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"Clean sheets"

"Everything was well, breakfast need to improve a lil"

"It's a beautiful place, but honestly, it stressed me out to be there. I had an issue (explained below), and no one could help - saying that because I made my reservation through hotels.com, my reservation was locked and they couldn't touch it -- but then hotels.com just gives the chatbot that doesn't help. It felt like no one was taking ACCOUNTABILITY for the needs of their guests who are paying a small fortune to be there... So, here was the issue: I wanted to make a last-minute room UPGRADE and add an extra night (ok, so last-minute change is on me)... but they refused to credit my original room against the new upgraded room!!! (In other words they still charged me for the room I didn't use, along with the higher priced room). To make matters worse, they still required me to check out by 11am (no late check out!) after the first night, and couldn't assure me I could check in to my NEW room (same kind of room, but 2 doors down) until 4pm. They did put a rush and I was able to get into a by around 1pm, but still, it was such a hassle to pack everything AND get charged an extra $380 or so -- with a REFUSAL to credit me back a penny and no apology. I'm sucking it up because I'm a non-adversarial person, but I will never go back, and it makes me disgusted by the chatbots and how it seems to take away customer service. And also, I know if I would've made a scene, I would've gotten a discount, but it's not worth my adrenalin. It leaves a bitter taste."

"Great place!"

"Checking it was extremely difficult. I was there with our wedding party - we had about 20 rooms total. Everyone had a very difficult time checking in. It looks us an hour. And then after the long wait they tried selling everyone a timeshare. Obviously very short staffed."

"Good "

"Shuttle did not pass at airport stop at 2:00 for over 30 min early September 29, 2026. Ended up taking the Sonesta shuttle, and walking over. Room was okay near the air conditioning units so was a bit noisy. Windows NEED cleaning, very dirty and hard to see outside. The rest was good, comfy bed and nice shower."

"Staff was very helpful."

"Rooms were pretty small. We got the king bed with sleeper sofa. Traveled with children. First time staying here and im not sure I would stay here again."