외관
예약 가능 여부 확인

노보텔 런던 스탠스티드 에어포트 여행 후기

4 out of 5
노보텔 런던 스탠스티드 에어포트
Round Coppice Road, London Stansted Airport, Stansted, England

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1009개 이용 후기 중 491개" "
평점 8 - 좋아요. 1009개 이용 후기 중 338개" "
평점 6 - 괜찮아요. 1009개 이용 후기 중 98개" "
평점 4 - 별로예요. 1009개 이용 후기 중 51개" "
평점 2 - 너무 별로예요. 1009개 이용 후기 중 31개" "

8.8/10

청결 상태

8.6/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

seungho

2024년 4월에 1박 숙박함
답변 제공: Novotel Team 님, 2024년 5월 14일
Dear Seungo,Thank you for taking the time to leave a review of the Novotel.We hope we can welcome you back in the near future.Sincerely, Novotel Team

4/10 - 별로예요

JUHONG

Limited shuttle service time (no information about break)
2022년 12월에 1박 숙박함

10/10 - 훌륭해요

JEONGHUN

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 1월에 2박 숙박함
답변 제공: Joanna 님, 2020년 1월 27일
Thank you, we appreciate you taking the time to give us your feedback.

10/10 - 훌륭해요

HYUNJAE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
스탠스테드노보텔에서 피로를 풀다
매우 만족스런 호텔이다. 직원들 모두 친절하고 룸은 깨끗했고 아침식사는 매우 좋았다. 셔틀이 아침4시부터 자정 전후까지 공항을 왕복운행하고 있어 공항을 왕래하기가 매우 편하다.
2019년 10월에 2박 숙박함
답변 제공: Jan 님, 2019년 10월 30일
Thanks for staying with us. We appreciate your feedback!

8/10 - 좋아요

MINJU

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
공항이랑 최고 가까웡용
조앗어요 공항이랑 가까운데ㅠㅠㅠ셔틀 3파운드 현금으로 내야대여 짤없음 진심 그거말곤 다조아용
2019년 6월에 2박 숙박함
답변 제공: Joanna 님, 2019년 6월 21일
Many thanks for taking the time to give us your feedback. Kind regards,

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Unsatisfactory check-in experience
Although I found the location of the hotel excellent, and the room's cleanliness, maintenance and the amenities provided were all okay, I felt unpleasant, upset even, with the staff at the reception during my stay. I checked in at 11 p.m. which was very late, but I still expected to receive some welcome at the reception, but no. The person at the reception spoke nothing to me at all, just gave me the key, and that was it. Aren't they suppose to explain at least how I should access the room, where the the gym and the restaurant are, when they open and close, etc.? I asked if breakfast is provided next morning (I knew it was included in my rate but wanted to confirm) and he said no. I was confused and asked again. In such circumstances, the staff is supposed to tell me I can purchase breakfast, get room service or go to a cafe nearby, right? And of course, I went down to the restaurant next morning and ordered breakfast, and the kind waitress there checked my room number and told me my breakfast is actually free.
2018년 8월에 1박 숙박함
답변 제공: Emma Leonard 님, 2018년 8월 31일
Thank you for your feed back, I am sorry to hear that you had a bad experience with our reception staff. This is not the normal standard and I will pass over your comments to the Front Office Manager so he can retain the team. We are glad you found the rest of your stay all OK.

10/10 - 훌륭해요

abo

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Near the airport, nice Staff, Breakfast and Dinner were super quiet, good Mattress and Pillows
2024년 5월에 4박 숙박함
답변 제공: Novotel Team 님, 2024년 5월 24일
Dear Abo,Thank you for taking the time to leave a review of the Novotel.We hope we can welcome you back again in the near future.Sincerely,Novotel Team

6/10 - 괜찮아요

Brett

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good hotel to be close to Stansted airport , but no character it is a place to stay before or after your flight
2024년 5월에 1박 숙박함
답변 제공: Novotel Team 님, 2024년 5월 23일
Dear Brett,Thank you for taking the time to leave a review of the Novotel.We hope we can welcome you back in the near future.Sincerely,Novotel Team

