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Reviews of Hilton Garden Inn Spokane Airport

3 out of 5
Hilton Garden Inn Spokane Airport
9015 US 2 West, Spokane, WA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 631 out of 1000 reviews" "
Rating 8 - Good. 254 out of 1000 reviews" "
Rating 6 - Okay. 64 out of 1000 reviews" "
Rating 4 - Poor. 24 out of 1000 reviews" "
Rating 2 - Terrible. 27 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Deanna

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and tidy. We got there at midnight, from our flight. They take check-in until 1:00am. Nice that check-out is 12:00 noon instead of 11:00 most places. No free breakfast here.
Stayed 1 night in Apr 2024

10/10 Excellent

Scott

Traveled with partner
Liked: Amenities
Friendly staff, conveniently located a mile from Airport. Clean room.
Stayed 1 night in Apr 2024

8/10 Good

Christopher

Liked: Staff & service, amenities
Received some lower scores due to construction. Good stay though
Stayed 1 night in Apr 2024
Response from HGI Team on Apr 23, 2024
Hello Christopher, I am glad to hear your stay was good. Your feedback is important to us. Come back and stay when construction is finished!

8/10 Good

Kersti

Stayed 1 night in Apr 2024

10/10 Excellent

Julie, POST FALLS

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Excellent check in experience. Very nice staff.
Stayed 1 night in Apr 2024
Response from HGI Team on Apr 5, 2024
Thank you so much Julie for the kind words. Please come stay with in the near future!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
We’ll be staying there again
Stayed 1 night in Apr 2024
Response from HGI Team on Apr 4, 2024
Thanks for the review John! We can't wait to host you in the future!

6/10 Okay

Wade

Stayed 1 night in Mar 2024
Response from HGI Team on Apr 23, 2024
Hello Wade,Your feedback is important to us. Thank you for staying with us. We hope you return so we can better serve you.

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from HGI Team on Apr 4, 2024
Thank you Melissa. We hope we get the pleasure to host you in the future!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay very close to the city!
Stayed 4 nights in Mar 2024
Response from HGI Team on Apr 4, 2024
Thanks for the kind words Richard. We surely hope to get the pleasure to host you in the near future!

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was a clean hotel with super nice staff.
Stayed 2 nights in Mar 2024
Response from HGI Team on Apr 4, 2024
James! Thanks for such wonderful words and a great review! We hope to see you back here soon!

10/10 Excellent

Deneane

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and great beds! Slept very well.
Stayed 1 night in Mar 2024
Response from HGI Team on Apr 4, 2024
Deneane! We were honored to host you, and we appreciate such a wonderful review. Please stay with us again soon!

10/10 Excellent

Tammy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was helpful and friendly.
Stayed 1 night in Mar 2024
Response from HGI Team on Apr 4, 2024
Thank you for the kind review Tammy. We look forward to hosting you in the future!

10/10 Excellent

Arturo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Mar 2024
Response from HGI Team on Apr 4, 2024
Thank you for the great review Arturo. We hope to see you stay with us again!

8/10 Good

Lee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff spacious rooms
Stayed 1 night in Mar 2024
Response from HGI Team on Apr 4, 2024
Thank you for the wonderful words Lee. We hope to see you in the future!

6/10 Okay

Marvin

Business traveler, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Started off horribly! Our room showed not ready but 1 1/2 hr later discovered it was ready but not cleared as ready. Finally checked only to discover our “accessible room” was at the end of a long hallway under construction. NOT very “accessible “! Asked why there were no drinking cups for water in our room and it was pointed out we should use our only 2 cups intended for coffee. WHAT!? No offer of additional cups. The young lady had zero customer service skills! Beds were great and we got a great night’s sleep. Breakfast offering was good and convenient. Placing “accessible” rooms at the end of hallways is not very “accessible” for people with mobility issues!
Stayed 1 night in Feb 2024
Response from Tera- Assistant General Manager on Feb 26, 2024
Hi Marvin, we appreciate you sharing your feedback with us. We apologize for any inconvenience you experienced. Your insights help us improve our services at Hilton Garden Inn Spokane Airport. We hope to welcome you back for a better stay in the future.

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay and Fly this is the only accommodation g property to let us stay and fly over 2 weeks. We always stay here they are wonderful and great breakfast too
Stayed 1 night in Feb 2024
Response from Tera- Assistant General Manager on Feb 23, 2024
Thanks for the high marks, Rhonda. Sounds like you had a wonderful stay. We look forward to your next arrival!

