4 개의 야외 수영장, 수영장 파라솔, 일광욕 의자
예약 가능 여부 확인

쉐라톤 소마 베이 리조트 여행 후기

5 out of 5
쉐라톤 소마 베이 리조트
Soma Bay, Soma Bay

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 194개 이용 후기 중 106개" "
평점 8 - 좋아요. 194개 이용 후기 중 64개" "
평점 6 - 괜찮아요. 194개 이용 후기 중 17개" "
평점 4 - 별로예요. 194개 이용 후기 중 4개" "
평점 2 - 너무 별로예요. 194개 이용 후기 중 3개" "

9.2/10

청결 상태

9.0/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

JOHN

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Definitely it is one of our best vacation spot from many places we visited. No humidity, no mosquitoes, good service and good food. Staff was very friendly, helpful and trying to please in every turn. The beach is clean and sandy. The sea is slightly cool (it was early April) when you enter but very nice afterwards. The weather was between 76 -82 around the clock! Some areas of the building are showing their ages. But still well maintained. The food was plenty and very tasty. Attention to details was very noticeable. How can you beat such a place 🙏🐟👋🥰 We are planning to come again for sure!👍👍👍👍🙏🙏❤️❤️❤️
2024년 3월에 8박 숙박함
답변 제공: Noha 님, 2024년 4월 6일
Dear Mr.John, Thank you for providing your feedback. We look forward to welcoming you back to Sheraton Soma Bay.Noha Kamel, Director of Quality Assurance

8/10 - 좋아요

Shujaatali

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We had one full day no hot water. No one came even after repeated calls. Yaseer in dinning supervisor was great.
2024년 1월에 4박 숙박함
답변 제공: Noha 님, 2024년 1월 16일
Dear Mr.Shujaatali, Thank you for providing feedback. Please accept my sincere apology for the water cut. I have notified the relevant department to take appropriate action.Noha Kamel, Director of Quality Assurance

10/10 - 훌륭해요

Amanda Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 7박 숙박함
답변 제공: Noha 님, 2023년 12월 26일
Dear Ms.Amanda, Thank you for providing your feedback. I look forward to welcoming you back to Sheraton Soma Bay.Noha Kamel, Director of Quality Assurance

10/10 - 훌륭해요

Mustafa

2023년 12월에 7박 숙박함
답변 제공: Noha 님, 2024년 1월 16일
Dear Mr.Mustafa, Thank you for providing your feedback. We look forward to welcoming you back to Sheraton Soma Bay.Noha Kamel, Director of Quality Assurance

10/10 - 훌륭해요

Mohamed

가족 여행
Excellent service at the reception, room, amenities including the restaurants and the beach.
2023년 11월에 11박 숙박함
답변 제공: Noha 님, 2023년 11월 21일
Dear Mr.Mohamed, Thank you for providing your feedback. We look forward to welcoming you back to Sheraton Soma Bay and wish you a wonderful day!Noha Kamel, Director of Quality Assurance

8/10 - 좋아요

Christine 님, Oberuzwil

연인과의 여행
좋아요: 편의 시설/서비스
Das Hotel ist in die Jahre gekommen. Personal super freundliche. Einrichtung sehr sauber. Lage super. Windsurcenter gutes Personal, Material könnte besser sein. Animation schlecht, nicht dem Klienten angepasst.
2023년 11월에 14박 숙박함
답변 제공: Noha 님, 2023년 11월 19일
Dear Ms.Christine, Thank you for providing feedback. We will soon be renovating the rooms. Regarding your note about the animation, I have shared it with the relevant department for corrective action.Noha Kamel, Director of Quality Assurance

10/10 - 훌륭해요

Alessandra

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wunderbarer Ort für Wassersport und Schnorcheln, grosszügige und gepflegte Anlage!
2023년 10월에 7박 숙박함
답변 제공: Noha 님, 2023년 11월 19일
Dear Ms.Alessandra, Thank you for participating in the survey. I look forward to welcoming you back to Sheraton Soma Bay.Noha Kamel, Director of Quality Assurance

