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센테니얼 호텔 스포캔 여행 후기

3.5 out of 5
센테니얼 호텔 스포캔
303 West North River Drive, Spokane, WA

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1760개 이용 후기 중 1037개" "
평점 8 - 좋아요. 1760개 이용 후기 중 405개" "
평점 6 - 괜찮아요. 1760개 이용 후기 중 173개" "
평점 4 - 별로예요. 1760개 이용 후기 중 91개" "
평점 2 - 너무 별로예요. 1760개 이용 후기 중 54개" "

9.0/10

청결 상태

8.8/10

직원 및 서비스

8.6/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

4/10 - 별로예요

Kerry 님, Pinedale

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Stayed for 5 days never had rooms cleaned had to ask for towels and tv to be be fixed. The property was nice and clean but the did not have staff for anything… don’t book out rooms you can’t clean or offer a discount instead of high room rates.
2024년 5월에 4박 숙박함

4/10 - 별로예요

Jocelyn

별로예요: 청결 상태, 직원 및 서비스
Upon entering the room there was a smell of must and sweat. The bedding did not appear to be clean and gave me and ny child skin rashes.
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Miguel Ángel

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Gracias por todo
2024년 5월에 2박 숙박함
답변 제공: General Manager 님, 2024년 5월 14일
Dear Miguel,On behalf of all of us at Centennial Hotel Spokane, thank you for your outstanding review! It was truly a pleasure having you as our guest, and we'd be delighted to welcome you back.

6/10 - 괜찮아요

giridharan

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Was given a room that was cleaned after previous guests. None of the vending machines on the parking level were working.
2024년 5월에 2박 숙박함
답변 제공: General Manager 님, 2024년 5월 14일
Dear Giridharan,Thank you for your review. We appreciate that you took the time to share your recent stay; however, we do find it very disappointing. Our primary goal is always to provide our guests with an exceptional experience. Your feedback will be relayed to our team to ensure any necessary improvements can be made. It was a pleasure having you join us. In the future, we hope you will consider returning and giving us another chance to impress you.

10/10 - 훌륭해요

Amy

Surprisingly upscale for the area.
2024년 5월에 1박 숙박함
답변 제공: General Manager 님, 2024년 5월 14일
Dear Amy,Thank you for your perfect rating! It was a pleasure having you here at Centennial Hotel Spokane, and we are delighted to have exceeded your expectations. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!

10/10 - 훌륭해요

Peter

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice place right on the river. Clean, friendly, convenient. Close to everything Spokane has to offer.
2024년 5월에 3박 숙박함
답변 제공: General Manager 님, 2024년 5월 14일
Dear Peter,Thank you for taking a moment to leave your outstanding review. It was our pleasure to provide you with clean, convenient accommodations. We're glad you felt welcome while you were here, and we look forward to hosting you again at Centennial Hotel Spokane!

10/10 - 훌륭해요

Norma

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful hotel and location.
2024년 5월에 1박 숙박함
답변 제공: General Manager 님, 2024년 5월 14일
Dear Norma,We appreciate your kind words about your recent stay. Hearing that our guests enjoyed their time with us brightens our day. Thank you for your comments, and we cannot wait to welcome you back to Centennial Hotel Spokane for another great stay soon!

6/10 - 괜찮아요

Vladimir

좋아요: 청결 상태
Nice property but the management is not as nice and make you pay for parking.
2024년 5월에 1박 숙박함
답변 제공: General Manager 님, 2024년 5월 14일
Dear Vladimir,We always appreciate hearing from our guests, and we're glad you enjoyed your stay with us overall. However, we apologize for any disappointment with the parking and regarding our staff. We do our best to ensure we are transparent about our policies. Rest assured, we will make this clear to guests going forward, and we will speak with our team to ensure we are meeting our high standards of hospitality going forward. Should you be in the area again, please consider coming back to see us for a stay that is sure to exceed your expectations.

8/10 - 좋아요

Shoshana 님, Kenai

가족 여행
Good location. Staff friendly.
2024년 5월에 1박 숙박함
답변 제공: General Manager 님, 2024년 5월 13일
Dear Shoshana,Thank you for choosing Centennial Hotel Spokane. We are delighted you received excellent service and enjoyed our convenient location. We take pride in providing a phenomenal experience for our guests, and we value your feedback. It was our pleasure to host you, and we hope to see you again for another memorable visit!

