발코니

데이스 인 바이 윈덤 클리어워터/걸프 투 베이 여행 후기

2 out of 5

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 1019개 이용 후기 중 314개" "
평점 8 - 좋아요. 1019개 이용 후기 중 286개" "
평점 6 - 괜찮아요. 1019개 이용 후기 중 167개" "
평점 4 - 별로예요. 1019개 이용 후기 중 122개" "
평점 2 - 너무 별로예요. 1019개 이용 후기 중 130개" "

7.2/10

청결 상태

7.8/10

직원 및 서비스

6.6/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

2/10 - 너무 별로예요

hyeonmyeong

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 2월 6일
Hi Hyeonmyeong,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

8/10 - 좋아요

Dae Gwan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 6월에 3박 숙박함
답변 제공: Manager 님, 2022년 6월 17일
Hello Dae Gwan, It was our privilege to earn your business and we hope to host you again on your next trip.,

6/10 - 괜찮아요

David 님, Ocala

연인과의 여행
별로예요: 편의 시설/서비스
Check was smooth and woman at desk for friendly and competent. Asked her for dinner selections close by and referred us to a tavern close by. Food excellent, service great, never got a chance to thank her. Room average at best, lighting in bathroom horrible, no exhaust fan in bathroom. Door deadbolt broken missing chain altogether. Beds/pillows good. Breakfast below average, only fruit bananas and apples, oranges. No yogurt which I expect as alternative to cereal. Didn't use pool but looked OK. Checkout with man in AM, Straightforward didn't ask about stay or anything. No personality.
2024년 5월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 5월 11일
Hi David! Thank you for taking the time to share your feedback with us. We're pleased to hear that your check-in experience was smooth and that you found the woman at the desk to be friendly and competent.We apologize for any inconvenience caused by the average condition of the room, including the poor lighting in the bathroom and the broken deadbolt. Your feedback is valuable to us, and we will address these issues promptly to ensure a more comfortable experience for our guests in the future.We appreciate your compliments on the food and service at the tavern, as well as the quality of the beds and pillows. We will also take your comments regarding the breakfast selection into consideration as we strive to improve our offerings.We apologize if the checkout experience with the man in the morning was not as personable as you had hoped. We will address this with our staff to ensure that all guests receive the level of service and attention they deserve.Thank you again for your feedback, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

8/10 - 좋아요

Mabel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
In general, everything is good. The staff, location, reception, and breakfast. The only suggestion is that they need better or new pool chairs. Very good Location
2024년 4월에 3박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 5월 7일
Hi Mabel,We're thrilled to hear that you had an overall enjoyable stay with us! Our team takes pride in delivering excellent service and ensuring our guests have a memorable experience. We appreciate your positive feedback on our staff, convenient location, welcoming reception, and delicious breakfast options. Regarding the pool chairs, we'll certainly take your suggestion into consideration as we continually strive to enhance our amenities for the comfort of our guests. Thank you for choosing to stay with us, and we hope to welcome you back again soon!

6/10 - 괜찮아요

Lismary 님, Hialeah

가족 여행
별로예요: 숙박 시설 상태 및 시설
La piscina no estaba funcionando , y las instalaciones están demaciado antiguas , necesita una remodelación ya ese hotel , hasta el olor te indica que es un lugar muy viejo ya
2024년 2월에 2박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 5월 6일
Hi Lismary,We appreciate your feedback and apologize for any inconvenience caused by the pool being out of order during your stay. Our team strives to maintain our facilities to the highest standards, and we're sorry to hear that you found them outdated. We continually assess opportunities for improvement, including renovations, to enhance our guests' experiences. Rest assured, your comments will be carefully considered as we work to ensure a more enjoyable stay for all our guests.

2/10 - 너무 별로예요

Leona

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They kept my security deposit for no reason, because they claimed I had stolen towels and wash cloths when I hadn’t stolen anything.
2024년 4월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 5월 6일
Hi Leona,We take guest feedback seriously and investigated your concerns thoroughly. Our policy regarding security deposits is clearly outlined in our terms and conditions, and any deductions are made following a comprehensive assessment. Rest assured, we adhere to strict protocols to ensure fairness and transparency in such matters. We regret any inconvenience caused and appreciate your understanding of our commitment to maintaining the highest standards of service and integrity.