10/10 - 훌륭해요

Gwen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Polite staff. Good and frequent travel to the airport.
2024년 4월에 1박 숙박함
답변 제공: Novotel Team 님, 2024년 5월 22일
Dear Gwen,Thank you for taking the time to leave a review of the Novotel.We hope we can welcome you back again in the near future.Sincerely,Novotel Team

6/10 - 괜찮아요

Natalie

연인과의 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
We're huge Novotel fans but this was by far our least favourite stay of many. The building is very dated and old. There is a £4 charge to get to the hotel from the Airport, so you'll be spending £16 extra when travelling as a couple. Reception was standard, nothing special. Would not return to this particular Novotel, I'd rather spend a bit more and get my moneys worth.
2024년 5월에 1박 숙박함
답변 제공: Novotel Team 님, 2024년 5월 21일
Dear Natalie,Thank you for taking the time to leave a review of the Novotel.We appreciate your comments regarding the hotel being dated and old, I will be passing these over to the management team.We hope we can welcome you back in the near future.Sincerely,Novotel Team

4/10 - 별로예요

Nicholas

별로예요: 숙박 시설 상태 및 시설
No chine mugs or glasses. Only one chair. Very small room and tiny bathroom with no bath.
2024년 5월에 1박 숙박함
답변 제공: Novotel Team 님, 2024년 5월 21일
Dear Nicholas,Thank you for taking the time to leave a review of the Novotel.We appreciate you sharing your comments and we will take these on board.We hope we can welcome you back in the near future.Sincerely,Novotel Team

8/10 - 좋아요

Priscilla

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The property itself was okay. There were empty alcohol bottles in the hallway and stains on the carpet of my room. The main issue was how rude their airport transfer staff was. I wish I grabbed his name. But an overweight middle aged man literally yelled at me in front of other passengers. I had a freshly purchased coffee and about 5 minutes until the van departure. The drive mentioned I could not bring the coffee along (so I assumed he meant when the vehicle was moving - a high-risk opportunity for spillage). So I stayed on the bus (near the entrance ready to throw away the coffee prior to departure). The drive literally, yelled, "the whole point of saying no coffee was for you to not bring coffee aboard". I was honestly, just embarrassed. To be infantilized by a driver... over coffee.. on a non-moving bus. I mean come on... yes I can follow rules and very willing to. But the lack of regard. Complete disrespect. I personally don't raise my voice at anyone - I think there are proper ways to communicate. Ways that mature adults should be capable of. I know the UK tends to have this 'grumpy' attitude. But my God, treat people with a little dignity / decency/ respect.
2024년 5월에 1박 숙박함
답변 제공: Novotel Team 님, 2024년 5월 8일
Dear Priscilla,Thank you for taking the time to leave a review of the hotel.I will let the housekeeping know regarding your comments about the room. Thank you for bringing this to our attention.We are sorry to hear about your experience with the bus driver. The bus is a separate company from us so I have forwarded your review onto the bus manager. I will also pass this over to my manager so we can talk with the bus company.Sincerely, Novotel Team

10/10 - 훌륭해요

Graham

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Novotel Team 님, 2024년 5월 8일
Dear Graham,Thank you for taking the time to leave a review of the Novotel.We hope we can welcome you back again in the near future.Sincerely, Novotel Team

10/10 - 훌륭해요

Joe

2024년 4월에 1박 숙박함
답변 제공: Novotel Team 님, 2024년 5월 21일
Dear Joe,Thank you for taking the time to leave a review of the Novotel.We hope we can welcome you back in the near future.Sincerely,Novotel Team

10/10 - 훌륭해요

Joao Pedro 님, Cambridge

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient
2024년 4월에 1박 숙박함
답변 제공: Novotel Team 님, 2024년 5월 2일
Dear Joao,Thank you for taking the time to leave a review of the Novotel hotel.We hope we can welcome you back again in the future.Sincerely,Novotel Team

