you for taking the time to share your honest feedback. We are always seeking to improve, and your constructive feedback is helpful. It is our intention to provide our guests with well-maintained accommodations and facilities on all occasions, and we are very sorry to hear about the concerns that you had. Our maintenance and housekeeping teams will be alerted to these matters to ensure they are rectified promptly. It is our hope that you will give us another opportunity in the future to change your lasting impression.

8/10 - 좋아요

Carla

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Staff was extremely nice room was nice hotel needed some upgrades and carpet in the hallway very worn
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 17일
Dear Carla,Thank you for choosing Comfort Suites Sioux Falls and for sharing your kind review. We are happy to know you were impressed with our wonderful staff and nice accommodations, and we look forward to welcoming you back on future visits to the area.

6/10 - 괜찮아요

Kyle

출장 여행
좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
Be careful of checkin process
They wouldn’t let me check-in without making a paper copy of my drivers license. In today’s ID theft world, this is such a poor practice. Hotels check ID to verify it is the actual person checking in… not to make a copy of the license. Nor would they confirm how they shred it later.
2023년 9월에 1박 숙박함
답변 제공: General Manager 님, 2023년 9월 17일
Dear Kyle, Thank you for your review. It was a pleasure having you as our guest recently. Please accept our apologies for any inconvenience caused by our policies. We'll be sure to share your feedback internally for further consideration. Take care, and we hope you enjoyed your time in Sioux Falls.

10/10 - 훌륭해요

Susan

좋아요: 직원 및 서비스
2023년 9월에 3박 숙박함

10/10 - 훌륭해요

Dayna

2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Mark

가족 여행
2023년 9월에 1박 숙박함

8/10 - 좋아요

Linda

2023년 9월에 2박 숙박함

8/10 - 좋아요

Ralph

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함

4/10 - 별로예요

Kisha N

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Traveler Beware
Ok, well this was quite an adventure. And not a fun adventure! Keep in mind this hotel was OVER $100 so the families and I was expecting something in the mid descent range. When we arrived the hotel itself was rundown, and that ok. It was across the street from a strip club, and that’s okay—we were staying there during the week and didn’t notice any unseedy things. The first room they gave us the AC wasn’t working very well, it was muggy and the room reeked of cigarette smoke. They moved us. The second room AC didn’t work well either, but when we went to open the sofa bed for son it was COVERED IN WHITE MOLD I mean ALOT OF MOLD. We called down the front desk girl came up (with a paint roller??? Not sure what that was for) and when she saw it she was flabbergasted because there WAS NOTHING to explain away that. So we packed up and moved to another room. The room was dirty and I don’t think they have housekeeping staff (1. Didn’t see any ever in our two days. 2. We requested they to make beds and replace a mold shower curtain but all we got was 1 of beds made and no curtain) The front desk girl was nice and receptive but the entire experience was beyond acceptable. I hate when we get these crappy hotels we can’t leave because the response we get is “you purchased through a third party and we can’t process of refund”. So we had to stay at this hotel of horrors for two nights. So anyone looking for a place to stay in Sioux Falls, spend extra cash and find someplace else!!!
2023년 8월에 2박 숙박함
답변 제공: General Manager 님, 2023년 8월 29일
Dear Kisha,We would like to express our gratitude for sharing your experience with us. We understand that your stay was not up to your expectations, and we sincerely apologize for any inconvenience caused. Your feedback is highly appreciated as it helps us to improve. We take cleanliness and guest comfort seriously and will investigate the issues you have raised to address them promptly. Thank you for being so understanding, and we will work to enhance our services based on your valuable feedback.