4/10 - 별로예요

Robert

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Roaches in room. Side walk exiting from spa area to parking lot unsafe, made up of pavers that are not level to walk on. No usable spa….spa either being repaired or replaced. Only a one or two star rating
2024년 4월에 6박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 5월 6일
Hi Robert,We sincerely apologize for the inconveniences you experienced during your stay. However, we'd like to address your concerns. Our team conducts regular pest control measures, but occasional sightings can happen due to our location's natural surroundings. Regarding the spa area, we prioritize guest safety and are actively addressing any uneven walkways. As for the spa facilities, we're continuously working to enhance our offerings. We appreciate your feedback and will strive to improve based on your comments.

2/10 - 너무 별로예요

Michael

단체 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Wasnt worth the money
2024년 5월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 5월 6일
Hi Michael,We're sorry to hear that your experience didn't meet your expectations. Our team strives to provide excellent value for our guests, and we regret that you felt the experience fell short. We constantly evaluate our pricing to ensure it aligns with the quality of service and amenities we offer. Your feedback is invaluable as we continue to enhance our offerings to provide a memorable stay for all our guests.

8/10 - 좋아요

Richard

좋아요: 청결 상태, 직원 및 서비스
Nothing
2024년 5월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 5월 4일
Hi Richard,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

Angela

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a good value altogether! Nice rooms, nice property! Thank you management!✨️
2024년 5월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 5월 4일
Hi Angela,We're thrilled to hear that you found value in your stay with us! Our team works diligently to ensure our rooms and property meet high standards of comfort and aesthetics, and it's gratifying to know that effort didn't go unnoticed. Your appreciation is a testament to our commitment to providing a pleasant experience for all our guests. We hope to welcome you back soon for another delightful stay!

8/10 - 좋아요

George

좋아요: 청결 상태, 직원 및 서비스
Older property but met my needs
2024년 5월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 5월 3일
Hi George! Thank you for your feedback! We're glad to hear that our property met your needs during your stay.While we understand that our property may be older, we're committed to ensuring that it remains well-maintained and comfortable for our guests.We appreciate your understanding and hope to have the opportunity to welcome you back for another pleasant stay in the future!

2/10 - 너무 별로예요

karen

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: IR 님, 2024년 5월 4일
Thank you for feed back I notice you were not happy with your stay in the reservation is a Smoking fee charge. yeah unfortunately our hotel has a no smoking policy we have designated smoking areas for our guest.

8/10 - 좋아요

Jake

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place. Arrived late. Slept and had a lite breakfast. Perfect for what we needed.
2024년 4월에 1박 숙박함
답변 제공: DaysInn FrontDeskStaff 님, 2024년 5월 3일
Jake ! we are so glad to hear your stay was a great fit for your travels to clearwater! Thanks for your feedback

10/10 - 훌륭해요

Shaniquia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was fine regarding my stay?
2024년 4월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 5월 1일
Hi Shaniquia,We're glad to hear you had a satisfactory experience during your stay with us. Our team works diligently to ensure all guests enjoy their time with us, and it's rewarding to know we met your expectations. If there's anything specific you appreciated or any areas where we could improve further, we'd love to hear your feedback to enhance our services even more. We hope to welcome you back again soon for another enjoyable stay.

10/10 - 훌륭해요

Leah Marie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The days inn was our home for the last 6 days. The staff was great the facility was amazing. We got the room with the kitchen and that was great since we have a baby with us however the oven was not working so we were not able to cook anything that is needed to be baked.
2024년 4월에 5박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 4월 30일
Hi Leah Marie,We appreciate your feedback and are delighted to hear that you found our staff to be great and our facilities amazing during your six-day stay at Days Inn. It's wonderful to know that having a room with a kitchen enhanced your experience, especially with a baby in tow. We apologize for any inconvenience caused by the oven not functioning as expected and will certainly address this matter with our maintenance team to ensure it's in optimal condition for future guests. Your input helps us strive for continuous improvement, and we hope to welcome you back for an even more enjoyable stay in the future.

10/10 - 훌륭해요

Karim

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All the front reception staff were friendly, accommodating and very polite. Will definitely return on business next time. Thanks again!
답변 제공: Guest Relations Specialist 님, 2024년 4월 30일
Hi Karim,We're thrilled to hear that you enjoyed your experience with our front reception staff during your recent stay. Providing exceptional service is at the heart of what we do, and it's wonderful to know that their friendliness and professionalism left a lasting impression on you. We're delighted that you're considering returning for business in the future and look forward to welcoming you back to our hotel. Thank you for choosing to stay with us, and we appreciate your kind words!

