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베이몬트 바이 윈덤 스프링필드 일리노이 여행 후기

2.5 out of 5
베이몬트 바이 윈덤 스프링필드 일리노이
5871 S Sixth Frontage Rd, Springfield, IL

이용 후기

5.6
평점 10 - 훌륭해요. 1003개 이용 후기 중 143개" "
평점 8 - 좋아요. 1003개 이용 후기 중 191개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 172개" "
평점 4 - 별로예요. 1003개 이용 후기 중 236개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 261개" "

6.0/10

청결 상태

6.2/10

직원 및 서비스

5.2/10

편의 시설/서비스

5.4/10

숙박 시설 상태 및 시설

5.2/10

친환경

이용 후기

2/10 - 너무 별로예요

Rosann

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
this property should be shut down it's falling apart theirs mold on the ceilings the lights in the hallway to our room weren't working there was mold on the ceiling - our room and the entire building stunk- our room stunk- the room had holes in the carpeting the wall were cracked - I took pictures of everything the car port for check in- the roof was falling down this place is a disaster -I want my money back
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

JESSICA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Brittney

No pool or free breakfast as stated
2024년 4월에 4박 숙박함

4/10 - 별로예요

Yolanda

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Furniture is antiquated, never any breakfast, bed is hard.
2024년 4월에 2박 숙박함

4/10 - 별로예요

John

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pool and hot tub not working. No breakfast being served. 80 dollar CASH deposit required to check in. Jetted tub faucet was so slow i quit trying to fill tub after an hour. Then had to manually hold drain open to empty the tub. Tv remote did not turn tv on and off or control the volume.
2024년 4월에 2박 숙박함

6/10 - 괜찮아요

Gerry

별로예요: 숙박 시설 상태 및 시설
No breakfast Indoor Pool closed
2024년 4월에 2박 숙박함

2/10 - 너무 별로예요

Tiffany

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
They have a 2 signs up that say, "not serving breakfast, sorry for the inconvenience" and "pool not working". Both were advertised in Expedia and they also forced me to pay a $80 cash deposit in addition to paying Expedia. I really am going to seek out a refund for this horrible experience and report them to better business bureau
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Angela

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was pleasant and it was very clean, but inconvenient as you had to have a cash deposit, no pool, and no breakfast and to get the deposit back you had to go and find a worker to check the room first.
2024년 4월에 1박 숙박함

8/10 - 좋아요

Mohammed

2024년 4월에 2박 숙박함

4/10 - 별로예요

Joe

연인과의 여행, 출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
The check in clerk was rude. They required an $80 CASH deposit which we were not informed of. There was no breakfast served which was supposed to be available. At Check out we had to wait for them to go up and inspect our room before they would return our $80, The morning clerk was at least courteous.
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

Debbie

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
no breakfast as advertised and pool was out of order. the maintenance was horrible!!
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Larina

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cash deposit only, pool out of order, place smelled, wanted to cancel was told to call the next day, when called no one answered, staff unpleasant and looked dirty, no continental breakfast like advertised. Just very terrible experience.
2024년 3월에 2박 숙박함

2/10 - 너무 별로예요

rodolfo

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nothing the swimming pool and the Jacuzzi was out of service no breakfast the room has mosquitoes and smells
2024년 3월에 1박 숙박함

4/10 - 별로예요

Steve

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Customer service needs to be improved
2024년 3월에 7박 숙박함

2/10 - 너무 별로예요

Stephanie

단체 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Where to begin...first, nothing that was listed on Expedia was true when we got to the property. There was no breakfast, no pool, no $100 charge card deposit, and they said I hadn't already paid for the room when I had. They made me pay them $80 CASH for a room deposit and give them my credit card for the room charge. The lady at the desk couldn't explain anything; she just kept repeating that everything was hotel policy. She gave me a sheet to explain hotel policy, but wouldn't let me keep it or read it - she made me sign it and hand it back to her. What good is that? The whole property is old and run down and beat up, and looks nothing like the website photos. The photos are clearly stock photos. The room was old and broken and beat up (but it WAS clean). The bathroom faucet was loose and floppy, the TV remote didn't work, the AC/heat unit ran but didn't actually work, there were very few outlets and none where you need them, the bathroom caulk was dirty and chipped, etc. If it hadn't been late at night and the middle of a storm, we would have left.
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

david

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I booked it because the ad on this site said it had a pool, a hot tub and free brekfast. They offered NOT ONE of these things! The facility was run down, dirty and smell like marijuana throughout the motel. And the had the GALL to demand an $80 cash damage deposit at check-in. Worst online booking I have ever made!
2024년 3월에 1박 숙박함

