야외 수영장

소렌토 드림 여행 후기

소렌토 드림
Via Capo 35, Sorrento, Campania

이용 후기

9.8

최고예요

평점 10 - 훌륭해요. 99개 이용 후기 중 92개" "
평점 8 - 좋아요. 99개 이용 후기 중 5개" "
평점 6 - 괜찮아요. 99개 이용 후기 중 0개" "
평점 4 - 별로예요. 99개 이용 후기 중 1개" "
평점 2 - 너무 별로예요. 99개 이용 후기 중 1개" "

9.8/10

청결 상태

9.8/10

직원 및 서비스

9.8/10

편의 시설/서비스

9.8/10

숙박 시설 상태 및 시설

9.6/10

친환경

이용 후기

10/10 - 훌륭해요

Alex

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Let me start by saying this is one of our best hotel experiences of all time. The property only has 6 rooms so you feel like you have the property all to yourself. The staff is beyond excellent to make your experience the best possible. The cuisine and drinks are A . The views and amenities in this property are breathtaking. I will not hesitate to come back to Sorrento and stay at this dream resort.
2024년 4월에 2박 숙박함
답변 제공: Gin 님, 2024년 5월 9일
Dear Alex and Linda, thank you for your exquisite review! It's important for us to know that you enjoyed our property with the services it offers and that our staff made your stay even more pleasant. It was a pleasure to us to meet you and we truly hope to host you again soon. Greetings from all the staff at Sorrento Dream.

10/10 - 훌륭해요

Seely

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff at sorrento dream treated us like VIP guests during our honeymoon. They were so kind and flexible even with early check in and later check out avail upon request. The food is amazing here cooked fresh by a chef on site. The amenities are beautiful and we felt like we were surrounded by a mini oasis. Thank you sorrento dream staff for our lovely stay!
2024년 5월에 4박 숙박함
답변 제공: Gin 님, 2024년 5월 9일
Dear Shao and Seely, thank you so much for your excellent review! It is important for us to know that you enjoyed our property with the services it offers and that our staff made your special stay even more pleasant. We hope to host you again soon. Greetings from all the staff at Sorrento Dream.

10/10 - 훌륭해요

Phillip

좋아요: 편의 시설/서비스
Amazing nothing short of incredible
2024년 5월에 2박 숙박함
답변 제공: Gin 님, 2024년 5월 7일
Dear Philip, thank you so much for your wonderful words!It's important for us to read that you enjoyed your stay at our Resort and it was a true pleasure for us to host you and your wife as you both were exceptional guests!We truly hope to welcome you again soon and longer. Warm regards from all the staff at Sorrento Dream Resort!

10/10 - 훌륭해요

Shelley 님, Broussard

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sorrento Dream Villa is a wonderful boutique hotel, where you feel like you're in your own vacation home! The staff made us feel like family, especially the manager, Antonio. The views of the Bay of Naples was absolutely incredible with a direct view of Mount Vesuvius. Our suite was extremely spacious, with a separate living area and a large private terrace where we had delicious cappucinos served to us every morning. The complimentary breakfast was outstanding! We can't wait to go back!
2024년 4월에 4박 숙박함
답변 제공: Maria 님, 2024년 4월 16일
Dear Shelley, thank you very much for your amazing and detailed review, it was a great pleasure to have you as our guests. We are happy that you appreciated our property! We wish you a pleasant return home. Many greetings from all Sorrento Dream staff.

10/10 - 훌륭해요

Catherine

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing property, wonderful couple of days. I wish we could have stayed longer. Sorrento was wonderful and the accommodations were splendid. We will be back.
2024년 4월에 2박 숙박함
답변 제공: Maria 님, 2024년 4월 13일
Dear Catherine, thank you for your excellent review. It is important for us to know that you enjoyed our property. We hope to host you again soon. Greetings from all the staff at Sorrento Dream

10/10 - 훌륭해요

ALDO

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Maria 님, 2024년 4월 29일
Dear guest, thank you for your excellent review. It is important for us to know that you enjoyed our property and the services it offers, and that our staff made your stay even more pleasant. We hope to host you again soon. Greetings from all the staff at Sorrento Dream.

