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예약 가능 여부 확인

서버번 스튜디오 사우스벤드 여행 후기

2 out of 5
서버번 스튜디오 사우스벤드
52825 Indiana Route 933 N, South Bend, IN

이용 후기

6.2
평점 10 - 훌륭해요. 533개 이용 후기 중 98개" "
평점 8 - 좋아요. 533개 이용 후기 중 143개" "
평점 6 - 괜찮아요. 533개 이용 후기 중 89개" "
평점 4 - 별로예요. 533개 이용 후기 중 71개" "
평점 2 - 너무 별로예요. 533개 이용 후기 중 132개" "

6.6/10

청결 상태

6.8/10

직원 및 서비스

4.6/10

편의 시설/서비스

6.2/10

숙박 시설 상태 및 시설

4.2/10

친환경

이용 후기

2/10 - 너무 별로예요

katie 님, Dexter

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wouldn’t stay there horrible place
2024년 4월에 1박 숙박함

4/10 - 별로예요

David

출장 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
No coffee pot, pots, dishes,etc. No shower curtain, no toilet paper. Door lock want working properly. Complained to management and was told to just be gentle with it. Door wouldn't close on it's own. Had to pull it shut. Terrible place
2024년 1월에 4박 숙박함
답변 제공: Lynn 님, 2024년 1월 12일
We do apologize for your experience.

4/10 - 별로예요

Selena

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Lady at front desk tried to say I didn’t pay while having the receipt and proof. Acted like she had an attitude.
2024년 1월에 1박 숙박함
답변 제공: Lynn 님, 2024년 1월 12일
we do apologize for your experience.

10/10 - 훌륭해요

Darleana

2023년 11월에 20박 숙박함

8/10 - 좋아요

Herman

연인과의 여행
별로예요: 직원 및 서비스
It's pretty cool you have a little stove and microwave. And a big fridge. Ty
2023년 11월에 2박 숙박함
답변 제공: Lynn 님, 2023년 11월 18일
Thank you for staying with us! We appreciate you!

2/10 - 너무 별로예요

David

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Arrival to acquiring keys was 30 minutes. Didn't have reserved room or alternate room ready. They finally put a mattress on the floor to accommodate original required reservation. I'm 74. Get the picture? Also NO pots, pans, silverware or even glassware? No happy about this stay at all.
2023년 11월에 1박 숙박함
답변 제공: Lynn 님, 2023년 11월 18일
We apologize for your experience. Thank you for letting us know where we fell short of providing a better experience.

4/10 - 별로예요

Bill

2023년 10월에 1박 숙박함
답변 제공: Lynn 님, 2023년 11월 1일
We do apologize we did not meet your needs.

2/10 - 너무 별로예요

J

출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Cannot recommend this property.
This was a disaster. The property describes itself on its website as an extended stay-type facility. I was travelling on business and booked expecting to be able to cater for myself, and work from my room. However, the description and photos of the room were not accurate. Most amenities listed were not present (no flatware, dishes, tea/coffee maker, dishwasher, etc.), not even paper cups. Bed was made with thin, worn, poor quality linens, with 1 pillow with no pillowcase. No chair. 1 small towel and threadbare face cloth. No toilet paper! Eventually I was provided with 2 covered pillows, 2 towels,1 roll of toilet paper. Room was acceptably clean but very worn and shabby. All that said, front desk staff were great and seemed genuinely embarrassed by the situation - I actually felt sorry for them. They agreed the room was not as described and inferred that none of the rooms were. I checked in on Friday afternoon and was told that there was no manager on duty then, or over the weekend. They claimed management had tried to correct the description, but that nothing had actually been changed. I had booked for 4 nights but left after 2 as soon as other accommodation in the area became available (because of a football game at Notre Dame Uni. all places were fully booked). My booking was non-refundable, but after 1 1/2 hours of a chat session with Hotels.com and a follow up session after I returned from the trip, I received a partial refund for the 2 nights I did not stay there.
Lack of listed amenities in kitchen area. Fridge doors covered with a sticky brown residue.
Bathroom.. no toilet paper, no spare roll in cupboard under sink.
Box and bags in corner are mine. No chair as shown in their photos.
One pillow with no pillowcase.
2023년 10월에 4박 숙박함
답변 제공: Lynn 님, 2023년 10월 30일
We do apologize we did not meet your expectations. We are an extended stay hotel and without dishwashers, we cannot properly sanitize items. We are in the process of correcting our misses.

2/10 - 너무 별로예요

Johnathan

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Lynn 님, 2023년 10월 30일
we do apologize we did not meet your needs. Thank you for letting us know so we can improve.

