스튜디오, 더블침대 2개, 금연 | 책상, 다리미/다리미판, 무료 WiFi

익스텐디드 스테이 아메리카 스위트 워싱턴 DC 스털링 여행 후기

2.5 out of 5

이용 후기

6.6
평점 10 - 훌륭해요. 490개 이용 후기 중 138개" "
평점 8 - 좋아요. 490개 이용 후기 중 91개" "
평점 6 - 괜찮아요. 490개 이용 후기 중 90개" "
평점 4 - 별로예요. 490개 이용 후기 중 80개" "
평점 2 - 너무 별로예요. 490개 이용 후기 중 91개" "

6.8/10

청결 상태

7.0/10

직원 및 서비스

6.4/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

2/10 - 너무 별로예요

Philip

출장 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스
Honestly the young lady at the desk had a rough nice last night. When I called her on the phone because I had mistakenly went to the wrong location, she was loud and yelling on the phone and I was just confused. Once I was able to deescalate it and go to the right location it didn’t get much better. She was much nicer in person which was great. But there were so many issues with the rooms. She gave me rooms twice that had already had people in them and I seemed like a creep knocking on rooms that were already occupied at 12am. I had to keep lugging my luggage around the hotel as we tried to find me an unoccupied room. I finally get situated in a room on the second floor instead of the third floor. I’m finally able to eat my cold dinner and get ready for work in the morning. As soon as I get the shower turned on and unwind I get a knock on the door. Turns out the room was also assigned to someone else as well and I had to move AGAIN. Again the lady was very nice and had a language barrier and was doing her best. I moved rooms and even though I was frustrated i remained calm and polite because I work in the service industry. I was finally able to get into a room and rest. Now it’s a bit past 1am. I was so tired from the room switching and confusion that I ended up missing breakfast. I just don’t feel as though my experience was great and would really like my money back. I’m sure this isn’t every single guests experience here, and I’m sure it was a one off situation.
2024년 5월에 1박 숙박함

8/10 - 좋아요

Anitra

연인과의 여행
좋아요: 직원 및 서비스
It wasn’t that bad for one night. The lady that was there that night was nice checking in was smoothly. Wish they had hot breakfast but its just a grab and go. We got a queen bed but it didn’t look nothing like a queen bed but hey at less the bed seem clean. It had a kitchen but the microwave and some areas in the kitchen was dusty or not clean and but bathroom fan made alot of noise when turning it on. However ill stay here if i have to again.
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 4일
Dear Anitra, Thank you for your feedback about your stay at Extended Stay America. We're glad to hear that your check-in experience was smooth and that you found our staff to be friendly. We apologize for any inconvenience regarding the breakfast options and cleanliness issues you encountered. Your comments have been shared with our team for improvement. We appreciate your understanding and willingness to stay with us again. We look forward to welcoming you back.Sincerely,Hotel Management

10/10 - 훌륭해요

Dassalegn

2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Seung Beum

2024년 1월에 4박 숙박함

8/10 - 좋아요

Rachel

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Mirian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Zuyao

좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Shirley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함

8/10 - 좋아요

JOSE RODRIGO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good
2023년 12월에 1박 숙박함

8/10 - 좋아요

Marvy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
BIEN PARA EL PRECIO
2023년 11월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 6일
Dear Marvy, Thank you for choosing Extended Stay America for your recent stay. We work hard to ensure our guests have a comfortable and memorable stay with us. We are so pleased that we exceeded your expectations and that you found us to be a great value. We would be delighted to accommodate you again and hope you will visit us soon.Sincerely,Hotel Management

8/10 - 좋아요

Ato

2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Adriana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was good
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Diego 님, Ashburn

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
One of the most enjoyable locations in the west side of Northern Virginia: main hwys are very accessible but the hotel is not on the freaking on-ramp, a welcomed “feature.” Parking is great, staff have been nice. There’s shopping and food within walking distance, a huge plus if not living in a car is of interest.
2023년 11월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 16일
Dear Diego, Thank you for your generous comments and highlighting our great location. We are glad you enjoyed our convenient highway location and appreciated the many restaurant choices nearby. Your comments regarding the service extended to you by our staff are very gratifying to read, and it will be a pleasure to share your feedback. Thank you again. We hope you will choose Extended Stay America the next time you visit. Sincerely,Hotel Management