10/10 - 훌륭해요

Gretel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Small and intimate
2024년 4월에 2박 숙박함
답변 제공: Gin 님, 2024년 4월 9일
Dear guest, thank you for your excellent review. It is important for us to know that you enjoyed our property and the services it offers. We hope to host you again soon. Greetings from all the staff at Sorrento Dream.

10/10 - 훌륭해요

Jens 님, Montabaur

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Tolles kleines Hotel in Sorrento mit 6 Zimmern aber einem tollen Team und atemberaubenden Ausblick auf Neapel und den Vesuv. Viel Liebe im Team und es wird versucht alles zu ermöglichen.
2023년 10월에 7박 숙박함
답변 제공: Gin 님, 2023년 10월 22일
Dear Jens, thank you for your kindly review. We're really pleased that you appreciated our property and our team! We hope to host you again soon.Best regards

8/10 - 좋아요

Ira 님, Braintree

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a beautiful property with amazing sea views. The staff are very friendly and helpful. Two challenges here: the bathrooms have tile that is quite slippery. Almost every time we had to put a towel on the floor inside the shower compartment so we wouldn't slip and literally break a bone. The other challenge is that this is about a 15 min walk to the city. I had to take a 6 AM bus to Rome from Sorrento and couldn't get any taxi to come get me, even with arrangements the night before. Ginevra, who was in charge of the front desk tried to get make arrangements and ultimately told me they wouldn't arrange the transportation the night before because no taxi wanted to take the job as it's only 6 min drive (22 Euros) and they didn't make as much money. She gave me the taxi number to call in the morning, but nobody answered the phone. I ended up finding a phone number online which I called and got a hold of a taxi driver. I offered to pay 60 Euros and then he took the job. There is no sidewalk from a certain point in the road to where the hotel is so be prepared to be extra cautious for incoming vehicles. As one can imagine, it gets challenging at night and very difficult to do so with heavy luggage too, so plan accordingly vis-a-vis transportation if you select this property. Otherwise it's a lovely place. The staff is so friend ly (Antonio and all the ladies that took care of the cleaning, cooking, service etc.)
2023년 10월에 4박 숙박함
답변 제공: Maria 님, 2023년 10월 19일
Dear Ira,Thank you for your feedback, we are really happy that you appreciated our property and our staff. We are sorry for that inconvenience of the taxi service, I assure you that this year, is really a challenge to us (just like you said!) find last minute transfer and taxi. Unfortunately the demand is too much compared to the offer. This is a problem for the entire area, we really hope that they will solve it as soon as possible!Thanks again for choosing Sorrento dream resort. Regards

10/10 - 훌륭해요

nathan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Let me start by saying the Sorrento Dream Resort was an actual dream! My wife and I booked this place for our honeymoon in Sorrento for our 4 nights here. Upon arriving Maria was in contact with me and organized my transfer to and from Napoli central. We were greeted by Gene upon arrival at the front desk and she was very helpful by giving us a walkthrough of the property and explaining all the amenities to us. Now the property itself is amazing! This was by far the best stay we had during our 15 days in Italy. The resort itself has many amenities such as 3 jacuzzis, a pool, sauna, gym, outdoor garden and two huge terraces that overlook the sea of Sorrento. Since the property only had about 6 rooms, it was nice and quiet and we felt like we had the entire place to ourselves. The property is located in a great area and only a 15 minute walk to the central area. The rooms are very clean and spacious. We booked a sea view suite which had an awesome view of the Sorrento sea from all our windows and was exactly how it was described. The staff do a good job of maintaining the property with daily cleaning. The staff at this resort were all amazing people and made us feel like family. Antonio who is the bartender/chef was the highlight of the trip. He prepared a nice dinner for us overlooking the water. He also made us the best pasta we’ve had. We can’t thank you enough for the hospitality and the service you provided to my Wife and I. 6/5 rating if i could!
답변 제공: Gin 님, 2023년 9월 8일
Dear Nathan and Elizabeth, thank you so much for this exquisite review! We really appreciate it and all your words means a great deal for all of us, you've been so lovely guests and we hope to welcome you here again soon! Warms Regards from all Sorrento Dream Staff