4/10 - 별로예요

Clint

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 6박 숙박함

2/10 - 너무 별로예요

Tim

출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They advertised free breakfast and when I checked in the front desk told me that they don't serve breakfast. One of the staff members said that they had not served breakfast for a while. If this is the case, the management needs to remove this from their description. They don't tell you in advance that you have to give them an $80.00 cash security deposit when you arrive. They will not let you use a credit card or debit card for the deposit. Cash ONLY! Luckily, I had cash on hand. Over my career, I have stayed in thousands of hotel rooms. This is one of the worst properties that I have stayed in.
2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

nancy

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They offered free breakfast and pool and did not have either one, did not give a discount. Needed a cash deposit in addition to payment.Property is very run down, will never stay there again.
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Vinny

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was never there. Thy took a $80 cash deposit and told me to collet it when I checked out. Well I waited an hour for someone to come to the front desk at 5am and never they never came. Sign said be back in 15 min. So now I’m out $240 for the two nights and $80 deposit. Worst experience with a hotel I’ve had ever.
2024년 3월에 2박 숙박함

2/10 - 너무 별로예요

Donna

연인과의 여행
Do not stay at this hotel. They charge $80 for a damage deposit. They had no pool available, no breakfast and we had to wait 2 hours to checkout because no one was at the front desk first thing in the morning. Our room was clean, but that is the only good point.
2024년 3월에 1박 숙박함

4/10 - 별로예요

Perry

가족 여행
별로예요: 숙박 시설 상태 및 시설
No breakfast when clearly stated breakfast included. No pool, when stated pool included. Cash deposit required, no credit card. Rooms were trashed and had to beg to get another room. Room had bed torn up and mattress on the floor. Also all bedding wadded up on the floor. Tv doesn’t work. Tried to cancel reservation due to all these issues and was not allowed to cancel. Seems sketchy and in safe. Not happy we couldn’t reach Expedia for a resolve to this either.
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Kristin

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is falsely advertised on their Facebook page and through Expedia. The hotel boasts breakfast and pool, but both haven’t been offered for months. The breakfast is no longer served and the pool hasn’t been working for months. The most disturbing thing is asking your guests for an $80 cash deposit. This isn’t listed on their website through Expedia or corporate. After paying in full through Expedia, why do I need to give a cash despoit and why do you need my card? The property is severely run down. Broken lampshades, light didn’t work in lamp, stains all over the walls, ripped mattress covers, the air conditioner was filthy full of debris and food. I could not wait to get out of here and we checked out before 7:00 AM. The pictures on the website of the lobby look nothing like the property. The clientele was also disturbing. I’ll never stay here again and I’m severely disappointed in my booking. Corporate needs to step in to the practices being done here.
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Sue

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything is run down and very shabby. A refund is in order due to the fact that I phoned the hotel in advance to be sure a working pool was onsite and breakfast was provided (two of our standard requirements). Was told yes to both. However upon checkin was told breakfast is not currently being served and the pool is not open. This is totally unacceptable.
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Lori

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was the absolute opposite of what was advertised. The pool was closed & they were not seving breakfast. The floors were stained and dirty, the elevator smelled like smoke, in fact there was a nasty smell throughout the entire hotel. The previous occupant of the room had left articles of clothing in the room, the coffee maker still had grounds in it...I could go on and on. On top of all that, even though we had a reservation & had paid by credit card, they required an $80 cash deposit! I would NOT recommend this hotel!
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Tyrone

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The Hotel does not serve breakfast as advertised… The Hotel rooms do not look like the rooms on Expedia… I couldn’t even buzz the front desk from my room cause the phone cord was missing to connect the handset… I tried calling with my cell phone to get WiFi code and no answer… I gave it a 3 overall cause I didn’t see any bugs and the room was clean just run down as hell… I gave a 4 cause there is a McDonald’s right next door…

2/10 - 너무 별로예요

Artria

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The pool was closed and there was no breakfast as both were advertised when booking. There were also bedbugs in my hotel and I am still awaiting a refund after not even staying a full night to the the infestation. I have pictures with proof as well.
2024년 3월에 2박 숙박함

2/10 - 너무 별로예요

Barbara

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The lady checking me in told me we could not stay there because I disrespected her. If there was any disrespect it was her to me. I said maybe I should stay somewhere else where the check in person was nicer and she said you should. We don’t want you here so I left. Also no breakfast which was advertised and no pool and she wanted a cash deposit if $80 cash which I did not have. What a terrible way to run a hotel. I will never stay at a Baymont Hotel again.
2024년 3월에 1박 숙박함

4/10 - 별로예요

Yolanda 님, Charleston

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is very run down,needs alot of maintenance. Refrigerator does not keep things cold, musty smelling.Only 1lamp worked in room,no other light bulbs in lamps.The drain plug was laying in the sink.T.V. remote would not work. Manager on duty was not a pleasant person when checking in- not sociable.ice machine broken no breakfast,and no pool. Outside of building needs cleaned up.
2024년 3월에 1박 숙박함

8/10 - 좋아요

PAUL

좋아요: 청결 상태
별로예요: 편의 시설/서비스
Pool is closed and no breakfast were the first words I heard upon checking in at 2:15 am. Then a $80.00 cash fee was needed in order to check in. This time the fee was returned upon check-out.
2024년 2월에 1박 숙박함

4/10 - 별로예요

Phillip

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
They dont say anything aboout the pool being closed and they stopped the breakfast. You also have to pay 80 to 100 dollars in CASH ONLY before you can check in. Plus you have to pay per pet and if you smoke. I spent more on the deposit than on the room. The sheets dont fit the beds. Stand holding the microwave was broken. They used grey tape to fix a hole in the tub. Over all very disappointed with my stay.