10/10 - 훌륭해요

Mona

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Noha 님, 2023년 9월 28일
Dear Ms.Mona,I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assuranc

10/10 - 훌륭해요

Shereen

가족 여행
2023년 6월에 3박 숙박함
답변 제공: Noha 님, 2023년 6월 15일
Dear Ms.Shereen,I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assuranc

10/10 - 훌륭해요

Hala

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 2박 숙박함
답변 제공: Noha 님, 2023년 5월 21일
Dear Ms.Hala,I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assuranc

8/10 - 좋아요

Sharif

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 2박 숙박함
답변 제공: Noha 님, 2023년 4월 25일
Dear Mr.Sharif,I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assuranc

8/10 - 좋아요

Maria

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wir hatten eine Seniorsuite mit 79 m2 war super👌 Am Meer war alles tiptop. Nur der Service war mittelmessig in den Restaurants. Unkontrolliertes abräumen bevor mann fertig gegessen hat. Ideale Familienhotel😊
2023년 4월에 12박 숙박함
답변 제공: Noha 님, 2023년 4월 25일
Dear Ms.Maria,I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Please accept my sincere apology regarding the service, I have informed the manager of the restaurant about the service issue to apply a corrective action. Noha Kamel, Director of Quality Assurance

8/10 - 좋아요

Nadia

좋아요: 청결 상태, 직원 및 서비스
Breakfast was great , beach is wonderful,
2023년 4월에 4박 숙박함
답변 제공: Noha 님, 2023년 4월 24일
Dear Ms.Nadia,I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assurance

10/10 - 훌륭해요

Emiliya

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 4월에 8박 숙박함
답변 제공: Noha 님, 2023년 5월 16일
Dear Ms.Emiliya,I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assurance

10/10 - 훌륭해요

Josef

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ich wurde noch nie so gut behandelt als Allergiker. Jeden Abend wurde mir das Buffet erklärt und auf Wunsch spezielle Gerichte zubereitet. Auch ansonsten unglaublich professionelles und liebevoll freundschaftliches Personal, zu dem wir hoffentlich den Kontakt behalten können. Speziell hervorheben möchten wir einige Personen: Chefkoch Rafik Ali Alle weiteren Chefkochs Chef de Service Barman Ahmed Rashad Lifeguard Ahmed Sayed Barbary Mohammed Fathiy vom Team Housekeeping Dies sind nicht weniger als Freunde für uns nach nur einer Woche, wir wurden noch selten so gut behandelt. Auch sonst bekommt man von allen Angestellten immer ein Lächeln und freundliche Worte. Wann immer es Reklamationen von anderen Gästen gab, hatten wir das Gefühl, dass eher der Gast das Problem ist. Die Angestellten sind super geschult und lesen einem jeden Wunsch von den Lippen ab! Vielen Dank für diese Erfahrung. Bitte dem Hotel mitteilen.
2023년 4월에 8박 숙박함
답변 제공: Noha 님, 2023년 4월 21일
Dear Mr.Josef, I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assurance

6/10 - 괜찮아요

Leon

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
2023년 4월에 7박 숙박함
답변 제공: Noha 님, 2023년 5월 17일
Dear Mr.Leon, Please accept my sincere apology that we haven't your expectation, please can you advise more details regarding your rating, I wish you a great day. Noha Kamel, Director of Quality Assurance

10/10 - 훌륭해요

Dr. Sarah E.