10/10 - 훌륭해요

elisandro

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
From the moment we arrived friendly staff , came early we got to enjoy pool , jacuzzi , garden room beautiful , excelente staff from reception , waitress , bar tender 6 stars to me !!!
2023년 8월에 1박 숙박함
답변 제공: Gin 님, 2023년 9월 4일
Dear Elisandro, thank you so much for your fantastic review, it means a great deal for all of us! It's been a pleasure to have you and your family as our guests. We wish you a pleasant return home. Many greetings from all Sorrento Dream staff!

2/10 - 너무 별로예요

Eric 님, Woodmere

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Paid $850 USD per night for 4 nights on Expedia for a superior suite with sea view that sleeps 4 people (I also have VIP privileges through Expedia). The description incorrectly lists the suite as having a living room and a bedroom -- 2 SEPARATE rooms. We checked in with our 2 children to find that this is just one room -- there is no separate living room and bedroom. The 'living room' has a sofa bed, which when opened, retracts right to the very wide entrance of the 'bedroom' with no door -- such that you are sleeping just several feet away from the children -- on top of each other. The hotel claims the pictures and descriptions are clear. I beg to differ. First, the very description is incorrect. The definition of room as per dictionary.com is -- a portion of space within a building or other structure, separated by walls or partitions from other parts. As such, a living room and bedroom implies 2 separate rooms with partitions between them. Here, there were no partitions. Second, the pictures are misleading. There are several pics where the living room appears entirely separate (attached). Additionally, the hotel uses pocket doors to separate rooms, so the absence of a door in a picture does not necessarily mean that there is no partition -- see the bathroom door picture attached where the door is open and then partially closed. Putting the main issue above aside -- there were many other problems. We arrived extremely jet lagged and the room wasn't ready. We ate at the
2023년 8월에 1박 숙박함
답변 제공: Ginevra and Maria 님, 2023년 9월 5일
Dear Eric,We hope this message finds you well. We would like to address the concerns you raised in your recent review of your stay at Sorrento Dream. Firstly, we appreciate your the opportunity to clarify the situation.We would like to emphasize that our team strives to provide the best possible experience for all our guests, even when circumstances fall outside regular check-in times. In your case, we were pleased to offer you an early check-in, complete with a parking spot, a delightful lunch, and access to your room an hour before the official check-in time.Regarding the room configuration, we acknowledge your observation about the absence of a door between the rooms. It is indeed as you described, with our online images accurately reflecting this layout.Furthermore, we have identified the photograph you referred to in your review and compared it to the actual window view from the room. While we appreciate your attention to detail, we believe there may have been a misunderstanding in capturing the room's true ambiance. Furthermore, you chose to take a picture from the third window instead of the first or second, both of which provided the stunning sea view from the balcony as described.We are committed to ensuring the satisfaction of each guest and upholding our policies consistently. As part of our commitment, we were bound to uphold our policies, which we did in your case, despite your dissatisfaction.In reference to the WhatsApp conversation, we did receive your message where you expressed your concerns and dissatisfaction, along with the threat to post a negative review if your demands were not met. It is our principle to treat all our guests fairly and transparently, and we trust you understand our stance on upholding our policies for the benefit of all our guests.lastly, we took note of your reference to booking two rooms at a different hotel. This is dismaying, considering your decision to stay with us and secure a reservation for only one room. We would have been exceedingly delighted to address your requirements.We deeply regret that your experience did not meet your expectations and apologize for any discomfort you may have felt. Our team remains dedicated to addressing concerns and ensuring that future stays are enjoyable for all guests.We appreciate your time in sharing your feedback, and we genuinely value your patronage. If you have any further questions or would like to discuss this matter in more detail, please do not hesitate to reach out to us directly.Thank you for your understanding, and we look forward to the possibility of welcoming you back to Sorrento Dream in the future.