2/10 - 너무 별로예요

Victoria

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
My booking was off by a week. Expedia kept changing dates during bookings didn’t get to go.
2024년 4월에 1박 숙박함
답변 제공: Ivette 님, 2024년 4월 29일
This is a complaint against Expedia. Hotel has nothing to with it when you book through 3rd party such As Expedia. Please address this to Expedia and kindly remove your comment.

10/10 - 훌륭해요

Yuleiby 님, Palm Bay

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Honestly for what we pay the places is really good
2024년 4월에 2박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 4월 28일
Hi Yuleiby,We appreciate your positive feedback regarding our hotel. Providing excellent value for our guests is one of our top priorities, and we're glad to hear that you found the quality of our accommodations to be worth the price. We strive to maintain a high standard of service and amenities to ensure a pleasant stay for all our guests. Your satisfaction is important to us, and we look forward to welcoming you back on your future travels.

6/10 - 괜찮아요

Dalton

좋아요: 직원 및 서비스
2024년 4월에 2박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 4월 28일
Hi Dalton,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

8/10 - 좋아요

Edward

좋아요: 청결 상태, 직원 및 서비스
A nice quiet place but outdated
2024년 4월에 2박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 4월 28일
Hi Edward,We appreciate your feedback and are glad to hear that you found our hotel to be a nice and quiet place. While we understand your concern about the decor, we strive to maintain a timeless charm that many of our guests appreciate. Our team continually assesses opportunities for enhancements to ensure a comfortable stay for all our guests. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

4/10 - 별로예요

Pamela

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The employees were okay the facility needs to be renovated. German cockroaches-last straw
2024년 4월에 4박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 27일
Hi Pamela! Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. Your comfort and satisfaction are our top priorities, and we're disappointed to learn that we fell short of meeting your expectations.We're sorry to hear about the issue with German cockroaches. Please know that we take such matters very seriously, and we'll address this immediately to ensure it does not happen again. Additionally, we understand your concerns about the need for renovations, and we're continuously working to improve our facilities to provide a better experience for our guests.We appreciate your comments about our employees and will share your feedback with our team. If you're willing to give us another chance, we'd love the opportunity to make it right and provide you with a more enjoyable stay in the future.

4/10 - 별로예요

Leona

좋아요: 편의 시설/서비스
Good
2024년 4월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 27일
Hi Leona! Thank you for sharing your feedback with us. While we're glad to see that you found some aspects of your stay satisfactory, it's clear there were areas where we could have improved to earn a higher rating from you.We're committed to providing exceptional experiences for all our guests, and your comments help us identify areas for enhancement. If there are specific areas where you believe we could have done better, we would greatly appreciate any additional feedback you're willing to provide.Please know that your comfort and satisfaction are important to us, and we hope to have the opportunity to exceed your expectations during a future stay with us.

4/10 - 별로예요

Alvin Douglas

별로예요: 숙박 시설 상태 및 시설
It was nice cause it was somewhat central. Housekeeping wasnt the best.
2024년 4월에 8박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 25일
Dear Alvin,We really appreciate your comments and that you chose to stay with us. We know how important it is to be in the middle of things for ease, and we're glad that part of it met your needs. Regarding cleaning, we're very sorry for any trouble this may have caused. A clean and comfy setting is very important to us, and we'll be talking about this problem with our cleaning team to make sure it doesn't happen again. Thanks for your feedback. It helps us get better, and we hope to have the chance to see you again soon for a better experience.

4/10 - 별로예요

Bonnie

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our first room was pretty gross, couch was dirty, room smelled like strong cleaner and we had busy road right out our door. Room they moved us to was nicer but still smelled weird
2024년 4월에 3박 숙박함
답변 제공: ir 님, 2024년 4월 22일
Thank you for your 2nd feed back on behalf our crew we say thank you.

10/10 - 훌륭해요

Crystal

아이를 동반한 가족 여행
Our stay at property was excellent don’t let the outside fool you! They stayed checking in on us and made sure we had everything we needed. The breakfast was good… also the kids enjoyed the small park with swing set and pool was also enjoyed
2024년 4월에 3박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 4월 23일
Hi Crystal,We're delighted to hear that you had an excellent stay with us despite any initial concerns about the property's exterior. Our team takes great pride in providing attentive service and ensuring all our guests' needs are met throughout their stay. It's wonderful to know that you enjoyed our breakfast offerings, and we're thrilled that the children were able to make the most of our on-site amenities like the small park and pool. Your feedback is greatly appreciated, and we look forward to welcoming you back for another enjoyable stay in the future.