2023년 4월에 10박 숙박함
답변 제공: Noha 님, 2023년 4월 18일
Dear Dr.Sarah, I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assurance

8/10 - 좋아요

Hossam

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The setting is magical. The hotel looks tired and needs refreshing. Management staff and housekeeping were excellent Restaurants staff, especially at breakfast, were not so good. They are under the impression that good service is being obsequious when they are actually ineffective.
2023년 4월에 1박 숙박함
답변 제공: Noha 님, 2023년 4월 18일
Dear Mr.Hossam, I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Please accept my sincere apology regarding the staff service at breakfast room. Noha Kamel, Director of Quality Assurance

10/10 - 훌륭해요

Rainer

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sehr perfekt und entspannt.
2023년 4월에 7박 숙박함
답변 제공: Noha 님, 2023년 4월 10일
Dear Mr.Rainer, I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assurance

10/10 - 훌륭해요

Mary

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I stayed in Sheraton Soma Bay 6 years ago and I was not impressed with the food and buffet. But this time its a totally different story. The buffet was fantastic and the service was amazing . Special thanks to the room attended Mohamed . Special thank you for Yasser "restaurants manager" he answered my questions . And most importantly to assistant Manager Monssef , he was very accommodating in all our requests. Mr. Monssef went over and above and made us feel welcomed .
답변 제공: Noha 님, 2023년 2월 26일
Dear Ms.Mary, I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assurance

8/10 - 좋아요

Ursula

2023년 2월에 1박 숙박함
답변 제공: Noha 님, 2023년 11월 19일
Dear Ms.Ursula, Thank you for participating in the survey. I look forward to welcoming you back to Sheraton Soma Bay.Noha Kamel, Director of Quality Assurance

10/10 - 훌륭해요

Marie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Un complexe assez grand mais avec beaucoup d'espaces. Hors saison tres agréable, peut-être chargé en saison. Situé dans une zone très securisée, de jour comme de nuit, l'accès à la zone de Soma Bay est fermé par des gardes. Notre chambre était agréable avec tout le confort nécessaire (literie excellente) peut-être un peu "old school" mais rien à redire. L'accès à la plage est immédiat et 5 minutes de marche permettent de rejoindre "the jetty" et de faire du snorkeling à l'intérieur du lagon ou juste à son bord extérieur sans accompagnement. Coraux et poissons variés et magnifiques, eau très claire. Côté nourriture, pour un français ça mérite encore un peu de progrès mais on trouve toujours quelque chose à manger de local et bon. Animation disponible mais non utilisée et pas gênante. En bref, un super lieu pour un séjour calme et reposant.
2023년 1월에 6박 숙박함
답변 제공: Noha 님, 2023년 2월 5일
Dear Ms.Marie, I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assurance

10/10 - 훌륭해요

Jesse

2022년 12월에 3박 숙박함
답변 제공: Noha 님, 2022년 12월 20일
Dear Ms.Jesse,I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assurance

8/10 - 좋아요

ladislav

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
nicht gefallen-muesste Flug ( Condor) extra anrufen, buchen...Zeitraubend...
답변 제공: Noha 님, 2022년 12월 18일
Dear Ms.Ladislav, I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assurance

10/10 - 훌륭해요

jenan h mikhayel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Super
It was amazing the staff are super friendly everybody’s helpful The ocean and the location is one of guide in the world the food and the service is excellent
2022년 12월에 2박 숙박함
답변 제공: Noha 님, 2022년 12월 11일
Dear Mr.Jenan, I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assurance

10/10 - 훌륭해요

serge

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
emplacement,plage,snorkling et plongée excellents bel hotel ,bons restaurants,personnels excellents
답변 제공: Noha 님, 2022년 11월 29일
Dear Mrs.Serge, I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assurance

6/10 - 괜찮아요

Matthias

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
Insgesamt akzeptable - das Fitness center ist nur ein Raum und lässt zu wünschen übrig. Personal, Strand und Buffets sind sehr gut. Wlan war grösstenteils nur schwer und über IT Support machbar - nicht zufriedenstellend !
답변 제공: Noha 님, 2022년 11월 28일
We thank you for your valuable feed back and for bringing the matter to our notice. At Sheraton Soma Bay, we strive to ensure our guests are well taken care of. Inspire of our best efforts, I do admit that at times we fall short of expectations. We are investigating the reasons for the shortfall and assure you that necessary corrective action will be taken to ensure that this does not reoccur.Please accept our sincerest apologies and we do hope you will give us another opportunity to serve you in future. Please do not hesitate to contact me if I can be of any further assistance.Yours sincerely,Noha Kamel, Director of Quality Assurance