6/10 - 괜찮아요

Jonathan

2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Isabelle

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

8/10 - 좋아요

JOSE RODRIGO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good thank you.
2023년 11월에 1박 숙박함

4/10 - 별로예요

Rita

별로예요: 청결 상태, 숙박 시설 상태 및 시설
The property is not what we expected. It was rundown and did not smell good. Sorry
2023년 10월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 2일
Dear Rita, Thank you for choosing us and sharing your thoughts. We appreciate your feedback and apologize for any disappointment with the property. We understand that your expectations may not have been met during your stay. Guest feedback is important, and we will work to address any concerns to improve the overall experience for our guests. We hope you had some positive aspects to your stay and will consider giving us another opportunity. Your satisfaction is our goal, and we aim to provide a more pleasant stay next time. Sincerely,Hotel Management

2/10 - 너무 별로예요

PORTIA

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nobody should be living in this. Hotel staff make excuses as to the filthy and unsafe conditions.
2023년 10월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 28일
Dear PORTIA, Thank you for sharing your review of your recent stay at our hotel. Our primary mission is to provide guests with comfortable accommodations and excellent service by a warm, responsive team. We apologize that your experience did not reflect this commitment. Your comments have been shared with our team members, and we are committed to taking action to prevent a recurrence. We genuinely appreciate your candid feedback as it helps us enhance our service. We hope to welcome you back, as we are dedicated to delivering the flawless visit you deserve on your next stay.Sincerely,Hotel Management

4/10 - 별로예요

Brad

별로예요: 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Babak

2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Donna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The people turned out to be really helpful, they understood about my little mishap, i turned on the heat an made the fire alarm go off. Scared myself but let them know it was me. Met a few really nice people onw with this awesome Shelby Ford an another from London, England who was biking across the states, had a good trip an awesome stay. Thank you very much, didnt see much of employees cause it was late an early morning when there.
2023년 9월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 27일
Dear Donna, We're thrilled to hear that our staff was helpful and understanding during your stay at Extended Stay America. It sounds like you had some exciting encounters with fellow guests as well! Thank you for your kind words and for choosing our hotel. We hope to have you back for another enjoyable stay in the future. Safe travels!SincerelyHotel Management

4/10 - 별로예요

Jose M

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location is great. Furniture in the room was awful. Don't recommend this Extended Stay.
2023년 8월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 8월 17일
Dear Jose, We appreciate your positive feedback about our hotel's convenient location. We work hard to uphold all of our brand's standards for quality and service. Therefore, we are sorry that our hotel did not meet your expectations, and we thank you for bringing these concerns to our attention. Thank you again for sharing your observations, and we hope you give us another opportunity to meet your expectations shortly. Sincerely,Hotel Management

6/10 - 괜찮아요

Anne G.

연인과의 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
In need of overall refresh; tub was yellowed, drain corroded, shower controls wobbly, bath fan sounded like an airplane and bathroom frequently had cigarette odor.
2023년 8월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 8월 8일
Dear Ann, It was disappointing to read that we did not meet your expectations, and we are sorry your stay was anything other than perfect. Your remarks are shared with our housekeeping and maintenance team, and we will take appropriate steps to ensure future guests do not encounter the same issues. You are always welcome to reach out to us at the front desk for any assistance. Please accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management

6/10 - 괜찮아요

DAVID

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함

4/10 - 별로예요

Danielle

2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Selwyn

좋아요: 청결 상태, 직원 및 서비스
2023년 7월에 1박 숙박함

8/10 - 좋아요

John

좋아요: 청결 상태
별로예요: 직원 및 서비스
There is no common rest room facility
2023년 6월에 1박 숙박함

8/10 - 좋아요

JOSE RODRIGO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함

2/10 - 너무 별로예요

Valonte

별로예요: 청결 상태, 직원 및 서비스
The room I stayed in had roaches and the towels was dirty. I had to have come back and clean the room. This property shouldn’t be letting anyone stay here. It needs to be exterminated
2023년 6월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 6월 28일
Dear Valonte, Thank you for choosing our hotel. We were sorry to read about your experience and apologize for the inconvenience caused. We follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will inspect your room professionally and treat it as a precaution. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity in the future.Sincerely,Hotel Management