2/10 - 너무 별로예요

Robert

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was gross, furniture missing and broken. Sent to wrong room three times. I would not recommend to anyone.
2023년 10월에 1박 숙박함
답변 제공: Lynn 님, 2023년 10월 31일
We do apologize we did not meet your expectations. Thank you for letting us know where we need to improve.

10/10 - 훌륭해요

Krystal

2023년 9월에 1박 숙박함
답변 제공: Lynn 님, 2023년 10월 3일
Thank you for staying with us! We appreciate you!

2/10 - 너무 별로예요

Philip

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 3박 숙박함
답변 제공: Lynn 님, 2023년 9월 27일
We apologize we diid not meet your expectations.

6/10 - 괜찮아요

실제 이용하신 고객

Disappointment was that the HVAC did not work, It was a little hot while trying to sleep. Room was clean
2023년 9월에 1박 숙박함
답변 제공: Lynn 님, 2023년 9월 25일
We do apologize for the air not working properly. We hope you give us another chance to win your tru7st.

2/10 - 너무 별로예요

Mikayla

2023년 9월에 1박 숙박함
답변 제공: Lynn 님, 2023년 10월 30일
We apologize we did not meet your expectations. Reviews help us to know where we need to improve.

4/10 - 별로예요

Jennifer

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel was filthy!
2023년 9월에 1박 숙박함
답변 제공: Lynn 님, 2023년 9월 21일
Thank you for letting us know where we need to improve. We do apologize we fell short.

4/10 - 별로예요

Reginald

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 7박 숙박함
답변 제공: Lynn 님, 2023년 9월 22일
We do apologize we did not meet your needs.

10/10 - 훌륭해요

Maryuly

2023년 9월에 1박 숙박함
답변 제공: Lynn 님, 2023년 10월 30일
thank you for staying with us!

8/10 - 좋아요

SELWYN

연인과의 여행
좋아요: 청결 상태
price was comparable with other hotels. I disappointed with staff willingness to get me a iron & board, they also promise to bring a second key to my room and never did.
2023년 9월에 1박 숙박함
답변 제공: Lynn 님, 2023년 9월 17일
Thank you for staying with us and we do apologize for our misses. We will work on those areas that need improvement. Thank you for letting us know

4/10 - 별로예요

Matthew

2023년 9월에 1박 숙박함
답변 제공: Lynn 님, 2023년 9월 5일
We do apologize we did not meet your needs.

2/10 - 너무 별로예요

Jermaine 님, Ocean Springs

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Piss stain on mattress, The property manager had the nerves to tell me they just took that out the wrapper and I'm the 1st person to use it Like I just got here False advertising say they are fully kitchen equipped “no dishes, pots or utensils”
2023년 9월에 2박 숙박함
답변 제공: Lynn 님, 2023년 9월 5일
We do apologize we did not meet your expectations.

4/10 - 별로예요

April

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Terrible experience from cleanliness, lack of professionalism and drug activity on premises
2023년 8월에 1박 숙박함
답변 제공: lynn 님, 2023년 9월 5일
We do apologize. Thank you for letting us know.

8/10 - 좋아요

Ryan

좋아요: 직원 및 서비스
The property is in okay condition. But it was the least expensive option when I stayed so that might be expected. Room was clean and staff was very helpful.
2023년 8월에 2박 숙박함
답변 제공: Lynn 님, 2023년 8월 14일
Thank you for staying with us!

2/10 - 너무 별로예요

Jessica

2023년 8월에 1박 숙박함
답변 제공: lynn 님, 2023년 9월 5일
We do apologize we did not meet your needs.

8/10 - 좋아요

Nathan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good enough
Exactly as expected. No frills. Clean.
2023년 7월에 2박 숙박함
답변 제공: Lynn 님, 2023년 8월 14일
thank you for staying with us!

8/10 - 좋아요

Cody

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My stay this time was better then the 1st time. Lafy at front desk was amazing! Just a few minor issues, and front desk helped to address. I will say though, lots of people running around all hours day/night thru hallways.
2023년 7월에 1박 숙박함
답변 제공: Lynn 님, 2023년 8월 14일
Thank you for giving us another chance!

2/10 - 너무 별로예요

Eric

좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
Misleading deposit wording and rude staff
I'll start with the good, nice clean room good rate. Now to the bed, room with a studio room and the anemones said kitchenware included got up there had no cookware silverware plates or anything like that in the room. That was one of the reasons I booked a studio room. Now on to the very bad, I have a dog and when I booked through hotels.com it said that there was a $50 pet deposit. I went ahead and booked the room and it was pay up front non-refundable. I get to the property and they inform me it's a $50 non-refundable deposit which the listing on hotels.com did not indicate. Tried to talk to the lady at the front desk about it and she was very rude and pretty much shut me down and deflected the blame on hotels.com. I know better than that that is an underhanded tactic by the property to squeeze an extra $50 off a pet owner and get them to choose their property over another. I will be contacting their corporate office and filing a report with the better Business bureau.. is I see that that's not a hotel.com problem but the problem lies on the person who listed the property on hotels.com they failed to mention that the deposit was non-refundable. Had that been truthfully disclosed on the listing there was probably another property I would have booked at that that was better value for me.
2023년 7월에 1박 숙박함
답변 제공: Lynn 님, 2023년 7월 17일
We do apologize for the mis-communication. Our Pet fee is a non-refundable fee at check in. Thank you for letting us know we may need to clarify that information on Hotels.com.

