집라이닝

럼피시 비치 리조트 바이 트레이드윈즈 여행 후기

4 out of 5

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1007개 이용 후기 중 464개" "
평점 8 - 좋아요. 1007개 이용 후기 중 284개" "
평점 6 - 괜찮아요. 1007개 이용 후기 중 139개" "
평점 4 - 별로예요. 1007개 이용 후기 중 68개" "
평점 2 - 너무 별로예요. 1007개 이용 후기 중 52개" "

8.2/10

청결 상태

8.6/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

Doris

가족 여행
We were moved over to the Island Grand, but the resort is beautiful
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 25일
Doris, thank you for sharing your experience at RumFish Beach Resort by TradeWinds. We're thrilled to hear that you were pleased with the beauty of our resort, even during your transfer to the Island Grand. We hope this enhanced your stay and we look forward to having you with us again.

6/10 - 괜찮아요

Edward F

아이를 동반한 가족 여행
It's a "pretty good" place. No major issues, but nothing was particularly impressive. Lots of add-on expenses not covered by the $50 faily resort fee. A bunch of construction going on next door and the parking lot/driveway was a mess. Beach was great, for sure.
2024년 4월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 25일
Edward, we appreciate your valuable feedback. It's pleasing to know that our lovely beach met your expectations. We take note of your comments regarding the additional expenses and the ongoing construction works; these points will be looked into. We are hopeful that we may have the opportunity to better your experience on your next visit.

10/10 - 훌륭해요

David Clifford

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 24일
David, thank you for your five-star rating! It's wonderful to know that your stay at RumFish Beach Resort by TradeWinds met your expectations. We would love to welcome you back on your next visit.

2/10 - 너무 별로예요

Jon

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Made complaints at front desk
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 23일
Jon, it is deeply unsettling to hear of your dissatisfaction. Our goal is always to provide exceptional service to all our visitors. Your feedback regarding your interaction with the front desk is noted and helps us understand areas needing improvement. May this incident not deter you from considering our service in the future. Please give us an opportunity to show you how much we care and prove that this is not the norm.

8/10 - 좋아요

Donna J

연인과의 여행
We did not like being talked into a so called travel club (Time share) meeting. The meeting was supposed to take two hours of our vacation time. We would skip that part next time.
2024년 1월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 23일
Donna, thank you for sharing your experience at RumFish Beach Resort by TradeWinds. We regret if an aspect of your visit didn't meet your expectations. Your feedback is valuable and we’ll certainly keep it in mind for future improvements. We hope the other parts of your stay were enjoyable and look forward to the possibility of welcoming you back.

6/10 - 괜찮아요

Patrica Jane

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Unfortunately, there was an event taking place with set up during our stay that impacted our overall experience. The last two days of our stay, the rum fish was completely shut down for the private party event that was coming in. We would not have stayed here if we had known this.
2024년 4월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 22일
Patrica Jane, it's regrettable to learn your stay was influenced by an event taking place on the premises. We understand your sentiments regarding the closure of RumFish and strive to balance the needs of all our guests. We appreciate your candid feedback and hope for the opportunity to exceed your expectations in a future stay.

10/10 - 훌륭해요

Joanna

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a fabulous stay at the Rumfish! So much for the kids to do, convenient location, beautiful beach and pools. We are planning another trip for next year!
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 20일
Joanna, it's wonderful to hear that you had a fabulous stay at RumFish Beach Resort by TradeWinds! We're thrilled knowing our range of activities and convenience resonated with your family, not to mention our scenic beach and pool areas. It's exciting to hear that you're planning on visiting us again next year! We eagerly await your return. Safe travels until then.

10/10 - 훌륭해요

Joseph David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great resort!!
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 19일
Joseph, it's fantastic to hear that you had a splendid experience at RumFish Beach Resort by TradeWinds! We're thrilled that you found our resort exceptional. Thank you for taking the time to share your review with us. We hope to have the pleasure of welcoming you back in the future!

