숙박 시설 내 편의 시설/서비스

익스텐디드 스테이 아메리카 셀렉트 스위트 사우스 벤드 미샤와카 S 여행 후기

2.5 out of 5

이용 후기

6.8
평점 10 - 훌륭해요. 396개 이용 후기 중 94개" "
평점 8 - 좋아요. 396개 이용 후기 중 116개" "
평점 6 - 괜찮아요. 396개 이용 후기 중 78개" "
평점 4 - 별로예요. 396개 이용 후기 중 42개" "
평점 2 - 너무 별로예요. 396개 이용 후기 중 66개" "

7.0/10

청결 상태

7.4/10

직원 및 서비스

6.4/10

편의 시설/서비스

6.8/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

2/10 - 너무 별로예요

Jacob

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Mariah

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Located in a good area
2024년 4월에 7박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 30일
Dear Mariah, Thank you for the kind review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America, and we look forward to your next stay.Sincerely,Hotel Management

8/10 - 좋아요

Nyah

2024년 2월에 1박 숙박함

4/10 - 별로예요

Jason

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dog droppings/cigarette butts all around entrances. Refrigerator sounded like a jet engine. Shower drain plugged.
2024년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 29일
Dear Jason, Thank you for your review of our hotel. Our promise is to provide every guest with fresh, clean accommodations. Therefore, we are disappointed this did not occur during your stay. Please accept our apologies and know that we take our commitment to clean and comfortable accommodations very seriously and genuinely regret your concerns. We will address your feedback with our team. We hope this isolated incident will not deter you from returning to enjoy the excellent stay you deserve with us. Thank you again for your feedback, and we wish you all the best with your travels. Sincerely,Hotel Management

2/10 - 너무 별로예요

실제 이용하신 고객

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

Austin

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The front desk lady was very rude. The people next to us at the TV up all night.
2024년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 13일
Dear Austin, Thank you for taking the time to review our hotel. We pride ourselves on delivering a memorable hotel experience in all aspects; however, we regret not meeting your expectations. We hope you will accept our deepest apologies for the level of service you received from one of our staff and for the noise concerns you experienced from the neighboring room. We take our guests' comments seriously, as they will help us enhance the experience for future guests. We hope to provide you exceptional hospitality and the tranquility you deserve on your next visit.Sincerely,Hotel Management

2/10 - 너무 별로예요

Kenwana

단체 여행, 출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
For it to be on Main Street I thought it would look and be better it reminds me of a motel 6 cards to get in doesn’t work on the doors you have people outside standing around like it’s a club the rooms could be so much better it is very worn done
2024년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 10일
Dear Kenwana, Thank you for taking the time to provide feedback on your experience with us. We are sorry for any inconvenience you may have faced during your stay. Our main goal is to provide our guests with an exceptional experience, so we appreciate your comments. We have taken note of the concerns you raised and are continually striving to ensure a perfect visit for every guest. We hope to welcome you back on a future visit to the city.Sincerely,Hotel Management

10/10 - 훌륭해요

John

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설

10/10 - 훌륭해요

Jerel

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Wendy, General Manager 님, 2023년 12월 13일
Thank you so much for the great review! We look forward to having you as our guest again!

10/10 - 훌륭해요

Jerel

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Bargain Rate; Limited Service
2023년 10월에 4박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 12일
Dear Guest, We appreciate you being our guest and sharing your candid review. We are glad you could take advantage of our competitive rates. However, we regret if our services did not meet your expectations. We are committed to enhancing our guest satisfaction moving forward and hope to welcome you back for a more seamless experience next time you return to our area.Sincerely,Hotel Management.

4/10 - 별로예요

Donald

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함

4/10 - 별로예요

Jonathan

좋아요: 직원 및 서비스
별로예요: 청결 상태
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

James

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함

2/10 - 너무 별로예요

Aldo-Francis

2023년 9월에 2박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The towels were limited I stayed 3 nights 1.75 for new ones,no sleep upstairs stay was loud. Very disappointed.
2023년 9월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 10일
Dear Guest, We are glad you stayed with us recently, and we appreciate you taking the time to post comments about your experience. We apologize for your disappointment with the noise and the limited towel supply. Our front desk is always available to help with concerns like these, and we are truly sorry we could not resolve them while you were here. Thank you again for being our guest, and we hope you will return as we would love to provide you with a better experience and a good night's rest! Sincerely,Hotel Management