6/10 - 괜찮아요

Roberta 님, Michigan city

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Cool for the price
2023년 6월에 1박 숙박함
답변 제공: Lynn 님, 2023년 6월 22일
thank you for staying with us

8/10 - 좋아요

Jeromy R.

2023년 6월에 3박 숙박함
답변 제공: Lynn 님, 2023년 7월 17일
Thank you for staying with us! We appreciate you letting us know you enjoyed your stay.

4/10 - 별로예요

Evelyn

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 2박 숙박함
답변 제공: Lynn 님, 2023년 6월 19일
Thank you for staying with us and we apologize we did not meet your needs

2/10 - 너무 별로예요

Jujaun

2023년 6월에 3박 숙박함
답변 제공: Lynn 님, 2023년 6월 17일
Wes apologize owe did not meet your expectations. We are working hard to address our issues.

2/10 - 너무 별로예요

David

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very bad experience, No hot water, secure doors were left open, No night clerk. I would not stay again.
2023년 6월에 1박 숙박함
답변 제공: Lynn 님, 2023년 6월 16일
We do apologize for your experience. Thank you for letting us know where we need to improve.

6/10 - 괜찮아요

Cody

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Had no hot water the entire time there, also, did not have cold water for hours as well. Could not take a shower. Pool is closed and room was not cleaned the way it should have been. Holes in curtains, food stains on wall, exposed floor, cracked outlets and switches.
2023년 6월에 1박 숙박함
답변 제공: Lynn 님, 2023년 6월 16일
We do apologize we did not meet your expectations. We have requested several times the pool to be removed from the site. We are in the process of repairing the issues you mentioned. Thank you for letting us know.

2/10 - 너무 별로예요

Tagg 님, Chandler

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Fire alarm triggered 7x. Damaged floor tiles, furniture, elevator. Room's entry light switch broken. Wanting amenities. No bottled water. Only 1 bar of soap. Had to ask for hangars. In-room kitchen area had no pot, pan, cooking or eating utensils. Minimal service. Front desk closed between midnight and noon.
2023년 5월에 2박 숙박함
답변 제공: Lynn 님, 2023년 5월 22일
We do apologize our fire system went off. We did have bottled water available at the desk. We do not provide dish ware due to no dishwashers and we cannot properly sanitize. We do have limited desk ours due to Extended Stay model. However, there is always staff on site. We apologize we did not meet your needs.

6/10 - 괜찮아요

Jorge

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Studio is small chair in my room was dirty full of pet hair mattress was old and wire spring right at the surface of mattress very uncomfortable! No service at nite and early in the morning!
2023년 5월에 5박 숙박함
답변 제공: Lynn 님, 2023년 5월 20일
thank you for letting us know.

6/10 - 괜찮아요

Stephanie

가족 여행
좋아요: 숙박 시설 상태 및 시설
It was an okay place to stay
2023년 2월에 1박 숙박함
답변 제공: Lynn 님, 2023년 3월 5일
We appreciate you and we hope to see you again in the future.

2/10 - 너무 별로예요

SAMIR

2023년 1월에 11박 숙박함
답변 제공: Lynn 님, 2023년 2월 10일
We do apologize we did not meet your needs. We are working hard to provide a pleasant experience. We do hope you give us another try in the future.

2/10 - 너무 별로예요

Ben

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Horrible from the start! Do not stay here!
Keys didnt work 2 times, slimey floor in the room, no remote. Room was dirty but not half as dirty as all of the common areas. Comforters were barely thicker than the sheets.
2023년 1월에 2박 숙박함
답변 제공: Lynn 님, 2023년 1월 8일
We do apologize we didn't provide better service. Thank you for letting us know where we fell short.