4/10 - 별로예요

Patricia

연인과의 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Liked nothing Roaches Dirty No exhaust in bathroom Staff ignored me till I walked out
2024년 4월에 1박 숙박함
답변 제공: IR 님, 2024년 4월 20일
Thank you for staying with us responding to your feed back no complaint were made or filed in the shift report regarding the room you stayed in . our front desk agent are their to help our guest. they would have switch rooms if that was the case that the exterminator went in and found no visible signs for roaches .

6/10 - 괜찮아요

Cheryl

좋아요: 직원 및 서비스
답변 제공: Guest Relations Specialist 님, 2024년 4월 20일
Hi Cheryl,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

10/10 - 훌륭해요

Laura

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Affordable, quiet, safe motel.staff was friendly, room clean, comfy bed. Saw a show at Capital Theatre, very nice venue. Try Papa's New York Style 24 hr cafe, has excellent food for affordable price. Easy in/out free parking.
2024년 4월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 4월 17일
Hi Laura,We're thrilled to hear you enjoyed your stay at our motel and appreciated our commitment to affordability, tranquility, and safety. Our dedicated staff takes pride in providing a clean and comfortable environment for all our guests, ensuring a peaceful night's rest. It's wonderful that you had the chance to explore the nearby Capital Theatre and indulged in the delicious offerings at Papa's New York Style Cafe. We're delighted our convenient parking added to the ease of your visit. Your satisfaction is our priority, and we look forward to welcoming you back in the future.

8/10 - 좋아요

Raveendra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Nice hotel to stay and good breakfast
2024년 4월에 2박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 4월 15일
Hi Raveendra,We're thrilled to hear you enjoyed your stay and appreciated our breakfast offerings! At our hotel, we strive to provide a pleasant experience for all our guests, and it's wonderful to know we succeeded during your visit. Your feedback encourages us to continue maintaining the high standards we're known for. We hope to welcome you back soon for another enjoyable stay!

10/10 - 훌륭해요

Gina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Haben dort zwei Nächte verbracht. Könnte etwas moderner sein, war aber sauber und großzügig. Das Bad leider sehr eng und ohne Lüftung , aber sauber ! Personal sehr sehr nett und Frühstück ok.
2024년 4월에 2박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 4월 15일
Hi Gina,We appreciate your recent stay at our hotel and your feedback. Our commitment to cleanliness and spacious accommodations is paramount, and we're delighted to hear that you found your room to be clean and spacious. While we understand your concern about the bathroom size and ventilation, please know that we continuously strive to improve our facilities to enhance guest comfort. It's wonderful to hear that you found our staff very nice, and we're glad you enjoyed our breakfast offerings. Your satisfaction is important to us, and we hope to welcome you back in the future.

4/10 - 별로예요

RICHARD 님, Garfield

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Old room dirty bathroom Rusty bath tub
2024년 4월에 1박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 4월 15일
Hi Richard,We sincerely apologize for any disappointment experienced during your stay. Our utmost priority is ensuring the comfort and satisfaction of our guests, and it's disheartening to learn that your expectations were not met. Rest assured, we take cleanliness and maintenance seriously, and we will address these concerns promptly to uphold our standards. Your feedback is invaluable in helping us improve, and we hope for the opportunity to provide you with a more enjoyable experience in the future.

6/10 - 괜찮아요

Simon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Schon etwas in die Jahre gekommen aber sauber. Empfang war freundlich. Frühstück amerikanisch. A/C war sehr laut.
2024년 4월에 2박 숙박함
답변 제공: Guest Relations Manager 님, 2024년 4월 15일
Hi Simon,We appreciate your feedback and are delighted to hear that you found our hotel to be clean with friendly reception staff. While we strive to maintain a comfortable environment for all our guests, we apologize for any inconvenience caused by the loud A/C. Rest assured, we are constantly working to improve our facilities and services to enhance the overall guest experience. We hope to have the opportunity to welcome you back in the future for an even more enjoyable stay.

10/10 - 훌륭해요

Molly

2024년 4월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 5월 1일
Hi Molly,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

8/10 - 좋아요

Peter 님, Oakville

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Great location, clean, good breakfast
2024년 4월에 3박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 12일
Dear Peter, What a pleasure to read your review! We're over the moon to hear that you had a fantastic stay with us, earning us a solid 4 out of 5 rating. It sounds like you had a wonderful time!We're thrilled that our location hit the spot for you. Being in the heart of everything is one of our favorite things about our hotel, and we're glad it added to your experience.Cleanliness is key, and we're delighted to know that our efforts paid off. Providing a tidy and welcoming environment is something we take very seriously, so it's fantastic to hear that you found everything to your satisfaction.And let's talk about breakfast—our favorite meal of the day! We're thrilled that you enjoyed our spread. We're always cooking up new ideas to keep things fresh and delicious, so it's great to hear that it hit the spot for you.Thanks again for your feedback! We can't wait to welcome you back for another fabulous stay. If there's anything else we can do to make your next visit even better, just give us a shout!