8/10 - 좋아요

Sarah

2023년 8월에 7박 숙박함

6/10 - 괜찮아요

JOHN 님, Bloomington

2023년 7월에 2박 숙박함

2/10 - 너무 별로예요

Christopher

별로예요: 객실의 편안함
False Advertising - No Pots/Pans/Dishes
It is completely unacceptable that you did not have any pots/pans/plates/silverware for me to use in my room. The entire reason I booked at your location was because I needed a kitchen. After checking in, when I went to get pots and pans they told me they no longer offer that. They said I could buy a set if I wanted, but they were out at the moment so I couldn't buy it either (not that I would have spent money on that). Why should I buy a set when your hotel should include this, and why does your advertising mention a kitchen with pots and pans when you do not offer it? That is blatant false advertising. TO make it worse, two days later after checking in, I got an email from you saying: "need pots and pans, check the front desk" or something like that. The fact that you do not offer it and then send me an email telling me I can get something you no longer offer is horrible customer service. I may never stay at your hotels again. Truly horrible.
2023년 6월에 7박 숙박함
답변 제공: Hotel Management 님, 2023년 7월 9일
Dear Christopher, Thank you for taking the time to review your stay with us. We are genuinely sorry for the issues you experienced and for not providing the exceptional stay you deserve. We want our guests to see our dedication in everything we do; therefore, we sincerely apologize for not meeting your expectations. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in us.Sincerely,Hotel Management

6/10 - 괜찮아요

Maribeth

좋아요: 청결 상태
별로예요: 직원 및 서비스
2023년 6월에 1박 숙박함

4/10 - 별로예요

William

출장 여행
좋아요: 직원 및 서비스
별로예요: 객실의 편안함
Room was clean. Mattress was uncomfortable. No coffee in the morning. Took the iron and board out of the room. No Kleenex. Very disappointed in the hotel overall and we’ve stayed there before
2023년 6월에 3박 숙박함
답변 제공: Wendy, General Manager 님, 2023년 6월 20일
I am so sorry that you were disappointed in our hotel! We have recently changed our brand from a Suites to a Select Suites, which offers less amenities so that we may keep the cost to our Guests down. I would hope that even with the new standards, that you would stay with us again!

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
I travel from Chicago to Mishawaka Indiana to stay at one of your location I get there and the manager informed me no more rooms available and on top of that they did not except cash. It was just one of the worst days of the month I’ve been through. I would never stay at one of your locations or recommend it. Sorry for the bad review. What is the truth? Have a good day and a blessed year yours truly Mr watts
2023년 6월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 6월 18일
Dear John, Thank you for staying with us and leaving a review. We are sorry we could not avail a room for you and that our payment policy inconvenienced you. Our hotel’s policy is not to accept cash as a form of payment. We must have a credit or debit card on file for each reservation to cover incidentals during your stay. This is standard industry practice at reputable hotel chains. We regret not being able to accommodate you and for disappointing you. It will be a pleasure to host you, and we hope you consider including us in your future travel plans.Sincerely,Hotel Management

6/10 - 괜찮아요

Jane

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Mattress very comfortable. Very clean No wastebasket in bathroom. Entry light did not work. Recliner was almost impossible to work inwould stay again though.
2023년 6월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 6월 14일
Dear Jane, Thank you for your feedback. We're glad you found our property clean and the mattress comfortable. We apologize for any inconvenience caused and appreciate your loyalty. We'll address the issues you mentioned to improve the experience for future guests. We hope to see you again soon.Sincerely,Hotel Management

10/10 - 훌륭해요

Tammy

2023년 3월에 1박 숙박함

10/10 - 훌륭해요

Tracy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 1박 숙박함

10/10 - 훌륭해요

michael

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Easy access
2023년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 3월 17일
Dear Michael, Thank you for the excellent review. We are pleased everything went great for you during your visit and that our ideal location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay.Sincerely,Hotel Management

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
2023년 3월에 1박 숙박함

2/10 - 너무 별로예요

Linda

단체 여행
별로예요: 직원 및 서비스
Extended stay america mishawaka, In
We were 3 couples on our way to notre dame game from nj. One hour before we were to arrive at extended stay they called to say they were overbooked and we needed to find another hotel. Who does that. I had booked this afew months before. I will never give extended stay my business
2022년 10월에 3박 숙박함
답변 제공: Hotel Management 님, 2022년 10월 19일
Dear Linda, please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We are looking into the matter to see what went wrong because a confirmed reservation is always confirmed. We're genuinely sorry our staff were not responsive to the difficulties faced by our valued guests. Please be assured we will take appropriate action where necessary to serve you better in the future, and we hope you will return.Sincerely,Hotel Management

8/10 - 좋아요

Karmen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was convenient to the bus line and also to several eating outlets. Very clean and quiet.
2022년 10월에 2박 숙박함

8/10 - 좋아요

John

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 9월에 2박 숙박함

8/10 - 좋아요

Sophia

가족 여행
좋아요: 청결 상태
Good stay
2022년 9월에 1박 숙박함
답변 제공: Hotel Management 님, 2022년 10월 1일
Dear Sophia, thank you for giving our hotel and staff such a great review. We are pleased you were impressed with our service, accommodations, and amenities. We thank you for your business and look forward to welcoming you back to Extended Stay America soon.Sincerely,Hotel Management

4/10 - 별로예요

Christena

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
They were having issues with evicting more permanent guests. The hallway smells like pee near my first room. Switched rooms because the pullout couch i needed was broken. Second room had a broken toliet, the pullout coach was dirty. Staff was great on trying to fix the issues.
2022년 7월에 3박 숙박함
답변 제공: Hotel Management 님, 2022년 7월 20일
Dear Christena, thank you for staying with us. We are sorry for the problems with your room and any inconvenience caused by moving to a new one after your arrival. Our rooms are subjected to strict standards of cleanliness and maintenance, and what you described is not acceptable or normal at our hotel. Please know this is not usual for us, and we assure you we will look into the matter further. Our concerned team is already at work. We hope this unfortunate situation will not prevent you from staying with us in the future and that you will give us another opportunity to provide you with the hospitality for which we are known. Sincerely, Hotel Management