10/10 - 훌륭해요

Aly

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 11월에 2박 숙박함
답변 제공: Noha 님, 2022년 11월 18일
Dear Mr.Aly, I'm happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assurance

8/10 - 좋아요

Hisham 님, Cairo

2022년 10월에 1박 숙박함
답변 제공: Noha 님, 2023년 5월 16일
Dear Mr.Hisham , I'm happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assurance

8/10 - 좋아요

Yvonne

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Zu Beginn unseres Aufenthaltes hatten wir uns mehrmals über Wassereinbruch in unserem Zimmer beschwert. Nach der vierten Rückmeldung konnten wir für die letzten zwei Nächte in ein anderes Zimmer umziehen. Es wurde uns sogar eine Suite zur Verfügung gestellt, was sehr nett war. Wir hatten einen super Aufenthalt. Personal, Essen, Anlage und Umgebung waren super. Gewünscht hätten wir uns, dass man unser Anliegen, mit dem Wasser im Zimmer, schon bei der ersten Rückmeldung ernst genommen hätte. Lediglich der Umzug in ein anderes Standard Zimmer hätte uns schon gereicht. Vielen Dank auch für die Rückmeldung auf mein letztes Feedback, was ich über ebookers.ch abgegeben habe. Wir hatten einen super Urlaub. Danke
2022년 10월에 7박 숙박함
답변 제공: Noha 님, 2022년 10월 25일
Dear Ms.Yvonne, I'm happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assurance

6/10 - 괜찮아요

Ibrahim

가족 여행
별로예요: 직원 및 서비스
I had a great experience about this hotel 3 years ago when I stayed there am not sure if management changed?! I recommended the hotel to my niece that was celebrating her honeymoon she just got married two weeks ago and that was my gift for her. I live in US and used my credit card for the payment I could easy dispute the charges however it is not my way. Unfortunately she complained about her stay and quality of the food even she complained to front desk who couldn’t help or at least offer to upgrade her room as kind of compensation . It is basic customer service. I thought it is better to write directly to the hotel instead of leaving bad reviews on trip advisor…etc looking forward to hear from the management
2022년 9월에 4박 숙박함
답변 제공: Noha 님, 2022년 10월 7일
Dear Mr.Ibrahim, We thank you for your valuable feed back and for bringing the matter to our notice. At Sheraton Soma Bay, we strive to ensure our guests are well taken care of. Inspire of our best efforts, I do admit that at times we fall short of expectations. We are investigating the reasons for the shortfall and assure you that necessary corrective action will be taken to ensure that this does not reoccur.Please accept our sincerest apologies and we do hope you will give us another opportunity to serve you in future. Please do not hesitate to contact me if I can be of any further assistance.Noha Kamel, Director of Quality Assurance

10/10 - 훌륭해요

Monika

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Personal allesamt super freundlich und hilfsbereit, Essen war immer gut und es gab genügend Auswahl um immer etwas zu finden was einem schmeckte.
2022년 9월에 7박 숙박함
답변 제공: Noha 님, 2022년 10월 3일
Dear Ms.Monika, I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assurance

10/10 - 훌륭해요

Tamer

2022년 5월에 7박 숙박함
답변 제공: Noha 님, 2023년 5월 16일
Dear Mr.Tamer, I'm happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assurance

8/10 - 좋아요

Sarah

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 8월에 6박 숙박함
답변 제공: Noha 님, 2023년 5월 16일
Dear Ms.Sarah, I'm happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assurance

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태
Over Crowded
Not too good experience this visit despite having better experiences before. Hotel overcrowded with no sufficient staff to serve specially on the beach & inside the restaurant.
2022년 8월에 3박 숙박함
답변 제공: Noha 님, 2022년 8월 23일
We thank you for your valuable feed back and for bringing the matter to our notice. At Sheraton Soma Bay, we strive to ensure our guests are well taken care of. Inspire of our best efforts, I do admit that at times we fall short of expectations. We are investigating the reasons for the shortfall and assure you that necessary corrective action will be taken to ensure that this does not reoccur.Please accept our sincerest apologies and we do hope you will give us another opportunity to serve you in future. Please do not hesitate to contact me if I can be of any further assistance.Yours sincerely,Noha Kamel, Director of Quality Assurance