6/10 - 괜찮아요

JOHN

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very crowded and some spaces were not available due to a big tent on the beach and construction at Tradewinds.
2024년 4월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 19일
John, it's disappointing to hear your visit coincided with a bustling period. We always aim to provide unobstructed access to all our facilities, and we regret any inconveniences you experienced due to the temporary structures. Rest assured, these improvements are aimed at enhancing our guest's experience. We do hope you'll consider visiting us again once these enhancements are complete, providing you with a more relaxed and enjoyable stay.

10/10 - 훌륭해요

Francis

단체 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing, family-friendly vacation spot. Highly recommend and hoping to return!
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 19일
Francis, it's wonderful to hear that the RumFish Beach Resort by TradeWinds provided an amazing, family-friendly experience and earned your high recommendation. We are thrilled you are considering a return visit. It will be our pleasure to welcome you back for more memorable moments.

10/10 - 훌륭해요

Natalee R 님, Lake Villa

연인과의 여행
Great resort with great food beach and views, but the hot tub was broken, there were a ton of kids and our room was dirty.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 16일
Natalee, thank you for choosing to stay at RumFish Beach Resort by TradeWinds. We're pleased to hear that you had a wonderful experience with our cuisine, beach and landscape. We appreciate your feedback on the whirlpool and the condition of your room. Our goal is to provide a relaxing environment and clean accommodations. Your remarks will be shared with our team members to continually improve guest satisfaction. Regarding children, please consider visiting during quieter periods for a more relaxed ambiance. We hope to welcome you back for an even better experience in the future.

10/10 - 훌륭해요

Jenna

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This has been our favorite resort that we’ve brought our kids so far. So many activities and had the best time. Would 10/10 recommend,
2024년 4월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 16일
Jenna, it's delightful to hear about your enjoyable stay at RumFish Beach Resort by TradeWinds. We are thrilled that your family found our range of activities entertaining and that we could provide a memorable experience. Your recommendation is sincerely appreciated. We can't wait to welcome you back in the future.

2/10 - 너무 별로예요

Paul 님, Whitman

2024년 4월에 14박 숙박함
답변 제공: Customer Service 님, 2024년 4월 17일
Paul, we noted your rating and it prompts us to consider areas where improvements can be made. We endeavor to provide top-quality service to all guests and appreciate feedback that allows us to improve. Be assured, your experience does not reflect what we strive for, and we'd be grateful for a second chance to make it right.

6/10 - 괜찮아요

Charles

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 16일
Thank you for sharing your feedback, Charles!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.

4/10 - 별로예요

Amber

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
A large event was taking place after our stay. Our “gulf” view was blocked by a large tent. I was told I was given an upgrade, but my “Villa” became a “studio.” During our stay the zip line was removed for the tent, you had to park at another resort and be shuttled back so you were trapped there. The elevator was broken, the hot tub was shut down the room had ants, poor water pressure and didn’t drain.
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 16일
Amber, your feedback is valuable to us. We're truly sorry to hear that your stay didn't meet your expectations. It sounds like you had concerns with several aspects of your visit, including the room accommodations, various amenities, and parking arrangements. We weren't made aware of the other issues you experienced and apologize that we were not able to rectify them for you as a result. We're continuously striving to improve guest satisfaction and your comments greatly assist in that endeavor. We hope you'll consider returning for a more enjoyable experience in the future.

8/10 - 좋아요

B. Duke

We enjoyed our stay very much and are looking forward to a future visit!
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 14일
B. Duke, it's delightful to know that you had a pleasurable stay at RumFish Beach Resort by TradeWinds and that you're planning to visit us again. Our team members are thrilled to anticipate your future stay. Take care until then!

10/10 - 훌륭해요

Tatiane

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had an amazing weekend, my family and I. Great place for kids. Clean and impeccable service, we'll be back in the summer.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 13일
Tatiane, it's fantastic to know that your family and you had an amazing weekend at RumFish Beach Resort by TradeWinds. We pride ourselves on offering clean accommodations and excellent service for everyone in the family. We eagerly await your return in the summer!

