This hotel is unsafe, filthy, and run by unprofessional, abusive management. As a domestic violence survivor seeking safe shelter, I was mocked, disrespected, and harassed for raising legitimate concerns about my stay.
Rather than resolving the issues I reported, management became upset that I didn’t “show proper respect” — as if guest safety and satisfaction require submission. The next morning, I was subjected to loud banging on my door, repeated angry phone calls, either in retaliation for my honest review or because they failed to properly check my valid, prepaid booking. Either way, this behavior was completely inappropriate and alarming
Using the police as conflict resolution is the mark of a weak leader, sir. Respect is earned — not demanded.
The WiFi was nearly unusable — constantly dropping and causing booking errors and double charges. I spent my entire stay trying to correct their mistakes while being refused help.
The pet fee was switched mid-stay. Expedia listed $35 per stay, which I paid at check-in. Yet later I was told this fee was daily — an unreasonable and deceptive practice for a property like this.
I am still missing over $200 from unexplained double charges and billing errors — unresolved because of this location’s mismanagement.
Formal complaints have been filed with the proper agencies. The hotel is dirty, overpriced, and staffed by people who clearly don’t care about guest safety or dignity.
Avoid this hotel at all costs.