2/10 - 너무 별로예요

Mohamed

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Awful experiance
It qas an awful experiance
2022년 8월에 4박 숙박함
답변 제공: Noha 님, 2022년 8월 21일
Dear Mr.Mohamed, We thank you for your valuable feed back and for bringing the matter to our notice. At Sheraton Soma Bay, we strive to ensure our guests are well taken care of. Inspire of our best efforts, I do admit that at times we fall short of expectations. We are investigating the reasons for the shortfall and assure you that necessary corrective action will be taken to ensure that this does not reoccur.Please accept our sincerest apologies and we do hope you will give us another opportunity to serve you in future. Please do not hesitate to contact me if I can be of any further assistance.Yours sincerely,Noha Kamel, Director of Quality Assurance

10/10 - 훌륭해요

Mohamed

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 4박 숙박함
답변 제공: Noha 님, 2022년 7월 27일
Dear Mr.Mohamed, I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assurance

8/10 - 좋아요

Amro

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We have had a great stay the room was very clean and hotel amenities
2022년 6월에 4박 숙박함
답변 제공: Noha 님, 2022년 7월 27일
Dear Mr.Amro, I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assurance

6/10 - 괜찮아요

EHAB

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The design of the hotel is unique, in the form of a beautiful pharaonic temple, with a private beach. Hotel staff are very helpful and always smiling. Restaurant Abidos serves delicious meals. you have to book the All inclusive option as there aren't many option outside the hotel. The hotel was crowded with many local guests, and probably selling its rooms cheaper by far to accommodate employees of companies or unions, which is not an advantage at all for the rest of the guests coming from outside Egypt.
2022년 6월에 4박 숙박함
답변 제공: Noha 님, 2022년 7월 7일
Dear Mr.Ehab, Thank you for sharing the feedback , I wish to welcome you back at Sheraton Soma Bay Resort. I wish you a great day. Noha Kamel, Director of Guest Experience

8/10 - 좋아요

Danijel 님, Wilen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Positiv: Angenehmes Ambiente, freundliches Personal, schöner Strand, grosses Zimmer. Negativ: Fitnesstudio veraltet und wenig abendliche Animation/Aktivität.
2022년 5월에 7박 숙박함
답변 제공: Noha 님, 2022년 7월 7일
Thank you for sharing the feedback , I wish to welcome you back at Sheraton Soma Bay. I wish you a great day. Noha Kamel, Director of Guest Experience

8/10 - 좋아요

Michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Personal bemüht.
2022년 5월에 9박 숙박함
답변 제공: Noha 님, 2022년 5월 15일
Dear Mr.Michael, Thank you for sharing the feedback , I wish to welcome you back at Sheraton Soma Bay. Noha Kamel, Director of Guest Experience

10/10 - 훌륭해요

Virginie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
C'est beau, c'est un palais. Le personnel très gentils. C'est tres bon, et de grande qualite.
2022년 4월에 1박 숙박함
답변 제공: Noha 님, 2022년 5월 15일
I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. Noha Kamel, Director of Guest Experience

8/10 - 좋아요

Sinem Jülide

2022년 3월에 4박 숙박함
답변 제공: Noha 님, 2022년 7월 27일
Dear Ms.Sinem, I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. We hope to welcome you soon. Noha Kamel, Director of Quality Assurance

10/10 - 훌륭해요

Amr

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 2월에 3박 숙박함
답변 제공: Noha 님, 2022년 3월 3일
Dear Mr.Amr, I’m happy you enjoyed your stay with us and that the accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us. Noha Kamel, Director of Guest Experience