4/10 - 별로예요

Jane

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스
The room was very very dirty, no coffee, no extra roll of toilet paper, AC locked out at 68. housekeeping came in our room once when do not disturb sign was out. The area was very nice. We spoke with the front desk and I sent 2 messages on their website without a response. At check out, Mike was sympathetic and was able to compensate us a little bit. Definitely not worth the price. The beach and local restaurants were excellent
2024년 3월에 7박 숙박함
답변 제공: Customer Service 님, 2024년 4월 12일
Jane, it's distressing to hear about the oversights you encountered during your stay, especially regarding room cleanliness and amenities. We sincerely apologize for the disturbance experienced while your "do not disturb" sign was out; this falls short of our usual standards. It's also unfortunate to hear about the lack of communication. Please know we're taking your feedback very seriously.We're glad to know that Mike extended some empathy and understood your concerns at checkout. We're pleased, too, that you were at least able to enjoy the surrounding area, including the beach and local restaurants. Please consider giving us the opportunity to serve you better in the future so we can ensure your stay is more representative of the high standards we strive for.

10/10 - 훌륭해요

karen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Every single staff member we came across was so friendly, helpful, and kind! The room was fabulous and the grounds were kept beautifully.
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 11일
Karen, it's fantastic to hear about your excellent experience at RumFish Beach Resort by TradeWinds. We're filled with pride to know our team members made you feel welcome and that you found the room superb. The maintenance team will also be pleased to hear that you appreciated the condition of the grounds. We can't wait to welcome you back!

10/10 - 훌륭해요

Barbara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great stay . Staff was friendly
2024년 4월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 4월 10일
Barbara, it's fantastic to hear that you had a wonderful experience at RumFish Beach Resort by TradeWinds. It sounds like our team members left a positive impression on you. We believe that friendliness is essential to offering outstanding guest service. We are excited to hopefully see you again in the future.

6/10 - 괜찮아요

Jennifer

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 6박 숙박함
답변 제공: Customer Service 님, 2024년 4월 10일
Jennifer, it seems you've provided a neutral rating. We truly wish that your overall experience during your stay with us has been better. Nevertheless, we value your feedback and strive to enhance our guests' experiences. Thank you for your time.

6/10 - 괜찮아요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 10일
Lisa, thanks for sharing your rating. It appears your stay at RumFish Beach Resort by TradeWinds might have been a mixed experience. We appreciate your feedback and invite you back for another visit, promising to do our utmost to better your experience next time.

8/10 - 좋아요

STEVE

단체 여행, 연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
The only thing I didn’t like about the property was once I checked in and the guy saw that I checked in booking my room through Expedia. They gave me the smallest room which was 12 x 12 two full-size beds. You know a bathroom, a TV and a little counter with a refrigerator I literally paid 2/3 of the cost of what the tradewinds wanted for the room so they gave me the smallest crappies room just because I booked through Expedia and that was told to me by the gentleman who checked me in.
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 10일
Steve, thank you for choosing to stay with us and taking the time to share your feedback. At RumFish Beach Resort by TradeWinds, all our guests - regardless of their booking method - are important to us and we strive to provide high-quality service to all. We apologize if the room you were given didn't meet your expectations. Please rest assured that room assignment is based on the room type booked, not on the booking method. We would advise, on your next visit, to consider our other room options to fit your comfort needs better. We appreciate your feedback and will be sure to review this with our team members to further improve our guest experience. We look forward to serving you better on your next stay with us.

8/10 - 좋아요

steve

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 10일
Steve, it's fantastic to see you enjoyed your visit to RumFish Beach Resort by TradeWinds. We're grateful for your rating and look forward to hosting you again in the future.