10/10 - 훌륭해요

Daniel

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 1박 숙박함

10/10 - 훌륭해요

Sue

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 6월에 2박 숙박함

4/10 - 별로예요

Dirk

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lots of pets at this property. Hallway smelled strongly of pet urine. My room reeked of peanut oil. Staff not at all visible. At least it was quiet. Forgot my pillow and staff was totally unhelpful in getting it back to me. Never been happier to check out of a hotel.
2022년 6월에 6박 숙박함
답변 제공: Hotel Management 님, 2022년 6월 26일
Dear Dirk, thank you for sharing your review. We truly care about delivering excellent service and ensuring our guests' comfort, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay. Sincerely, Hotel Management

4/10 - 별로예요

matthew

출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Staff helpful and friendly. Property felt run down. Funky smell in the room though it was clean but they had left the window open when I checked in so someone noticed it snelled musty. Probably would not stay here again.
2022년 5월에 2박 숙박함
답변 제공: Hotel Management 님, 2022년 6월 13일
Matthew, thank you for the candid review. We apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. On a positive note, we are happy you were pleased with the service our associates delivered. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management

8/10 - 좋아요

kristin

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2022년 5월에 1박 숙박함

10/10 - 훌륭해요

Ana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
2022년 5월에 1박 숙박함

10/10 - 훌륭해요

Cynthia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The young lady at the front desk was very nice at check in and she also came to my room to check the television for me and check out was great too! I will definitely stay here again in the future.
2022년 4월에 1박 숙박함
답변 제공: Hotel Management 님, 2022년 5월 3일
Cynthia, thank you for reviewing your stay at Extended Stay America. We are delighted to read that our front desk associate helped to make your stay even more comfortable. Your compliments will surely be shared with her. Thank you for sharing your review with fellow travelers and for your excitement about returning; we look forward to your next visit. Sincerely, Hotel Management

4/10 - 별로예요

Maria Concepcion

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Contact high
Fitness center was closed most of the time to store refrigerators, mattresses and other room equipment. Often left the room in the morning to the aroma of marijuana having been smoked somewhere nearby. The kitchenette reminded of an 80’s trailer. Our door would not lock via the deadbolt. Pets were allowed and the smell definitely fit that policy. Overall, we will not be returning due to those issues. The staff however was friendly, convenient and great in every aspect.
2022년 4월에 16박 숙박함
답변 제공: Hotel Management 님, 2022년 5월 2일
Maria, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management

8/10 - 좋아요

Jerald

2022년 4월에 1박 숙박함

8/10 - 좋아요

Andrianna

2022년 3월에 1박 숙박함

8/10 - 좋아요

Sarah

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 3월에 1박 숙박함

10/10 - 훌륭해요

anthony

2022년 3월에 1박 숙박함

4/10 - 별로예요

Liliana

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was dirty it smelt so bad in the room the overall hotel smelt like wet dog and cigarettes. There were cigarettes buds under my bed and trash under here there as well. It wasn’t a good hotel stay. I checked in at night and the young women was rude as well. Would not stay again.
2022년 2월에 2박 숙박함
답변 제공: Hotel Management  님, 2022년 2월 15일
Thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. Also, we apologize for the unfavorable interaction you had with one of our associates. Thank you for bringing this to our attention, and we will address this appropriately. We hope you will give us another opportunity to provide a better experience on your next stay. Thank you. Sincerely, Hotel Management

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스
2022년 2월에 1박 숙박함

8/10 - 좋아요

andre

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was nice plenty of space. Kids enjoyed except no pool at hotel but they survived lol. Only bad thing i notice and didnt like was stink bugs in room a few in window but you seen them at the door exits on wall & hanging aroud door.
2022년 2월에 2박 숙박함
답변 제공: Hotel Management 님, 2022년 2월 10일
Andre, thank you for your honest evaluation. We are glad you and your kids enjoyed your time with us and that you were pleased with most aspects of your stay. However, we regret not meeting your expectations and apologize for the inconvenience you experienced due to the maintenance issues you encountered. We will review this with our engineering team and resolve the problem immediately. We hope you will return so we can provide you with the exceptional visit you deserve. Sincerely, Hotel Management

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was real nice and staff was very welcoming
2021년 12월에 1박 숙박함

10/10 - 훌륭해요

Gladys

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Checked in at 5pm staff on site were awesome
2021년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2021년 12월 8일
Gladys, thank you for the glowing review of Extended Stay America. We strive to provide our guests with thoughtful hospitality and attentive service; therefore, we are pleased to read your generous compliments. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management

4/10 - 별로예요

Angela

좋아요: 직원 및 서비스
2021년 10월에 12박 숙박함