Thank you for your feedback, would you elaborate a little more on what the issues may have been to change that to a 10/10?

Kathy, thank you for the score and happy to hear you love the room and the front desk was good to you.

Katie, thank you for the great score, I am happy to hear that you are enjoying your stay.

Vivian, Thank you for the feed back, I am happy to hear our staff and property could meet all your expectations. Please come again soon!

William, Thank you for the great review. We appreciate your feed back and glad you loved the location. Please come see us again soon!

Kara, Thank you for joining us again, we were happy to have you back. We hope to give you that same great experience every time you come back. Looking forward to your third stay :)

Todd, Thank you for your review. We are glad you love to visit with us. Moving in and out can be a pain at times, but you have us to make it better!

Alina, I apologize it won't let me translate, but thank you for the great score.

John,Thank you for your score, we hope to see you again soon. What was your favorite part?

Darryl, I am happy to hear you loved your room. I personally want the lion lamp lol. I hope you have a great weekend and come back soon!

Sharon, Thank you for the great score. We are happy to hear you enjoyed your stay with us. Please come back and visit us again soon!

Jamie,Thank you for the wonderful score. We much appreciate it. We hope to see you again soon!

Sharon, Thank you for the wonderful score. We much appreciate it. I agree it does have a nice rustic charm about it. We hope to see you again soon!

Dwight, Thank you for the great score and response. I will make Chris aware and sure he is rewarded for his efforts. Thank you again!

Marjorie, Thank you for the perfect score. What was your favorite part of your stay. We would love to know! Hope to see you again soon!

Adriana, That is so great that the front desk treated you so well. I hope you enjoyed campus and the tour and will be deciding on Penn State, WE ARE!!!!! Please come see us again soon.

Trina,You rock for the score. We are happy to hear you enjoyed your stay and will be looking forward to seeing you again soon.

Jorge, Thank you so much for the wonderful review. It is lovely to hear these things from our guest. I hope you have a wonderful weekend and come see us again soon!

Rei, Thank you for the feedback, it is much appreciated, we hope to see you again soon!

Bruna, Thank you so much for the review. We truly appreciate it. I am happy to hear the staff met your expectations and will be looking forward to seeing you again soon!

Vishakan, I am so sorry to hear that we did not meet your expectations. Could you enlighten me on any issues that you might have encountered.

Hansell, Thank you for your feedback, we hope to see you soon again!

Heather, Thank you for the nice review. It makes me happy to see you had a good stay besides the noise. The problems of being down town in a college town. We do hope to see you again soon!

Masayuki, Thank you for the perfect score. It is much appreciated. We hope to see you again soon!

Alice, I do apologize about your experience in the Trophy room, I will bring this to our F&B Directors attention so they are aware. That is not the type of service you are suppose to receive.

Thank you Jorge, We are happy to hear that you enjoyed your stay, what was your favorite part?

Pete, Thank you and glad you enjoyed your stay. What was your favorite part?

Rachel, Thank you for the great review, I am happy to hear you had an enjoyable time here at the Graduate. We will be looking forward to seeing you again soon!

Thank you for the review. I understand how the noise can be frustrating, unfortunately after many attempts to try and fix the situation it is out of our control. As for the water pressure, did you contact the front desk to have engineering fix that for you?Thank you again for your feedback.

Thank you for the great review, I am happy to hear you had an enjoyable time here at the Graduate. We will be looking forward to seeing you again soon!

Frederick, Thank you for that nice review. We will be looking forward to seeing you again soon!

Jim,Thank you for the perfect score. What was your favorite part of the hotel?

Paul, I do apologize that people were loud out in the street. We do have ear plugs at the front desk also. The next time you stay with us, ask to be on the Atherton side of the building, usually is a quieter on that side.

Craig, Thank you for the great score and review. We love that you enjoyed your stay. Looking forward to seeing you again soon!

Jayne, Thank you for the 4/5. Was there anything we could of done better to score a 5/5?

Kia, I do apologize for the way this was handled. It sounds like you were handled by Nader when you came back down. My best guest was that he was not aware that you originally booked a double queen, and only saw the king, hence why he asked the way he did. I know sometimes he has a communication barrier. The good news is the elevators are being replaced this year and we will have new ones by end of year. Did you mention the shower head to the desk so they could of had engineering look at it for you?

James, Thank you for the review, what would you like to see improvement on?

Brianna, I do apologize, no one informed me that you wanted to speak to me. I was told their were ants in the room and got with engineering, they then told me you just wanted a vaccuum to vaccuum them up and that you would stay in the room, I was going to move you rooms, but then I was told that. I do apologize this was not handled better.

Alejandro, With a actual resturaunt in the building, having a continental breakfast breaks away from the business aspect. But I will join you in your fight for coffee. I have been fighting for this for the past year for our guest and will continue.

Christine, Thank you we appreciate this feed back. We hope to see you soon. Just remember were the best vibe in town!

Tara, Thank you for the great review. We are glad that you had a wonderful experience with us!

Amalia, Thank you for the great feedback. We are glad you enjoyed your stay. Please visit us again soon!

Michael, Thank you for the great review. We love to hear from our guest and their experiences here at the Graduate.

Jeff, Thank you or the great feedback. I am happy to hear you enjoyed your stay. We will be looking forward to seeing you again!

Thank you Harris, We are glad you are enjoying your stay, what else could we have done better for you?

Cara,Thank you for your feedback. We are happy to hear you enjoyed your stay with us. We will be looking forward to seeing you again soon!

John, Thank you for the 4/5. Is there something we could of done better to get the 5/5?

Jennifer, Thank you for the great score, what was your favorite part of your stay?

Peiyuan, Thank you for the great review. What was your favorite part of your stay?

Lisa, Thank you for the great review. It is much appreciated. We are happy to hear you had a good time and enjoyed the staff. Looking forward to seeing you again soon!