6/10 Okay

Chapin

Liked: Cleanliness, staff & service
Very convenient; room was clean; check-in was efficient. The area was a bit snowy and the common area floors were wet and unattended. We had upstairs neighbors who made noise early in the morning (4:00 - 5:00a.m) because of early departures to the airport.
Stayed 1 night in Feb 2024
Response from Tera- Assistant General Manager on Feb 26, 2024
Chapin, thank you for taking the time to share your experience about your recent stay at our hotel. We know how important a good night’s sleep is and I sincerely apologize for the noise issue encountered during your stay. We hope to see you again in the future!

8/10 Good

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
As stated
Stayed 1 night in Feb 2024
Response from Tera- Assistant General Manager on Feb 23, 2024
Thanks for the high marks, Phillip. We hope to see you in the future!

8/10 Good

Peter

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Friendly service, rooms could be better
Friendly service and a pretty nice facility overall. Our room was a bit dark and the shower could have been better (low pressure, the tub diverter wasn't working fully) but it looks like they're doing renovations so these things will probably improve. Appreciated the complimentary EV charging.
Stayed 1 night in Jan 2024
Response from HGI Team on Feb 4, 2024
Hello Peter,Thank you for your stay and such a high review. We are sorry about any inconvenience during your stay. Renovations are coming along and the rooms are looking bright with brand new showers! Please come see us when renovations are complete!

8/10 Good

jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was surprised, that with the close proximity of the airport, it was very quite. I would come back again to this hotel when we are in Spokane area.
Stayed 1 night in Jan 2024
Response from HGI Team on Jan 15, 2024
Thank you for the review Jose! We look forward to hosting you in the future!

10/10 Excellent

Marilyn, North Fort Myers

Stayed 1 night in Jan 2024
Response from HGI Team on Feb 4, 2024
Thank you for such a good review! Come back soon!

10/10 Excellent

Karl and Dana

Stayed 1 night in Dec 2023
Response from HGI Team on Jan 15, 2024
Good morning Karl and Dana,Thank for you wonderful review. We look forward to hosting you in the future!

10/10 Excellent

Jenelle

Stayed 1 night in Dec 2023
Response from HGI Team on Jan 15, 2024
Good morning Jenella,Thank for you wonderful review. We look forward to hosting you in the future!

10/10 Excellent

BRIAN

Business traveler
Stayed 1 night in Dec 2023
Response from HGI Team on Jan 15, 2024
Good morning Brian,Thank for you wonderful review. We look forward to hosting you in the future!

8/10 Good

Darcie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from HGI Team on Jan 15, 2024
Good morning DarcieThank you for your review. We look forward to hosting you in the future!

10/10 Excellent

Cecilia

Stayed 2 nights in Dec 2023
Response from HGI Team on Jan 15, 2024
Good morning CeciliaThank you for your wonderful review. We look forward to hosting you in the future!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay
We love this hotel. Conveniently located. Good value, close to airport and good restaurant.
Stayed 1 night in Nov 2023
Response from HGI Team on Nov 23, 2023
Hello John,Thank you for your wonderful review! We are so happy to hear that you enjoyed your stay and loved our hotel. We really hope to see you in the future!

10/10 Excellent

Chuck

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only problem was we got a handicap room and didn't request one but wasn't a big problem except the handicapped shower I'm a little tall for it!
Stayed 1 night in Nov 2023
Response from HGI Team on Nov 21, 2023
Good morning Chuck,I am sorry to hear that the shower was a little too small. Sometimes through third party reservations, they come to us as handicap rooms even though the guests don't need them. For next time, we'll keep in mind that you don't need one. We appreciate the feedback and hope to see you in the future!

8/10 Good

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice hotel that is convenient to many areas of the west Spokane Valley. The lobby was very modern with a bar and restaurant. Was surprised to find that the rooms, while very clean, were not as modern as the lobby area.
Stayed 1 night in Nov 2023
Response from HGI Team on Nov 20, 2023
Hello Steve,Thank you for your feedback. We are happy that you enjoyed your stay! We are in the process of renovating our rooms to match our lobby! You'll have to stay again when it's finished!

8/10 Good

Kathleen

Traveled with group
Liked: Cleanliness, staff & service, amenities
Great airport shuttle, Missleading advertisemtn about breakfast, difficult to select Breakfast plan in room price, Dining room hours of operation not obvious on weekend.
Stayed 2 nights in Nov 2023
Response from HGI Team on Nov 6, 2023
Hello Kathleen,We are sorry to hear about the misleading advertisement, we will look into that. We appreciate the feedback you have given us. And we do hope to see you in the future.

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The was a great stay I well continue to come back. My grandson is stationed here and the check in was great the room is perfect the food is good..5 star this is going to be my place to stay when coming to visit
Stayed 2 nights in Oct 2023
Response from HGI Team on Oct 30, 2023
Hello Margaret, Thank you for such a great review. We appreciate the feedback. We hope to see you in the future!