8/10 - 좋아요

russell 님, Hoboken

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place great for families with young kids
2024년 3월에 7박 숙박함
답변 제공: Customer Service 님, 2024년 4월 10일
Russell, it's wonderful to hear you found the RumFish Beach Resort by TradeWinds to be a suitable choice for families with young children. We hope to welcome you and your family back soon for another enjoyable stay.

10/10 - 훌륭해요

Matthew

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a fun property! Although it is a little dated, they have done a great job of keeping it up. Our room was beautiful with a great ocean view! The staff are friendly and outgoing! Very helpful! Plenty of restaurant options on the property and plenty of poolside fun! We will definitely be back!
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 9일
Matthew, it's heartening to hear you enjoyed your stay at RumFish Beach Resort by TradeWinds. We're happy you loved the inspiring ocean view from your room and found our colleagues to be welcoming and assistive. It's also great to know our unique dining options and poolside activities enhanced your experience. We're eagerly waiting for your return visit!

10/10 - 훌륭해요

Carolee

가족 여행
좋아요: 편의 시설/서비스
Amazing!
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 9일
Carolee, we're thrilled to hear you had an amazing stay at RumFish Beach Resort by TradeWinds. Thank you for your review, and we look forward to welcoming you back in the future. Safe travels!

10/10 - 훌륭해요

Carolee

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
So many things to do, beach cabanas, free room upgrade
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 7일
Carolee, it's a delight to hear that you thoroughly enjoyed your stay at RumFish Beach Resort by TradeWinds. We're pleased our expansive activities, comfortable beach cabanas, and complimentary room upgrade were highlights of your visit. We look forward to hosting you again in the future!

8/10 - 좋아요

Douglas

가족 여행
좋아요: 숙박 시설 상태 및 시설
Check in was slow, a little late. Hotel seemed outdated but the beach was beautiful.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 7일
Douglas, it's great to know that you appreciated our stunning beach at RumFish Beach Resort by TradeWinds. We acknowledge your comments on the check-in experience and the aesthetics of the hotel. Rest assured, we constantly review and incorporate our guests' feedback to improve our services. We look forward to welcoming you back for an even better experience on your next visit.

10/10 - 훌륭해요

Sarah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great for kids!
2024년 3월에 6박 숙박함
답변 제공: Customer Service 님, 2024년 4월 7일
Sarah, we are thrilled to hear that RumFish Beach Resort by TradeWinds was a delightful experience for your children. It's always a pleasure to provide an enjoyable environment for our little guests. We look forward to welcoming you back for another fantastic visit!

10/10 - 훌륭해요

Helene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 6박 숙박함
답변 제공: Customer Service 님, 2024년 4월 9일
Helene, thank you for leaving a stellar rating for RumFish Beach Resort by TradeWinds. It seems like you had a wonderful stay! We would love to hear more about your experience and hope you select us for future vacations or trips. Thank you once again for your valuable feedback!

10/10 - 훌륭해요

Chris

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Family friendly
2024년 3월에 7박 숙박함
답변 제공: Customer Service 님, 2024년 4월 6일
Chris, we're thrilled to hear that you found RumFish Beach Resort by TradeWinds to be an excellent choice for families. We're grateful for your support and hope to see you and your loved ones again in the future.

10/10 - 훌륭해요

Kevin

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely beautiful resort with fun amenities! The only thing I would change is making the inflatable water playground available with the resort fee. Would definitely recommend and return.
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 6일
Kevin, it's wonderful to hear you had a fantastic time at RumFish Beach Resort by TradeWinds. We're thrilled you found our location beautiful and our amenities entertaining! We appreciate your feedback on the water playground and will take it into consideration, always aiming to enhance our guest's experiences. We're eagerly anticipating your next visit.

