This resort has such potential. The staff was lovely and worked hard. The beach was stunning. However, the video and website misrepresent the property and amenities. The property is disconnected with no walkway or connection from one building to the other. You are selling it as a community and it is not. Each building needs a welcoming lobby that is roomy and established with a true concierge. A resort should hired people that know the area (transportation, restaurants, local happenings). The staff should also know about all amenities and how to sign up and where they are located. Again, you are selling a product and every employee needs information to help sell the product. The chair "system" was bizarre. I have stayed at many resorts and never had to wait in line to secure chairs with a view. Again, this resort is located on a breath-taking beach and the property should reflect the aesthetics around it.