Positives: The view is beautiful and the bed was big. Breakfast was okayโnothing special, but fine. At least we had a roof over our heads.
Now the negatives: walls are paper thinโyouโll hear everything, including your neighborโs bathroom habits. The hair dryer is uselessโworks for one minute, then needs a break. Air conditioning didnโt work, so expect to sleep in a stuffy, hot room. Staff had zero service mind unless they were trying to sell us dinner at their restaurant. Housekeeping didnโt replace toiletries and took our towels without providing new ones. Asked for a kettleโtold to come get it ourselves. Asked for a cupโtold to go ask the restaurant directly. Room itself was not worth 4-stars. Furnishing quality of a hostel.
This is labeled a 4-star hotel, but that only applies to the view. In terms of service, itโs worse than a hostel.
Biggest issue? The location. Marina Grande may sound charming, but itโs terrible for tourists. Far from the city center and ferry piers, youโll be walking up steep hills or paying โฌ20โ30 per taxi ride. With luggage, prepare to drag your bags 500โ750m over cobblestonesโtaxis canโt reach the hotel, and the staff offers no help.