4/10 - 별로예요

Angela K

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This hotel desperately needs updating. The double room was so small, my family of 4 could barely fit in the standard double bed room. The room was filthy. When we checked in the man at the front desk was rude and didn’t give us any information other than how to get to our room. There are a handful of pools on the property, but they are all very small for a resort. It was so crowded and almost impossible to find a seat near the pool. The service at the restaurants were very slow. We waited an hour for our food at the quick poolside lunch spot.
2024년 3월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 4월 5일
Angela, we regret to hear that your stay didn't meet your expectations. We strive to continuously update our property to cater to a variety of guests and we apologize for any discomfort caused by the room size and cleanliness. We'll be sure to address this with our housekeeping team. We also understand your comments about the reception experience and we'll reiterate to our team members the importance of customer service. Regarding our pool areas and restaurant service, we take note of your feedback and promise to continually seek improvements. We’re looking forward to having the opportunity to offer you a more satisfying stay in the future.

10/10 - 훌륭해요

Lisandro Herrera

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 5일
Lisandro, thank you for your high rating of RumFish Beach Resort by TradeWinds. We greatly appreciate it and hope to welcome you back in the near future. Safe travels!

8/10 - 좋아요

Jeffrey 님, Marshall

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
right on St Pete beach. Great for large groups.
2024년 3월에 7박 숙박함
답변 제공: Customer Service 님, 2024년 4월 5일
Jeffrey, it's wonderful to hear that you took advantage of the RumFish Beach Resort by TradeWinds' prime location at St Pete beach, and accommodated large groups comfortably. Your feedback is appreciated and we hope to welcome you back again soon.

8/10 - 좋아요

Matthew

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amenities and location are great!
2024년 3월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 4월 5일
Matthew, it's wonderful to know that you enjoyed your stay at RumFish Beach Resort by TradeWinds. We're glad you appreciated our convenient location and facilities. Our aim is to provide an exceptional experience for all our guests, and we hope to welcome you back in the future.

8/10 - 좋아요

Meredith

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 7박 숙박함
답변 제공: Customer Service 님, 2024년 4월 5일
Meredith, thank you for choosing RumFish Beach Resort by TradeWinds and leaving a rating. We hope your experience was enjoyable and we look forward to welcoming you back in the future.

2/10 - 너무 별로예요

Rachel

2024년 3월에 6박 숙박함
답변 제공: Customer Service 님, 2024년 4월 24일
Rachel, we're truly sorry to hear that your recent stay didn't meet your expectations. Even without specifics in your feedback, your rating indicates that we have areas for improvement. Your feedback is vitally important, and we endeavor to do better in the future. We hope for the opportunity to make a better impression on your next visit.

8/10 - 좋아요

Alexander

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
We enjoyed our much needed break at this resort. The staff, drinks/food and beaches were exceptional. The rooms definitely could use a little bit of updating but weren’t in poor condition. The resort provided many activities and pools to keep you and your family busy. There definitely needs to be a better system for cabana reserving rather than everyone just lining up before 9am. Overall we definitely enjoyed our stay.
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 4일
Alexander, it's wonderful to read you had an exceptional time at RumFish Beach Resort by TradeWinds. We're pleased to know our team members, cuisine, drinks, and beaches contributed to your enjoyable break. We take note of your suggestions for room updates and the need for improvements in cabana reservation process. We're glad to hear you had fun with our variety of activities and amenities. We value your feedback and look forward to your return.

8/10 - 좋아요

Nicholas

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great time!
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 3일
Nicholas, it's wonderful to hear that you had a great time at RumFish Beach Resort by TradeWinds. We strive to ensure our guests have an exceptional experience. We'd be delighted to host your stay again in the future.

10/10 - 훌륭해요

Brooke

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 3일
Brooke, it's wonderful to hear that you had a great experience at the RumFish Beach Resort by TradeWinds. We strive to provide an excellent stay for our guests and your perfect rating suggests we succeeded. Don't hesitate to come back when you're in need of another getaway. We look forward to welcoming you again!

8/10 - 좋아요

Tiffany

좋아요: 청결 상태
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 3일
Tiffany, thank you for choosing RumFish Beach Resort by TradeWinds for your recent stay. We are delighted to learn you had a good experience with us. We value your feedback and are looking forward to your next visit.

