2 개의 실내 수영장

세인트 멜리온 에스테이트 여행 후기

4 out of 5
세인트 멜리온 에스테이트
St Mellion, Nr. Plymouth, Saltash, England

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 756개 이용 후기 중 334개" "
평점 8 - 좋아요. 756개 이용 후기 중 281개" "
평점 6 - 괜찮아요. 756개 이용 후기 중 87개" "
평점 4 - 별로예요. 756개 이용 후기 중 33개" "
평점 2 - 너무 별로예요. 756개 이용 후기 중 21개" "

8.8/10

청결 상태

8.6/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

4/10 - 별로예요

Sue

연인과의 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Tired and starting to appear shabby, overpriced, Duty Manager and staff not interested. Rooms need refurbished.
2024년 4월에 2박 숙박함
답변 제공: A Jarrod - Guest Relations Manager 님, 2024년 5월 1일
Dear SueWe are sorry your stay was not all it could have been.

8/10 - 좋아요

Ajay

출장 여행
별로예요: 청결 상태
Lovely grounds (I don't play golf); decent room and food. Room wasn't particularly clean upon arrival, and car park is very far from reception, and has very few space
2024년 4월에 2박 숙박함
답변 제공: A Jarrod - Guest Relations Manager 님, 2024년 4월 22일
Dear AjayWe apologise for the issues with the room standards. We do have multiple car parks available, unfortunately thee spaces are available on a first come, first serve basis and they can get busy. But the main car park is only a short (30 second stroll) from reception.

8/10 - 좋아요

Shaun

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Good location for family visit
2024년 4월에 1박 숙박함
답변 제공: A Jarrod - Guest Relations Manager 님, 2024년 4월 22일
Dear ShaunThank you for the score of your stay.

8/10 - 좋아요

Shaun

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Convenient for my family visit. Rooms are looking a little tired.
2024년 4월에 8박 숙박함
답변 제공: A Jarrod - Guest Relations Manager 님, 2024년 4월 14일
Dear ShaunThank you for your score & review. We are currently undergoing a review of the rooms for upgrade and have been undertaking works to date in various areas of the business, such as leisure. We hope we can welcome you back again soon.

10/10 - 훌륭해요

Charlotte

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We always have a lovely stay and enjoy visiting. More food options in the restaurant would be great.
2024년 3월에 4박 숙박함
답변 제공: regards A Jarrod 님, 2024년 4월 10일
Dear CharlotteThank you for your score. We are always looking at new menu items updating the existing food offerings.

10/10 - 훌륭해요

susan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property could do with a little update looking a bit tired in rooms
2024년 3월에 1박 숙박함
답변 제공: A Jarrod - Guest Relations Manager 님, 2024년 4월 1일
Dear SusanThank you for the 5* score. We hope we can welcome you back again soon.

10/10 - 훌륭해요

Jenny

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Great for a weekend break
2024년 3월에 3박 숙박함
답변 제공: A Jarrod - Guest Relations Manager 님, 2024년 4월 1일
Dear JennyThank you for the 5* score. We hope we can welcome you back again soon.

10/10 - 훌륭해요

Nylin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The resort is clean, staff are so friendly and helpful. This made our stay even more relaxing, would recommend to anyone and we will definitely be staying there again! Thank you to all at St Mellion International Resort
2024년 3월에 3박 숙박함
답변 제공: regards A Jarrod 님, 2024년 3월 21일
Dear NylinThank you for the wonderful review. We hope to see you again soon.

8/10 - 좋아요

Andrew

좋아요: 편의 시설/서비스
Nothing in particular
2024년 2월에 1박 숙박함
답변 제공: A Jarrod - Guest Relations Manager 님, 2024년 2월 24일
Dear Andrew Thank you for your score of your recent stay. We hope we can welcome you back again soon.Regards

6/10 - 괜찮아요

ANDREW

좋아요: 청결 상태, 직원 및 서비스
Rooms large clean and comfortable but dated and worn, badly in need of refurbishment. Floors creaky and noisy. TV old and not smart. I am sure if they were refurbished and updated they would be as good as they once were.
2024년 2월에 6박 숙박함
답변 제공: A Jarrod - Guest Relations Manager 님, 2024년 2월 24일
Dear Andrew We are looking into refurbishments currently and take all guests suggestions on board. We hope we can welcome you back again soon.