10/10 - 훌륭해요

Alex

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place no complaints.
2024년 5월에 1박 숙박함
답변 제공: Centennial Management 님, 2024년 5월 12일
Hi Alex! Thank you for the kind words. If you are coming back through the Spokane area pleas consider staying with us.

10/10 - 훌륭해요

Janet

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had an excellent stay at the hotel. The staff were great and the location of the hotel is convenient.
2024년 4월에 1박 숙박함
답변 제공: Centennial Management 님, 2024년 5월 6일
Thank you for your kind words Janet. We will definitely pass your compliments onto our team. We can't wait for the next time you get to stay with us at The Centennial Hotel.

10/10 - 훌륭해요

Louis

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Centennial Management 님, 2024년 5월 6일
Thank you for your response Louis! I am glad we could show you a 5/5 time at The Centennial Hotel. We hope to see you again soon.

10/10 - 훌륭해요

Nancy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Being adjacent to Spokane Falls was outstanding! Or view was amazing. We had a balcony and sat on it, had a brewski and, at bedtime, kept the slider open and listened to the waterfall and watched the Pavillion lights dance. Highly recommended !
2024년 4월에 2박 숙박함
답변 제공: Centennial Management 님, 2024년 4월 29일
Thank you for your glowing praise Nancy! Having the sound of the river and the falls lull you to sleep is one of the best things about our hotel. We can't wait for the next time you stay with us at the Centennial Hotel Spokane.

8/10 - 좋아요

Cindy

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The bed was very comfortable and the view was amazing! Only complaint would be dated vending machines that dont work.
2024년 4월에 1박 숙박함
답변 제공: Centennial Management 님, 2024년 4월 29일
Hi Cindy. Thank you for your kind words. The vending machines on property are run by a 3rd party, but we will pass your comments along to their team.We are excited for the next time the Centennial Hotel can host you and yours.

8/10 - 좋아요

Madison

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Centennial Management 님, 2024년 5월 6일
Hi Madison. Thank you for your feedback. It does help us to improve. Next time you're coming through Spokane please pay us a visit.

10/10 - 훌륭해요

Douglas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice place to stay, easy short walk to the Spokane Arena.
2024년 4월에 1박 숙박함
답변 제공: Centennial Management 님, 2024년 4월 29일
Hi Douglas. Our proximity to all of Spokane's major sports/entertainment facilities is one of the best things about this hotel. We hope to see you at whatever show brings you to Spokane next.

10/10 - 훌륭해요

Krista

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Just a nice hotel all around
2024년 4월에 1박 숙박함
답변 제공: Centennial Management 님, 2024년 4월 29일
Thank you for your response Krista. We really appreciate you taking the time to leave such a kind review. We hope to see you soon!

10/10 - 훌륭해요

Ernie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Centennial Management 님, 2024년 4월 29일
Thanks for your response Ernie. We appreciate your feedback. Please come visit us at the Centennial Hotel whenever you're headed back this way.

10/10 - 훌륭해요

helen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It is clean and fresh the elvator did not work today and that was not good, as we are older and I don t dp staors we;; woth ;iggage
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 26일
Dear Helen,Thank you for choosing Centennial Hotel Spokane for your recent stay! We're delighted that we could provide a clean and welcoming getaway for you. However, we apologize for any inconvenience regarding the elevator. We will be sure to have our maintenance team look into your concerns to ensure this matter is resolved swiftly. Your review is appreciated, and we hope to welcome you back for another terrific stay soon.

8/10 - 좋아요

hazel

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice overlooking Riverfront Park and Spokane river. Nice walkable distance to Convention Center, shops and dining. Right off trail that is good for biking, walking, roller blading walking dog. Not super fond of dark decor (i.e-black carpet). Liked the L'Occitane soap and shampoo and conditioner. Could use more elevators.
2024년 4월에 2박 숙박함
답변 제공: Centennial Management 님, 2024년 4월 25일
Hi Hazel! Thank you for your feedback. Your positive comments are a list of all the reasons this is my favorite hotel among the Davenport Collection. We are excited for the next time you stay at the Centennial Hotel.

10/10 - 훌륭해요

Sheri

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a convenient location and easy to walk along the river. Also a very nice balcony.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 25일
Dear Sheri,It was a pleasure hosting you at Centennial Hotel Spokane! We're glad our walkable location worked well for your trip and that you enjoyed relaxing on the balcony. If you're in the area again, please come back to see us.