2/10 - 너무 별로예요

Myranda

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The outside of the building appeared fine. The lady at the desk was polite and friendly. The room smelled like someone had be smoking in there daily for months. There was an odd red stain on the rug. We ended up leaving and not staying the night because the smell was so offensive. The manager called me the next day and offered a full refund. I do not recommend this property for anyone with sensitive lungs.
2023년 6월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 6월 26일
Dear Myranda, Thank you for being our guest. We regret your room was not spotless and fresh, which resulted in a disappointing experience. We have checklists to inspect every suite after we have serviced it. Unfortunately, we might have missed something during this process, so we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to ensure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay.Sincerely,Hotel Management

10/10 - 훌륭해요

Sidi

2023년 6월에 1박 숙박함

8/10 - 좋아요

JOSE RODRIGO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Muy bueno
Muy bien solo por favor una observación, cambien las sillas estan muy manchadas por no decir sucias favor revisarlas y se daran cuenta gracias.
2023년 5월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 5월 29일
Dear JOSE, Thank you for sharing your positive review of your stay at Extended Stay America. We are glad to hear that your overall experience was satisfactory. We appreciate your observation regarding the chairs in your room. Your feedback is important to us, and we will promptly review and address the condition of the chairs to ensure a clean and comfortable environment for our guests. Thank you for bringing this to our attention, and we hope to welcome you back for another enjoyable stay in the future.Best regards, Hotel Management

6/10 - 괜찮아요

David

2023년 4월에 2박 숙박함

2/10 - 너무 별로예요

Deb

좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 4월에 1박 숙박함

4/10 - 별로예요

Kel De Gracia-

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The elevator was down and unfortunately that day I was limping so I will not be able to climb up the stair. I asked if she can put us on the 1st floor or even on the 2nd floor but still she puts us on the 3rd floor.
2023년 4월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 4월 25일
Dear Kel De Gracia, Please accept our apologies for the inconvenience you encountered during your time with us. Your satisfaction is our top priority; therefore, we sincerely regret failing to meet your expectations. We are working to resolve this issue immediately and hope you will allow us the opportunity to host you again for a more satisfying stay.Sincerely,Hotel Management

6/10 - 괜찮아요

Roselle

출장 여행
좋아요: 직원 및 서비스
Elevator didn’t work and I’m on crutches
2023년 4월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 4월 23일
Dear Roselle, Thank you for taking the time to share your feedback. We value your comments as we continually strive to improve our services and facilities. It is disappointing to read about the temporary issue with our elevator and how this tarnished your experience. We'll be sure to address this immediately and prevent such matters from affecting future guests. We hope you will consider giving us another chance to host you again and show you the seamless accommodation you deserve.Sincerely,Hotel Management

6/10 - 괜찮아요

Rose Jane

2023년 4월에 1박 숙박함

2/10 - 너무 별로예요

Claude

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설

4/10 - 별로예요

Robert

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Rooms are worn out and out dated.
2023년 2월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 2월 25일
Dear Robert, Thank you for your recent visit and review. We want every guest staying with us to have a comfortable experience and to leave a lasting favorable impression. We are disappointed if we were not successful in providing this for you and apologize for any inconvenience caused. We will review the instances you mentioned, as we are committed to offering exceptional service for our guests. Thank you.Sincerely,Hotel Management

2/10 - 너무 별로예요

minhhoang

the hotel had no rooom available and turned me away. i had to call hotels.com to ask for the refund . Hotels.com didn’t even know the hotel had no room .
2023년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 2월 20일
Dear minhhoang, Thank you for taking the time to share your comments. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inaccurate booking. We try to make every effort to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. Please be assured we will take appropriate action where necessary to better serve you in the future. Thank you again.Sincerely,Hotel Management