8/10 - 좋아요

Charlott

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed for Valentine’s Day and the staff were incredibly helpful and polite. We were told after our stay that there should have been robes in our room however, we did not have them and we had a small issue with our evening meal which was resolved promptly and professionally. When it came to breakfast, there was loads to choose from including a cooked buffet, pancakes, cereal, etc. However, I recommend getting there before 9:30am as there was not a lot left. All in all, our stay at St Mellion was very good.
2024년 2월에 1박 숙박함
답변 제공: A Jarrod - Guest Relations Manager 님, 2024년 2월 22일
Dear CharlotteThank you for your review.We are sorry that the robes were not present for your stay, we do hope this did not affect your stay too greatly and would love to welcome you back again soon.

10/10 - 훌륭해요

Ian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Never have we been disappointed at any of our many stays here.Friendly and efficient staff. Lovely location.excellent if you have an electric cac as six fast chargers.
2024년 2월에 1박 숙박함
답변 제공: A Jarrod - Guest Relations Manager 님, 2024년 2월 22일
Dear IanThank you for your wonderful review.We hope to welcome you back again soon.

10/10 - 훌륭해요

Peter

좋아요: 청결 상태, 직원 및 서비스
I liked everything about it
2024년 2월에 1박 숙박함
답변 제공: A Jarrod - Guest Relations Manager 님, 2024년 2월 22일
Dear Peter Thank you for the wonderful score.

10/10 - 훌륭해요

Gary

2024년 2월에 1박 숙박함
답변 제공: A Jarrod - Guest Relations Manager 님, 2024년 3월 21일
Dear GaryThank you for the great score.

8/10 - 좋아요

Cecil

2024년 1월에 2박 숙박함
답변 제공: A Jarrod - Guest Relations Manager 님, 2024년 3월 21일
Dear Cecil Thank you for our score.We hope you enjoyed your time with us.

2/10 - 너무 별로예요

Guy

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: A Jarrod - Guest Relations Manager 님, 2024년 2월 24일
Dear GaryWe would love to know how we could have improved your stay and made a better impression on you.

8/10 - 좋아요

Sarah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: A Jarrod - Guest Relations Manager 님, 2024년 2월 22일
Dear SarahThank you for the score of your stay.

10/10 - 훌륭해요

Greg

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: A Jarrod - Guest Relations Manager 님, 2024년 2월 22일
Dear GregThank you for the wonderful score of your stay.We hope to welcome you back again soon.

6/10 - 괜찮아요

Alison

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Quite a mixed experience.
There was one great receptionist during our stay (evening lady). However some of the others ranged from nonchalant to rude. Surprisingly hotel receptionists "dont book guest taxis", were rude to my friends at check-in and not very helpful on various other matters. The luggage room smelt. Saturday breakfast service was lacking: cutlery, food, service. Yes we did get there 15min before end of service, as did a lot of other guests, but theyd run out of food a long time before this and werent proactive in helping all the guests get a decent breakfast during service time. Hotel room showers didnt maintain temperature and occasionally and randonly scolded you. We booked into the Sunday carvery and again, service was lacking. Lack of staff mostly; we had to wait over 30mins before we could get the carvery food even though we had booked, as the chef wasnt available. Seemed guests were an inconvenience. However, swimming pool/spa was very nixe and great showers. Carvery food was lovely once we got it. Beds were comfortable, although room would have benefitted from a fridge.
2024년 1월에 2박 숙박함
답변 제공: A Jarrod - Guest Relations Manager 님, 2024년 1월 22일
Dear AlisonUnfortunately the situation with the taxis is beyond the hotels control. Being in a rural location it is a longer journey for taxi drivers and based on previous wasted journeys they have now instructed that they will only speak directly with the guest and in many cases require payment upfront. Staff cannot argue against this i am afraid. In terms of the luggage room, indeed there is a smell currently. It has in the last few days been refurbished and the smell of paint is yet to dissipate.

10/10 - 훌륭해요

Linda

2024년 1월에 2박 숙박함
답변 제공: A Jarrod - Guest Relations Manager 님, 2024년 2월 22일
Dear LindaThank you for the wonderful score of your stay.We hope to welcome you back again soon.

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: A Jarrod - Guest Relations Manager 님, 2024년 1월 21일
Thank you for your scoring of your stay.

6/10 - 괜찮아요

Alex

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
The room looked nice but had issues. One size fits all solid pillows which were too low for 1 and too high with 2. The shower never got hot and after maintenance came, we were told that it is health and safety (although the spa showers were a good temperature). All the floorboards were squeeky. One side light wouldn't point downwards (later fixed by maintenance) and the other turned off and on randomly.
2023년 12월에 2박 숙박함
답변 제공: A Jarrod - Guest Relations Manager 님, 2024년 1월 5일
Dear AlexWe do offer pillow toppers to alter the feel/heights of the pillows for guests. I have requested maintenance to re-investigate the issues raised during your stay.