10/10 - 훌륭해요

Sayde

2023년 8월에 2박 숙박함
답변 제공: Gin 님, 2023년 9월 5일
Dear Sayde, Antoine, Ella and Anthony it's been a pleasure to have you as a guests. More than that, as a good friends! Hope to see all of you soon. Many greetings form all Sorrento Dream Staff

10/10 - 훌륭해요

Daniel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms were good size and staff friendly. The conditions of the gym were poor, needs to be clean and equipment lacks maintenance
2023년 5월에 2박 숙박함
답변 제공: Maria 님, 2023년 5월 30일
Dear Daniel,Thank you for your review! We will take notes of your suggestions and we will do our best to improve. Best,

10/10 - 훌륭해요

James 님, bryn mawr

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Five Stars across the board. A long walk to Italiano Corso and the Marina Grande so wear comfortable shoes and be prepared to walk a lot. It was very quiet on property and all amenities were fantastic including the chef Antonio and the hotel staff: Irene, Elle, Melissa and Maria. Kudos!
2023년 5월에 3박 숙박함
답변 제공: Maria 님, 2023년 5월 16일
Dear James, thank you very much for your fantastic and detailed review, it was a great pleasure to have you and your family as our guests. We wish you a pleasant return home. Many greetings from all Sorrento Dream staff.

10/10 - 훌륭해요

Stephen

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Total Dream!
Incredible all around. Amazing room, wonderful staff, and a delicious breakfast.
2022년 9월에 1박 숙박함
답변 제공: Maria 님, 2022년 9월 25일
Dear Stephen, thank you for your fantastic review. We are glad to read this words and we look forward to receiving you again! Kind regards from Sorrento Dream Staff

10/10 - 훌륭해요

Ofer

2022년 9월에 2박 숙박함
답변 제공: Front Dest 님, 2022년 9월 21일
Dear Tamar,Thank you for your feed back, it's very important to us.Hope we can see you and your family another time in Sorrento Dream Resort. Arrivederci!Sorrento Dream Resort Staff

10/10 - 훌륭해요

Thomas

2022년 9월에 1박 숙박함
답변 제공: Kadja - Reception 님, 2022년 9월 10일
Ciao Thomas,Thank you for your feedback, it's very important to us. Hope to see you next year in Sorrento.ArrivederciSorrento Dream Resort staff

10/10 - 훌륭해요

Cheryl

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was absolutely beautiful! The staff was amazing made you feel right at home.....for a smaller property with only 6 rooms they had amenities of a much larger hotel. I can’t say enough of how impressed we were, I’d go back and stay in a heartbeat! Shout out to Antonio, he was the best! The Chicago Girls :)
2022년 6월에 3박 숙박함
답변 제공: Kadja 님, 2022년 6월 13일
Hi Cheryl, thank you very much for your review. It's very important for us. Was a pleasure to have you as a guest, more than that, as a good friend. Hope to see you soon. Sorrento Dream Staff

10/10 - 훌륭해요

BIBIANA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing
It's was great place to spend my two days in Sorrento. Must come back again
2022년 4월에 2박 숙박함
답변 제공: Kadja - Reception 님, 2022년 5월 6일
Thank you very much for your kind feedback. We are happy if you are happy, that is our mission! Hope to see you soon again! Grazie!

10/10 - 훌륭해요

CATRINA

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff and a beautiful stay!
2021년 10월에 3박 숙박함
답변 제공: SDR 님, 2021년 10월 7일
It was a great pleasure having you and your family here

10/10 - 훌륭해요

Primrose

단체 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was immaculately kept. Very clean. Everyone was so kind and went above and beyond. Graziana, Antonio,and Melissa were all exceptional. I would definitely return. The property is just a 20 minutes walk from Sorrento city center
2021년 9월에 3박 숙박함
답변 제공: Front Dest 님, 2021년 10월 6일
Dear Ms. Primrose, Thank you for your feed back, it's very important to us.Was a pleasure to welcome you here at Sorrento Dream. We can't wait to welcome you again next season. Grazie mille!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 7월에 1박 숙박함
답변 제공: Kadja 님, 2021년 8월 10일
Thank you for your feed back. It is very important to us.