10/10 - 훌륭해요

Andrew

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location and very comfortable facilities, just what was needed after a late night landing!
2024년 4월에 1박 숙박함
답변 제공: Novotel Team 님, 2024년 5월 2일
Dear Andrew,Thank you for taking the time to leave a review of the Novotel hotel.We hope we can welcome you back again in the future.Sincerely,Novotel Team

8/10 - 좋아요

Andrejus

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A
2024년 4월에 1박 숙박함
답변 제공: Novotel Team 님, 2024년 4월 18일
Dear guest,Thank you for taking the time to leave a review of the Novotel. We hope you had a great stay.Sincerely,Novotel Team

8/10 - 좋아요

Kristina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Parking was an additional £10 and just a few places available.
2024년 4월에 1박 숙박함
답변 제공: Novotel Team 님, 2024년 4월 12일
Dear Kristina,Thank you for taking the time to leave a review of the Novotel. Providing convenient and ample parking for our guests is important to us, and I apologize for any inconvenience this may have caused during your stay.We hope we can welcome you back into the Novotel in the future.Sincerely, Novotel Team

8/10 - 좋아요

Elke

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Der Shuttlebus zum Flughafen war sehr praktisch. Das Frühstück ist gut und reichhaltig.
2024년 4월에 1박 숙박함
답변 제공: Novotel Team 님, 2024년 4월 8일
Dear Elke,Thank you for taking the time to leave a review of the Novotel.We hope we can welcome you back in the near future.Sincerely,Novotel Team

10/10 - 훌륭해요

Kate

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Efficient friendly Staff .Wonderful comfortable bed, super power shower
2024년 4월에 1박 숙박함
답변 제공: Novotel Team 님, 2024년 4월 2일
Dear Kate,Thank you for taking the time to leave a review of the Novotel.We hope we can welcome you back into the Novotel in the near future.Sincerely,Novotel Team

10/10 - 훌륭해요

Stacey

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Modern, clean and airy. Room was too warm but when I asked for a fan they were more than happy to provide.
2024년 3월에 1박 숙박함
답변 제공: Novotel Team 님, 2024년 4월 2일
Dear Stacey,Thank you for taking the time to leave a review of the Novotel.We hope we can welcome you back into the Novotel in the near future.Sincerely,Novotel Team

10/10 - 훌륭해요

Irene

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent lication
2024년 3월에 1박 숙박함
답변 제공: Novotel Team 님, 2024년 3월 19일
Dear Irene,Thank you for taking the time to leave a review of the Novotel.We hope we can welcome you back in the near future.Sincerely, Novotel Team

10/10 - 훌륭해요

Penny

2024년 3월에 1박 숙박함
답변 제공: Novotel Team 님, 2024년 3월 28일
Dear Penny,Thank you for taking the time to leave a review of the Novotel.We look forward to welcoming you back in the future.Sincerely,Novotel Team

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Novotel Team 님, 2024년 3월 12일
Dear Paul,Thank you for taking the time to leave a review of the Novotel.We hope we can welcome you back in the future.Sincerely,Novotel Team

4/10 - 별로예요

Sabrina

별로예요: 숙박 시설 상태 및 시설
Linens were stained and shower was dirty.
2024년 2월에 1박 숙박함
답변 제공: Novotel Team 님, 2024년 3월 6일
Dear Sabrina,Thank you for taking the time to leave a review of the Novotel.We are sorry to hear that the bedroom wasn't up to our normal standards, I will pass this over to the management team so we can look into this.We hope we can welcome you back in the near future!sincerely, Novotel Team

8/10 - 좋아요

Amanda

2024년 2월에 1박 숙박함
답변 제공: Novotel Team 님, 2024년 3월 21일
Dear Amanda,Thank you for taking the time to leave a review of the Novotel.We hope we can welcome you back into the novotel in the future.Sincerely, Novotel Team

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Novotel Team 님, 2024년 3월 6일
Dear James,Thank you for taking the time to leave a review of the Novotel.We hope we can welcome you back in the near future!sincerely, Novotel Team