10/10 - 훌륭해요

Ron

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Best value
2024년 4월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 4월 8일
Hi Ron,We appreciate your feedback and are pleased to hear that you found our hotel to offer the best value. Providing exceptional value to our guests is one of our top priorities. Our team works diligently to ensure that our rates remain competitive while maintaining the highest standards of service and comfort. Thank you for choosing to stay with us, and we hope to welcome you back again soon for another enjoyable experience.

4/10 - 별로예요

Ashley

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
We booked this property on a whim this weekend. Family trip. We found two roaches in the room. One I killed the second was found in the bed upon leaving and checking sheets for items. I was charged $25 for a rollaway- which wasn’t stated when I called down to the office.. we even had to move it upstairs ourselves. The pool wasn’t working and water was stagnant with oil residue on top. The surrounding properties were condemned or shut down with debris everywhere on the property. I wouldn’t stay there again.
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 4월 3일
Hi Ashley,We apologize for any inconvenience caused during your stay. We take cleanliness seriously and have a rigorous pest control program in place. Our team is trained to address any issues promptly, and we regret that we were not made aware of the roaches during your stay so we could take immediate action. Regarding the rollaway bed charge, we apologize for any miscommunication and will review our policies to ensure clarity for future guests. We appreciate your feedback and will use it to improve our services.

10/10 - 훌륭해요

Kristina

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Amy was very lovely as was the 3rd shift gentleman. The room was clean! There was no hidden smoke smell. There were no bugs (I checked often). The room was VERY outdated, but everything worked appropriately. The area seemed safe. They should add a waffle maker to the breakfast selection, otherwise no real complaints. 20 minute drive to the beach. We enjoyed our 5 night stay.
2024년 3월에 5박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 4월 2일
Hi Kristina,We're delighted to hear that you had a pleasant stay with us and that you found Amy and our third shift staff member to be lovely. It's great to know that you found your room to be clean and devoid of any unpleasant odors or pests. While we appreciate your feedback regarding the outdated decor, we're pleased that everything in the room functioned properly for you. We're also glad to hear that you felt safe in the area and that overall you enjoyed your five-night stay with us. We'll certainly take your suggestion for a waffle maker into consideration for our breakfast selection.

4/10 - 별로예요

Benjamin

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ehhh..
2024년 3월에 2박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 4월 2일
Hi Benjamin,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

2/10 - 너무 별로예요

James

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was dirty. Toilet was broken. Sink stopper was broken. Light over sink was broken. Switched our room. Deck around the pool was crumbling and in need of resurfacing. Won’t stay here again.
2024년 3월에 6박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 3월 30일
Hi James,We deeply regret any inconvenience you experienced during your stay. Our team is committed to maintaining the highest standards of cleanliness and functionality throughout our property, and we apologize that we fell short in meeting your expectations. Immediate action has been taken to address the issues you've raised, including room maintenance and inspections of our pool deck. Your feedback is invaluable to us as we continuously strive to enhance our guests' experience. We sincerely hope you reconsider and give us another opportunity to provide you with the exceptional service we are known for.

8/10 - 좋아요

Michelle

좋아요: 청결 상태, 직원 및 서비스
The ice machines did not work and the hot tub was out of order. The actual room, property and staff were good and very nice. I noticed the tap water in Clearwater has a funny smell everywhere we went though.
2024년 3월에 3박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 28일
Dear Michelle, We're delighted to hear that you enjoyed your stay overall and that our room, property, and staff left a positive impression on you! Your feedback means the world to us.We're sorry to hear about the inconvenience with the ice machines and hot tub during your stay. Rest assured, we're on it to ensure everything is up and running smoothly for our guests in the future. Your patience and understanding are greatly appreciated.As for the tap water situation, we'll definitely look into it further. We want every aspect of your stay to be perfect, right down to the water you drink. Thanks for bringing it to our attention!We're thrilled that you chose to stay with us, and we hope to have the pleasure of welcoming you back for another wonderful experience soon!