4/10 - 별로예요

Kevin

2023년 12월에 1박 숙박함
답변 제공: A Jarrod - Guest Relations Manager 님, 2023년 12월 31일
Dear KevinThank you for your score

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스
Cottage review
Our stay was okay, the cottage was nice good location, however I felt the service was really really poor. The receptionist was very rude and mentioned both cars couldn’t fit on the drive when there was plenty of space for up to 3 cars, also there was no other lodges booked around us which could have accommodated if needed. Even though we were there for 3 nights we didn’t get fresh towels daily only had 2 supplied for a 4 person cottage and no fresh sheets each day if you were in the hotel? Which seemed very odd!. When asking for additional things that should have been in the cottage they said they were short staff and I would have to get it myself … being a frequent visitor to Mellion I’m not sure I would stay again.
2023년 12월에 3박 숙박함
답변 제공: A Jarrod - Guest Relations Manager 님, 2023년 12월 31일
Dear GuestThe property is advertised with parking for 1 vehicle as you never know what somebody is driving. Additionally we do not allow people to use the neighboring properties drives due to the fact that if guests arrive to find people taking their space it does not make for a good start. As for the towels. We do not replenish towels daily in any of the cottages. These are self catering and have facilities in them for washing items. We will replenish when requested but it is not included in the self catering as standard.

10/10 - 훌륭해요

Kevin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: A Jarrod - Guest Relations Manager 님, 2023년 12월 31일
Dear KevinThank you for your score

6/10 - 괜찮아요

Grete

좋아요: 청결 상태
2023년 11월에 1박 숙박함
답변 제공: A Jarrod - Guest Relations Manager 님, 2023년 12월 31일
Dear GreteThank you for your score

10/10 - 훌륭해요

Chris

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really nice hotel. Friendly staff and decorated for xmas beautifully. Bit of a trek tinthe room and the lift wasnt working but really enjoyed the pool, sauna and the view was amazing. Would stay here again without hesitation.
2023년 11월에 1박 숙박함
답변 제공: A Jarrod - Guest Relations Manager 님, 2023년 12월 2일
Dear Chris Thank you kindly for you review. The lift is under repair currently and we hope to have this resolved very soon. It is good to know you enjoyed the facilities and we would love to welcome you back again soon.

10/10 - 훌륭해요

Zoe 님, Sheffield

좋아요: 청결 상태
2023년 11월에 1박 숙박함

8/10 - 좋아요

Beverley

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was given a key initially that didn’t work. The room was a little “tired”. However the breakfast was excellent as was the setting.
2023년 11월에 3박 숙박함
답변 제공: A Jarrod - Guest Relations Manager 님, 2023년 12월 2일
Dear BeverleyWe apologise for the issue with the room key, but we are delighted you enjoyed the surroundings and the breakfast offering.

2/10 - 너무 별로예요

Elizabeth

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

s

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 7박 숙박함
답변 제공: A Jarrod - Guest Relations Manager 님, 2023년 10월 22일
Thank you kindly for the score following your recent stay with us.

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay all round
Fantastic stay. The room was clean, the food and bar atmosphere were very good. Everything on site would fall under high-level, would recommend anyone to stay.
2023년 10월에 1박 숙박함
답변 제공: A Jarrod - Guest Relations Manager 님, 2023년 10월 9일
Dear GuestThank you for the glowing review. We are delighted you enjoyed your time with us and would love to welcome you back to the resort again soon.

8/10 - 좋아요

Steve

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: A Jarrod - Guest Relations Manager 님, 2023년 10월 9일
Thank you for the scoring of your stay. We hope we can welcome you back again soon.

10/10 - 훌륭해요

Ady

2023년 9월에 1박 숙박함
답변 제공: A Jarrod - Guest Relations Manager 님, 2023년 10월 9일
Thank you for the fantastic score. We hope we can welcome you back again soon.

2/10 - 너무 별로예요

vishal

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설

6/10 - 괜찮아요

C I

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: A Jarrod - Guest Relations Manager 님, 2023년 9월 27일
Dear GuestThank you for your scoring.We would love to know how we could have improved your time with us here at St Mellion.

10/10 - 훌륭해요

James

2023년 9월에 1박 숙박함
답변 제공: A Jarrod - Guest Relations Manager 님, 2023년 9월 17일
Dear JamesThank you for your fantastic score. We are delighted you enjoyed your time with us and hope to welcome you back again soon.