8/10 - 좋아요

Maria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff were friendly and helpful. Transport to the airport was good. Breakfast was mediocre.
2024년 2월에 1박 숙박함
답변 제공: Novotel Team 님, 2024년 3월 6일
Dear Maria,Thank you for taking the time to leave a review of the Novotel.We hope we can welcome you back in the near future!sincerely, Novotel Team

8/10 - 좋아요

Yasmin

좋아요: 청결 상태, 직원 및 서비스
Der beworbene Flughafen Shuttle ist nicht kostenlos sondern kostet 4 Pfund. Das Zimmer war sehr alt und die Einrichtung sollte erneuert werden.
2024년 2월에 1박 숙박함
답변 제공: Novotel Team 님, 2024년 2월 28일
Dear Yasmin,Thank you for taking the time in leaving a review of our hotel. With regards to the shuttle bus, this is an outside company so we don't have any input in the price. I will however pass this on to the bus company.Sincerely,Novotel Team

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Fix tv signals
TV picture (all channels) was breaking up, cutting in and out or pixelating (looks like everythingis a bunch of squares). Not even one channel was watchable. It seemed the signal was very weak, but way??? The sheer window curtains were very creased. Did not look good at all.
2024년 2월에 1박 숙박함
답변 제공: Novotel Team 님, 2024년 2월 28일
Dear Guest,Thank you for taking the time in leaving a review of our hotel. Thank you for bringing this to our attention regarding the TV signal, I will pass this over to the management team so we can look into this.We hope we can welcome you back in the near future.Sincerely,Novotel Team

10/10 - 훌륭해요

Jordan

2024년 2월에 1박 숙박함
답변 제공: Novotel Team 님, 2024년 2월 28일
Dear Jordan,Thank you for taking the time in leaving a review of our hotel. We hope we can welcome you back in the near future.Sincerely,Novotel Team

6/10 - 괜찮아요

Laura

좋아요: 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: Novotel Team 님, 2024년 2월 28일
Dear Laura,Thank you for taking the time in leaving a review of our hotel. We hope we can welcome you back in the near future.Sincerely,Novotel Team

10/10 - 훌륭해요

Tai Ho Howard

2024년 2월에 1박 숙박함
답변 제공: Novotel Team 님, 2024년 2월 28일
Dear Tai Ho Howard,Thank you for taking the time in leaving a review of our hotel. We hope we can welcome you back in the near future.Sincerely,Novotel Team

10/10 - 훌륭해요

Andrew

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Novotel Team 님, 2024년 2월 28일
Dear Andrew,Thank you for taking the time in leaving a review of our hotel. We hope we can welcome you back in the near future.Sincerely,Novotel Team

10/10 - 훌륭해요

Tatenda

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient
2024년 2월에 1박 숙박함
답변 제공: Novotel Team 님, 2024년 2월 28일
Dear Tatenda,Thank you for taking the time in leaving a review of our hotel. We hope we can welcome you back in the near future.Sincerely,Novotel Team

10/10 - 훌륭해요

Susan

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Novotel Team 님, 2024년 2월 28일
Dear Susan,Thank you for taking the time in leaving a review of our hotel. We hope we can welcome you back in the near future.Sincerely,Novotel Team

10/10 - 훌륭해요

Ramunas

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Novotel Team 님, 2024년 2월 28일
Dear Ramunas,Thank you for taking the time in leaving a review of our hotel. We hope we can welcome you back in the near future.Sincerely,Novotel Team

4/10 - 별로예요

Hollie

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Novotel Team 님, 2024년 2월 28일
Dear Hollie,Thank you for taking the time in leaving a review of our hotel. We hope we can welcome you back in the near future.Sincerely,Novotel Team

10/10 - 훌륭해요

Else

2024년 2월에 1박 숙박함
답변 제공: Novotel Team 님, 2024년 2월 28일
Dear Else,Thank you for taking the time in leaving a review of our hotel. We hope we can welcome you back in the near future.Sincerely,Novotel Team