10/10 - 훌륭해요

Karen 님, Hobart

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We've traveled a long way and stayed in a number of hotels. This is the best we have stayed at! Comfy bed, and picturesque views of the walking trail and rushing water behind it! ❤️
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 25일
Dear Karen,We're always thrilled to hear that our guests have had such an enjoyable experience! It's especially great to know that you appreciated our comfortable accommodations and wonderful views of the walking trail and water. It's also a great compliment that you consider us one of the best hotels you've stayed in! From all of us at Centennial Hotel Spokane, thank you so much for your positive review, and we hope to have the pleasure of your company again soon.

10/10 - 훌륭해요

Beverly

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent facility with walking access to Riverside Park. Highly recommend.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 22일
Dear Beverly,A guest’s recommendation is the #1 sign that we hit the mark, and their stay was everything they hoped it would be and more. Thank you for joining us at Centennial Hotel Spokane. We couldn't be happier to see how impressed you were with our wonderful hotel and great location, and we look forward to welcoming you back again.

10/10 - 훌륭해요

Scott

출장 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the property and people ! My new favorite place to stay when in Spokane!! Thank you all
2024년 4월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 19일
Dear Scott, We're thrilled to hear that you loved our property and our team at Centennial Hotel Spokane! It warms our hearts to know that we've become your new favorite place to stay in Spokane. Thank you for your kind words, and we can't wait to welcome you back for another fantastic stay!

10/10 - 훌륭해요

Jason

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It looks like the hotel has been redone and upgraded. Very nice accommodations.
2024년 4월에 2박 숙박함
답변 제공: Centennial Management 님, 2024년 4월 17일
Hi Jason. Thanks for noticing. We did go through a facelift about 4 years ago (not very long by hotel standards). We appreciate your feedback and look forward to the next time we can accommodate you and your family!

10/10 - 훌륭해요

Andrew

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Let me tell you. IF you have a room looking at pool ( pool was closed when we were there) crack you're window. The rushing water will put you to sleep. Or just take a walk in the park behind the hotel. AMAZING!!!!! Hotel was clean and everyone at the front desk was amazing, breakfast was spot on!!! If your a late night site at the bar,Ben the bartender was the best( the others were amazing also dont get me wrong) Ben was there for march madness when i was there!!! Over all spend the extra few bucks. Its definitely worth it.
2024년 4월에 5박 숙박함
답변 제공: Centennial Management 님, 2024년 4월 16일
Hey Andrew. Its comments like these that make me proud of the place that I work. Thank you for your kind words. We will definitely pass your comments on to Ben and his superiors so he gets the commendation he rightly deserves. We eagerly await your return to the Centennial Hotel.

8/10 - 좋아요

Jessica

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the location. Facilities were clean.
2024년 4월에 3박 숙박함
답변 제공: Centennial Management 님, 2024년 4월 16일
Hi Jessica! Thanks for the kind review. Feel free to reach out to the hotel and let us know how we can improve and make your next stay at the Centennial Hotel 5/5.

10/10 - 훌륭해요

Ben

2024년 4월에 1박 숙박함
답변 제공: Centennial Management 님, 2024년 5월 6일
Hi Ben. Thank you for your glowing review. We hope to se you at The Centennial Hotel again soon.

2/10 - 너무 별로예요

Hillary

아이를 동반한 가족 여행
Any time there is something that is out of service or not working all hotel guest should get pricing lowered or comped something else to make up the lack of the other “amenities “ the hotel claims to provide. Upon arrival I was definitely not greated by the concierge… but more like looked at as another needy customer. My booking reservation was made threw Expedia there price was quoted to me at$187. For the deluxe king size bed. The room was dirty to say the least. We ended up having to switch rooms! My main concern tho is the total price I see on my credit card $286.49…and another charge for $38.15. The employee at the front desk told me that there would be a refund of some charges after check out. I am not seeing this. Also how does a price go from $187 to $286.49. I suggest you reach out to me immediately to resolve this issue. I will be sending out a letter to Expedia, and the head quarters of the Davenport Hotel. Hillary Barnett 509-994-7171 Message phone 509-684-8766
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 12일
Dear Hillary, Thank you for your review. We sincerely regret to learn of your disappointment with your experience. Your feedback about our accommodations will be shared with housekeeping to ensure our high standards of cleanliness are being met. Please know that when booking through a third-party company, billing inquiries and refunds should be dealt with through them. It was a pleasure having you here, and we hope you will give us another opportunity in the future to change your lasting impression.