4/10 - 별로예요

Rebecca louisa

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Really bad stay . Food was lovely in the restursnt and facilities are good however the rooms need updating floors squeak The doors bang and my last stay my neighbours played music to 3am and when on business trip being up at 6am for work this was not good
2023년 8월에 1박 숙박함
답변 제공: A Jarrod - Guest Relations Manager 님, 2023년 9월 17일
Dear RebeccaWe are sorry your recent stay did not meet the standards we set. I have requested that the night teams perform additional walks to ensure all guests are maintaining a respectable noise level.

10/10 - 훌륭해요

Rebecca louisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: A Jarrod - Guest Relations Manager 님, 2023년 9월 17일
Dear RebeccaThank you for your wonderful score. We are delighted you enjoyed your time with us and would love to see you back again soon.

10/10 - 훌륭해요

Gary

2023년 8월에 1박 숙박함
답변 제공: A Jarrod - Guest Relations Manager 님, 2023년 8월 23일
Gary Thank you for you fantastic scoring of your stay.

6/10 - 괜찮아요

David

좋아요: 청결 상태, 객실의 편안함
Long weekend away
Booked a few days away some time ago, with the intention to perhaps play the two courses. Arrived to find the greens hollow tined and sanded. This was mentioned on the website, but considering the condition, no discount was on offer. I am not paying £100 per round to play on sanded greens full of spike holes. Breakfast was OK, but nothing special. Bar prices about what you would expect from such an establishment. Not cheap. Overall it was OK, but not going back in a hurry.
That's not a bunker!
2023년 8월에 4박 숙박함
답변 제공: Regards A Jarrod - Guest Relations Manager 님, 2023년 8월 19일
DavidThank you for your review. I am somewhat confused as to the 100 for the golf. Since the 15th August a resident rate for the Kernow course has been 35.00 and the resident rate for the Nicklaus course has been 65.00

8/10 - 좋아요

Richard

2023년 8월에 1박 숙박함
답변 제공: Regards A Jarrod - Guest Relations Manager 님, 2023년 8월 19일
Thank you for your rating. We hope you enjoyed your stay.

10/10 - 훌륭해요

Rhyanne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect location for a friends civil partnership. Very helpful with bag storage.
2023년 8월에 1박 숙박함
답변 제공: A Jarrod - Guest Relations Manager 님, 2023년 8월 14일
Dear RhyanneThank you for your review. We are glad you enjoyed the location and hope we can welcome you back again soon.

6/10 - 괜찮아요

Ralph

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Poor customer experience....
Needed early check in but front desk was not accommodating at all. Worked all night long and ended up having to sleep in car until 3pm. They didn't try very hard to help me....an all around poor customer experience.
2023년 8월에 1박 숙박함
답변 제공: regards A Jarrod 님, 2023년 8월 14일
RalphCheck in time for the hotel is 3pm, this is communicated on all welcome confirmations. Staff will always try to get guests in earlier when possible. As guests do not need to depart until 11am and giving how busy we were the night before your arrival it was not possible to get you in earlier than the staff did.

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함
답변 제공: A Jarrod - Guest Relations Manager 님, 2023년 8월 14일
DavidThank you kindly for your review.

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent service
Only one night, but an excellent stay. Reception staff were exceptional, especially Tony. Rooms were very clean and tidy. Only downside were the chairs in the room, which were uncomfortable to use as desk chairs for the laptop.
2023년 8월에 1박 숙박함
답변 제공: A Jarrod - Guest Relations Manager 님, 2023년 8월 8일
Dear John Thank you for reviewing your time with us. We are delighted you enjoyed your stay. I will pass your comments regarding the chairs to housekeeping to review going forward.

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 3박 숙박함
답변 제공: A Jarrod - Guest Relations Manager 님, 2023년 8월 8일
DavidThank you for your rating of your stay with us. We are delighted you enjoyed your time with as to mark us so highly.

10/10 - 훌륭해요

Chris

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay
Fantastic as usual.
2023년 7월에 1박 숙박함
답변 제공: A Jarrod - Guest Relations Manager 님, 2023년 7월 30일
Dear ChrisThank you for your review. We are glad you enjoyed your stay and would love to welcome you back again soon.

10/10 - 훌륭해요

Daniel

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: A Jarrod - Guest Relations Manager 님, 2023년 7월 30일
Daniel Thank you for the wonderful score.We hope to welcome you back again soon.

10/10 - 훌륭해요

Jo

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2023년 7월에 2박 숙박함
답변 제공: A Jarrod - Guest Relations Manager 님, 2023년 7월 30일
Dear Jo Thank you you for your review.We are delighted you enjoyed your time with us.