8/10 - 좋아요

Waguih

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 1월에 4박 숙박함
답변 제공: Noha 님, 2022년 1월 26일
Thank you for sharing the feedback , I wish to welcome you back at Sheraton Soma Bay. I wish you a great day. Noha Kamel, Director of Guest Experience

6/10 - 괜찮아요

ahmed f

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Not a 5 star!
The hotel is old yet clean. The rooms are basic with no toiletries except for shampoo, shower gel, and conditioner. The hotel is on z bay, the beach is beautiful and there are some corals nearby for snorkeling We were on half board basis. The open buffet breakfast was very good, dinner was quite bad as the food was mostly tasteless. All in all, not a 5 star hotel, maybe 3.5 at the most. Sheraton needs to do some major work if they want to sell this as a 5 star hotel.
2021년 12월에 2박 숙박함
답변 제공: Noha 님, 2021년 12월 6일
We thank you for your valuable feed back and for bringing the matter to our notice. At Sheraton Soma Bay, we strive to ensure our guests are well taken care of. Inspire of our best efforts, I do admit that at times we fall short of expectations. We are investigating the reasons for the shortfall and assure you that necessary corrective action will be taken to ensure that this does not reoccur. Please accept our sincerest apologies and we do hope you will give us another opportunity to serve you in future. Please do not hesitate to contact me if I can be of any further assistance. Yours sincerely, Noha Kamel, Director of Guest Experience

8/10 - 좋아요

Marianne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Plage magnifique ainsi que l'aménagement de la pisine et autour de la piscine. Bons buffets. Très bruyant le soir lors des 6 jours de séminaire (musique très forte et certains participants sont restés dans le jardin jusqu'à 3h. du matin en criant, rigolant ou parlant très fort entre eux ... )
2021년 11월에 7박 숙박함
답변 제공: Noha 님, 2021년 11월 23일
Thank you for sharing the feedback , please accept my apology regarding any inconvenience , I wish to welcome you back at Sheraton Soma Bay Resort. I wish you a great day. Noha Kamel, Director of Guest Experience

10/10 - 훌륭해요

Sergey

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The architecture of the hotel is stunning, it adds to the feeling of exclusivity when staying in the hotel. The facilities are well kept and clean. One of the advantages is advantage is the proximity to the jetty that leads to a coral reef. There are several criticisms. Although there is plenty of staff in the restaurant, very few of them seem to speak English, German or Russian. One more criticism is regarding an entertainment program, which could be drastically improved. The only show (a folk show) that was planned took place in a cafe that was difficult to find.
2021년 11월에 4박 숙박함
답변 제공: Noha 님, 2021년 11월 17일
Thank you for sharing the feedback, I wish to welcome you back at Sheraton Soma Bay ,I have shared the issues with the concerned managers for a corrective plans, I wish you a great day. Noha Kamel, Director of Guest Experience

8/10 - 좋아요

marcus

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
Great location, beach and views, stunning reef nearby. Friendly staff. But: the hotel is getting seriously run-down, and seems to cater for families and groups. Not representative for a Sheraton, as it lacks the premium-feeling. Worst was the Spa, with rather annoying sales people, continuously going around the beach, and overselling their product. We booked 2 massages, the first was good, but for the 2nd, once they knew was our last, the staff was desinterested and gave a poor quality. Combined with prices on European level it gave me a bad taste in my mouth, again not fitting the premium of Sheraton. But, we had a very nice holiday, so I do not want to complain too much...
2021년 10월에 7박 숙박함
답변 제공: Noha 님, 2021년 10월 25일
Thank you for sharing the feedback , Please accept my apology regarding the massage experience , I have shared the feedback with the concerned manager for a corrective action. I wish you a great day. Noha Kamel, Director of Guest Experience

10/10 - 훌륭해요

Pier luigi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2021년 9월에 10박 숙박함
답변 제공: Noha 님, 2021년 10월 11일
Thank you for sharing the feedback , I wish to welcome you back at Sheraton Soma Bay. I wish you a great day Noha Kamel, Director of Guest Experience