8/10 - 좋아요

Linda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2022년 12월에 2박 숙박함
답변 제공: Lynn 님, 2023년 1월 6일
thank you for staying with us!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Best value for money spent
Overall it is an affordable Stay with nice amenities in the rooms, full size refrigerator and freezer with ice maker, two burner cooktop stove, big microwave, kitchen sink, dishwasher, (although I believe the dishwasher was not hooked up). Convenient location on the bus route and quite a few nearby restaurants. Compared to other prices on 933 this is the best value for the money. Has an indoor pool that has been closed down since the start of the COVID pandemic. Definitely makes for a nice extended stay when pool is open. Staff there are friendly and have always helped me with anything I might need 24/7. I will definitely book with them again when I'm in town.
2022년 12월에 9박 숙박함
답변 제공: lynn 님, 2023년 1월 6일
Thank you for letting us know about your stay! We look forward to seeing you again,

6/10 - 괜찮아요

Taelor

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The lights didn’t work in the room I was initially assigned to as check in. The front desk staff I believe her name was Brittney was more than helpful and switched my room. The next room hadn’t been cleaned at all so I went back again to get a 3rd room. That room was decent and I didn’t want to move again so I just just stayed there. There was no office chair, dishes, or coffee maker in the room which I assume was out of the ordinary. Although I wasn’t completely satisfied with my stay, Brittney was a huge help and even spoke with her manager about the trouble I had at check in and I was refunded one of my nights.
답변 제공: Lynn 님, 2022년 12월 24일
Thank you for your patience with the challenges faced during your stay. We are diligently working to correct where we fall short. We hope to see you again.

8/10 - 좋아요

Keith

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Comfortable stay
2022년 10월에 3박 숙박함
답변 제공: Lynn 님, 2022년 10월 17일
Thank you for staying with us! We appreciate you!

2/10 - 너무 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Urban = Ghetto
F- !!! On a scale of 1-10 I would rate this place in the far negatives. This stay was positively disgusting. There were flies everywhere. The room had a horrible smell. The pool is closed. There was a child screaming in the halls. They charged an additional $50 for our dog to stay the night when it was NOT mentioned prior to the stay, even when I called ahead to double check that pets were allowed. The place was dirty. The residents and guests were questionable. The next morning when I ordered an Uber a guest warned me to wait for it at the precise location set or someone would steal it. My partner kept making fun of me for the bad booking. The condition of this hotel should be criminal! The ONLY positive aspect was our Guest Relations Associate Chelsea. She was super sweet and funny, and did her very best to accommodate us, though the weight of everything wrong with our stay was outside of her control.
2022년 9월에 1박 숙박함
답변 제공: Lynn 님, 2022년 9월 15일
We do apologize for your experience.

2/10 - 너무 별로예요

Mohamed 님, Niles

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Just one pillow at the room, no soap no shampoo no iron and ironing board and i ask for one and in almost 2 weeks stay they didn’t send me any. Basically you have to do most of hotel services by your self like ( taking the trash out, take your towels down and gave it to them so they will replace to you with clean ones. All over I didn’t see hotem service there
2022년 8월에 14박 숙박함
답변 제공: Lynn 님, 2022년 9월 5일
We apologize we did not meet your needs. We thank you for letting us know.

2/10 - 너무 별로예요

Norman

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I think that you should have someone come out and look at the property and shut it down I wouldn't let my dog live there
2022년 8월에 2박 숙박함
답변 제공: Lynn 님, 2022년 9월 5일
We apologize we did not meet your expectations.

2/10 - 너무 별로예요

CARMELINA

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 2박 숙박함
답변 제공: Lynn 님, 2022년 9월 5일
We apologize we did not meet you expectations.

2/10 - 너무 별로예요

Natalie

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 7월에 2박 숙박함

2/10 - 너무 별로예요

Angela

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
*PLEASE READ BEFORE CHOOSING TO STAY HERE** Aside from all the issues with check in - we weren’t able to check into our room until after our concert was over and it was dark. We opened our door to find a bed that had no linens, pillowcases, anything. Went back to the desk and they handed us a pile of sheets. No comforter - instead a 2nd sheet to have on the bed. We just went in and went straight to bed. We realized the horror of the room when we woke up. My husband and I both felt like we were bit in our sleep. Upon inspecting - we found bed bugs. The walls had brown smears all over, a hole in the wall behind the door, dirty dishes still in the dishwasher from whoever was there before, crumbled up cereal and CAT FOOD all over the top of the refrigerator. The floors were sticky and gross. No trash can, the chair in the room was covered in pet hair and some sort of other excrement. We were so disgusted and horrified there aren’t even enough words to describe the condition of this hotel.
2022년 6월에 1박 숙박함

8/10 - 좋아요

Anayansin

2022년 6월에 1박 숙박함

2/10 - 너무 별로예요

Andrew

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No where posted on Expedia or the hotel’s website was that they stop checkins at 10pm. Staff made a stink that we arrived after 10pm. Facility was filthy, trashy, and sketchy. The fridge with freezer was the reason why I booked this room. Second bed had 1 pillow without a pillowcase, and was dirty and full of hair. There was no hot water.
2022년 6월에 1박 숙박함

2/10 - 너무 별로예요

Kathrine

2022년 6월에 1박 숙박함