10/10 - 훌륭해요

Will

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 7월에 2박 숙박함

10/10 - 훌륭해요

Sonia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 5월에 4박 숙박함
답변 제공: Graziana 님, 2021년 7월 3일
Dear Mrs. Sonia, Thank you very much for your message! It was a great pleaure having you, Mr. Chanteloupe and Matisse here at Sorrento Dream and we hope to see you soon. Warmest Regards

10/10 - 훌륭해요

O

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 4월에 7박 숙박함
답변 제공: Eleonora 님, 2021년 4월 28일
Thank you so much for your positive feedback, we really appreciate it. We hope you will choose us again. Kind regards from Sorrento Dream

10/10 - 훌륭해요

Jonas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We had a fantastic stay at Sorrento Dream. The view is great and the hotel is very clean. Especially we would like to highlight the staff, who went above and beyond to make our stay the best. Our luggage was heavily delayed and was finally picked up in Naples by a relative to one in the staff - talk about putting your guest first! Thanks again!
2020년 9월에 6박 숙박함
답변 제공: Eleonora 님, 2020년 9월 28일
Dear Jonas, thank you very much for your amazing review. Your feedback means a lot to us. It was a pleasure to help you to find your luggage, We hope you will come here again. Kind regards from Sorrento Dream Staff

10/10 - 훌륭해요

실제 이용하신 고객

What a fantadastic place. From the miment wr arrived the staff couldnt have been friendlier or more helpful.
2020년 8월에 4박 숙박함
답변 제공: Maria 님, 2020년 8월 31일
Dear Guest, Thank you very much for your fantastic review. We really appreciate it. We are happy that you enjoyed your stay with us. We look forward to welcoming you back in Sorrento. Best Regards from all of us.

10/10 - 훌륭해요

Alastair 님, London

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hospitality, great facilities, and delicious breakfast. Would highly recommend if staying in Sorrento.
2020년 7월에 3박 숙박함
답변 제공: Maria 님, 2020년 8월 5일
Dear Alastair, Thank you very much for your wonderful review. We really appreciate it. We are happy that you enjoyed your stay with us. We look forward to welcoming you back in Sorrento. Best Regards from all of us.

10/10 - 훌륭해요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing few days
Fantastic venue, lovely staff (especially Anna) great facilities and within easy access to Sorrento. Wonderful views and nice breakfast. 😎
2020년 7월에 5박 숙박함

10/10 - 훌륭해요

Antonio

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Gran bel weekend
Curato nei minimi particolari Servizio eccellente Cordialità e disponibilità del personale tutto ottimo rapporto qualità prezzo
2019년 11월에 2박 숙박함
답변 제공: Maria 님, 2019년 12월 6일
Gentile Sig. Antonio, grazie a lei per la sua fantastica recensione. Speriamo di rivederla presto presso la nostra struttura. Saluti cordiali da tutto lo staff!

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a wonderful short break. Enjoyed the spa, views, attentive service and private dining. A lovely weekend!
2019년 11월에 3박 숙박함
답변 제공: Maria 님, 2019년 12월 1일
Dear Guest, thank you very much for your wonderful review! We really appreciate it and we hope you will come again. Kind regards, Sorrento Dream Staff

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2019년 11월에 2박 숙박함
답변 제공: Carol 님, 2019년 11월 28일
Dear guest, thank you so much for your positive feedback, we really appraciate it. We hope you will choose us again. Kind regards from Sorrento Dream

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 11월에 2박 숙박함
답변 제공: Maria 님, 2019년 11월 24일
Thank you for your positive feedback. We really appreciate it. Kind regards, Sorrento Dream Resort

