6/10 - 괜찮아요
JOSE
가족 여행
2025년 12월 28일
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
The hotel is relatively new and very well located, with a lovely lobby. The receptionist was friendly and welcomed us. However, upon arriving at the room, there were only two sets of towels available. I requested an extra set and was told to go downstairs and get them myself. The second day we faced the same problem, and the reservation clearly stated that we were 3 adults. There were no amenities; the bar in the top floor is only available for private parties and guests were not allowed to have drinks there. The room was spacious, magnificent view, beds were comfortable, but it is not soundproof: we could clearly hear all conversations in the adjoining room, and movements in the hallway. The housekeeping service did not meet our expectations (they didn’t replenish toiletries and did not make the beds, left the wastebasket in the middle of the room; only placed two clean large towels haphazardly at the bottom of the sink). The toiletries in the shower weren't labeled, so we don't know what they were. I received an email before check-in informing about the limited parking and the different options available. So I mentally prepared myself to park on the street. On the second day, I used the parking permit I was given at the reception for a neighboring hotel (which looked abandoned or under renovation), but the area didn't seem very safe. In short, the good impression we had in the lobby vanished when it came time to rest, and yes, parking is a major inconvenience and expensive.
JOSE
2025년 12월에 2박 숙박함
