"Staff is excellent. All are friendly, efficient, and very courteous. We stayed there when it was Hotel Zero several times, visiting family from out of state, and the Watershed re-do looks nice as well. The problem we have with the property is acoustics. First, because of how the lobby is built, the noise travels up to the other rooms, and it's a huge echo chamber (like John Bonham banging on the drums, loud). Second, the ceilings don't have enough (or any?) insulation, so the noise of the person above our room sounded like she weighed 5000 pounds in wooden clogs. If you bring ear-plugs, you'll be fine. Unfortunately, we will not return, because we need our sleep, and that can't happen there."