6/10 - 괜찮아요

Amber

연인과의 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The good: The room was nice and big. Enjoyed the Jacuzzi tub and the balcony. It was pretty close to everything. The staff seemed friendly and helpful. The bad: the room was not clean. First we seen a pair of dirty socks by the door and then there was stains on the sheets and blankets. The staff did give us new bedding and said they would take off the fees. We also paid for the breakfast which they offered quite a few choices but it was bland and the sausage didn't seem cooked..
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 7일
Dear Amber,Thank you for staying with us and taking the time to share your thoughts. We're glad our convenient location, friendly staff, and relaxing hot tub added to your experience. However, we apologize for any concerns about cleanliness and for any disappointment with breakfast. We'll pass your comments along to the appropriate staff members, and we hope to see you again should you be back in the area.

10/10 - 훌륭해요

Jason

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location, very clean, good coffee
2024년 3월에 2박 숙박함
답변 제공: Centennial Management 님, 2024년 4월 5일
Hello Jason. Thank you for your kind words. We are proud to live up to your standards. The Centennial Hotel eagerly awaits your return.

10/10 - 훌륭해요

Angela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
we enjoyed our stay at the property. Beautiful scenery, close walk to our dinner reservations and concert. Friendly staff. Great bacon on the breakfast buffet.
2024년 3월에 1박 숙박함
답변 제공: Centennial Management 님, 2024년 3월 26일
Angela, we are honored that you enjoyed your stay with us. Whenever you next come through Spokane please allow us to give you another wonderful stay.

8/10 - 좋아요

Louis

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All good!
2024년 2월에 2박 숙박함
답변 제공: Centennial Management 님, 2024년 3월 24일
Thank you for staying at the Centennial Hotel. We hope to see you again soon.

10/10 - 훌륭해요

Anita

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Centennial Management 님, 2024년 3월 24일
Thank you for staying at the Centennial Hotel. We hope to see you again soon.

10/10 - 훌륭해요

Joshua

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We came for a weekend getaway for my husband's birthday. The TV was on the fritz, so they upgraded us to a riverview king suite with a private balcony. We didnt have to ask for anything. The staff went above and beyond to take care of us. The Centennial is a choice hotel in the best location. I've stayed in a couple other hotels in Spokane and the Centennial is by far the best!
2024년 3월에 2박 숙박함
답변 제공: Centennial Management 님, 2024년 3월 19일
Hello Joshua. Thank you for your kind words. We are delighted that we could provide you a stay that lives up to your expectations. Please come visit us soon!

8/10 - 좋아요

Dane

2024년 2월에 2박 숙박함
답변 제공: Centennial Management 님, 2024년 4월 8일
Hi Dane! Thank you for your kind review. We hope to see you at the Centennial Hotel soon.

6/10 - 괜찮아요

Kim

단체 여행
별로예요: 직원 및 서비스
Checked into my room and it wasn’t even cleaned yet so they didn’t check that before letting us check in they gave us another room but I feel they should’ve offered me a discount for the inconvenience. They weren’t even apologetic about it.
2024년 3월에 1박 숙박함
답변 제공: Centennial Management 님, 2024년 3월 17일
Hello Kim. Thank you for your feedback. We apologize for the inconvenience of being given a room that hadn't been fully refreshed. Your notes have been passed along to the respective departments.If you are ever coming through Spokane, please consider giving us a chance to show you the standard of stay we strive for.

4/10 - 별로예요

Debbie

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

4/10 - 별로예요

Matthew

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
This property itself is beautiful but this is the second time ive stayed here and it will be the last. I booked through expedia and when I tried to check-in their system wasnt showing my booking. I gave them my confirmation number and still nothing. I waiting an hour, which shortened up my already super late check at almsot midnight before they were finally able to check me in. The room was nice other than the dirty sock, a use cotton swab used to clean someones ear and a pait of toenail clippers. I also inspected the bed with my UV light and yep, it picked up body fluids. I took pictures of all this and intented on posting them. I dont see anywhere to do so. I tried to use my voucher that I had to pay for but they had only one person working and in 30 minutes I never saw them so I went back to my room. The property is beautiful and its a shame its still has the same issues I experienced before the remodel. I cannot believe the Davenport would let this Hotel operate this way. This was a complete waste of my money, especially for just 11 hours. I will never do business with them or any of the Davenports again.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 15일
Dear Matthew,Thank you for your review. It's always a thrill to welcome back a valued guest; however, we sincerely regret that you were not fully satisfied with your experience. Your feedback about our accommodations and service will be shared internally to ensure our high standards of hospitality and cleanliness are being met. Please know that third-party sites sometimes have issues syncing up with our systems, resulting in such situations. We understand your frustration at the inconvenience this caused, and we'll be sure to discuss your report internally. It is our hope that you will give us another chance in the future to change your lasting impression.