2/10 - 너무 별로예요

Joseph

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Roshelle

좋아요: 청결 상태
별로예요: 직원 및 서비스
Front desk staff were just very rude and unpleasant
2024년 2월에 1박 숙박함

4/10 - 별로예요

Corey

아이를 동반한 가족 여행, 출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
The room was dirty. Sheets not changed, cigarette butts in the couch. Ghetto-acting staff yelling at customers. $80-100 CASH deposit for your room. I would skip this one.
2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Simon

2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

chris

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
TERRIBLE!
HORRIBLE. Ive stayed at several different Baymont Inns and have never had a bad experience till I stayed at this one. Very rude staff at the front desk. $80.00 CASH deposit required before check in. Pool was not open. No continental breakfast. Fitness center was closed also. I went back to the front desk to ask why the pool was closed and no breakfast, the employee at the front desk was "too busy" on her cellphone! She knew I was standing there, she did not acknowledge me at all and only focused on her cellphone. I will NEVER stay at this hotel again!
2024년 2월에 1박 숙박함

8/10 - 좋아요

Eric

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함

4/10 - 별로예요

Angel

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

stanley

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

8/10 - 좋아요

Richard

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Paid extra for breakfast and they don’t serve it! Not happy. Pool is closed also.

2/10 - 너무 별로예요

Tyler

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함

2/10 - 너무 별로예요

Nyia

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was horrible very unclean terrible front desk customer service
2024년 1월에 2박 숙박함

4/10 - 별로예요

Laura

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I didn’t like the $80. Cash I had to pay up front as a deposit, They checked my room to make sure I didn’t smoke in it before it was refunded. There was no breakfast or pool. They said orbitz needs to update,but their site also says they have these amenities. There is no washer/dryer in the room as orbitz says. The room had a threadbare bedspread and the walls had splatter of some sort by the sink. The lighting was insufficient and not led. The remote for the tv only worked for the guide and the channels, you couldn’t turn it off or on or adjust the volume. The person who checked me in said that orbitz needs to update their information. The covid thing is long past, I thought I would give Baymont a try since I had been to others in the past but with the lack of amenities offered actually being available I would not stay here again.
2024년 1월에 1박 숙박함

4/10 - 별로예요

roberto

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is decently clean but the front desk person is awful, not helpful at all and even rude. They charge a $80 cash deposit (that nobody lets you know until you are there), the pool is closed and there’s not breakfast “at the time”.
2024년 1월에 2박 숙박함

4/10 - 별로예요

Angela

연인과의 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
I Liked Our Room It Was Really Nice. The Pool Or Hot Tub Wasnt Open. I Was Mad About That.Also No Breakfast. That Really Made Me Mad
2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

Krzysztof

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Upon arriving, they inform us that pool is closed and there will be no breakfast, they asked us to give them $50 cash deposit
2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

Travis

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Website shows early check-in as one of the amenities. It also shows a hottub, indoor pool and hot breakfast. These are all features we searched for because we had a sporting event in the morning and evening and had a small window to check in. We arrived at 1pm and walked in and lobby was dark and dirty. There was a sign on the counter that said “back in 15 minutes” when I waited at the counter the desk clerk poked her head out of a dark room. I asked if we were able to check in and she rudely said “nope, check in is at 3pm” I explained we were between events and asked if there were any exceptions since the website says early check in was an option - she again said “no, nothing can be done before 3pm” and then went back behind the wall. My husband came in after and asked to use the restroom and she said no, guests only. He explained we were coming to stay later and she said the men’s restroom was out of service and he was instructed to use the women’s. While we waited we saw a sign that said breakfast wasn’t going to be available and the pool and hottub were closed. You would be better to just close this hotel branch. With everything in disrepair and unclean -I can only imagine what the rooms looked like. We cancelled and have requested a refund. This was all sorts of false advertising, and terrible service.
2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

Daniel

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Rude service at check in, hvac didn't work was 80 in room all night, door handle to bathroom off so couldn't close door, shower didn't function properly, TV didn't work. Overall a very bad hotel. If I hadn't used rewards and already payed with a no cancellation charge I wouldn't have stayed
2024년 1월에 1박 숙박함

4/10 - 별로예요

Monte

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함

2/10 - 너무 별로예요

Eric

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hidden Agenda
The staff were angry and seemed to have an agenda, and it lasted all the way through our three night stay, I would avoid this property at all costs unless you’re in a bind. This property’s reviews were misrepresented online and at their front desk. Excessively disappointed all the way around.
2024년 1월에 3박 숙박함