We recently stayed at this lovely Inn and found many things to appreciate, though a few details kept it from being truly exceptional.
Parking was well-organized with clear instructions and a provided pass, though it was quite a walk back from the lot. A 10-minute loading zone in front of the Inn made unloading luggage easy. Our room was spotless and thoughtfully prepared, with an air purifier added for my allergies and scent-free bedding exactly as requested. Both the linens and mattress were excellent, though the bed frame was noisy enough to make sleeping difficult.
The evening experience was wonderful — the gentleman at check-in made us feel genuinely cared for, our dinner server was attentive, and the bartender created a fun, welcoming atmosphere.
The next morning, however, the tone shifted dramatically. The staff seemed disengaged and borderline rude, which was disappointing after such a warm evening. It felt as though the A-team handles dinner and events while mornings are left to whoever’s available.
The Inn itself is beautiful, and with consistency in hospitality, it could easily be a five-star destination. We’re only an hour away and often visit Amherst and Northampton — I truly wish the morning had matched the evening’s grace, as we’d love to return often.