8/10 - 좋아요

Gabriele

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location
2024년 3월에 2박 숙박함
답변 제공: Centennial Management 님, 2024년 3월 12일
We're glad you enjoyed your stay Gabriele! The next time you're in the Spokane area we would be happy to host you again.

10/10 - 훌륭해요

Pete

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay! Relaxing and amazing view of the river!
2024년 3월에 1박 숙박함
답변 제공: Centennial Management 님, 2024년 3월 12일
We're glad you enjoyed your stay Pete! Thank you for leaving your feedback with us. Early Spring is the best time to view the river and the falls. The next time you're in the Spokane area we would be happy to host you again.

6/10 - 괜찮아요

Hanna

아이를 동반한 가족 여행
별로예요: 청결 상태
Room was not clean, dirt and crumbs everywhere on the floor and nothing was wiped down. Food and hair all visible as soon as we walked in the room
2024년 3월에 2박 숙박함
답변 제공: Centennial Management 님, 2024년 3월 12일
Hanna, thank you for leaving your feedback with us. We regret that we did not meet the standards which we strive to achieve. Your notes have been passed on to the respective departments and will be taken to heart. If you are coming through Spokane again please allow us a chance to improve.

10/10 - 훌륭해요

Cathy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We stayed for State B Basketball so the location was perfect. Check in was easy and the atmosphere during this time was exciting. The only thing we did not like was the breakfast buffet that was served. The eggs and potatoes were cold. It would have been nice to be able to have the option of ordering off the menu.
2024년 2월에 3박 숙박함
답변 제공: Centennial Management 님, 2024년 3월 12일
We're glad you enjoyed your stay Cathy! Thank you for leaving your feedback with us. We will be sure to pass it along to the respective departments. The next time you're in the Spokane area we would be happy to host you again.

2/10 - 너무 별로예요

Kevin

좋아요: 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Blaine

가족 여행
좋아요: 직원 및 서비스
Was unable to order room service and the restaurant was so busy we couldn't get a table. They need more staff.
2024년 2월에 4박 숙박함
답변 제공: Front Desk Staff 님, 2024년 3월 7일
Hi Blaine,Thank you for taking time to provide us feedback about your stay. We've shared your comments with the Centennial restaurant management team. Please consider staying with us in the future.Thank you

10/10 - 훌륭해요

violet

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great customer service
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 5일
Dear Violet,We're so happy to know that our team's attentive service impressed you during your visit and that you had a good time with us overall. Thank you so much for the five-star rating and we hope to see you again soon.

8/10 - 좋아요

Kayla

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
We’ve stayed at this property for years, even before it was the Centennial. This was hands down our worst experience. We had a 2 queen room that overlooked the park and it was the smallest room I have ever stayed in at a hotel. We had our suitcases laid out in the hallway by the bathroom due to lack of space. And I knew this upon booking, but my kids were extremely disappointed that the pool was outdoors and not indoors. The beds were uncomfortable and warped. And the biggest issue, which is not necessarily the hotels fault, but our room was in a further away wing from the lobby and 2 out of the 3 nights we were there, we were woken up at midnight by a group of kids that were screaming, running and banging on doors. My husband handled it, but the hotel should do a better job of monitoring rooms/areas that are further away from the lobby. Aside from the negative, the room was clean, the staff was friendly and the buffet breakfast was good. Unfortunately we will probably not choose to stay here again.
답변 제공: General Manager 님, 2024년 3월 5일
Dear Kayla,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with clean accommodations and friendly service, so we're delighted that was the case for you. However, we're disappointed to learn we fell short of expectations in other aspects. We offer our sincere apologies if you weren't fully comfortable in your room. Also, we're very sorry for any disturbance you experienced and for any inconvenience this may have caused you. Your comments have been noted and will be kept in mind moving forward. We appreciate your feedback and wish you safe travels ahead.

8/10 - 좋아요

Teresa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Close to Riverfront Park and Spokane Arena
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 28일
Dear Teresa,Thank you for choosing to stay with us at Centennial Hotel Spokane. Our goal is to provide every guest with a great experience, and we're thrilled you were able to take advantage of our convenient location. The pleasure was all ours, and we hope to welcome you back in the future.

10/10 - 훌륭해요

Tawnni

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

4/10 - 별로예요

phill

별로예요: 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함