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 10월에 4박 숙박함
답변 제공: Maria 님, 2019년 11월 17일
Dear Guest, thank you so much for your nice feedback. We are happy to read that you enjoyed your stay at our resort and we hope you will come back. Best Regards fromm all of us

10/10 - 훌륭해요

SM 님, Ottawa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing! Exceeded expectations! Super helpful reception. received complimentary snacks and dtixks upon arrival. Perfect view! Hot tub a night was such an amazing amenity.
2019년 11월에 1박 숙박함
답변 제공: Carol 님, 2019년 11월 16일
Dear guest, thank you for your amazing review. We are glad to read such words about us. We hope you will came again in the future. Best regards from all the staff

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Maria at the front desk was wonderful!!! She made us feel so welcomed and went out of her way to make sure we enjoyed the hotel. The hotel was absolutely gorgeous, I would definitely stay there again.
2019년 10월에 3박 숙박함
답변 제공: Maria 님, 2019년 11월 6일
Dear Guest, thank you so much for your nice feedback. We are happy to read that you enjoyed your stay at our resort and we hope you will come back. Best Regards fromm all of us

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 10월에 3박 숙박함
답변 제공: Carol 님, 2019년 11월 2일
Thank you for your positive feedback. We really appreciate it. Kind regards, Sorrento Dream Resort

10/10 - 훌륭해요

Bettina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 10월에 3박 숙박함
답변 제공: Carol 님, 2019년 10월 23일
Dear Bettina, thank you for your excellent feedback. We really appreciate it and we hope to see you again. Kind regards from all the staff

10/10 - 훌륭해요

maya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 9월에 3박 숙박함
답변 제공: Carol 님, 2019년 10월 4일
Dear Maya, thank you so much for your excellent feedback, we really apppreciate it. We hope to see you again! Kind regards from all the staff

8/10 - 좋아요

Linda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel was attractive. The staff were particularly nice. Unfortunately we had rain and they do not have an interior lounge to sit in. All public lounge spaces are outside, except for a small breakfast room set up for meals. The bedroom had no chair so there was no where to sit except the bed! The exterior lighting on the outdoor terraces is extreme white either halogen or LED. It is overwhelming and takes all the romance away. They need to redo the lamping of these fixtures. The breakfast room stayed lit up light a white beacon, also not good at night! The bed/bath needed a full length mirror. Our room had a terrace that backed onto the laundry staff area. The smell of detergent was so overwhelming that you could not sit there. In addition the chatter of the staff, the noise of the machines made the terrace unpleasant. I think a full height sold wall is needed. We could see the staff, as they could us, through the gaps in the glass panels. Again the staff were delightful. Linda
2019년 9월에 3박 숙박함
답변 제공: Carol 님, 2019년 10월 1일
Dear Linda, thank you for your so nice and detailed review. It is important for us to know the feedback of our guests to improve our services. We hope you will choose the Sorrento Dream Resort again in the future. Kind regards from all the staff!

10/10 - 훌륭해요

Melissa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent resort!! Room & Balcony were wonderful!!
This was an INCREDIBLE room in a wonderful 6 room B & B. It was a little off the beaten path (to town), but it was fine. We had room 101
2019년 9월에 1박 숙박함
답변 제공: Carol 님, 2019년 9월 21일
Dear Melissa, thank you for your wonderful review. We appreciate it and we hope to have you as guests again. Kind regards, Sorrento Dream Resort Staff

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fabulous views, great facilities, spotlessly clean and friendly, welcoming staff
2019년 9월에 5박 숙박함
답변 제공: Carol 님, 2019년 9월 20일
Dear guests, thank you so much for your fabulous review. We hope you will choose us again in the future. Kind regards from all the staff