8/10 Good

Shaunna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from HGI Team on Oct 30, 2023
Hello Shaunna,Thank you for such a great review. We appreciate the feedback. We hope to see you in the future!

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice room. Good dinner and service was excellent both in the restaurant and the front desk. Love the Park, Sleep and Fly option for going to the airport.
Stayed 1 night in Oct 2023
Response from HGI Team on Oct 30, 2023
Hello Evelyn.Thank you for such a great review. We appreciate the feedback. We hope to see you in the future!

8/10 Good

Lisa

Traveled with group
Liked: Staff & service, property conditions & facilities
Everything was pretty good but there was a chunk of hair in the bathroom sink when we arrived
Stayed 2 nights in Oct 2023
Response from HGI Team on Oct 25, 2023
Hello Lisa,Thank you for staying with us. We really appreciate the feedback. Hope to see you in the future.

8/10 Good

Keven

Stayed 1 night in Oct 2023
Response from HGI Team on Nov 6, 2023
Hello Keven, Thank you for the review. We hope to see you in the future.

10/10 Excellent

Dominique, Redmond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from HGI Team on Oct 18, 2023
Thank you the review Dominique! We hope to see you in the future!

10/10 Excellent

Tyler, Ritzville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Oct 2023
Response from HGI Team on Oct 16, 2023
Hello Tyler,Thank you for a good review! We hope to see you in the future!

2/10 Terrible

Eric

Stayed 1 night in Oct 2023
Response from HGI Team on Oct 11, 2023
Good morning Eric,We appreciate the feedback. Thank you for staying with us.

8/10 Good

Danette G

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Hard, hard uncomfortable bed
Hotel was nice, but bed was horribly hard. Woke up every hour because it was so uncomfortable. PTAC unit was really noisy when it came on. Ran fan, but only partially helped.
Stayed 1 night in Sep 2023
Response from HGI Team on Oct 4, 2023
Hello Danette,Thank you for staying with us. We appreciate your feedback. We're sorry to hear that the beds were uncomfortable. Despite this, we do hope to see you sometime in the future.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very close to the airport. Good restaurant next to the hotel. Very clean and quiet.
Stayed 1 night in Sep 2023
Response from HGI Team on Oct 3, 2023
Hello John, Thank you for staying with us. We appreciate your feedback and look forward to seeing you in the future!

10/10 Excellent

Megan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing. Clean room- loved the shuttle service and the breakfast was delicious
Stayed 1 night in Sep 2023
Response from HGI Team on Oct 1, 2023
Hello Megan,Thank you for staying with us. We appreciate the feedback. We hope to see you in the future!

10/10 Excellent

Delisa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All of the staff were friendly and nice! The cafe was excellent as well.
Stayed 1 night in Sep 2023
Response from HGI Team on Oct 1, 2023
Hello Delisa,Thank you for staying with us. We appreciate the feedback. We hope to see you in the future!

10/10 Excellent

Tammi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
always clean and friendly
Stayed 1 night in Aug 2023
Response from HGI Team on Oct 1, 2023
Hello Tammi,Thank you for staying with us. We appreciate the feedback. We hope to see you in the future!

10/10 Excellent

Beau

Stayed 1 night in Sep 2023
Response from HGI Team on Oct 1, 2023
Hello Beau,Thank you for staying with us. We appreciate the feedback. We hope to see you in the future!

6/10 Okay

Chris

Stayed 1 night in Sep 2023
Response from HGI Team on Oct 16, 2023
Hello Chris, We appreciate the feedback. Let us know what we can work on in the future. We do hope to see you back!

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from HGI Team on Sep 26, 2023
Hey John!Thanks for staying with us! We appreciate the feedback!

10/10 Excellent

CHRYSTAL

Liked: Cleanliness, staff & service, property conditions & facilities
Good location with resonable pricing. Close to NorthernQuest Casino
Stayed 1 night in Sep 2023
Response from HGI Team on Sep 26, 2023
Hey Chrystal!Thanks for staying with us! We appreciate the feedback!

6/10 Okay

Kellein

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from HGI Team on Sep 26, 2023
Hello Kellein,Thanks for staying with us! We appreciate the feedback!

4/10 Poor

Maria

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Response from HGI Team on Sep 25, 2023
Thanks for staying with us Maria! We appreciate the feedback!

10/10 Excellent

Kathleen

Traveled with family
Liked: Property conditions & facilities
Convenient. Dining was especially good. Facility somewhat worn.
Stayed 1 night in Sep 2023
Response from HGI Team on Sep 25, 2023
Thanks for staying with us Kathleen! We appreciate the feedback!