4/10 - 별로예요

Greymi

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2023년 2월에 1박 숙박함

4/10 - 별로예요

Kevin

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
They didn't have anything for the kitchen, like nothing to cook with or no plates, forks ect..
2023년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 1월 27일
Dear Kevin, We appreciate your review and thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and we regret that this was not your experience. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite. We have shared your comments with our team for improvement. We hope to welcome you back to our hotel soon. Sincerely,Hotel Management

2/10 - 너무 별로예요

Melissa

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Our room smelled like a fresh cigarette. From the little bit of time that our belongings were in the room they reek of cigarette smoke. Aside from that, it was a fire waiting to happen. The clerk at the desk graciously put us in a different room which smelled better but that might have been due to both hotel windows being wide open when we arrived to the room. The trash in our room hadn’t been emptied from the “party” before. Such a bummer to be on a family trip and have to deal with stuff like this. I hate to say but probably one of the worst hotels I’ve stayed in.
2022년 11월에 1박 숙박함
답변 제공: Hotel Management 님, 2022년 11월 28일
Dear Melissa, thank you for being our guest and for the valued feedback. We are sorry for the cleanliness issues with your guest room and any oversight on our part. We understand how important it is to not only have a clean room but one that is also free of smoke. We have strict policies that prohibit smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. Once again, we are sorry for letting you down, and we hope to have you back for the seamless stay you deserve.Sincerely,Hotel Management

4/10 - 별로예요

Roberto Carlos Arce

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Halls smelled like smoke and weed. The “breakfast bar” was just coffee and granola bars. Rooms were okay, outdated and bathrooms were not cleaned well. Convenient location but a bad hotel overall. Would not be coming again and do not recommend anyone stay.
2022년 11월에 4박 숙박함
답변 제공: Hotel Management 님, 2022년 11월 16일
Dear Roberto, thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management

2/10 - 너무 별로예요

Emily

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Had trouble checking in. They showed us as no show when we made sure to call in and notify them of late check in directly After booking. Lady clicked on th damn computer for 10 mins before telling us there was an issue and it’s onl because I spoke up. Didn’t offer us a room another way until I ask
2022년 10월에 1박 숙박함
답변 제공: Hotel Management 님, 2022년 10월 31일
Dear Emily, we apologize for the frustration you experienced during your visit to our hotel. We value our guests' feedback and will take measures to ensure this is not repeated with our guests. It will be an honor to welcome you back to our hotel and serve you with much better hospitality.Sincerely,Hotel Management

2/10 - 너무 별로예요

John

출장 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was very dark and dingy. Bathroom floor was peeling up. A used toilet sat in the hallway for both days I was there. The last night of the the stay the A/C in the hallway caught fire at 2:30am filling the hotel with smoke.
2022년 9월에 2박 숙박함
답변 제공: Hotel Management 님, 2022년 9월 16일
Dear John, thank you for staying with us and providing your feedback. We take your comments seriously. Please accept our apologies for the maintenance and cleanliness issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again!Sincerely,Hotel Management

2/10 - 너무 별로예요

Sanjay

좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Room was smelling bad
2022년 8월에 1박 숙박함
답변 제공: Hotel Management 님, 2022년 8월 29일
Dear Sanjay, we apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Thank you again for your feedback.Sincerely,Hotel Management

6/10 - 괜찮아요

Sandeep

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
Breakfast was just coffee and muffin. No protein option.
2022년 7월에 1박 숙박함
답변 제공: Hotel Management 님, 2022년 7월 24일
Dear Sandeep, thank you for your review, and it's nice to know you enjoyed your overall stay with us. However, we are sorry the breakfast offerings were not to your liking. We will note your feedback as we plan any changes to our breakfast offerings. We're pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Safe travels. Sincerely, Hotel Management

8/10 - 좋아요

Vecihi 님, ANKARA

좋아요: 청결 상태
Good location. Standard ESA quality.
2022년 7월에 5박 숙박함
답변 제공: Hotel Management 님, 2022년 7월 22일
Dear Vecihi, thank you for the wonderful review. We are pleased everything went great for you during your visit and that our excellent location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay. Sincerely, Hotel Management

8/10 - 좋아요

Diana

2022년 6월에 2박 숙박함