10/10 - 훌륭해요

Barry

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good, clean hotel with good food.
Easy to find. Always places to park but that’s an additional £10. Hotel staff are welcoming and efficient. Hotel and rooms are really clean. Only eaten in the bar area but the menu is good for a bar menu and food is good quality. Breakfast is a buffet but with good quality ingredients and there is a good choice for everyone. Also has a well equipped gym. Have stayed here about 5 times now and can’t fault it.
2024년 2월에 1박 숙박함
답변 제공: Novotel Team 님, 2024년 2월 28일
Dear Barry,Thank you for taking the time to leave a great review of the Novotel.We are glad to hear that you had a lovely stay with us. We hope we can welcome you back in the near future.Sincerely,Novotel Team

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
No free airport shuttle
Hotel is alright, breakfast is great. However, they do not inform their upcoming clients that the shuttle from je airport is NOT free and it does NOT run at night. It is not really an “airport” hotel. Beware…
2024년 2월에 1박 숙박함
답변 제공: Novotel Team 님, 2024년 2월 29일
Dear Guest,Thank you for taking the time to leave a review of the Novotel.Thank you for mentioning about the shuttle bus, I will pass this over to the management team to look into this.We hope we can welcome you back in the near future.Sincerely, Novotel Team

10/10 - 훌륭해요

Michaela

2024년 2월에 1박 숙박함
답변 제공: Novotel Team 님, 2024년 2월 28일
Dear Michaela,Thank you for taking the time in leaving a review of our hotel. We hope we can welcome you back in the near future.Sincerely,Novotel Team

10/10 - 훌륭해요

Anne Marie

좋아요: 청결 상태, 숙박 시설 상태 및 시설
The staff were excellent, above and beyond. Very helpful with one of our disabled party . We were delayed and late checking in and having a meal but accomadated with no fuss . So thank you to them
2024년 2월에 1박 숙박함
답변 제공: Novotel Team 님, 2024년 2월 28일
Dear Anne Marie,Thank you for taking the time in leaving a review of our hotel. Thank you for your comments regarding the staff, I will be sure to pass this over to them.We hope we can welcome you back in the near future.Sincerely,Novotel Team

8/10 - 좋아요

Michael

2024년 1월에 1박 숙박함
답변 제공: Novotel Team 님, 2024년 2월 28일
Dear Michael,Thank you for taking the time in leaving a review of our hotel. We hope we can welcome you back in the near future.Sincerely,Novotel Team

10/10 - 훌륭해요

Michal

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Novotel Team 님, 2024년 2월 28일
Dear Michal,Thank you for taking the time in leaving a review of our hotel. We hope we can welcome you back in the near future.Sincerely,Novotel Team

10/10 - 훌륭해요

Andrew

2024년 1월에 1박 숙박함
답변 제공: Novotel Team 님, 2024년 2월 28일
Dear Andrew,Thank you for taking the time in leaving a review of our hotel. We hope we can welcome you back in the near future.Sincerely,Novotel Team

8/10 - 좋아요

Tiger

2024년 1월에 1박 숙박함
답변 제공: Novotel Team 님, 2024년 2월 28일
Dear Tiger,Thank you for taking the time in leaving a review of our hotel. We hope we can welcome you back in the near future.Sincerely,Novotel Team

8/10 - 좋아요

Nadine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Novotel Team 님, 2024년 2월 28일
Dear Nadine,Thank you for taking the time in leaving a review of our hotel. We hope we can welcome you back in the near future.Sincerely,Novotel Team

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Novotel Team 님, 2024년 2월 28일
Dear Guest,Thank you for taking the time in leaving a review of our hotel. We hope we can welcome you back in the near future.Sincerely,Novotel Team

6/10 - 괜찮아요

Fredrik

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Novotel Team 님, 2024년 2월 28일
Dear Fredrik,Thank you for taking the time in leaving a review of our hotel. We hope we can welcome you back in the near future.Sincerely,Novotel Team