6/10 - 괜찮아요

William

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was dirty, the lighting poor, power outlet hanging out of the wall, only a third of the TV channels worked. Don't waste your money here.
2024년 3월에 3박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 3월 27일
Hi William,We sincerely apologize for the inconvenience you experienced during your stay. However, we take the cleanliness and maintenance of our rooms seriously and assure you that your feedback will be addressed with our housekeeping and maintenance teams promptly. Regarding the TV channels, we strive to provide a wide selection and will investigate the issue to ensure all channels are available for future guests. We appreciate your feedback as it helps us improve our services for all our guests.

6/10 - 괜찮아요

Edward Eric

2024년 3월에 6박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 4월 13일
Hi Edward Eric,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

10/10 - 훌륭해요

Kim

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It's a great location
2024년 3월에 7박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 3월 24일
Hi Kim,We appreciate your positive feedback regarding our hotel's prime location. Our team works diligently to ensure guests have easy access to nearby attractions and amenities. It's rewarding to know that our efforts have contributed to enhancing your overall experience. We look forward to welcoming you back for another memorable stay in the future.

6/10 - 괜찮아요

Richard

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Housekeeping was lax, had to get coffee, cups & towels everyday. No attention was given to my requests when I booked the reservation
2024년 3월에 4박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 3월 24일
Hi Richard,We're genuinely sorry to hear about your experience and deeply regret any inconvenience caused during your stay. Our commitment to maintaining high standards of cleanliness and providing prompt service is paramount, and we apologize if we fell short of your expectations in these areas. Rest assured, we take your feedback seriously and will address these concerns with our housekeeping team to ensure that such oversights are not repeated in the future. We appreciate your valuable feedback and hope to have the opportunity to welcome you back for a more seamless and enjoyable stay.

10/10 - 훌륭해요

Rebecca

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: IR 님, 2024년 3월 25일
We say thank you for your wonderful feed back we are pleased that you enjoy your stay. we hope to see you again in the near future. Thank you

10/10 - 훌륭해요

Branden

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk staff was amazing and friendly. Quick check in. Free parking. Great area. The room was great for my family of 4.
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 3월 23일
Hi Branden,We're thrilled to hear that you had such a positive experience during your stay with us! Our dedicated front desk team takes great pride in providing exceptional service, and we're delighted that their efforts made your check-in process smooth and enjoyable. It's wonderful to know that you appreciated our complimentary parking and found our location convenient. We're pleased that your accommodations met the needs of your family comfortably. Your feedback is invaluable to us, and we look forward to welcoming you back for another fantastic stay in the future.

10/10 - 훌륭해요

Neal 님, Richardson

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 3월 23일
Hi Neal,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

8/10 - 좋아요

Kristina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We booked last minute before flying home the next day, only a 15 minute drive to the airport. Friendly staff greeted us, we arrived a bit early, however our room was ready. We had a ground floor corner room, which was clean and comfortable for our needs and surprisingly quiet. The shower was hot and had good pressure. They offer a nice little breakfast in the morning, a good selection of breads, muffins, cereals, as well as scrambled eggs, sausage and waffles. This isn't a new modern hotel, but the staff do their part to keep the rooms and property quite tidy. Also, the location is a quick drive or Uber to many nearby restaurants.
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 21일
Hi Kristina!It's great to hear that you had a good time at our hotel! We are so happy that our site near the airport worked out so well for your last-minute trip. We are very proud of making sure that all of our guests feel welcome, and we're glad to hear that you found our staff to be friendly and helpful. Congrats on finding a room that was cleaner, more comfortable, and quiet than you thought it would be. We're happy to hear that you liked our food choices; we try to give everyone something they can enjoy. We appreciate your compliments on how clean our property is. We work hard to make sure that all of our guests have a great time. We're also glad to hear that our position made it easy to get to nearby restaurants. Please know that we value your feedback and look forward to having you back soon for another nice stay.

8/10 - 좋아요

Stephanie

2024년 3월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 4월 7일
Hi Stephanie,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

8/10 - 좋아요

Shaun

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pool was up and working but the heater portion was not working. Breakfast could have been better. Also AC didn’t seem to run well all the time.with that said, Overall wise I’d stay here again in a pinch no problem.
2024년 3월에 2박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 3월 16일
Hi Shaun,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Regarding the pool heater issue, our maintenance team is diligently addressing it to ensure optimal functionality for future guests. As for breakfast, we're continually refining our offerings to meet diverse tastes and preferences. And for the AC, we'll investigate to ensure consistent performance. We're glad you still found value in your stay and hope to welcome you back soon for an even more enjoyable experience.