10/10 - 훌륭해요

Adriana

단체 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I recently had a wonderful stay at the Rumfish Beach Resort Hotel. The beachfront location was stunning, offering a private and tranquil atmosphere. The accommodations were exceptional, with stylish rooms and breathtaking ocean views. The hotel's commitment to sustainability was commendable. The dining options were diverse and delicious, with attentive staff. I highly recommend Rumfish Beach Resort Hotel for a memorable beachside retreat.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 2일
Adriana, it's heartwarming to hear about your magnificent experience at RumFish Beach Resort by TradeWinds. We're thrilled that our pristine beachfront location and stunning ocean views added to your relaxation. It's also great that you relished our diverse dining options and found our team members to be attentive. We appreciate your commendation on our commitment to sustainability. Looking forward to welcoming you back for another memorable stay at our resort. Thank you for your high recommendation.

10/10 - 훌륭해요

Ronald

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was there that was needed. Least but hard to manage was young kids (teams) partying and loud back to rooms at 1 a.m. But it was short lived, just listened through it for 15 mins. Not bad.
2024년 3월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 4월 2일
Ronald, it's wonderful to hear that your stay at RumFish Beach Resort by TradeWinds was equipped with everything you needed. We regret to hear about any potential disturbances, though it's relieving to know it was short-lived. Thank you for your understanding and we look forward to welcoming you back for a serene and enjoyable stay.

10/10 - 훌륭해요

Erik

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to the beach!
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 31일
Erik, we're thrilled to know you appreciated the close proximity of RumFish Beach Resort by TradeWinds to the beach. We value your feedback and look forward to welcoming you back in the future for another fantastic experience.

6/10 - 괜찮아요

Julie

2024년 3월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 3월 31일
Thank you for the feedback, Julie.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

10/10 - 훌륭해요

Krista

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly young woman checked us in. Pools, music, activities included.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 31일
Krista, it's wonderful to hear about your positive experience at RumFish Beach Resort by TradeWinds. We're glad to know our welcoming check-in process and the wide array activities enhanced your stay. Our team members, such as the kind woman at check-in, truly care about creating a memorable experience. We appreciate your feedback and hope to welcome you back again in the future.

10/10 - 훌륭해요

Amy Lynn

2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 31일
Amy Lynn, it's fantastic to see your 5-star review of RumFish Beach Resort by TradeWinds. We're thrilled you enjoyed your experience with us and look forward to welcoming you back on your next visit.

6/10 - 괜찮아요

Kara

단체 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
This resort has such potential. The staff was lovely and worked hard. The beach was stunning. However, the video and website misrepresent the property and amenities. The property is disconnected with no walkway or connection from one building to the other. You are selling it as a community and it is not. Each building needs a welcoming lobby that is roomy and established with a true concierge. A resort should hired people that know the area (transportation, restaurants, local happenings). The staff should also know about all amenities and how to sign up and where they are located. Again, you are selling a product and every employee needs information to help sell the product. The chair "system" was bizarre. I have stayed at many resorts and never had to wait in line to secure chairs with a view. Again, this resort is located on a breath-taking beach and the property should reflect the aesthetics around it.
2024년 3월에 6박 숙박함
답변 제공: Customer Service 님, 2024년 4월 3일
Kara, it's heartening to hear that you appreciated our team members' efforts and found the beach to be exceptional. We take all feedback with utmost seriousness and it's clear some aspects of your stay fell short of expectations, such as the property layout and amenities information. Connectivity and signposting are core elements we constantly strive to better at our resort. Your points regarding a more expansive and informative lobby, as well as the enhancement of the chair reservation process, have been noted. We are focused on continual progress in all areas to ensure our guests have a rounded and enjoyable experience. We hope that you'll allow us another opportunity to welcome you back - with improvements that enhance your stay.