4/10 - 별로예요

실제 이용하신 고객

연인과의 여행
별로예요: 편의 시설/서비스
Extremely disappointed. We booked a room with a sea view 9 months in advance. I called multiple times to make sure we would have a room with a balcony looking at the ocean like the pictures of the superior suite sea view show. It was a special anniversary for us. We’re given a room that only has views of opaque white glass when sitting outside. Was told due to others booking 24 months ago. Hotel only opened last July 2018. Told nothing they could do. There are only 6 rooms. Chances are pretty good you won’t get a room like they advertise. There is no restaurant and that is very inconvenient. Very inconvenient to shopping and other restaurants. Hated the motion detectors that tracked every movement and lite up all night with every movement. They were annoying and made us feel like we were being watched. There are tons of hotels there and priced for better value. Stay somewhere else.
2019년 9월에 4박 숙박함
답변 제공: Carol 님, 2019년 9월 17일
Dear Ms Scrogum, we explained you that we have just two types of room: garden and sea view, 6 in total, 4 of them are sea view, all the same, the only difference is that 2 are on the top floor and 2 on the lower floor with private sea view balcony that has direct access on the main terrace. You received a sea view as per your reservation. If somebody requires the floor, we try to please everyone, but sometimes it is not possible because of the bookings that are managed by a software. We gave you the possibility to change the room on the day after, so you moved on the top floor, and because we try to always satisfy our guests, we offered you some extra services for free. We haven’t got a typical restaurant, but we have a chef on request that cooks everything you required at a cheap price, this service give to guests the possibility to have the maximum privacy, because you can have dinner on the terrace just for you. From Sorrento Dream Resort to the center, walking is just 10 minutes to the main road and 20 minutes to the main square, the road you should take to the center overlooks the sea, the distance is around 1,2 km, in any case you could take a bus or we could call taxis whenever you need. Our guests usually prefer to stay at this distance, so they should not be in the crowed city center. Regarding the motion detector, nobody was watching at you, we need them when we close the structure in the winter season and we turn on the alarm. We hope you will give us a second opportunity in the future. Kind regards from all Sorrento Dream Resort Staff

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice little private spot for our stay in Sorrento! Staff was wonderful, friendly and very helpful! We loved the privacy and really recommend this place!
2019년 9월에 2박 숙박함
답변 제공: Maria 님, 2019년 9월 10일
Thank you so much for such a wonderful review. We really appreciate it. We hope to have you again as our guests . Best Regards from the Staff of Sorrento Dream

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2019년 8월에 4박 숙박함
답변 제공: Maria 님, 2019년 9월 3일
Thank you for your positive feedback, we really appreciate it and we hope you will choose us again in the future! Kind regards, Sorrento Dream Resort

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The view from the hotel was breath taking. The staff was so nice and helped us out a lot. The hotel had amazing breakfast options and great amenities for my kids and I. It was a short ten minute walk to the piazza & was worth walking because you got to see all this beautiful scenery. My only complaint for this hotel was that our room was too small for a family of four, but other than that I had a wonderful time!
2019년 8월에 5박 숙박함
답변 제공: Carol 님, 2019년 8월 29일
Thank you so much for your nice review, it is always a pleasure to read such words and to know the feedback of our guests. We are glad that you had a wonderful time here and we hope you all will come back in the future! Kind regards from all the staff

10/10 - 훌륭해요

실제 이용하신 고객

2019년 8월에 4박 숙박함
답변 제공: Carol 님, 2019년 8월 28일
Thank you for your positive feedback, we really appreciate it and we hope you will choose us again in the future! Kind regards, Sorrento Dream Resort

10/10 - 훌륭해요

Kendall

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Aptly Named! Sorrento Dream
The highlight of our trip to Italy was our time at this resort- pristinely clean, gorgeous view, peaceful surroundings, friendly staff who would do anything to help and meet your needs. Food and drink were somehow always available- we will definitely stay here again!
2019년 8월에 5박 숙박함
답변 제공: Carol 님, 2019년 8월 14일
Dear Ms and Mr Kendall, thank you so much for your so nice review, we really appreciate it. We hope you will stay here again! Kind regards from all the staff

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2019년 7월에 1박 숙박함
답변 제공: Carol 님, 2019년 7월 31일
Thank you for your positive feedback, we really appreciate it. Hoping to be chosen again by you. Kind regards, Sorrento Dream